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GSM@20: Stakeholders Set for Dialogue on Telecoms Consumer Protection

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Stakeholders in Nigeria are billed to participate in an industry-wide dialogue summit aimed at addressing salient issues affecting over 200 million telecom corporate and individual consumers, as Nigeria marks 20 years of Global System for Mobile Communications (GSM) revolution.

Tagged: Roundtable Conversation on Telecom Consumers Series, the thematic focus of the summit will centre around ‘Nigeria’s Deregulated Telecom Sector @ 20:  Addressing Critical Issues on Consumer Protection’.

The forum scheduled to hold virtually on Thursday, November 18, 2021 by 10:00 a.m. in compliance with the COVID-19 pandemic prevention measures, is expected to drive this lofty agenda though the power of Organized Consumer Advocacy Bodies and industry regulators.

Digital Mobile Licences (DML) were issued by the Nigerian government, through the Nigerian Communications Commission (NCC) in 2001 and this development has, in the last two decades, transformed the entire national lifestyle for government, businesses and individuals with greater impact on socio-economic development of the country.

Telecoms consumers remain critical stakeholders in the journey of Nigeria’s digital transformation as they face certain challenges bordering on accessibility, availability and affordability of telecoms services just as the issue of consumer protection continues to take the front burner.

In keeping with the centrality of consumer in the stakeholder mapping of telecoms industry, Business Metrics, a leading media and consultancy firm, has identified the need to advance discussion on how issues of consumer protection and consumer satisfaction can be advanced as the sector begins the journey into the next decade.

According to the organisers, the rationale behind the event is to adopt a novel approach of improving services using consumerism as a veritable tool. Arguably, telecoms is one of the sectors in the country with the highest number of consumers, conservatively estimated at over 200 million.

“In the last two decades following the full liberalisation of the sector, more than $70 billion Foreign Direct Investments (FDIs) and Local Investment has been pumped into infrastructure expansion and other operations by telecoms licensees.

“This, in turn, has helped in delivering services to the consumers, whose spending on telecoms services have bolstered the growth of the sector,” says Mh’Saheed Olaniran, Publicity Lead of the forum.

According to him, with the growing numbers of both individual and enterprise consumers of telecoms services, a key aspect of concern is always the consumer-operator relationship with emphasis on value of money spent on telecoms services and products, as all consumer satisfaction metrics have remained qualitatively and quantitatively on a low ebb.

“When assessed, the result of a poll once conducted by the Nigerian Communications Commission showed that 88.5 per cent of subscribers answered in the negative when asked if they were satisfied with services received from their service providers. Only 9.16 per cent were satisfied while 2.33 per cent were indifferent,” Olaniran said.

In the light of such disturbing discovery, Olaniran said “the forthcoming event is meant to address the issue of quality experience and network expansion, not just for the present but also for coming years when demand for heavy consumption of telecoms services must have exploded.”

Meanwhile Omobayo Azeez, Managing Editor of Business Metrics hinted that the Minister of Communications and Digital Economy, Prof. Isa Pantami and the Executive Vice Chairman of the Nigerian Communications Commission, Prof. Umar Danbatta are expected to be the Guest of Honour and give keynote address respectively at the dialogue forum.

Participants at the conversation forum include the Federal Competition and Consumer Protection Commission (FCCPC); Manufacturers Association of Nigeria (MAN); Chartered Institute of Bankers of Nigeria (CIBN); Nigeria Governors’ Forum (AGF); Association of Telecommunications Companies of Nigeria (ATCON); Association of Licensed Telecoms Operators of Nigeria (ALTON); Alliance for Affordable Internet (A4AI) and Chief Executives of telecom companies.

Others are the National Association of Telecommunications Subscribers (NATCOMS); the Association of Telephone, CableTV and Internet Subscribers of Nigeria (ATCIS); Ogun State Chamber of Commerce and Industry (OSCCI); Abuja Chamber of Commerce and Industry (ACCI); Lagos Chamber of Commerce and Industry (LCCI); Gombe State Chamber of Commerce and Industry (GSCCI); Kano State Consumer Protection; Lagos State Consumer Protection; Rivers State Consumer Protection; among others.


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Telecom

ngCERT Issues High Alert to Nigerians Using Android Phones

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Nigeria Computer Emergency Response Team (ngCERT) has raised alarms over a new wave of advanced cyberattacks targeting Android mobile phones through a malware campaign dubbed Tria Stealer.

ngCERT Issues High Alert to Nigerians Using Android Phones

The malicious software is designed to infiltrate Android devices, hijack messaging accounts, intercept One-Time Passwords (OTPs), to steal sensitive personal and financial data.

According to ngCERT, Tria Stealer spreads primarily through deceptive tactics, such as fake event invitations distributed via popular messaging platforms like WhatsApp and Telegram.

Unsuspecting users are enticed to download an infected  (APK) file, often disguised as a harmless system application, to evade detection.

Once installed, Tria Stealer requests extensive permissions, including access to SMS, call logs, and app notifications.

It immediately commences data harvesting activities, sending stolen information to a Command and Control (C2) server operated via Telegram bots.

This trojan spreads through fake links, usually disguised as wedding or event invites, and tricks users into downloading malicious APK files

“Account takeover of messaging platforms. Impersonation of victim for fraudulent money transfer requests. Compromise of banking and financial applications. Identity theft and credential harvesting.”

In plain terms, if your phone is compromised, the consequences could be catastrophic.

Your financial apps are vulnerable, your reputation could be ruined by impersonation and even simple personal messages could be twisted into tools for scams.

Here’s what users should be doing now:

Don’t download apps outside the official Play Store.

Be suspicious of random invites or links, even from people you know.

Turn on 2FA for everything—banking, emails, social platforms.

Get a reputable antivirus and keep it updated.

If you run an organisation, you should already be taking this seriously.

ngCERT’s guidance says you should raise awareness, monitor mobile devices, and not let your team click on unverified links.

“Deploy network monitoring for suspicious outbound connections to known C2 domains,” it said, meaning, keep an eye on every digital door in and out.

This isn’t one of those cases where you wait to see if it affects you. By the time you realise it, it may already be too late.

 

 

 


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MTN and Ecobank Launch Chess Championship to Empower Nigeria’s Youth

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MTN Nigeria is set to host the National Schools Team Chess Championship, Nigeria’s largest inter-school chess competition, scheduled to take place from June 26th to 28th, 2025, at the Ecobank Pan African Center in Victoria Island, Lagos.

The championship, organised in partnership with Ecobank and the Nigeria Chess Federation (NCF), aims to promote intellectual development, critical thinking, and problem-solving skills among young Nigerians, while also identifying and nurturing future chess champions.

The championship is open to primary, secondary, and tertiary level students, and this year’s edition will host an impressive 1,600 students from 400 schools across 36 states and the FCT.

The competition will feature team-based play, with each team comprising four players from the same school. A significant prize pool of over N40 million is at stake, with winning schools also having the invaluable opportunity to represent Nigeria internationally.

Onyinye Ikenna Emeka, Chief Marketing Officer (CMO) at MTN Nigeria, expressed the company’s commitment to the initiative, stating, “Our investment is driven by our commitment to fostering youth development, just as our shared value initiative.

“By supporting, we not only contribute to the growth but also engage with the younger demographic in a meaningful way, as we believe we are good together”.

MTN’s sponsorship of the National Schools Team Chess Championship is a natural extension of its long-standing dedication to empowering young people through various initiatives in sports, education, and skill development, including programs like MTN Champs and MTN Campus Invasion.

The company aims to establish itself as the leading driver of youth empowerment, education, and strategic thinking through chess in Nigeria.

The event will also feature the presence of Tunde Onakoya, a renowned chess master and inspiration, who will join the championship week to share his experiences and further inspire the young participants.

His involvement underscores the profound impact strategic thinking can have on transforming lives and building dreams.


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NCC and Stakeholders Unite to Bridge Nigeria’s Rural Connectivity Gap

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Nigerian Communications Commission (NCC) has collaborated with the Association for Progressive Communications and other institutional stakeholders towards addressing challenges confronting rural network connectivity in Nigeria.

The collaboration resulted in a two-day workshop hosted in Abuja from June 3-4, 2025, to explore policy framework for enabling community networks towards bridging the digital divide and accelerating socio-economic development in Nigeria’s underserved and unserved communities.

The forum brought together regulators, community leaders, technical experts and potential foreign investors, among others, to examine policy and regulatory barriers, explore innovative funding mechanisms, ensure sustainable renewable solutions and strengthen collaboration with stakeholders.

Addressing participants at the workshop, the Executive Vice Chairman of NCC, Dr. Aminu Maida, said the workshop is important to bridging the digital divide in Nigeria and foster inclusive social economic development.

“This workshop is an opportunity for all of us to harness the expertise, insights, and experiences of diverse stakeholders present here which includes the regulators, community leaders, technical experts and potential foreign providers to address the critical challenges such as affordable devices, access, licensing, spectrum allocation, infrastructure development, sustainability and institutional monitoring,” said Maida, who was represented by the Executive Commissioner, Technical Services, NCC at the event, Abraham Oshadami.

Maida said the workshop demonstrates the Commission’s commitment to advancing digital inclusion, particularly in underserved and unserved areas. “At NCC, we recognise the transformative potential of community center networks in achieving this important goal,” he said.

The EVC said NCC was committed to “this journey and views this workshop as a catalyst for meaningful change,” stating that the expertise, perspectives and commitments will shape the future where every Nigerian, regardless of his or her status, will have meaningful access to opportunities from digital connectivity.

In her remarks, Co-manager of the Association for Progressive Communications’ Local Network (LocNet) initiative, Kathleen Diga, noted that the collaboration was to tackle identified hindrances to digital inclusion. “This is a space where we can be open and exchange ideas of possibilities, opportunities that will remain in realising values of a diversified ecosystem.”

Diga said, “I believe this workshop presents a moment in time that we can explore the bottom-up approach in local communities, small social enterprises, corporative among others, which have the ability to fill some of the digital gaps that remain unfilled,” she said, adding emphasising the need to recognise that community centre connectivity exists and they are grow throughout the global south, which, she said, are a “strategic response to digital exclusion.”

The workshop featured presentations from the NCC, the Association for Progressive Communications and other institutional stakeholders such as the Rural Electrification Agency (REA) and the Central Bank of Nigeria (CBN) all geared towards exploring a joint policy framework to address rural digital divide.

The Association for Progressive Communications is a 35-year-old international network member-based organisation encouraging digital inclusion in the unserved communities, particularly with communities in the global south and the workshop, through its LocNet initiative aimed at crafting an enabling inclusive regulatory framework for community networks in Nigeria.

 

 


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