Telecom
GSM@20: Stakeholders Set for Dialogue on Telecoms Consumer Protection

Stakeholders in Nigeria are billed to participate in an industry-wide dialogue summit aimed at addressing salient issues affecting over 200 million telecom corporate and individual consumers, as Nigeria marks 20 years of Global System for Mobile Communications (GSM) revolution.

Tagged: Roundtable Conversation on Telecom Consumers Series, the thematic focus of the summit will centre around ‘Nigeria’s Deregulated Telecom Sector @ 20: Addressing Critical Issues on Consumer Protection’.
The forum scheduled to hold virtually on Thursday, November 18, 2021 by 10:00 a.m. in compliance with the COVID-19 pandemic prevention measures, is expected to drive this lofty agenda though the power of Organized Consumer Advocacy Bodies and industry regulators.
Digital Mobile Licences (DML) were issued by the Nigerian government, through the Nigerian Communications Commission (NCC) in 2001 and this development has, in the last two decades, transformed the entire national lifestyle for government, businesses and individuals with greater impact on socio-economic development of the country.
Telecoms consumers remain critical stakeholders in the journey of Nigeria’s digital transformation as they face certain challenges bordering on accessibility, availability and affordability of telecoms services just as the issue of consumer protection continues to take the front burner.
In keeping with the centrality of consumer in the stakeholder mapping of telecoms industry, Business Metrics, a leading media and consultancy firm, has identified the need to advance discussion on how issues of consumer protection and consumer satisfaction can be advanced as the sector begins the journey into the next decade.
According to the organisers, the rationale behind the event is to adopt a novel approach of improving services using consumerism as a veritable tool. Arguably, telecoms is one of the sectors in the country with the highest number of consumers, conservatively estimated at over 200 million.
“In the last two decades following the full liberalisation of the sector, more than $70 billion Foreign Direct Investments (FDIs) and Local Investment has been pumped into infrastructure expansion and other operations by telecoms licensees.
“This, in turn, has helped in delivering services to the consumers, whose spending on telecoms services have bolstered the growth of the sector,” says Mh’Saheed Olaniran, Publicity Lead of the forum.
According to him, with the growing numbers of both individual and enterprise consumers of telecoms services, a key aspect of concern is always the consumer-operator relationship with emphasis on value of money spent on telecoms services and products, as all consumer satisfaction metrics have remained qualitatively and quantitatively on a low ebb.
“When assessed, the result of a poll once conducted by the Nigerian Communications Commission showed that 88.5 per cent of subscribers answered in the negative when asked if they were satisfied with services received from their service providers. Only 9.16 per cent were satisfied while 2.33 per cent were indifferent,” Olaniran said.
In the light of such disturbing discovery, Olaniran said “the forthcoming event is meant to address the issue of quality experience and network expansion, not just for the present but also for coming years when demand for heavy consumption of telecoms services must have exploded.”
Meanwhile Omobayo Azeez, Managing Editor of Business Metrics hinted that the Minister of Communications and Digital Economy, Prof. Isa Pantami and the Executive Vice Chairman of the Nigerian Communications Commission, Prof. Umar Danbatta are expected to be the Guest of Honour and give keynote address respectively at the dialogue forum.
Participants at the conversation forum include the Federal Competition and Consumer Protection Commission (FCCPC); Manufacturers Association of Nigeria (MAN); Chartered Institute of Bankers of Nigeria (CIBN); Nigeria Governors’ Forum (AGF); Association of Telecommunications Companies of Nigeria (ATCON); Association of Licensed Telecoms Operators of Nigeria (ALTON); Alliance for Affordable Internet (A4AI) and Chief Executives of telecom companies.
Others are the National Association of Telecommunications Subscribers (NATCOMS); the Association of Telephone, CableTV and Internet Subscribers of Nigeria (ATCIS); Ogun State Chamber of Commerce and Industry (OSCCI); Abuja Chamber of Commerce and Industry (ACCI); Lagos Chamber of Commerce and Industry (LCCI); Gombe State Chamber of Commerce and Industry (GSCCI); Kano State Consumer Protection; Lagos State Consumer Protection; Rivers State Consumer Protection; among others.
Telecom
NCC Seeks Cost-Based Pricing Framework for Ducts

Nigerian Communications Commission (NCC) has said that it was strengthening collaboration with state governments and industry players to develop a transparent, cost-based pricing framework for sharing telecom ducts as part of efforts to speed up broadband expansion across Nigeria.

Ayuba Shuaibu, director of Policy, Competition and Economic Analysis, NCC, disclosed this at the Stakeholders’ Forum in Abuja.
Shuaibu said the initiative was designed to build consensus among all parties.
“The primary purpose of this forum is to ensure seamless synergy between the Commission and all stakeholders,” he said.
The director said the consultation was prompted by longstanding complaints over permits, levies and other charges imposed by different levels of government.
He said bringing together state commissioners, telecom operators, tower companies and representatives of the Nigeria Governors’ Forum had helped improve understanding of the issues.
“This engagement is a work in progress. We expect more input from stakeholders before presenting the outcome to the Nigeria Governors’ Forum,” he added.
Dr Helen Adeneye, commissioner for Innovation, Science and Technology, Kogi State. welcomed the consultation, saying Nigeria needs a harmonised policy that clearly defines the responsibilities of both the federal and state governments.
“We need a harmonised policy that allows states to collaborate better with telecom operators and creates a more business-friendly environment,” she said.
Dr Adeneye added that adopting the Dig-Once policy would establish a uniform pricing system and help resolve disputes over charges for telecom infrastructure deployment.
Chidi Ajuzie, chief executive officer, WTES Projects Limited, whose firm is conducting the consultancy study, said the proposed framework would introduce a common cost structure for duct sharing to support broadband investment and economic growth.
“The study is designed to create a uniform pricing model that will drive broadband growth, economic development and wider adoption across the country,” he said.
Ajuzie explained that the consultants had developed preliminary floor and ceiling prices to guide operators while allowing flexibility within the approved range.
He added that the recommendations remain open to industry input before the NCC finalises the framework.
The Dig-Once Policy is designed to reduce the cost and disruption of deploying broadband infrastructure by requiring fibre ducts to be installed whenever roads are constructed or rehabilitated.
The NCC is developing a cost-based pricing framework for sharing these ducts to promote fair pricing, reduce duplication of infrastructure and encourage investment.
The proposed model is expected to support the Federal Government’s broadband expansion targets while improving collaboration between telecom operators and state governments.
Telecom
MUSON Graduates Shine at 2026 Concert as MTN Foundation Celebrates 20 Years of Music Scholarships

Emeka Nwodike, acting director of the MUSON School of Music, conducted the institution’s graduating class in a grand finale performance, bringing the 2026 graduation concert to a memorable close. The concert took place on July 7 at the Shell Hall of the MUSON Centre, Onikan, Lagos.

The event celebrated students who successfully completed the MUSON Diploma Programme through the MTN Foundation Scholarship Programme.
The graduating students delivered a rich choral repertoire that reflected the breadth of their musical training, performing Italian Salad by Richard Genee, My Song by Eriks Esenvalds, Obi Dimkpa by Laz Ekwueme, and an ABBA Medley arranged by Goran Bejstam. Under the Acting Director’s baton, the choir demonstrated technical precision, vocal maturity and artistic expression before an audience of family members, music enthusiasts and industry stakeholders.
The concert formed part of the long-running partnership between the MTN Foundation and the Musical Society of Nigeria (MUSON), which has, since 2006, provided scholarships for hundreds of talented young Nigerians to receive formal music education through the MUSON Diploma School. The programme continues to serve as one of the country’s foremost platforms for developing professional musicians and strengthening Nigeria’s creative economy.
Speaking at the close of the concert, Nwodike expressed appreciation to the MTN Foundation for its sustained support of the scholarship programme over the past two decades. He also thanked the Director of the MUSON Centre, faculty members, mentors and other stakeholders whose dedication has contributed to the school’s continued success.
“For nearly 20 years, the MTN Foundation has remained a steadfast partner in our mission to nurture young musical talent. We are deeply grateful for that commitment. I also want to thank the Director of the MUSON Centre, our faculty, mentors and everyone whose dedication has helped the MUSON School of Music continue to grow and thrive. Their support has made this programme what it is today, and our graduates are a testament to that collective effort,” he said.
Telecom
Meta Introduces Muse Image With Advanced AI Image Editing Across WhatsApp and Instagram

Meta is rolling out Muse Image, the companyʼs first image generation model from Meta Superintelligence Labs, now available in Meta AI . Muse Spark made Meta AI a smarter assistant; now, Muse Image acts as the creative partner that knows your world, making it easy to turn your ideas into high-quality visuals that you can download and share anywhere, including directly to your feed, story, or chat.

The model also powers new creative tools across Metaʼs apps. You can use more than 30 new AI-powered effects for Instagram Stories and generate images in your direct chats with Meta AI on WhatsApp — starting in limited countries with more locations on the way.
Simple Prompts, High-Quality Outputs
Whether you’re starting from scratch or working with an existing photo, you can describe what you want in simple, conversational language, and Meta AI handles the rest thanks to Muse Image. Ask it to mock up an image of you in front of a historical landmark, cleanly erase a photobomber from the background of a shot, or write a custom prompt to build a functional QR code. It will also render text cleanly inside your visuals, meaning you can ask for a how-to guide or a detailed infographic on a specific subject, and the text comes out legible and styled to match.
Suggested Presets to Help You Get Started
Sometimes the hardest part of creating is getting started. Meta AI now includes a presets panel with suggested prompts to help inspire you. One tap restores an old family photo, lets you see yourself with trending hairstyles, or reimagines you as a claymation character or a 16-bit video game hero. Whatever you create, itʼs easy to share with friends across Metaʼs apps so they can try the same preset on their own photos.
Shop Your Room Redesigns
You can also snap a photo of your room and ask Meta AI to redesign it with real products from the web or Facebook Marketplace. Suggest a style you love or ask Meta AI to pull from whatʼs trending to see what your space looks like with a full makeover.
An Intelligent Creative Partner
Muse Image doesn’t just build an image; it thinks through your prompt first. By pairing up with Muse Spark, the model takes multiple steps behind the scenes — planning its layout, looking up real-time web context, and intelligently blending multiple visual references at once. Whether you want to place your pet in a famous painting or combine a selfie with a vacation photo to create a custom postcard, Meta AI handles the complex reasoning for you so the final visual matches your vision perfectly.
Rooted in Your World
You can also @-mention Instagram accounts in the Meta AI app to bring specific Instagram profiles right into your images. Whether you want to design a custom event invitation, mock up a collaborative creative concept, or generate a personalized graphic, tagging a username lets Meta AI use public photos to build a visual thatʼs ready to post. You have control over how your content can be tagged for AI creation with an easy setting to turn this feature off at any time.
Edit Directly on the Photo
To make a change, just tap the markup icon on your creation to circle, sketch, or annotate edits right on top of the photo. Since Meta AI remembers the full context of your conversation, you can keep refining by swapping styles, adding elements, or tweaking details — all without starting from scratch.
Whatʼs Next
Soon, Meta will bring Muse Image to more countries and the places where people use Meta AI, including Facebook and Messenger, and additional surfaces on Instagram and WhatsApp. In the coming weeks, advertisers and agencies will be able to tap into Muse Image through Advantage+ creative.
Using Meta AI with Muse Image is free for everyday creation. For people who want to create even more, itʼs available as part of Metaʼs subscription plans.
Images are just the beginning. With Muse Video already in development, Meta is building entirely new ways for you to bring your ideas to life, getting one step closer to personal superintelligence.
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