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How Managed IT Services Can Help Transform Your Business

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Managed IT services are IT infrastructure monitoring, maintenance, repair, and reporting operations carried out by a service provider on behalf of the business that owns the infrastructure.

In simple terms, it’s what happens when a business outsources the management of its IT to another firm that exists to take on such work, instead of leaving this task with in-house IT teams.

There’s an important point to note though. Occasional repair work done by a technician you’ve hired for a one-off job isn’t managed service, in the real sense that it’s understood. Managed services, unlike occasional repair and maintenance, are carried out based on a Service Level Agreement (SLA). And you typically pay for the service monthly.

When you have a working agreement with a Managed Service Provider (MSP), they will take care of a range of IT issues that you ask them to provide.

Whether you’re a small business or large corporation, you should consider using managed IT services.

Here’s why.

Managed Services or One-off Repairs?

As a business, you want your IT systems in top shape every hour, all day, throughout the work year. Your productivity depends on this, as does your bottom line (ultimately). Even if your workers are skilled and primed to do their jobs, they will be unable to produce the best quality output unless they have the tech tools in good condition.

For a long while, most companies in Nigeria have relied on technicians to fix these issues when they arise. They contact someone to sort out their problematic wiring, or set up a WLAN (Wireless Local Area Network).

But this approach is becoming less convenient. That’s because our businesses have grown so dependent on these technologies that our operations shut down if we have to wait for technicians to carry out hours-long fixes. When it takes too long to deal with IT problems, we lose hours or even days of productivity.

This is where managed services come in.

With managed IT services, you won’t have to hurry someone over to troubleshoot issues or burn precious hours while trying to figure out tech problems. Your IT infrastructure will be taken care of by experts, who ensure that issues are dealt with before they can threaten business continuity.

Examples of Managed IT Services

Here are some things that an MSP can do for your business.

  1. Managed WLAN

You don’t have to wait until there’s a problem with your business’s wireless connectivity before getting a technician to have a look at it. Why not let a team of experts manage the setup on your behalf so that they tackle any weaknesses that exist before it disrupts your activities?

  1. Enterprise Mobility

Companies often need their staff to deal with tasks while they are away from their offices. A managed services provider could help them set up channels that let employees to securely access their company’s digital platforms from wherever they are. MSPs also ensure that such systems are always functioning optimally, and will fix any issues that may arise with them.

  1. Managed Security

When an MSP provides managed security, they take on the monitoring and management of a client organization’s cybersecurity. They can help set up and maintain systems like virus blocking, Virtual Private Networks (VPN), and firewalls.

  1. Professional Services

Managed Services Providers also plan, design, implement and manage networks and general enterprise technology systems. This includes network audits and forensics, voice and data network visualization, installation and configuration, live network monitoring and 24-hour emergency maintenance, among others.

  1. Managed Cloud, Storage, and Backup

Instead of having their cloud-infrastructure on-site, most businesses now prefer to let cloud service firms provide and take care of those facilities on their behalf.

What You Stand to Gain with Managed Services

  1. Frees Up Time and Resources

MSPs take a significant amount of load off businesses. They no longer have to struggle with very technical repair and monitoring tasks. This frees up time and resources that they can channel to the core aspects of their operations.

  1. Increases Productivity

Given more time and resources, your team will be able to achieve more. The improved IT services you get from your MSP will also allow your staff to do better at their jobs—they don’t have to struggle with outages that disrupt their work, for instance.

  1. Smaller Budget

Depending on what your IT needs are, you may not even need an IT team if you’re using a managed service provider. The MSP could completely take on that role. This takes out the cost of training and remunerating an in-house IT team.

  1. Scalability

If your business grows, or if the demand for your services increases, you may need to ramp up your IT resources to meet up with the market’s requests. Managed services are designed to adjust quickly to this. You can scale up or scale down the service you are getting with relative ease. You don’t have to hire and train staff, change your technologies and incur the costs that accompany these things.

  1. Support

If there’s anything about your IT that you’re not sure about, you can call your MSP and ask them to make it clearer to you. The more customer-centric service providers will respond promptly to your requests and keep you updated on things as often as is possible.

Does Your Organization Need Managed Services?

Your business or agency needs to consider managed IT services if it meets one or more of these criteria:

  • Your in-house IT team is overworked or struggling to keep up with the many tasks on their plate
  • The organization has a growing IT infrastructure that requires constant monitoring
  • IT maintenance costs are expanding rapidly and eating into your budget
  • You are dissatisfied with the current level of support you’re getting for your IT infrastructure

A Managed IT Services Provider You Can Trust

If you would like to find out more about managed services, you can speak with the IT consultants at Layer3. They could help you determine what kind of services your business needs, and how they should be deployed.

For over 14 years, Layer3 has served clients in both the private and public sectors of Nigeria, providing them with the technologies that meet their peculiar needs. You could benefit from their extensive expertise in cybersecurity, managed WLAN, mobile device management, and network maintenance.

Get started with managed services to help your business up the growth curve. Contact us now to begin this journey.

Keywords – internet consulting , onsite support , remote support , network consulting , data recovery , backup services , mobile device  management , cybersecurity , network maintenance , managed cloud service , virus blocking, Virtual Private Networks (VPN), firewalls, Managed Service Provider (MSP), IT infrastructure monitoring, maintenance, repair


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NIMC Denies Blocking Police Commission from Verification Server

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National Identity Management Commission (NIMC) has clarified that all its verification service platforms remain fully functional and accessible to all authorized partners, including security agencies.

NIMC Denies Blocking Police Commission from Verification Server

Abisoye Coker-Odusote, DG, NIMC

In a statement on Thursday, the Commission firmly denied claims that it had denied the Police Service Commission (PSC) access to its verification server.

Dr. Kayode Adegoke, head of Corporate Communications, NIMC, described the reported “inability of the Police Service Commission to access the NIMC verification server” as misleading and inaccurate.

He suggested that any challenges faced by the PSC may be due to internal issues within the commission itself, not from NIMC’s end.

The statement reads: “To set the record straight, the NIMC granted verification access to all Nigerian Police formations for the verification of the National Identification Number (NIN). The NPF, PSC and other security agencies have been enjoying uninterrupted verification services for over five years.

“NIMC has provided top-notch verification services for recruitment into the Nigeria Police Force, as conducted by the PSC and at no time have there been any complaints or issues regarding NIN Verification by the NPF or PSC.

“The Commission has a robust and harmonious working relationship with the Nigerian Police Force and the Police Service Commission. The Information Communications and Technology (ICT) department of the Nigeria Police Force is actively managing the long-standing verification and integration service between the NIMC and all Nigeria Police formations.Entertainment tourism packages

“NIMC will continue to provide flawless verification services for the purpose of recruitment, security mapping, cybercrime control, and any other security matters.

“The framework by which NIMC provides services to the security agencies was recently restructured for standardization and effective implementation, following consultation with the Office of the National Security Adviser, and NPF has confirmed the verification services have continued to be available. We therefore believe that any service interruption experienced by PSC may be due to internal matters.

“NIMC is committed to providing excellent verification services to the PSC, NPF and all its partners but the terms and conditions inherent must be adhered to for uninterrupted flow of service.”


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Nigeria Strengthens Cybersecurity, Launches National Cleanup Plan

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Nigerian government, through the Office of the National Security Adviser (ONSA) and the National Information Technology Development Agency (NITDA), has announced a strategic collaboration to strengthen cybersecurity and clean up the nation’s cyberspace.

Nigeria Strengthens Cybersecurity, Launches National Cleanup Plan

Recognizing that cybercrime knows no borders, Nigeria also reaffirmed its commitment to fostering stronger global partnerships within the cybersecurity ecosystem.

This announcement was made during a press conference before the inaugural National Cybersecurity Conference, which is scheduled to take place in Abuja from July 9th to 11th, 2025.

Sa’ad Abubakar, national cybersecurity coordinator from the Office of National Security Advisor, said fighting cybercrime must take the whole of society and the whole of the government approach.

According to him, “Apart from the deterrent approach whereby government agencies such as Economic and Financial Crimes Commission (EFCC) arrest individuals, take them to court and prosecute them, the youth can be nurtured into better citizens who can showcase their capacity in better ways and be useful to the country.”

Similarly, Kashifu Abdullahi, director-general, NITDA,  also stressed the need for collaborative efforts in fighting cybercrimes.

According to him “Then, in addition to that, we also want to build a stronger global collaboration with the global cyber security ecosystem, because when you look at cybercrime in general, it doesn’t respect the borders.

“Someone can commit a crime from Ghana using a Nigerian ID in the US. So you can look at him physically in a different jurisdiction, pretending to be in another jurisdiction, committing the crime in another jurisdiction.

“So without that kind of synergy and working together, it will be difficult to address these challenges. The third one is challenge. The third one is getting an alternative to cybercrime for our kids in Nigeria. We have this as a major challenge.”

Inuwa further highlighted the upcoming conference’s importance, noting that it would tackle key issues through workshops, discussions on emerging threats, cross-border cybersecurity collaboration strategies, and training programmes.

He also announced that the National Cybersecurity Conference 2025 would feature the Cybersecurity Excellence Awards, recognising top contributions in the field.

The DG extended an invitation to global partners to collaborate with Nigeria in building a safer digital future.

The press conference was attended by notable figures, including Ahmad Sa’ad Abubakar, National Coordinator of, the National Cybersecurity Coordination Centre (NCCC); Hanniel Jafar, Representative of the President, of Cyber Security Experts Association of Nigeria (CSEAN); Ankit Shukla, Managing Director, QNA Marketing Management LLC and members of the press and other stakeholders.


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AXIAN Telecom Invests in Jumia Post-MTN Era

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XIAN Telecom has acquired an 8% stake in pan-African e-commerce company Jumia Technologies, citing the platform’s fintech and logistics strengths as key drivers of its backing.

This marks the first major telecom investment in Jumia since MTN Group’s exit in 2020.

AXIAN, a fast-growing telecom and digital services provider with operations across Africa, disclosed the purchase in a Schedule 13D filing with the U.S. Securities and Exchange Commission.

While the financial terms were not disclosed, AXIAN Telecom CEO, Hassan Jaber, described the move as a strategic alignment with Jumia’s growth trajectory and digital ecosystem.

“Jumia’s achievements in digital retail and fintech, particularly through JumiaPay and its logistics network, make it a very attractive investment for us. We believe in Jumia’s potential to promote financial and economic inclusion, which aligns with our core values,” said Jaber.

Once dubbed the “Amazon of Africa,” Jumia became the first African-founded tech company to list on the New York Stock Exchange in 2019.

But years of underperformance, leadership changes, and competitive pressures dented investor confidence.

In October 2020, South Africa’s MTN Group offloaded its 18.9% stake for $138 million, well below the $698 million value it once held post-IPO.

Since then, Jumia has undergone a significant transformation. Under CEO Francis Dufay, appointed in 2022, the company exited low-performing markets like South Africa and Tunisia, cut costs, and doubled down on core markets – Nigeria, Kenya, Egypt, and Morocco.

The firm is now focused on high-growth verticals, including everyday essentials and digital financial services.

Jumia’s regional CEO for East Africa, Vinod Goel, recently revealed plans to scale up international brand offerings and open its logistics network to third-party businesses.

Jaber underscored that AXIAN Telecom’s investment signals renewed confidence in Jumia’s long-term potential.

The telecom firm’s CEO said the company views Jumia as a key player in advancing Africa’s digital economy, aligning with AXIAN’s mission through its fintech and digital infrastructure brands such as Yas and Mixx by Yas.

 


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