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How to Solve Your Network Performance Problems

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Everyone wants their internet and private networks functioning at top levels all day, every day. For many people, it means quicker responses to queries, seamless communication, and tasks getting completed in good time. It’s what makes work smooth and productive for many people and businesses.

We get frustrated when networks degrade or fail. Our work slows down and productivity levels dip. And if connectivity is an important part of your business’s service delivery, your customers may experience network defects as a poor product of customer experience coming from your end.

If you don’t solve the problem early enough, you could lose clients. In the end, it might cost you a lot of (unearned) money.

So you’ll want to deal with your network issues as quickly as you can. Even better, you should be preventing them from happening in the first place.

First, you need to know what network performance issues you’re most likely to face. When you’ve learned this, you’ll be better able to prevent them, or deal with them if they crop up.

Common Network Performance Issues that Businesses Face

  1. Congested Bandwidth

Maybe you often use more data at any given time than your bandwidth can take care of. It’s not large enough to accommodate the amount of traffic that goes through your networks. If you have the right monitoring tools, you’ll see what users and devices contribute the most to the congestion.

  1. Failed Hardware

In some cases, network outages are the result of failed devices in the network infrastructure. Common culprits in this category include broken cables and damaged switches. Disabled devices can also cause networks to slow down or shut down.

  1. Network Loop

A network loop is when there are multiple paths to two endpoints on a network. This usually happens if there’s a problem with the way the network is configured. When there’s a loop, traffic keeps going back to its source– and growing in the process –instead of stopping at its destination. The expanding traffic will choke your bandwidth and slow your network.

  1. Incorrect Device Configuration

When devices are poorly configured, they won’t function as they should. This, in turn, causes performance problems for the networks that they support, or are a part of.

  1. Hidden Devices

Your employees may have connected more devices or applications to your network than what’s officially accounted for. These additions could be slowing your network speed. Unless you have a network monitoring tool or system that tracks these things, you won’t know what’s weakening your network’s performance.

  1. Prolonged Backup Process

Let’s say you set data backup to happen overnight. But for some reason, it extends into the working day. If it’s still going on during work hours, it could impede traffic on your networks. Prolonged backup processes, regardless of when they’re initiated, will slow down other significant traffic being generated at the same time.

How Do You Know When You Have a Network Problem?

There could be a problem with your network if you detect any of these things:

  • Network services are not available for your users at a particular time
  • Increased network latency (i.e. slow network)
  • Complaints about slow response times from your end-users
  • Clients frequently get disconnected from your applications

How to Solve Your Network Problems

Here’s how to prevent common network issues from cropping up, and deal with them if they arise.

  1. Increase Your Network Visibility

Deploy network monitoring tools to help you track the traffic on your networks. They will give you greater visibility of your networks and reveal what the data consuming users and devices are, so you can curb the excess traffic that may be coming from them.

  1. Prioritize Applications

Assign more bandwidth to applications that are closer to the top of your priority list, and less to those closer to the bottom. You may even have to remove some applications from your systems if they don’t contribute to your operations or productivity.

  1. Use Compression

One way to free up your network channels is to compress large files before sharing them. There’s a catch: it may take a while to compress files, especially if they’re really large. If you’re dealing with transactions, you will be better off adopting a technology that enables the speedy transmission of data instead.

  1. Time Your Traffic

This solves the problem of backup-induced network slowdowns. You can restrict heavy-duty work like backups to times in which networks have little else passing through them. This spreads out your traffic more evenly across the time that you have.

  1. Shut Out Junk Traffic

Put up things like firewalls and spam filters that can prevent irrelevant traffic from clogging your channels. Malware could also affect your network’s performance as well, so you should have a reliable antivirus installed too.

  1. Check Device Configurations

If poorly configured devices are a cause of network difficulties, it makes sense for you to ascertain that their configurations are in order before they are in full use. This will reduce the incidence of network loops and slowdowns.

  1. Educate Your Staff

Encourage employees to adopt data saving practices. They can access documents from a single cloud platform, instead of sharing those documents and holding them in private storage. Let them know how connecting more devices to the network than you authorize can stifle network speed and ultimately cost your company. Train them to react appropriately to risks like malware and DDoS attacks that could slow your networks.

Conclusion

The quality of your network will play a part in determining your organization’s productivity. If you have continuous connectivity problems, it could negatively affect your work, your customer’s perception of your business, and your revenues in the long run.

It also helps to have a proper IT services provider take care of your network issues. That’s what you’ll get from us at Layer3. For over a decade, we have helped organizations in the public and private sector solve their IT problems. We continue to deliver network security, virtualization, and data center solutions to our clients across Nigeria, enabling them with technologies that drive them up the growth ladder.

Is your business struggling with network issues? We can help you fix them. Send us an email via enquiry@layer3.com.ng, or contact us here, and we’ll get back to you.


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Telecom

MTN Nigeria Rewards 1,500+ Winners with ₦290m in Mega Billion Promo

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L-R: Deji Roberts, Assistant Director, Nigerian Communications Commission, Lagos Zonal Office; Ugonwa Nwoye, Chief Customer Relations and Experience Officer, MTN Nigeria; Femi Yusuf, 10 Million MTN Mega Billion Promo Jackpot Winner; Efe Kwado, MTN Mega Billion Promo Winner; Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria and Samuel Rowland, Chief Operations Officer, Lagos State Lotteries and Gaming Authority at the MTN Mega Billion Promo Media Parley held on Saturday, July 19, 2025 at the MTN Rooftop Events Centre Plaza, Ikoyi.
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Telecoms giant, MTN Nigeria, has announced the disbursement of over ₦290 million to more than 1,500 winners in its ongoing Mega Billion Promo.

L-R: Deji Roberts, Assistant Director, Nigerian Communications Commission, Lagos Zonal Office; Ugonwa Nwoye, Chief Customer Relations and Experience Officer, MTN Nigeria; Femi Yusuf, 10 Million MTN Mega Billion Promo Jackpot Winner; Efe Kwado, MTN Mega Billion Promo Winner; Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria and Samuel Rowland, Chief Operations Officer, Lagos State Lotteries and Gaming Authority at the MTN Mega Billion Promo Media Parley held on Saturday, July 19, 2025 at the MTN Rooftop Events Centre Plaza, Ikoyi.

The update was shared during a live event held on July 19 at the company’s Rooftop Events Centre in Lagos. Representatives from the Nigerian Communications Commission (NCC), the Lagos State Lotteries and Gaming Authority, MTN executives, journalists and selected promo winners were in attendance.

Speaking at the event, Onyinye Ikenna-Emeka, MTN’s Chief Marketing Officer, stated that the initiative was launched to support loyal customers during difficult times. “In the last couple of years, it’s been a tough time for the average Nigerian. This promo is one of our ways of making life better for our customers,” she said.

Ikenna-Emeka revealed that the promo has produced over 1,500 winners, including three jackpot winners, 20 winners of ₦5 million each, and more than 100 winners of ₦100,000. She added that the company remains committed to rewarding customers transparently.

One of the jackpot winners, Femi Yusuf, who won ₦10 million, shared his excitement. “I thought it was one of those promos where nothing comes out of it. My wife was the one who spotted my number during the live draw,” he said. When asked about the delivery of his prize, he replied, “Fast and fast. MTN, no scam.”

The event also featured live calls to new winners, including a woman identified as Motunrayo, who won ₦2 million. She expressed joy over the unexpected win, saying, “I’m so grateful. Thanks so much.”

Debo Agun, Senior Manager, Consumer Segment (Mass Market), explained the mechanics of the promo. He said participation is free and open to MTN subscribers who dial *900# to opt in. Airtime purchases serve as entries—₦100 worth of airtime equals one entry, and customers can win multiple times.

Agun stated that 63 winners are selected daily from Monday to Friday, while Saturdays feature 104 winners, including a ₦10 million jackpot. Other prizes range from ₦25,000 to ₦2 million and are paid into customers’ MoMo wallets. Those without wallets can create one by dialing *671#.

Promo draws are conducted and streamed live on MTN’s Instagram, YouTube, and Facebook channels. Independent partners oversee the process to maintain credibility and fairness.

The promo began on June 23 and runs for 90 days.


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MENXTT Tech NG Debuts USA-Spec Devices and Redefines IT Retail in Nigeria

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MENXTT Technology NG has introduced a fresh lineup of USA-specification smartphones alongside its existing range of laptops, accessories, and software tools in a major move to redefine tech quality and customer satisfaction in Nigeria.

The firm, which operates as a fully online IT service provider, is focused on bridging the gap between businesses and customers by offering seamless tech procurement, deployment, and after-sales support.

According to Anthony Emeka Nwosu, Director of Communication and Customer Retention, the company is committed to restoring consumer trust in tech purchases through guaranteed quality, extended warranties, and structured support.

Nwosu stated that the decision to supply USA-grade devices was borne out of frustration with substandard options in the market and zero accountability.

He said MENXTT was built to be responsive, dependable, and quality-driven, assuring customers that they would not be left alone after purchase.

With services covering laptops, accessories, website development, software deployment, and IT support, MENXTT promises to take technology directly to the client with less stress.

The company, located at 8a Oje Imeviani Street, Julie Estate, Oregun, Ikeja, Lagos, is also noted for its tech-enabled structure that allows users to access solutions from anywhere in Nigeria through its online platform.

Customers can reach MENXTT Technology NG via email: info@menxtt.com.ng or website: menxtt.ng.


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MTN, MTV Base Launch “Room of Safety” Series to Promote Online Child Safety

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Telecoms giant MTN Group has partnered with MTV Base to launch the Room of Safety campaign, a youth-led movement aimed at raising awareness on internet safety and digital wellbeing for children and young people across Africa.

The initiative, a major part of MTN’s Help Children Be Children campaign, seeks to address growing concerns around cyberbullying, grooming, misinformation, and other forms of online harm. Through this collaboration, MTN will leverage MTV Base’s extensive reach across youth audiences to drive impactful change.

Central to the campaign is the premiere of a 10-part short-form docu-series titled Room of Safety, which kicks off on July 20, 2025, at 16:00 on MTV Base (DStv channel 322). Episodes will also stream on MTV Base South’s digital platforms including Instagram, YouTube, and TikTok.

Each episode will feature real-life stories, expert interviews, and practical resources to help young viewers identify digital threats and take proactive steps. The series also encourages youth to speak up about negative experiences online and shows them how to report abuse.

A statement from MTN Group emphasized the importance of equipping young Africans with the knowledge and confidence to navigate digital spaces safely, adding that the campaign aims to normalize conversations around digital ethics and mental health within families, schools and peer groups.

The launch is backed by social media engagement and outreach activities targeted at schools, creators, and community organizations across multiple African countries.


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