News
Huawei Supports International Contact Centre Conference
In response to the increased interest in the West African market in contact centre implementation and business techniques, Aitec Africa has announced it will be holding the West African Customer Service and Contact Centre Conference at Victoria Crown Plaza Hotel, Lagos from 19th – 20th November.
Chiaka Ebi, COO, Finance Application Systems, Nigeria – "Customer Service: Technology as an Enabler," Richard Edet, enterprise account manager (Financial Services), Cisco Nigeria – "The role of an IP Contact Centre in Developing a Successful Call Centre Business," Johan Grobler, MD CaTs Group, South Africa – "Selecting the Right IVR Technology."
Steve Obiago, head of technical support, Diamond Bank, and Akan Jacobs of Converge Contact Centre, Nigeria, will also be speaking in the conference.
Announcing the conference, Ryan Moroney, Aitec’s event director said: "This will be a focussed event for the increasing number of organisations in West Africa with established contact centres – and those planning to set up centres – to learn about world trends and latest developments in contact centre technologies and management strategies. Telecom operators, banks and other financial service companies, outsourcing operators, airlines, oil companies, public utilities and government departments will be the key participating sectors."
"The event will provide a unique marketing platform for vendors in the contact centre and customer service industries to market their products, services and solutions in a focussed exhibition as part of the event, and present case studies and educational presentations in the conference."
"Huawei is supporting the event as part of its commitment to the development of world-class contact centres in West Africa," said Mr. Cheng, director of West Africa Software Business Department of Huawei. "We are pleased to be able to respond to the increased demand from our clients for leading-edge contact centre technology."
Both Avaya and Oracle, other leading suppliers of contact centre technology will be co-sponsors of the event, and Aitec has confirmed an impressive line-up of local and international experts and speakers over the two-day conference.
The keynote speaker is Mahesh Punia, CEO of LiveBean, one of India’s top consultants and trainers in contact centre management systems and technology. He will be speaking on "Developing a World Class Contact Centre Team."
Other speakers include: Yaron Assabi, CEO, Digital Solutions Group, South Africa – "Eight Steps to Exceptional Customer Experience," Gbenga Sesan, executive director, Paradigm Initiative Nigeria – "Reclaiming Nigeria’s Lost Human Capital: The Role of Contact Centres," Sibusiso Kunene, MD , Sibize International Calling, South Africa – "Providing Outsourced Services for Government," Suleman Shaik, Founder/CEO, Direct Channel Holdings, South Africa – "From 6 to 2,000 Seats in Five Years: Lessons from Rapid Growth," Annie Eimiakhena, Human Resources Manager, Willbros Nigeria – "Making Your Human Skills Capacity Work for You,"
News
UK Appoints Peter Vowles as British High Commissioner to Nigeria

The UK Government has announced the appointment of Mr Peter Vowles as the next British High Commissioner to the Federal Republic of Nigeria.

Mr Vowles succeeds Dr Richard Montgomery CMG and is expected to take up his post in Abuja in September 2026. Dr Montgomery remains in post until that time.
Mr Vowles brings extensive diplomatic and development experience to the role, having served as His Majesty’s Ambassador to Zimbabwe from 2023 to 2026 and previously as Ambassador to Myanmar from 2021 to 2022.
He has held senior leadership positions across the FCDO and its predecessor department DFID, including as Transformation Director and Director for Asia, Caribbean and Overseas Territories.
Earlier in his career, Mr Vowles worked in international development across South Asia, Central Africa and East Africa, including postings in Bangladesh, India, the Democratic Republic of Congo and Kenya. He began his career in Zimbabwe, where he worked in education and development.
Peter Vowles said: “I am honoured to be appointed as British High Commissioner to Nigeria. Nigeria is a country of immense importance to the United Kingdom, and I look forward to working closely with Nigerian partners to strengthen our relationship across trade, development and security.”
News
Nigeria’s Apapa, Tin Can Ports Make Global Top 20 Improvement List

World Bank has ranked the Apapa and Tin Can Island Port complexes in Lagos among the world’s 20 most improved ports in its 2025 Container Port Performance Index (CPPI), released in June 2026.

The ranking places both ports in the “Top 20 Port Improvement Since 2020” category, reflecting significant gains in operational efficiency and vessel turnaround time.
The CPPI is a global benchmark used to assess the efficiency of container ports based on factors such as cargo handling speed, ship turnaround time and overall logistics performance.
According to the report, the improvement highlights ongoing reforms and modernization efforts within Nigeria’s maritime sector.
The Managing Director of the Nigerian Ports Authority (NPA), Mr Abubakar Dantsoho, attributed the recognition to ongoing policy reforms and infrastructure upgrades in the sector.
He said the development reflects the impact of economic policies of President Bola Tinubu and the support of the Minister of Marine and Blue Economy, Mr Adegboyega Oyetola.
“With the investor-friendly policies of President Bola Ahmed Tinubu providing the impetus for increased investment to drive our port infrastructure and equipment modernisation programme, coupled with the unflinching support of the Honourable Minister of Marine and Blue Economy, Adegboyega Oyetola, we have all it takes to further enhance trade facilitation, improve competitiveness and boost the national economy,” he said.
The NPA said the recognition is expected to strengthen investor confidence in Nigeria’s maritime sector and enhance the country’s position as a regional trade and logistics hub.
It noted that improvements in port operations are already contributing to increased efficiency in cargo movement and reduced delays at key terminals.
The authority also pointed to ongoing efforts to modernise port infrastructure and expand digital systems aimed at improving service delivery.
Earlier in February 2026, the NPA said the federal government had intensified efforts to position Nigeria as a leading maritime destination through port rehabilitation and modernization projects.
It also highlighted public-private partnership initiatives, including developments at the Lekki Deep Sea Port, as part of broader reforms aimed at improving efficiency and attracting investment.
The CPPI ranking is expected to further boost Nigeria’s maritime profile and encourage additional investment in the sector.
News
PalmPay Joins Industry Leaders @ Digital Pay Expo 2026

As digital payment adoption continues to grow across Nigeria and emerging markets, the next phase will depend not just on innovation, but on the strength, reliability, and trustworthiness of the infrastructure behind it.

While the ecosystem has made clear progress in recent years, trust remains a critical issue for users, businesses, and operators alike. Questions around resilience, security, interoperability and transaction reliability continue to shape how the market evolves and how confidently digital payments can scale.
These issues will be central to the deliberations at Digital Pay Expo 2026, where fintech leaders, payment operators, and other ecosystem stakeholders will gather under the theme, “Seamless Digital: Fostering Pan-African Market Expansion in the Era of AI.”
PalmPay’s participation reflects its continued commitment to building trusted and scalable payment infrastructure, while contributing to the broader industry efforts to strengthen systems, standards, and partnerships needed to support long-term ecosystem growth.
Speaking ahead of the event, Olorunfemi Hanson, Head of Marketing and Communications at PalmPay Nigeria, said: “As the financial services ecosystem continues to grow, trust and reliability become even more important.
“The industry’s next phase will be shaped not only by innovation, but by the strength of the infrastructure supporting it. Digital Pay Expo provides an important platform to address the resilience, interoperability, and trust issues that will shape the future of digital payments growth across Africa.”
The event, scheduled to be held from the 17th to the 18th of June, 2026, will feature Chika Nwosu, Managing Director of PalmPay Nigeria, alongside other distinguished guests, including the Director-General, Payment System Management Department (PSMD), Central Bank of Nigeria. The event will examine how the industry can balance innovation, regulation, and scalability while strengthening trust across the digital payments value chain.
For PalmPay, this event reinforces its role in supporting a more resilient, secure and scalable payments ecosystem for Nigeria and emerging markets more broadly.
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