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Integrating Challenged Group in Universal Access Effort

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One section of the Nigeria society that seems not to have been carried along in both services and programmes such as promos by telecommunications operators is the Challenged Group.
Challenged group comprises people with one form of disability or the other which incapacitated them from competing effectively with physically fit in the society.
In recognition of this ugly trend, the Nigerian Communications Commission (NCC) sometime last year held an interactive session with the group and found that they are left out and exposed to compete with physically fit in the society in the use of services provided by telecom operators when their disability did not allow them.
It was in view of this that the commission held a consultative forum with operators in the telecommunications industry in July last year on how to assist this group and old people through a special service and tariff.
Ms. Lola Emekporia, director, Consumer Affairs, NCC, said the commission also discovered from the commission’s interaction with the group that they constitute 25 per cent of the society. She stressed the need for urgent attention as to the way services are provided in order that they are carted for.
It was also noticed she added, that billing platform that support checking of account balance through short message service does not accommodate this group as those of them that are visual impaired can not know their account balance. Deactivation of audio/voice prompt facility used by visual impaired people by GSM operators. It added that the operators that have not deactivated the service charge between N20 to N25 for using that service. It was observed that promotions run by operators exclude challenged group by the way it is structured.
The neglect being suffered by the challenged group and old people in the country by telecommunications service providers is not specific to Nigeria, they are as well faced with similar neglect in some others countries that informed the focus of the International Telecommunications Union (ITU) Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities, held in Bangkok, Thailand from 25 to 27 August 2009. The forum shared a range of critical policy and regulatory measures to promote accessible information and communication technologies (ICT) for persons with disabilities.
The Forum was hosted by the Ministry of Information and Communication Technology (MICT) of Thailand, and marked the first coordinated effort to promote implementation of the ICT provisions of the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD). The Convention puts rights to ICT accessibility on a par with well-recognized rights to accessibility to transportation and the physical environment, such as ramps to buildings for those in wheelchairs.
The Forum was opened on behalf of Ranongruk Suwanchawee, Minister of Information & Communication Technology for Thailand, who in her message to delegates called the UN CRPD "a significant step for all of humanity, since its main purpose is to protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity."
It is expected that the UN Convention will make assistive ICT technologies as common as wheelchair ramps and audible signals for traffic lights, which have already become standard in many parts of the world. Assistive technologies include screen readers (which read content from websites out loud for the visually impaired), captioning or sign language on television for the deaf, cell phones that include features such as special volume control, large character touch pads and predictive text features, as well as the adoption of accessible website design by both the public and private sectors.
As of last month, 142 countries have signed the UN CRPD. "The 64 nations that have already ratified the convention represent over two-thirds of the world’s population. Gaining the right to ICT access for the 650 million persons living with disabilities around the world has made the legislative, policy and regulatory activities related to digital accessibility a major priority among ITU Member States," said Sami Al-Basheer, director of ITU’s Telecommunication Development Bureau.
The number of persons with disabilities is increasing worldwide, due to aging populations in some countries, as well as war and civil conflict, natural disasters, malnutrition and other causes.
ITU organized the Forum together with the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). The event welcomed some 140 participants from 21 countries, including policy makers, regulators, operators, industry representatives, NGOs and disabled persons organizations, as well as experts and ICT professionals including disabled persons from across the region and beyond.
It was supported by the National Telecommunications Commission of Thailand (NTC), Australia’s Department of Broadband, Communications and the Digital Economy (DBCDE), and the National Electronics and Computer Technology Center (Nectec).
Dr Eun-Ju Kim, head of the ITU Regional Office for Asia and the Pacific, said the Forum demonstrated that the Asia-Pacific region is leading the ICT accessibility agenda of the UN CRPD through multi-stakeholder partnership. "There is significant momentum in the region and a great level of awareness of the need to promote ICT accessibility. This Forum enabled countries in the region to not only provide a platform to all stakeholders but also share their innovative practices," she said.
The Government of Thailand, which has ratified the UN CRPD, is working on implementation by establishing learning centres nationwide that include assistive technologies such as Braille printers and digital talking books for use by the visually impaired. There are also plans to use closed captioning for television programming to promote use by hearing impaired users.
ITU and its partner, the Global Initiative for Inclusive ICTs (G3ict), recently teamed up to develop an online Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities, to assist national regulators, policy makers and legislators to implement measures and foster national programmes supporting the digital accessibility agenda of the CRPD. At the same time, ITU is a major champion of the role of agreed international standards for ICT accessibility development. ICT accessibility standards applied to different technologies will help manufacturers gain access to global markets and leverage economies of scale in production and distribution. Users benefit through lower costs and the assurance that equipment will integrate and work efficiently with other ICT systems.
At the consultative forum NCC held with telecom operators, service providers pledged their willingness to support the challenged group through implementation of policies geared towards the benefit of members of the group.
Olajide Aremu, technical manager, Globacom, said that there should be clear policy on what is expected of operators to implement to assist the challenge group.
Operators were urged to look at designing a programme or service for the challenged group as part of their over all marketing strategy and not as if they doing the group a farvour, as such effort forms part of universal access which ensures that nobody is left behind in the provision of telecommunications services.
Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers of Nigeria (Natcomms) said that his association had made representation to NCC at the commission’s consumer outreach programme held in Ile-Ife, in which they are seeking implementation of certain service and policies in favour of the challenged group.
He noted that the use of voice prompt to check account balance is yet to be implemented by GSM operators except GloMobile that charge for the service. He said if other operators in the GSM space which accounts for greater percentage of subscribers as well as coverage, provide the voice prompt platform for checking of account balance it would have taken care of agitation of blind people in the society.
Ogunbanjo, added that Code Division Multiple Access (CDMA) service providers have both platforms on their network and are not charging for it.
He also emphasized on the need for operators to provide a system that allows deaf people to lodge complain and solve problems associated with service provision through data on their phone, which presently is not available. He explained that the argument by operators that such people could use internet and send email to their customer care department, did not provide access to greater percentage of deaf people as most of them don’t have access to the internet especially those living in rural areas.
Challenged group are as important as physically feet in the society and therefore should be carried along especially in the provision of telecommunications services by address their unique challenge through the provision peculiar services. NCC as the regulator of the industry need to monitor effectively the implementation of recommended challenged group and old people oriented services by telecommunications operators, in line with the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD).

 

 


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SIM Boxing, And the Unboxing of Crime Syndicate

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By Suleiman Bala Bakori

Boxes have a multitude of uses, and the word “box”, lends itself to diverse contexts.

SIM Boxing, And the Unboxing of Crime Syndicate

For “Ajala Travelers,” the box is a necessity for keeping goods for their endless journeys. In literature, idiomatically, it can be said that “one has been boxed into a corner;” another might say to deal with a conundrum: “think outside the box;” then there is the “Pandora’s box” that no one wants opened.

To “box one’s ear’s” refers to a hit on the head, especially around one’s ears. For those who celebrate Christmas, “Boxing Day,” which is the 26th of December, the second day of Christmastide is not to be joked with: A day to unbox gifts. So much for the box.

Another type of boxes exists in the telecommunications world: The SIM Box. Have you ever received an international call but saw a local phone number ring in?

That is SIM Boxing in action. Let me explain.

SIM boxing happens when a person uses a special equipment, what is called a SIM Box containing tens to hundreds of SIM Cards—from 32, to 96, to 512 and more SIMs —to terminate international calls by bringing in the international call into the SIM Box using internet connections and regenerating the calls to the called party from one of the hundred SIMs in the box.

This way, the called party will see the local number of the SIM from the SIM Box, and not the original international number calling.

With SIM Boxes, the syndicate charges international call carriers lower rates than what regular Nigerian telecommunications operators would charge, as they do not have to pay the full cost of maintaining and operating a phone network.

Basically, they are bypassing the normal route for international phone call termination to terminate international calls cheaply and making windfall profits off it.

Take for instance, a telecommunications operator in Nigeria would ordinarily charge international carriers 10cents per minute for terminating an international call in Nigeria. However, by routing the call through a SIM Boxing syndicate, the international telecommunications carrier only pays a fraction of the charge to the syndicate, say 5cents per minute and does not have to pay the full 10cents per minute charge.

The SIM Boxer will terminate this call to the called subscriber at a rate of, say N15 per minute using one of the SIM cards in their SIM Box.

The SIM Boxer thus makes a killing from the differential between the rate charged to the international carrier and the rate paid to telecommunications operators whose SIM they utilise in their SIM Boxes, at the expense of our national security and income of mobile network operators and quality of our service to consumers.

Asides the revenue loss that local mobile network operators suffer courtesy the activities of these syndicates, networks face congestion around areas where the illegal call routings via SIM Boxing occurs.

With the huge traffic from the boxes, callers around the area see more dropped calls, poor call quality, and slower data speeds.

The introduction of the linking of National Identity Numbers (NIN) to SIMs is one way the Federal Government has worked to tackle this criminal enterprise.

With every SIM in the country being linked to an NIN, an identity is tied to the owner of each line, and regulators now have visibility of ownership.

That is not all. There is also the “Max-4 Rule” where a subscriber is not allowed to have more than four lines per network operator linked to his NIN.

With this rule in place, coupled with the NIN-SIM Linkage, every telephone subscriber in Nigeria would not just be accurately identifiable but limited to having only four telephone lines per subscriber.

To enforce this rule, the Nigerian Communications Commission (NCC) on the 29th of March 2024 announced the deadline for Mobile Network Operators to bar all subscribers who had five lines and above, and whose NIN failed the verification test of biometrics matching.

Over the last few weeks, sources within the NCC have confirmed cases where a single NIN was linked to over 100,000 lines.

Some NINs had well over 10,000 SIMS linked to them, others over a thousand, others had hundreds.

Many have questioned the reports and asked, what would any single reasonable person be doing with these number of lines? Justifiable questions, because no sane person—who is not running a business—should own more than five SIM cards.

Given the ‘Max 4 Rule’ in place and the NIN-SIM Linkage Policy, SIM Boxers have been boxed into a corner.

The applications they use require tens to thousands of SIM Cards, and the imperative to stay anonymous.

If these policies are well and fully implemented, this is the death knell for SIM Boxing merchants.

But the regulator, NCC needs to be fast and ready for the battle ahead. SIM Boxing is a billion-dollar criminal enterprise.

They are not going to go down without a fight. It is like taking a bone being chewed from the mouth of a bulldog.

Already, the battle seems to have kicked off.

A lawyer, Barrister Olukoya Ogunbeje has recently taken the Federal Government, NCC and Mobile Network Operators to court, claiming that the barring of SIMs not linked to NINs goes against his fundamental human rights, and has cost him the loss of business opportunities.

Anyone who has Nigeria’s interest at heart ordinarily supports this policy. It then does not add up seeing a so-called activist lawyer take up such a matter that is clearly against the public interest—unless this is the Haka cry of SIM Boxers.

A most interesting observation with his case is that it is not even a class action, but individually driven. It begs the question then, who is funding Barr. Olukoya Ogungbeje?

What is his interest in fighting this policy that puts paid to the business of a criminal enterprise? Is he funded by interests in the SIM Boxing world?

Time would tell. But in the meantime, NCC must go head on without fear or intimation and clean the Augean stable of SIM ownership in Nigeria.

Suleiman Bala Bakori is a researcher, and writes from the FCT.

 

 


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SHELT SI Achieves Cisco Select Partner Certification

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SHELT System Integration (SHELT SI) has announced its achievement of Cisco Select Partner certification in Nigeria, marking a significant milestone in its commitment to delivering top-tier networking and security solutions to businesses across the region.

This certification underscores SHELT SI’s dedication to excellence in providing innovative networking and security solutions tailored to meet the evolving needs of the market.

The Cisco Select Partner certification is a validation of SHELT SI’s technical expertise and commitment to customer satisfaction, as well as its ability to deliver cutting-edge networking and security solutions that drive business success. With this recognition, SHELT SI is affirming its ability to further enhance its offerings and support its clients in navigating the complexities of the digital landscape.

Cisco Nigeria General Manager Sebastine Nzeadibe comments: “We are delighted to welcome SHELT SI to the ranks of Cisco Select Partners in Nigeria.

“Their demonstrated commitment to excellence and customer satisfaction aligns perfectly with our values, and we look forward to collaborating closely together to empower businesses with transformative networking and security solutions.”

Youssef Abillama, CEO of SHELT, comments: “Achieving this certification strengthens our relationship with CISCO and is a testament to our team’s dedication and expertise in delivering best-in-class solutions.

“This milestone reinforces our commitment to empowering businesses in Nigeria with innovative technology solutions that will enable them to thrive in the digital age through cutting-edge technology solutions.”

SHELT’s Country General Manager, Walid Bou Abssi, added, “The Cisco Select certification empowers us to provide an increased level of support and further enhances our ability to address the requirements of our clients’ evolving needs in Nigeria.

“It is an acknowledgement of the ability of our pre-sales, sales, and client support teams to design, quote, deploy, and support Cisco solutions.”

 

 

 


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Nigeria May Re-introduce Telecom Tax to Obtain new $750m World Bank Loan

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Nigeria may reinstate a previously suspended telecom tax and other fiscal measures as it seeks to secure a new $750 million loan from the World Bank, as per Nairametrics report.

Nigeria May Re-introduce Telecom Tax to Obtain new $750m World Bank Loan

This is according to the Stakeholder Engagement Plan for Nigeria – Accelerating Resource Mobilisation Reforms (ARMOR) P-For-R (P177308) program dated March 2024, between Nigeria and the World Bank.

A copy of the plan’s document was obtained and seen by Nairametrics suggest the government reintroduces the excises on telecom services, EMT levy on electronic money transfers through the Nigerian Banking System among other taxes.

President Bola Tinubu in July 2023 ordered the suspension of the 5% excise duty on telecommunications and the Import Tax Adjustment levy on certain vehicles.

However, it appears that this suspension may be lifted to meet the program targets for a new, yet-to-be-approved World Bank loan.

Nairametrics has confirmed that negotiations are ongoing between the Federal Government and the World Bank.

The program’s development objective is to strengthen the government’s financial position by enhancing its capacity to manage and mobilize domestic resources effectively, which includes improving tax and customs compliance and protecting oil revenues.

Affected stakeholders and sectors

The planned tax reforms under the ARMOR program are expected to have significant implications across various economic sectors.

According to the plan, affected stakeholders will include manufacturers of goods such as alcoholic beverages, tobacco products, and sugar-sweetened beverages (SSBs), telecom and banking service providers, as well as the general tax-paying public.

Importers and international traders will also feel the impact of these new fiscal policies.

Key industry groups such as the Association of Licensed Telecom Operators of Nigeria (ALTON) are engaged regarding the excise duties on telecom services.

The banking sector, represented by the Committee of Bankers, are engaged regarding the introduction of an Electronic Money Transfer (EMT) levy on transactions processed through Nigerian banks.

Additionally, the Manufacturers Association of Nigeria (MAN) will play a crucial role, particularly for those involved in producing targeted products such as tobacco and alcoholic beverages.

The plan document read:

“Domestic Revenue Mobilisation drive in the government ARMOR program seeks to increase revenue on some targeted industries and sectors of the economy. Specific groups and agencies within affected sectors include

“1. Association of Licensed Telecom Operators of Nigeria: The introduction of excises on telecom services requires that all telcos are mobilised to fully participate in the collection of such revenue.

“2. Committee of Bankers: Introduction of EMT levy on electronic money transfers through the Nigerian Banking System would need the buy-in all banking institutions

“3. Manufacturer’s Association of Nigeria: Manufacturers of tobacco products, sugar sweetened beverages(SSBs) and alcoholic beverages who would be required to collect excises on their products are critical stakeholders for the introduction of the new excise regime. They are currently organised into various sectoral groups under the Manufacturer’s Association of Nigeria (MAN). Producers of alcoholic beverages organised under the Distillers and Blenders Association of Nigeria also need to key into the reforms

“4. Importers: Strategic partners involved in importation of different items into the country will be mobilised to participate in the ARMOR program. A key stakeholder group is the Association of Nigeria Customs Agents (ANCLA).

“5. Vehicle Importers and Manufacturers: Stakeholders in the automobile trade industry must be engaged on reforms involving the introduction of green taxes on high GHG emission vehicles. Local manufacturing and assembly of vehicles is growing through a phase of growth in Nigeria. The demand for vehicles is mostly met through importation by vehicle importers under the aegis of Association of Motor Dealers of Nigeria (AMDON).”

The document also emphasized the importance of engaging vulnerable groups to ensure they are not disproportionately affected by these changes.

It also said:

“Services that will be subjected to the newly introduced excises are regulated by key public sector agencies. The introduction of the new revenue measures will require the application of existing regulatory mechanisms available within these institutions. The concerned institutions include

“1. Nigerian Communication Commission

“2. Central Bank of Nigeria.

“There are also agencies with the mandate for making policies on some of the issues covered in the ARMOR program with respect to policy framework on matters of public interest in Health and Environmental Protection. The government institutions relevant to ARMOR in this regard are.

“1. Federal Ministry of Environment

“2. National Environmental Standards Regulatory and Enforcement Agency (NESREA)

“3. Federal Ministry of Health”


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