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KPMG Decries Poor Digital Capabilities of Nigerian Banks

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A recent study on the digital capabilities of the Nigeria banking industry carried out by KPMG Nigeria has revealed that most of the banks in the country lacked the ability to onboard a customer with end-to-end digital services.

The study, which covered 17 banks, discovered that, “85 per cent of them were unable to onboard customers digitally end-to-end.”

The 17 banks were Access Bank, Ecobank Nigeria, Fidelity Bank, First Bank of Nigeriam, First City Monument Bank, Guaranty Trust Bank, Heritage Bank, Keystone Bank, Polaris Bank, Stanbic IBTC Bank, Standard Chartered Nigeria, Sterling Bank, Union Bank of Nigeria, United Bank for Africa, Unity Bank, Wema Bank and Zenith Bank.

It described ‘digital onboarding’ as a customer banking journey experience that spanned across account opening and customer profile creation on any channel of choice like mobile banking, digital lending, self-service and customer care services without requiring the customer to visit any branch to complete the process.

The report, which was unveiled during an online media briefing by the Partner and Lead, Digital Transformation, KPMG, Mr. Boye Ademola, stated that banks need to improve their digital capabilities in order to deliver products and services via digital channels.

“From an industry perspective, we note that banks need to build capacity to transform user journeys by embracing design thinking principles, onboard customers digitally, articulate a pragmatic self-service agenda that will further reduce traffic at branches, reduce cost-to-serve and operational risks, embrace digital lending and digitize contact centres to cope with scale.

“The availability of products and services on some channels while absent on others portends a need to re-architect backend systems with a focus on APIs. Front-end systems (channels) should generally call services through APIs provisioned at the backend,” Ademola said.

He noted that it was in this light that KPMG performed a Digital Channels Scorecard (DCS) for retail banks in Nigeria, which provided an industry perspective of how effective banks are in delivering products and services to customers via digital channels.

It measured the quality of UX (user experience) as customers traverse a range of journeys to access products and services on four distinct digital channels, namely mobile banking, internet banking, USSD, and Chatbot.

The KPMG categorised the banks’ digital capabilities into four clusters of leaders, challengers, followers and late starters. It stated that leaders are banks that could onboard customers digitally end-to-end without the need to visit branches or agents and deliver innovative products to enrich payment and transfer offerings as well as embarked, “on an aggressive play to accelerate their self-service agenda for customers and are able to engage and resolve customer complaints on the channels.”

The challengers, according to the KPMG’s report, are banks that performed well on the user digital journey but lacked some of the key ingredients that should place them in the leaders’ tier. While they are able to offer effective user journeys on their channels, they fall behind the leaders on the array of capabilities and quality of user experience.

“The followers are unable to onboard customers digitally without requiring them to visit the branch, have several disjointed user journeys, limited self-service offerings and struggle with responding to and resolving customer complaints in a timely manner while the late starters either do not have several important user journeys or offer several broken journeys.”

The report showed that no bank emerged leader in digital lending, USSD, and internet banking. It noted that Wema Bank emerged the leader in mobile banking and customer care scorecard while Fidelity bank was the leader in the chatbot scorecard.

Ademola said: “Digital lending is an area where banks are really nascent in terms of evolution. There is opportunity and the time may be right with the global standing instruction, the proliferation of data and the emergence of AI. It can boost retail lending as witnessed in Kenya.

“On the average 75 percent of the banks that we assessed do not have sufficiently robust self-service futures. It is an area where there is a lot of opportunity to digitise for the banks to transfer clients to the channels away from branches.

“Customer care services showed that banks have different levels of maturity but the key challenges is around responsiveness. The introduction of chatbot and virtual assistance are things bank have opportunity to look at in this area.


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E-Financial

First Asset Management Secures Ratings Upgrade

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First Asset Management investment management rating just got an upgrade to ‘AA’ from ‘AA-’ by DataPro and affirmation of A+(IM) by Agusto & Co. This reflects how we are continuously improving to serve our investors better. Our funds levelled up too as Agusto & Co upgraded our First Asset Money Market Fund rating to A+ (f) (up from Aa‑(f)).

What its means for customers

It means you are investing with a firm that is getting stronger, smarter, and more disciplined. Our upgraded rating recognizes our solid performance track record, the strength of our parent financial group, and the systems we have put in place to manage investments responsibly.

We have also improved our governance and decision-making structure, with experienced professionals leading well-defined investment and risk committees. Behind the scenes, our team of seasoned investment experts constantly monitor markets, manage risks, and position portfolios to navigate volatility and capture opportunities.

At the same time, we have strengthened our risk management and compliance framework to ensure that everything we do meets global best practices. In simple terms, it means your money is being managed with discipline, transparency, and strong oversight.

Independent rating agencies — Agusto & Co and DataPro Limited recognize these improvements. Their ratings highlight our commitment to responsible asset management, strong governance, and operational systems designed to support stable long-term performance.

But beyond the ratings, what really matters is helping you build wealth over time.

That is why we offer a range of investment plans designed for different goals — whether you are just starting your investment journey, looking to grow your portfolio, or aiming to build long-term financial security.

If you are part of the next generation of investors, this is your moment to start early and stay ahead. The earlier you begin investing, the more time your money has to grow.

Jump on the First Asset investment journey. Explore our investment plans and start building your future with a firm that is getting stronger.


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Nigeria Week Ahead: Equities sink, Oil surpasses $100, CPI in focus

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By Matthew Anthony, Senior Market Analyst- Africa

Oil prices spiked to just above $120 over the weekend as escalations of the Israel -US-Iran war intensified, with key energy installations targeted.

Nigeria Week Ahead: Equities sink, Oil surpasses $100, CPI in focus

FXTM

As a result, major oil suppliers are due to meet shortly to open the tap of their strategic reserves. Another contributor to the hike in oil prices has been the effectual closure of the strait of Hormuz (where 20% of the world’s oil supply goes through).

Major oil producing nations like Nigeria may profit from this conflict provided they are able to put a lid on inflation- a major consequence from rising oil prices-and use the windfall for critical budget needs while preparing for potential market shocks.

Outside of Nigeria, a wave of risk aversion engulfed global markets on Monday as ongoing conflict in the Middle East accelerated the flight to safety.

Asian shares plunged, European markets opened deep in the red while US equity futures signaled to a negative open as investors scrambled to price the chaos from the Iran conflict.

In the commodity space, oil prices jumped over 25% as major Middle East producers curbed output. Brent has gained roughly 30% this month, pushing 2026 gains to over 70% while WTI crude is up almost 80% year-to-date as of writing.

The last time oil benchmarks crossed into triple digits was back in 2022 during the Russian-Ukraine war. And for most it’s still a painful memory as geopolitical risk and covid-19 supply disruptions caused inflation to skyrocket across the globe.

In the FX space, the dollar remains supported by safe-haven demand along with the Swiss franc. However, the star performer is the Canadian Dollar which has appreciated against every single G10 currency month-to-date thanks to its sensitivity to oil markets.

Gold ended last week in losses despite the risk-off sentiment and overwhelming disappointing NFP report. Non-farm payrolls slid by 92,000, representing the biggest monthly decline in payrolls since October 2025, while the unemployment rate rose to 4.4%.

However, gold remains locked within a daily range thanks to a broadly stronger dollar and inflationary risks revolving around the conflict in the Middle East. Surging energy prices have sparked inflationary fears, forcing markets to reassess the possibility of lower interest rates.

Traders are pricing a 50% chance that the Fed cuts rates twice in 2026. The February CPI and January PCE index, which is the Fed’s preferred inflation gauge – may offer crucial insight into the path of price pressures.

Should the incoming inflation data further shave Fed cut bets, the dollar could strengthen – enforcing fresh pain on precious metals. Looking at the charts, a weekly close below $5000 may signal a steeper decline. Bulls could still fight back if $5000 proves reliable support.


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Polaris Bank Marks IWD2026 with Renewed Pledge to Women’s Empowerment

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Polaris Bank has joined the global community in celebrating International Women’s Day 2026, reaffirming its commitment to promoting gender equality, empowering women, and supporting initiatives that foster inclusive growth across society.

Polaris Bank Marks IWD2026 with Renewed Pledge to Women’s Empowerment

Polaris Bank

International Women’s Day, celebrated annually on March 8, provides an opportunity to recognize the achievements of women across all sectors while highlighting the need to accelerate action towards gender equality. At Polaris Bank, the day serves as a reminder of the vital role women play in driving economic growth, innovation, and community development.

Speaking in commemoration of the day, the Managing Director/CEO of Polaris Bank, Kayode Lawal, emphasized the Bank’s commitment to creating an enabling environment where women can thrive professionally and financially.

“Polaris Bank remains dedicated to fostering a culture of inclusion, opportunity, and empowerment for women. From supporting female entrepreneurs to ensuring equal opportunities within our workforce, we believe empowering women is not only the right thing to do but also a key driver of sustainable development,” the CEO stated.

Over the years, Polaris Bank has implemented several initiatives aimed at supporting women-led businesses, promoting financial inclusion, and strengthening leadership opportunities for women within the organization. These efforts align with the Bank’s broader commitment to sustainable development and inclusive economic growth.

As part of this year’s celebration, the Bank will spotlight inspiring stories of hope from women across the community, within its workforce and customer base, while encouraging meaningful conversations around leadership, financial empowerment, and gender equity.

Polaris Bank continues to champion initiatives that create opportunities for women to succeed, recognizing that empowering women ultimately leads to stronger families, thriving communities, and a more resilient economy.


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