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Lessons for African Retailers in UPS Online Shoppers Study

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UPS, a global leader in logistics and transportation services, recently released the second UPS Pulse of the Online Shopper Global Study revealing emerging trends from the leading e-commerce markets in Asia, Brazil, Europe, Mexico and the U.S.

However, Nigeria CommunicationsWeek while analyzing the study discovered that online retailers in Africa should understand that mobile remains the catalyst to Omnichannel shopping and should address technology limitations too.

Also from the study is has become expedient to satisfy online shoppers who would want alternate delivery location and more payment options.

According to the study, conducted by comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, online shoppers across these markets are looking for alternate delivery options.

This is especially high in Asia, where 45% of respondents said they would prefer to have their online order delivered to locations other than their home.

When not at home to sign for a package, 33% said they want their items shipped to a local retail location authorized to hold the package for pickup at their convenience.

Asian shoppers are avid technology users and the least patient with 27% expecting same-day delivery and 48% expecting next-day shipping to be offered by retailers, the highest of any market.

Brazilian consumers are the most advanced and social in their online shopping habits. More than half (56%) of their purchases are made online, the highest of any market, and 64% said they are influenced by reviews or posts on social media to help decide which products to purchase.

However, they experience barriers to shopping on a mobile device: 39% said they can’t get a clear or large product image, 31% said they cannot easily view product information, and 34% said it is hard to compare products.

Over a third (38%) of online shoppers in Brazil are willing to wait 11 days or more for their international orders in order to qualify for free shipping.

European online shoppers are gradually embracing emerging technologies. They make the fewest purchases on a smartphone (19%) compared to the other four markets and less than half (40%) use retailer mobile apps.

They make more in-store purchases (54%) than they do online, and while shopping in a store, 61% prefer to check out with an associate. In response to delivery questions, 52% said they prefer seeing the expected arrival date rather than the number of days it will take for the item to arrive.

Mexican online shoppers reflect both the old and new retail landscape. They make the highest percentage of in-store purchases, and cite fraud-related delivery issues as a primary concern. However, they do use mobile technology – 43% reported using their smartphones to research products before visiting a store.

And in order to receive items the same day, 60% said they want the ability to purchase items in a store window. Only 35% have returned an online purchase, the least of any market.

American online shoppers are open to new trends on social media and in-store technologies, making more purchases on tablets than any other market.

Free shipping continues to drive purchasing decisions as 58% of online shoppers reported adding items to their shopping cart in order to qualify for the incentive.

Further, 83% are willing to wait an additional 2 days for delivery if shipping is free, and 68% said free returns shipping is needed to complete a sale. Only 44% of online shoppers said they were satisfied with the flexibility of changing delivery days or rerouting packages.

“Consumers demand more from their package delivery experience, and today’s online shopper expects us to respond by creating solutions that are convenient for them,” said Alan Gershenhorn, UPS executive vice president and chief commercial officer. “Globally, we now have more than 13 million UPS My Choice members and over 15,000 UPS Access Point locations and we continue to expand both services to meet their needs.”

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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JAMB Uncovers AI-Driven Fraud Targeting UTME Candidates, Warns Parents

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Joint Admissions and Matriculation Board (JAMB) has said it has uncovered criminal syndicates that are deploying artificial intelligence tools to impersonate its officials and defraud candidates preparing for the Unified Tertiary Matriculation Examination (UTME).

JAMB Uncovers AI-Driven Fraud Targeting UTME Candidates, Warns Parents

Is-haq Oloyede, registrar of the board, disclosed this on Saturday in Abuja, warning that candidates and parents involved in the scheme would face severe consequences.

Mr Oloyede also said three top officials of the board have been found to have collaborated in sabotaging the system and have been recommended for dismissal.

He added that two other officials and a member of staff of Ahmadu Bello University, Zaria, are currently undergoing criminal prosecution for involvement in activities inimical to the integrity of the examination body.

Mr Oloyede said investigations revealed that more than 100 candidates were linked to the scheme, with 83 confirmed to have made payments to the syndicates.

He added that those involved cut across 25 states with three school proprietors in custody for aiding and abetting examination malpractice.

He further said the board had made recommendations to the Minister of Education for the cancellation of the affected registrations.

“What is important for us to emphasise here is that the students themselves and their parents are willing collaborators and cannot be regarded as innocent,” he said.

Mr Oloyede also expressed concern about the involvement of underage candidates, noting that about 38,000 underage candidates have registered for the 2026 UTME.

He said many of the candidates who patronised the syndicate are underaged, who have been pushed by their parents beyond their academic capacity.

While noting that JAMB’s mandate is limited to conducting examinations, he urged parents to refrain from encouraging malpractice.

“Parents must understand that paying for fraud does not secure a child’s future. It destroys it. You are teaching them that cheating is a strategy, that deception is acceptable, and that merit is optional,” he said.

Mr Oloyede rejected suggestions that the board should negotiate with suspects, including some who allegedly fled the country after last year’s examination.

He added that some computer-based test (CBT) centres had already been sanctioned.

He warned that paying for examination fraud or belonging to online groups offering such services would attract sanctions.

“Let it be clearly understood by all Nigerians that paying for examination fraud is a crime. Receiving illegal assistance is a punishable offence. Being a willing member of a WhatsApp group where these fake services are offered will no longer be condoned. Ignorance will not be accepted as a defence,” he said.

Mr Oloyede said the board is working with security agencies to tackle the fraud schemes.

He thanked the Office of the National Security Adviser, the Directorate of State Services, the Nigerian Police Force and the Nigeria Security and Civil Defence Corps for their support.

“As for capacity, we have the capacity to deal with all these issues. If we did not have the capacity, we would not be able to stay ahead of them. As they are planning, we are planning,” he said.

He added that JAMB has strengthened its technical systems, including the ability to detect prohibited devices during examinations.


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SERAP Asks FCCPC to Investigate Google, Meta, Others over Alleged Rights Abuses

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Socio-Economic Rights and Accountability Project (SERAP) has urged the Federal Competition and Consumer Protection Commission (FCCPC) “to urgently investigate allegations that Google, Meta (Facebook), Apple, Microsoft (Bing), X (formerly Twitter), TikTok, Amazon, and YouTube are using opaque algorithms and market dominance to undermine Nigerian media, businesses, and citizens’ rights.”

SERAP Asks FCCPC to Investigate Google, Meta, Others over Alleged Rights Abuses

In a complaint dated February 28, 2026, and addressed to Mr Tunji Bello, executive vice chairman and CEO, FCCPC; SERAP accused companies including Google, Meta (Facebook), Apple, Microsoft (Bing), X, TikTok, Amazon and YouTube of deploying opaque algorithms and leveraging market dominance in ways that allegedly undermine Nigerian media organisations, businesses, and citizens’ rights.

The complaint which was signed by Kolawole Oluwadare,  deputy director, SERAP,  said, “Big technology companies operate with enormous influence over Nigeria’s digital economy and information ecosystem, yet they often escape accountability for the harms they cause.”

SERAP urged the FCCPC “to take measures necessary to urgently prevent further unfair market practices, algorithmic influence, consumer harm and abuses of media freedom, freedom of expression, privacy, and access to information and ensure compliance with Nigerian laws and international standards.”

SERAP also urged the FCCPC “to convene a public hearing into the allegations of algorithmic discrimination, market dominance, data exploitation, and consumer harm involving Google, Meta, Apple, Microsoft (Bing), X, TikTok, Amazon and YouTube.”

SERAP also asked the FCCPC to convene a public hearing to investigate allegations of algorithmic discrimination, data exploitation, revenue diversion, and anti-competitive conduct involving the tech giants.

According to the organisation, dominant digital platforms now act as private gatekeepers of Nigeria’s information and business ecosystem, wielding enormous influence over public discourse and market competition without sufficient transparency or regulatory oversight.

“Millions of Nigerians rely on these platforms for news, information and business opportunities,” SERAP stated, warning that opaque algorithms and offshore revenue extraction models pose both economic and human rights concerns.

The group argued that the alleged practices threaten media plurality, consumer protection, privacy rights, and the integrity of Nigeria’s forthcoming elections.

SERAP pointed to actions taken by the South African Competition Commission, which investigated Google over alleged bias against local media content.

The South African probe reportedly resulted in measures including algorithmic transparency requirements, compliance monitoring and financial remedies.

SERAP urged the FCCPC to take similar steps to safeguard Nigerian media and businesses.

The organisation maintained that if established, the allegations could amount to violations of Sections 17 and 18 of the Federal Competition and Consumer Protection Act (FCCPA), which prohibit abuse of market dominance and anti-competitive conduct.

SERAP stressed that the FCCPC has statutory authority to investigate and sanction conduct that substantially prevents, restricts or distorts competition in Nigeria.

It also warned that failure by the Commission to act promptly could prompt the organisation to pursue legal action to compel regulatory intervention.

Citing concerns reportedly raised by the Nigerian Press Organisation (NPO), SERAP said big tech companies have fundamentally altered Nigeria’s information environment, creating what it described as a structural imbalance of power that threatens the sustainability of professional journalism.

Among the allegations listed are: Algorithms controlled outside Nigeria determining content visibility, monetisation of Nigerian news content without proportionate reinvestment, offshore extraction of advertising revenues, limited discoverability of Nigerian websites and platforms, and lack of transparency in ranking and recommendation systems.

SERAP argued that declining revenues in the Nigerian media industry have led to shrinking newsrooms, closure of bureaus, and the emergence of news deserts, weakening journalism’s constitutional role in democratic accountability.

The organisation further warned that algorithmic opacity and data-driven micro-targeting could influence voter exposure to information ahead of Nigeria’s forthcoming elections, raising concerns about electoral fairness and transparency.

SERAP emphasised that media freedom is guaranteed under Sections 22 and 39 of the 1999 Constitution (as amended), as well as international human rights instruments including the International Covenant on Civil and Political Rights and the African Charter on Human and Peoples’ Rights.

The group urged the FCCPC to: Initiate a full-scale investigation into the alleged conduct, convene a public hearing involving journalists, media organisations, SMEs, content creators and civil society groups, mandate transparency in ranking, recommendation and advertising algorithms, establish remedial measures, including a compensation fund for affected media organisations, summon relevant persons and demand production of documents, and impose sanctions where violations are established.

SERAP said urgent regulatory action is necessary to prevent ongoing consumer harm, protect competition, and safeguard constitutional rights in Nigeria’s digital space.

 


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Capelli Institute Commits to Advancing Trichology in Nigeria

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L-r: Dr. Daisy Obiano, Founder Capelli Institute of Trichology; Adenuga Adeola, Best graduating student; Hajira Hajoro Abdulkadir, Front Desk Officer, National Board for Technical Education (NBTE); Mrs. Shuhda Muhammed, Founder/CEO Tripoint Academy for Tourism and Enterprise Development at Capelli Institute of Trichology 2025 Graduation Ceremony held in Lagos recently.
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Capelli Institute of Trichology has committed to advancing trichology practice in Nigeria, even as she graduated new set of trichology professional.

Dr. Daisy Obiano, founder of the institute, stated this at the fourth graduation ceremony of the institute held in Lagos recently which was attended by Hajira Abdulkadir of National Board for Technical Education (NBTE).

She noted that Capelli Institute of Trichology (CIT) is a specialized education and training institute dedicated to the science of hair and scalp health. “The institute focuses on equipping learners with professional skills in trichology, hair therapy, scalp diagnosis, and hair health management through robust theoretical and practical training.

“CIT combines scientific rigor with industry-relevant practices to prepare graduates for careers in salons, hair clinics, and professional consultancies”.

According to her, “we envisioned an institution that would raise professionals, not just practitioners; problem-solvers, not product pushers; and leaders, not followers in the evolving world of trichology, hair therapy, and wellness science. The quality of our graduates today is evidence that this vision was not in vain.

“The 2024/2025 academic session demanded much from you. They were challenged intellectually, stretched practically, and refined professionally. They learned not only what to do, but why do it. They were trained to observe, to question, to consult, to document, and to treat with integrity.

“At CIT, we believe that every scalp tells a story, and every client deserves truth, compassion, and competence. That philosophy has been entrusted to you.

She added that service, guided by knowledge, has the power to transform lives and to advance the understanding and treatment of hair and scalp health through innovative research, education, and clinical excellence.

Capelli Institute of Trichology has developed a reputation as one of Nigeria’s foremost trichology education providers. Its curriculum is recognized for rigor and relevance and attracts students seeking practical hair and scalp science expertise.

In recognition of the importance of accessibility and flexibility in modern education, CIT has developed a digital learning ecosystem:

Online Course Delivery where learners enroll and complete courses remotely through the institute’s e-learning portal, covering trichology fundamentals, salon business, and specialized treatment modules.

Modular Learning Structure where courses are divided into bite-size modules with interactive content, assignments, and assessments tailored to remote study.

Flexible Study Options; that allows students space their learning according to their schedules, with options to join virtual sessions, access downloadable content, and communicate via the institute’s virtual classroom email system.


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