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Microsoft Offers Matchless CRM Online- Williams

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Olatomiwa Williams, Microsoft Business Solution Lead for Microsoft Nigeria,
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Technology has transformed the way we do business today.  On one hand, it has made selling more difficult because customers often get most of the information they need online and tend to make buying decisions based on what they find.

According to Olatomiwa Williams, Microsoft Business Solution Lead for Microsoft Nigeria, responding effectively to these better informed and more demanding buyers, Sales organizations and professionals need to make that shift.

Not only that, they need to embrace social media to take advantage of relationships and utilize technology to quickly respond to buyers.

This often time poses a great challenge to SMEs that cannot afford costly Customer Relationship Management solutions, Williams said.

She disclosed that Microsoft in its wisdom rolled out Dynamics CRM Online which helps SMEs use technology to close more deals with less effort.

“With Dynamics CRM online, your organization does not have to incur huge hardware cost. You can have the Dynamics CRM Sales, Marketing and Services available for you on demand and also extend the capability to fit other business requirements,” she told Nigeria CommunicationsWeek.

Williams who oversees Microsoft Dynamics Business, both CRM and ERP solutions, also noted that, “Microsoft Dynamics CRM provides a breadth of sales capabilities to empower you to sell effectively. Sales persons can access easy-to-use tools that provide content relevant to specific stages within the sales cycle. This solution also helps sales managers focus on the right information by providing powerful dashboards with real-time visualizations”.

Such real-time virtualizations, she said, include, “Planning & Management: Enables sales managers maintain a strategic focus while driving the business forward; account & opportunity management, delivers solutions that are intuitive and easy-to-use, so sales reps have more customer- facing time and social & market insights: provides sales reps with deep and valuable insights.

“Others are, collaborative selling:  boosts your Sales rep’s selling power, by providing access to experts and information across the organization; mobile sales: enables sales reps work how they want, anywhere, anytime and  sales analytics:  Turns data into actionable insights”.

She who been with Microsoft for over 4-years and has served in multiple roles including Technology Solution Professional for Microsoft’s Enterprise Voice covering different segments and industry across West East and Central Africa, Account Technology Strategist for Telco, Oil $ Gas and Financial Services, added that the solution will help organization “Work as a team”.

“Win faster by working as a team to create compelling and differentiated customer interactions, and ultimately sell more.  Microsoft provides a streamlined experience with Microsoft Dynamics CRM Online and its interoperability with Microsoft Office 365 (Microsoft Outlook, Lync, Skype, SharePoint and Office) and Yammer. Salespeople can go to one place for all of their tasks from viewing sales leads, researching companies, finding social connections, communicating with prospects, reviewing sales insights, and creating sales proposals”.

Similarly, Organisations can turn social insight into sales

She said, “If your customers are using social networks to learn more about you and your products, should you not also use them to gain social insights? You may learn that a prospect is dissatisfied with a competitor’s product or you may learn that they are dissatisfied with yours. You may also learn that your customer has recommended your services to a contact and get a new lead. With social network data from LinkedIn and Twitter integrated right into the CRM system, it becomes a natural part of your sales process.

“Dynamics CRM Online delivers the latest market buzz and news along with corporate data so that you are always up to date on your customer’s activities.

Market Smarter

Great marketing starts with good planning, but with the increasing complexity in marketing experiences, planning is not a straight-forward task.

This, Williams said, “Dynamics CRM Online helps to deliver a single marketing cloud for marketing organizations across marketing planning, execution and analytics – across all channels (whether they are digital, social or traditional – like print and broadcast), hence be able to achieve: Unified Marketing Planning; Multi-channel Engagement and Marketing Analytics.

Ola who brings a wealth of years of industry experience and technical expertise to help organizations meet and exceed their business objectives, added that Microsoft is committed to helping SMEs leverage easy to use tools and resources that will help their business have insightful engagement and achieve amazing customer experience.

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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NOTAP to Commercialise University Research, Expands Patent Drive

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National Office for Technology Acquisition and Transfer (NOTAP), has commenced the process of patenting and commercialisation of research works by universities and other research institutions in the country.

NOTAP to Commercialise University Research, Expands Patent Drive

Dr. Obiageli Amadiobi, director general of NOTAP

Dr. Obiageli Amadiobi, director general of NOTAP, stated this in Abuja, during an interaction with journalists on her achievements since assuming office.

Speaking on the theme, “Strengthening Indigenous Capacity: NOTAP’s Drive for Technology Transfer, Local Content Development, and Innovative activities,” Amadiobi said the agency had involved both the academia and industry so that researchers can work on topics brought forward for commercialisation purpose.

“My minister is very intentional about this– very intentional about commercialisation of research results, which we have already submitted to him. They are meaningful researches, which we need to commercialise.

“We have established 69 intellectual property technology transfer offices in 69 universities that we are still counting. We have informed the vice chancellors of Nigerian universities to set up such offices and we will come and educate them on intellectual property and technology transfers.

“As we are doing this, we are also taking record of all the researchers of these universities and research centres and documenting them in a compendium.

“So, we have compendiums from the universities to us and we put them in a database. If you will recall, recently, the ministry, our supervising ministry, which is the Federal Ministry of Innovation, Science, and Technology, launched a programme titled Energise Commercialisation. This entirely was for commercialisation of all R&Ds,” she said.

On research Institutions carrying out research on areas of industry needs, she said, “NOTAP is bridging the gap between research and development with industry needs, “it is on our programme called the NITDF, NOTAP Industry Technology Transfer Fellowship. By this programme, we engage the universities and the industries, in what we call the triple helix. We liaise with the universities and the industries to sponsor, the industries will sponsor a Ph.D candidate in a Nigerian university to conduct relevant researches.

“They will provide the topics that they want researches for and such students will research on that with the assistance of the industries, because they wear the shoes, so they know where it pinches them. But usually, there are Ph.D candidates already established. This year alone, we certified about 15 of them to enter into this programme and they have gone into the various universities.

“And we are still looking for people to update some of the projects; the research topics we already have. But we are not getting enough persons to do the researches. So, we are going to do further advertisement to see if other candidates will come up.


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FG Unveils Digital Postcode System for MDAs

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Federal government has launched a drive to standardise operations across all Ministries, Departments, and Agencies (MDAs) through the nationwide adoption of the new National Digital Alphanumeric Postcode System.

FG Unveils Digital Postcode System for MDAs

Dr Bosun Tijani, minister of Communications, Innovation and Digital Economy, launched the initiative at a high-level stakeholder workshop on Thursday in Abuja.

The conference, themed “Embedding the Nigerian Digital Postcode in Public Service Delivery,” brought together key stakeholders to discuss the adoption of the system across government institutions.

Represented by Nadungu Gagare, permanent secretary of the Ministry,  declared that the initiative was a critical pillar for the country’s economic and security framework.

“The Nigerian Digital Postcode represents far more than an improvement to postal services. It is a strategic national asset. Without accurate location intelligence, governments struggle to plan effectively, emergency responders lose valuable time, and financial institutions face verification challenges,” he said.

Tijani said the Alphanumeric digital postcode system was a pathway and a defining moment for Nigeria’s digital transformation under the Renewed Hope Agenda of President Bola Tinubu.

He said an accurate national addressing system would enable government agencies to plan better, improve emergency response, support credible census and elections, expand financial inclusion and ensure citizens were not excluded from essential services because of poor location data.

The Minister commended NIPOST for leading the initiative and urged MDAs and state governments to integrate the system into their operations, stressing that its success would depend on collaboration, interoperability, and nationwide adoption.

Omotola Odeyemi, postmaster general and chief executive officer, Nigerian Postal Service (NIPOST), explained that the digital postcode system creates a “common language of location” for the entire government.

She urged federal and subnational entities to integrate the infrastructure into their daily operations to maximise its value.

“Just as digital identity has helped to establish who a citizen is, this National Digital Postcode helps us to determine where services, opportunities, and interventions should be delivered. Its success will not be measured by the number of postcodes that we generate but by the lives that we improve,” the NIPOST boss explained.

Mrs Didi Esther Walson-Jack, head of the Civil Service of the Federation, represented by Dr Abdul Sule Garba, permanent Secretary of the Service Welfare Office, pledged full administrative backing for the rollout.

She noted that the civil service would be properly equipped to adapt to the data-driven system.

“The operationalisation of the Nigerian digital postcode is a strategic initiative that has the potential to significantly improve public administration, service delivery, and digital governance across the country,” Mrs Walson-Jack added.

The workshop featured live demonstrations and technical panel sessions focused on linking the new digital postcode system directly into national healthcare, social protection, education, and electoral planning.

 

 


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Kaspersky Warns of a Large-scale Campaign using Fake Free Software to Deploy a RAT via ScreenConnect

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A remote admin tool ScreenConnect is being distributed through fake websites designed to mimic the official pages of well-known software products.

In total, researchers identified more than 90 domains spanning 10 languages, including English, Arabic, Spanish, Chinese, German, Portuguese, and Russian, enabling the attackers to reach a wide range of victims worldwide. The campaign targets both individual users and organisations using Windows.

After detecting an incident through its Managed Detection and Response, Kaspersky uncovered a large-scale campaign in which attackers used fake websites to spread installer archives disguised as popular software, including OBS Studio, DNS Jumper, DS4Windows, Glary Utilities and Bandicam.

To drive traffic to these pages, the threat actor also used search engine optimisation techniques to place them high in search results.

Across more than 90 identified fraudulent software sites, the same tactic was observed: victims who downloaded what appeared to be legitimate software instead received a hidden ScreenConnect remote administration tool, which gave the attackers persistent access to compromised devices and allowed them to deploy AsyncRAT, an open-source trojan capable of giving them full control over infected systems.

Domain registrations linked to this campaign peaked in February 2026; in 2025, the same attacker had used fake websites to disguise malicious installers as games.

Infection occurs through malicious archives containing a legitimate, signed Microsoft file, install.exe, alongside the install.res.1033.dll library. The DLL is loaded onto the device via a DLL sideloading technique and deploys a ScreenConnect service that awaits further instructions from the attackers.

“The campaign targets both users downloading free utilities from the Internet and corporate networks, where remote access tools are often allowlisted and granted elevated privileges.

“Its danger lies in its potential to facilitate large-scale credential theft and unauthorised access to systems, with the stolen data typically later resold on dark web forums,” says Denis Kulik, lead SOC Analyst at Kaspersky.

 


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