E-Financial
Mobile Money & Banking Agents Decry Poor Providers’ Strategy, Agents Turnover

Stakeholders in the mobile money and banking agency network ecosystem have decried what they described as poor providers strategy and high rate of agents turnover which according to them are working against the objectives of financial inclusion.

They spoke to Nigeria CommunicationsWeek on viability of agency network in the financial inclusion initiative of the central bank of Nigeria (CBN).
Olowu Babs Azeez, chief executive officer, OBAT Global Investment, attributed the challenge of high rate of Agents’turnover to selfish interest of operators, banks and the super agents. “Also, lot of summersaults financial policies have caused serious havoc to the industry. We don’t have a stable policy to regulate the industry.
“More so, the support from both ends is very poor because there is a very wide communication gap between the banks, operators, super agents and the agents”.
He urged providers to introduce more financial services products to promote and enhance financial inclusion aside Cash-In/Cash-Out.
Fasasi Sarafadeen Atanda, managing director, Partner de Ecosystem – an agent network management company, said that testament of high rate of agents turnover is evident in his recent visit to the field where he saw that agents the providers have invested in training, marketing and onboarded in the last three years, of which greater percentage of them are no longer in business.
“That is a waste of resources. They now have new agents that they need to also train and brand again.I am sure in the next one year if you visit those locations you will find a new sets of agents. In this situation, we are turning over experience which is not going to lead into sustainability.
He also decried lack of general skill-set in the ecosystem. “What we have is providers training agents, if you are agents of Paga, Paga will train you; if you are agents of Opay, Opay will train you.
“If you look at the content of the training it is specific to their platform, it is about how to transact on their platform, dispute resolution on their platform, and it is really not about profitability and knowledge of the business.
“Viability of mobile money and banking agents business is determined by making agency banking or agent network a business and not as a service. They don’t train agents on how they will be productive or on cost analysis structure.
Atanda also identified platform quality as a major challenge in the agency business. According to him, “some mobile App platform and PoS Channel platform of providers are not tested and certified hence result in loss of agents’ money when transactions are routed through them. There should independent body to certify providers’ platform before it is rolled out for agents to use.
“Also, we have strategy issues, I have checked through providers’ strategy across the channels; the MMO, MNO and the Banks led, I discovered that they don’t engage the practitioners before they design their strategy and their strategies have always be the same.
“If you look at commission structure and onboarding processes, they are all the same, so the mistake of one is been repeated in the other. Strategy of agency banking is not cast in stone you have to look at what is obtainable in the market. These are some of the causes of the downfall of most of the providers”.
E-Financial
UBA Beefs Up Mobile App Security to Stop Fraudulent Debits, Withdrawals

United Bank for Africa (UBA) has said that it has strengthened the security of transactions on its mobile application to stop fraudulent debits, unauthorised transfers and withdrawals.

Oliver Alawuba, Group Managing Director and CEO of United Bank for Africa
UBA announced this in a memo forwarded to its customers via email recently.
“We are pleased to inform you that we have further strengthened the security of transactions on the Mobile App.
“Updated authentication options now apply based on the value of transfers,” the memo reads in part.
UBA said in the memo that it had introduced authentication options for transactions of varying amounts to detect and prevent fraud.
According to the bank, transactions of N200,000 or more will now require customers to provide their Personal Identification Number (PIN) and a token number.
For transactions above N200,000 and N250,000, customers will be required to provide their PIN and a One-Time Password (OTP).
They can make use of their PIN and Biometric or PIN and Token numbers to authenticate such transactions.
Customers will be required to provide a PIN and OTP, or a PIN and Token number, when carrying out transactions between N250,000 and N500,000
For transactions between N500,000 and N10 million, customers must enter their PIN and Token to authenticate the transaction.
For transactions above N10 million, customers must use their PIN, Token, and Biometric to complete the transaction.
“The app will guide you, no need to memorise these thresholds,” the bank assured customers in the memo.
E-Financial
CBN Plans New Payment Systems Vision

Central Bank of Nigeria (CBN), has said that it will be launching a new payment systems vision that will outline where the entire ecosystem is expected to be heading in the next three years.

Olayemi Cardoso, governor of the Central Bank of Nigeria
The vision was co-created with the financial technology players, the mobile money operators, payment service providers across the board.
This was announced by Muhammad Abdullahi, deputy governor, Economic Policy Directorate at the CBN, after the inaugural meeting of the Payment Service Providers Committee.
Olayemi Cardoso, governor of the Central Bank of Nigeria, inaugurated the first meeting of the Payment Service Providers Committee, to reinforce policy coordination, knowledge sharing, and also ensure collective problem-solving by the industry and by the central bank.
The committee is being chaired by Muhammad Abdullahi, CBN deputy Governor, Economic Policy, and co-chaired by Philip Ikeazor, deputy Governor, Financial System Stability Directorate.
Other members of the committee include stakeholders from all the key payment service providers that are licensed to operate in Nigeria as well as a number of regulators, the Nigerian Communications Commission (NCC), Nigeria Deposit Insurance Corporation (NDIC) and the Securities and Exchange Commission (SEC).
According to Abdullahi, the committee is expected to convene on a quarterly basis to interface with players in the industry, to ensure that they collectively solve some of the challenges that are facing the industry.
“The committee is to put Nigeria on the best footing forward in terms of payment system space. As we already know, Nigeria is a world leader in payment service provision.
“The kind of technology and fintechs deployed in Nigeria are far ahead of regional and continental peers. And what we want to ensure over the next five to 10 years is that we continue to maintain this leadership and be able to do much more for the Nigerian economy,” he said.
He stated that setting up the committee had become relevant with the remarkable growth trajectory seen in the digital payment landscape in Nigeria.
“In 2024 alone, the system processed over 11.2 billion electronic transactions, amounting to over N1.07 quadrillion. This is the first time that digital payments crossed the quadrillion naira threshold, representing significant growth.
“The momentum has continued. In 2025, we’ve seen significant growth, and of course, in the first few months of 2026 as well. This is an ecosystem that is significantly growing, that has significant implications for growth in Nigeria, for inclusive growth, for trade, and other significant positives for our country, he said.
The Deputy Governor, Financial System Stability Directorate, and co-chair of the committee, explained that the inaugural meeting, featured discussions such as preliminary issues around how participation is going to be, what the top-line issues are, and some of the committees that would be set up eventually.
He said, “What we intend to do is to be able to solve this in a much faster way. So in the past, companies would have to wait a significant amount of time to interface or lay their concerns to the central bank, and the central bank would have to do supervisory visits—on-site, off-site—to be able to carry out its responsibilities.
“But today, now, we have a platform that brings us all together, that has committees that are working towards specific mandates that can advance the payment systems space, you know, payment service provider space. So what we really have now is that a major bottleneck has been removed, which is the bottleneck of coordination, collaboration, and joint systems thinking”.
On her part, Foyinsolami Akinjayeju, chief executive officer of Enhancing Financial Inclusion and Advancement (EFInA), said that the inaugural meeting of the Payment Services Providers Committee was to ensure that innovation was not stifled.
She said, “The Payment Services Providers Committee will more importantly, allow for inclusive and sustainable growth through access, expansion, strengthening of trust to ensure that no segments of our economy is left behind”.
Also, Premier Oiwoh, managing director and chief executive, Nigeria Inter Bank Settlement System (NIBSS), lauded the initiative describing it as historic and a win for all Nigerians.
For Jay Alabraba, chairman, Association of Licensed Mobile Payment Operators, the initiative is a good one which will help sustain the nation’s growth through active participation of industry stakeholders.
E-Financial
Ghana Makes History as First African Country to Integrate Payment National Identity Card

Ghana becomes the first African country to integrate payment into its Citizens’ Identity Card, ditching US-based payment giants Visa and Mastercard in Africa.

The card is now widely accepted in over 190 countries for online, in-store, and ATM use.
It allows for secure purchases, international payments, and offers perks like insurance and emergency assistance.
Ghana Card holders can activate their card using the MyCitizens App or by dialling *402#
Recall that Ghana’s National Identification Authority (NIA), statutory body mandated to establish a national identification system, first announced in September 2025, that the card would allow users to make use of Automated Teller Machines (ATMs), make payments in stores and online, make international payments with over 200 countries, and access other services such as insurance and emergency assistance.
The NIA’s aim for developing this feature is to bolster financial inclusion within the country.
In Ghana, the credit card penetration rate was forecast at 0.6% in 2024 and was forecast to continuously decrease between 2024 and 2029.
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