Telecom
MTN Explains Poor Quality of Service in Telecommunications

MTN has disclosed that its regulator, NCC has imposed a fine on the company for ‘failing to meet the minimum quality of service for the period under review in the period March – April 2012.’ The fine is payable on or before 25th May 2012.
All the other GSM operators also received similar fines for the same reason.
In a swift reaction to the NCC directive, Akinwale Goodluck, MTN’s Corporate Services Executive stated that the company remained committed to ensuring the best quality of service for its teeming customers.
He said, ‘MTN continues to employ the greatest effort to overcome the infrastructural and environmental challenges that impede the delivery of consistently good quality of service”.
He reiterated the challenges that exist in Nigeria including those related to unavailability of regular power supply, the insecurity of property, vandalization, and the menace of multiple taxation and over-regulation.
Speaking of power, he revealed that the company generates up to 80% of its power requirements, stating that MTN’s network is one of the largest in the world running almost entirely on self generated power. He further revealed that the company expends billions of Naira annually on diesel alone.
Goodluck also lamented the indiscriminate vandalisation of telecommunication infrastructure around the country. He estimated that MTN suffers more than seventy cuts to its fibre on a monthly basis. Indeed, in April this year, MTN had cause to publish full page announcements in the newspapers, alerting the public to the growing incidence of criminal damage to MTN’s infrastructure in various parts of the country and the impact on quality of service in the country, particularly the South East, as well as Port Harcourt, and Onitsha, Lagos, Kano and Abuja.
He commented that the heightened insecurity in several parts of the country has limited MTN’s ability to carry out routine maintenance and emergency repairs.
Goodluck also recalled several incidents of multiple taxation and over regulation, citing as examples the difficulties encountered by MTN in Abia State last year and last week’s face off between NESREA and NCC over jurisdiction to intervene in specific regulatory issues, leading to the closure of a number of MTN sites in Abuja. In each case, as with numerous such incidents all over the country, MTN’s ability to service its customers has been severely impaired.
In a passionate appeal for understanding, Goodluck solicited the co-operation and support of the NCC to assist the industry to overcome the various challenges that he listed. Goodluck added that” no business thrives when its customers complain. It is not in our interest for them to do so. It is our desire that our customers are happy with us or else we do not have a business”.
Whilst reinstating MTN’s commitment to improve its services and apologizing to its customers, he noted that the company would invest more than N158 Billion in 2012 alone in its network infrastructure.
‘No company has invested more than MTN in network infrastructure since 2001. We have not been shy to invest heavily in our business and we will continue to do so.’
Telecom
FG Expands 3MTT Programme Across the Country

Dr Bosun Tijani, Nigeria’s minister of communications, innovation, and digital economy, has revealed that the federal government’s 3 Million Technical Talent (3MTT) programme has trained over 135,000 citizens as it moves from pilot to national level.

Tijani announced this in an update on the program’s success, stating that the beneficiaries were trained in three batches.
He also stated that the initiative’s community-based learning tools had provided over 300,000 extra learners with access to digital skills training across the country.
According to the minister, the program has also enabled the creation of about 15,000 job, entrepreneurship, and career development in Nigeria’s developing digital economy.
He further revealed that more than 1.8 million Nigerians are currently in the 3MTT pipeline, as the government works toward its target of equipping three million citizens with in-demand digital skills aligned with local and global labour market needs.
As the programme enters its scale-up phase, Tijani said the government’s focus will shift toward deepening impact rather than just expanding numbers.
Key priorities, he explained, include strengthening the 3MTT alumni community, widening access to economic opportunities and ensuring that skills acquired through the programme translate into measurable outcomes such as jobs, business creation and innovation.
To support this phase, the federal government has introduced the #3MTTImpactChallenge, an initiative aimed at assessing the programme’s real-world impact
Through the challenge, fellows and partners are invited to share personal stories on how 3MTT has shaped their professional journeys as part of a National Impact Reflection exercise.
Participants are expected to share their experiences across social media platforms, with selected winners set to receive prizes including laptops, e-tablets, data bundles and other incentives.
Telecom
MTN Foundation Trains 2,000+ Young Nigerians in ICT for SME Growth

MTN Foundation has kicked off the seventh phase of its ICT business skills training programme, targeting more than 2,000 entrepreneurs, mostly from Nigeria’s small and medium-scale enterprises (SMEs), in support of the Federal Government’s National Digital Economy and SME Development agenda.

MTN Foundation
The virtual training’s first week ran from Monday, January 5, to Friday, January 9, 2026. It equips small business owners and aspiring entrepreneurs with simple digital tools to shift from paper-based operations to efficient, productivity-boosting systems.
Business analyst Babajide Jolaolu-Kehinde, moderated by Temiloluwa Oyekanmi, programme and partnerships lead, introduced the SWOT framework—Strengths, Weaknesses, Opportunities, and Threats—to guide participants in assessing and improving their businesses.
Jolaolu-Kehinde stressed digital record-keeping, online payments, and customer data tracking for measurable growth, aligning with government efforts to formalise SMEs. “Hope is good, but action and systems make growth happen,” he said.
Trainers showcased real-world examples: traders using handwritten ledgers expanded reach via WhatsApp Business, online marketplaces, and spreadsheets; others grew by accepting mobile transfers over cash and digital orders to tap distant markets.
Manual operations limit sales visibility and customer insights, experts noted, while digital tools deliver real-time data, cut errors, and unlock broader markets.
Participants must adopt at least one digital tool post-onboarding, with organisers promising follow-up workshops and mentorship. The four-week programme aims to bolster SME growth and Nigeria’s economic goals.
Telecom
Spacecoin Secures Licenses to Roll Out Satellite Connectivity in Nigeria, Kenya

Spacecoin, US-based, has announced the signing of recent agreements with local authorities and operators to launch satellite connectivity pilot projects in Africa.

The initiatives, focused on Kenya and Nigeria, aim to serve areas where terrestrial networks remain limited or unavailable.
n Kenya, Spacecoin has obtained a transmission license from the Communications Authority, allowing it to test satellite-based solutions for connectivity and Internet of Things (IoT) monitoring, particularly in rural and peri-urban areas with limited internet access.
According to the Kenyan regulator, internet penetration remains below 50% of the population, despite mobile penetration exceeding 130%.
In parallel, the company is continuing operations in Nigeria under an existing license issued by the Nigerian Communications Commission (NCC).
This authorization supports initiatives aimed at delivering affordable broadband connectivity to isolated and underserved communities.
Spacecoin’s approach is based on a decentralized satellite network using nanosatellites in low Earth orbit (LEO).
Combined with blockchain-based protocols, this architecture is intended to offer more flexible and cost-effective connectivity services than traditional networks, while also enabling the integration of IoT solutions for a range of uses, from smart agriculture to infrastructure monitoring.
These projects are part of a broader strategy to help narrow Africa’s digital divide, where a significant share of the population still lacks access to reliable internet services.
Satellite technology is increasingly viewed as a complement to terrestrial infrastructure, particularly in hard-to-reach areas where deployment costs and geographic constraints remain high.
Beyond Africa, Spacecoin is also running pilot projects in Asia, working with local partners to test the viability of its model across different regulatory and geographic environments.
According to the company’s management, growing interest from regulators reflects a shift toward solutions capable of reaching populations that have long been excluded from internet access.
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