Connect with us

Telecom

NCC Asks GSM Customers to Use 622 Toll-Free-Line for Complaints

Published

on

Kindly share this post

Nigerian Communication Commissions (NCC) has urged customers of telecommunication operators to lodge their complaints of unsatisfactory services through its 622 Toll-Free-Line.

 

Prof. Umar Danbatta, executive vice chairman of the commission, said this at the 95th Edition of Consumers Outreach Programme in Dutse last week.

 

Danbatta, who was represented by Felicia Onwuegbuchulam, director, Consumers Affairs Bureau of the commission, said that the commission was disturbed with the various complaints from customers.

 

The complaints include unsolicited text messages and calls, failure/refusal to roll over unused data services at the expiration of data bundled by service providers.

 

Others are automatic renewal of data services upon expiration and activation, subscription to data and Value Added Services without the consent of subscribers.

 

He said: “It is in response to these complaints that the commission as a proactive institution has taken appropriate steps to address the issues raised.’’

 

The NCC boss, said that the commission had issued directive to service providers to desist from forceful subscription of data services and VAS unless they got the consent of the customers.

 

He said: “It is on this note that we develop 622 Toll-Free-Line for customers to lodges any unresolved complaints to us between them and their providers.’’

 

He said that failure to comply with the directive by any telecom provider would attract penalties by the commission.

 

He said: “This is because we believe that a consumer is a king and as such he needs some basic rights and privileges like the right to be heard, right to be educated, right to choose, right to redress as well as right to safety.”

 

Danbatta said that the Consumers Outreach Forum was an initiative of NCC to bring together telecom consumers in urban areas with network operators and regulators to discuss and offer solutions to consumer’s related issues.

 

He said: “This is to ensure consumers have value for their money through effective service delivery.’’

 

Governor Muhammad Badaru of Jigawa, who was represented by his Alhaji Ibrahim Hadejia, deputy, decried of the fluctuating nature of services by network providers.

 

Hadejia said that people had to climb mountains or go near network masts before they could make calls or send messages.

 

He urged the telecom providers to provide free network sites or provide some services at subsidised rates for e-learning as obtained in advanced society.

 

While commending the NCC for the tripartite meeting between consumers, telecomm operators and regulator, he urged telecom operators to build good networks for optimum advantage and utilisation for political, economic and social benefit of the customers.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

Nigeria Mulls Trust Fund to Preserve Telecom Infrastructure

Published

on

Kindly share this post

Nigeria’s telecom providers intend to establish the Telecom Infrastructure Protection Trust Fund to pay for equipment protection as the industry faces an alarming increase in infrastructure sabotage.

Nigeria Mulls Trust Fund to Preserve Telecom Infrastructure

The sector attended a meeting co-hosted by the Nigeria Information Technology Reporters Association (NITRA) and the Association of Licensed Telecommunications Operators of Nigeria (ALTON), where they discussed ways for safeguarding critical ICT assets in the country.

During the conference the Nigerian Communications Commission (NCC) warned that major mobile operators now suffer more than 1,100 fibre-optic cuts every week.

Speaking at the conference in Lagos, Dr. Aminu Maida, executive vice chairman, NCC, represented by Edoyemi Ogoh, director of technical standards and network integrity, said the damage is crippling service reliability and undermining national security.

To curb the damage, the NCC is enforcing stricter infrastructure standards for fibre deployment and tower construction, launching nationwide awareness campaigns, and working closely with the Office of the National Security Adviser to align with broader security frameworks.

“When vandalism occurs, it’s not just operators that lose, ordinary Nigerians feel the impact when banking, healthcare, and emergency systems fail,” Maida stressed.

Gbenga Adebayo, chairman, ALTON, reiterated the worries, criticising operators for failing to implement basic security measures such as perimeter fencing or CCTV.

He denounced the booming black market for stolen telecom components, which is frequently supported by insider cooperation.

“We need tougher prosecutions so those caught face the full weight of the law,” he urged.

In the case of NITRA, Chike Onwuegbuchi, chairman, proposed establishing a Telecom Infrastructure Protection Trust Fund to pay for preventative measures.

He also stated that educating communities about the costs of vandalism is critical to maintaining connectivity and protecting critical services.

 

 


Kindly share this post
Continue Reading

Telecom

MTN’s mPulse Spelling Bee Returns with Regional Competitions and ₦40M in Prizes

Published

on

Kindly share this post

MTN Nigeria has announced the commencement of the seventh edition of its mPulse Spelling Bee, a national competition that has grown into one of the most impactful youth literacy initiatives in the country. With a new structure that emphasises nationwide inclusion and physical regional competitions, this year’s edition will engage thousands of students and amplify the brilliance of young Nigerians across all six geopolitical zones.

Kicking off with a practice stage on July 28, 2025, the competition is open to Nigerian students aged 9 to 15 in primary and secondary schools. For the first time, regional competitions will be held physically in three cities: Ibadan for participants in the South-West, Enugu for participants in the South-East and South-South, and Abuja for participants in the North-Central, North-East, and North-West. This new structure reflects MTN’s commitment to giving every child, regardless of region, the opportunity to learn, compete, and shine.

The Spelling Bee competition unfolds in five progressive stages: Practice Stage, Round1 (Entry Phase), Round 2 (Regional Qualification), Round 3 (Physical Regional Competitions), and the Grand Finale. From the first round, the top 3,000students (500 per zone) will qualify for regional rounds, and the best 20spellers from across Nigeria will proceed to the Grand Finale in Lagos. Seven top finalists, each from the regional competitions in Ibadan and Enugu, and six top finalists from the competition in Abuja, will make up the Top 20 finalists for the Grand Finale in Lagos.

The total prize pool for this year’s edition is over ₦40 million, with rewards spread across students, schools, and teachers. The overall winner will be crowned MTN CEO for a Day, receive a ₦5million educational grant, and be named mPulse Face of the Year. The winner will also receive a brand-new laptop and smartphone. Their teacher will receive₦500,000, while the winner’s school will be awarded 10 laptops, 10 MTN 5G routers, and a ₦10 million flagship project.

“The MTN mPulse Spelling Bee isn’t just a competition; it’s a platform for young Nigerians to access recognition, leadership opportunities, and academic support. We are proud to be empowering the next generation of innovators and leaders,” said Onyinye Ikenna-Emeka, Chief Marketing Officer of MTN Nigeria.

Last year’s winner, Ikenna Ikechukwu, described his journey to the top as one that required determination and sacrifice. “Preparing for the competition meant sleepless nights. There were so many words to learn, and while it’s impossible to know them all,I aimed to master at least 60 to 70%. This platform doesn’t just reward winners; it gives you the confidence to aim higher and believe in your abilities. A special thanks to MTN for this amazing initiative that helps students learn, play, and shine,” he shared.

Now in its seventh year, the mPulse Spelling Bee continues to serve as a bridge between education and opportunity, empowering young minds to grow beyond the classroom. With thousands of students set to participate, this edition hopes to spark conversations, spotlight regional talent, and showcase the power of words in shaping Nigeria’s future.

Hosted on the mPulse website (https://mpulse.mtn.ng), the mPulse Spelling Bee is designed to promote literacy, strengthen comprehension and build confidence through digital learning and healthy competition.


Kindly share this post
Continue Reading

Telecom

MTN Nigeria Launches Cloud Accelerator to Power Africa’s Startup Future

Published

on

Lynda Saint-Nwafor, Chief Enterprise Business Officer, MTN Nigeria
Kindly share this post

MTN Nigeria has announced the launch of the MTN Cloud Accelerator, a 12-week programme designed to propel African growth-stage startups into their next phase of expansion by providing access to funding, mentorship, and MTN’s robust cloud infrastructure.

Lynda Saint-Nwafor, Chief Enterprise Business Officer, MTN Nigeria

Applications opened on July 7, 2025, and will close on August 15, 2025, with the first cohort of selected startups set to be announced on September 1, 2025. The programme will run from September 6 to December 6, 2025, offering founders a powerful platform to scale their businesses faster, smarter, and more sustainably.

“This initiative reflects MTN’s belief in Africa’s innovators and their ability to transform communities and economies,” said Lynda Saint-Nwafor, Chief Enterprise Business Officer, MTN Nigeria. “Through the MTN Cloud Accelerator, we are giving founders the tools, networks and resources they need to compete not just locally but globally.”

Targeting startups with MVPs or live products, the MTN Cloud Accelerator is designed for innovators operating in high-impact sectors, including fintech, health tech, agritech, edtech, AI and data infrastructure, cybersecurity, and retail/e-commerce.

Participants will gain access to funding opportunities, mentorship from industry experts, API integrations into MTN’s ecosystem, and go-to-market and sales support to accelerate customer acquisition and scale faster.

The MTN Cloud Accelerator builds on MTN’s ongoing investment in Africa’s technology infrastructure. This forms part of MTN’s commitment to accelerating Africa’s digital economy and positioning the continent’s startups for global competitiveness.

Applications are now open, and startups meeting the criteria are encouraged to apply by visiting www.mtnaccelerate.com before the deadline on August 15, 2025.


Kindly share this post
Continue Reading

Trending