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NCC, CBN Collaborate to Checkmate Mobile Banking Fraud

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The Nigerian Communications Commission, (NCC) yesterday said it was partnering with the Central Bank of Nigeria (CBN) to sensitize customers on mobile money banking fraudsters.

Prof. Umar Danbatta, the Executive Vice Chairman of NCC made this known at the Consumer Conversation Forum held in Minna.

The forum was the fifth Consumer Conversation Forum organized by the commission within the North Central geopolitical zone.

Danbatta, who was represented by Ms Helen Obi, Zonal Operations of NCC, said it was important for the bank to talk to other banks to sensitize their customers on the issue.

According to the NCC boss, the sensitization is not to allow customers fall prey to fraudulent banking activities, especially as it regards to the disclosure of their Bank Verification Number (BVN).

“We entered a Memorandum of Understanding with the CBN to try and sort out the challenge customers are having with mobile money banking, especially with BVN.

“The reason for the MOU is to enlighten them to ignore deceitful or fraudulent message if sent to their mobile phones,’’ he said.

Danbatta said that the Consumer Conversation Forum was aimed at protecting, educating and empowering telecom consumers to know their rights as they played a strategic role in ensuring sustainable growth and development in the telecom sector.

He said that the commission was not leaving any stone unturned in ensuring that consumers got satisfaction from the services rendered by their telecom operators.

He debunked insinuations that the telecom masts transmit hazardous radiation as widely believed, saying `it is wrong’’.

“The antenna is positioned far away from human reach, therefore doesn’t pose any risk to human life.

“The commission has put in place guidelines that regulate the installation of telecom masts as well as consideration of environmental factors.

“Empowering the consumer is one of the commission’s driving forces for the year having declared it as the Year of the Telecom Consumer,” he said

He urged consumers to take advantage of sending “STOP” to the 2442 code to stop all unsolicited text messages, or “HELP” to the same code to be availed with options of interest.

He called on consumers to make their complaints to the commission via its toll-free line -622 if they were not satisfied with services from their telecom operators.

One of the participants, Mr Abdulahi Musa, the Desk Officer, Abdulsalami Youth Centre, Minna said that the forum was an opportunity for consumers to discuss the problems they encountered in their networks.

Musa said that the forum was a welcome development, adding that NCC should ensure that it was taken to every zone in the country.

Another participant, Mr Ahmed Bello said that NCC should ensure that all problems discussed in the forum were given adequate attention.


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E-Financial

CBN Launches New Website Today

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Central Bank of Nigeria (CBN) will today launch its newly redesigned website, www.cbn.gov.ng.

CBN Launches New Website Today

Mrs Hakama Sidi Ali, acting director, Corporate Communications, CBN, , made this known in a statement on Sunday in Lagos.

“We are pleased to announce the launch of our newly redesigned website (www.cbn.gov.ng), which will be operational on Monday, December 2, 2024.

“The redesigned website introduces a variety of new content, which encompasses a broader spectrum of information regarding the bank’s mandate.

“Additionally, the website is responsive to mobile devices, facilitating navigation across various web browsers and devices.

“The bank is grateful for the feedback provided by the public, which served as a valuable guide for our redesign endeavours,” she said.

Sidi Ali said the CBN was committed to developing and enhancing the website to facilitate communication.

“Please follow our different social media channels linked on the website’s home page for more updates,” she said.

 

 

 


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CBN to Penalize Banks for Failing to Address ATM Cash Shortages

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Central Bank of Nigeria (CBN) has warned that it will impose severe penalties on banks failing to address the ongoing cash scarcity at automated teller machines (ATMs).

Olayemi Cardoso, the CBN governor, issued the warning during the annual Bankers’ Dinner hosted by the Chartered Institute of Bankers of Nigeria (CIBN) on Friday.

The cash crunch has drawn public attention, with some Nigerians taking to X on November 13 to express frustrations over empty ATMs and reliance on point-of-sale (POS) operators. Two days later, the CBN directed banks to prioritise ATM cash disbursements and cautioned that penalties would be imposed on those enabling currency hawking.

“We also recognise the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians,” Cardoso said. “To address this, we are conducting spot checks across deposit money banks, and we will impose penalties on underperforming institutions.”

The CBN governor announced measures to empower customers, starting December 1, 2024. “Customers are encouraged to report any difficulties with withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.

Guidelines will be distributed widely to raise public awareness. We will also urge full regulatory compliance by all stakeholders, including mobile money operators and POS agents, to promote digital transaction channels and improve service delivery.”

Cardoso reiterated that financial institutions engaging in malpractices or sabotage would face severe consequences.

“The CBN will continue to maintain a robust cash offering to meet the country’s needs, particularly during high-demand periods such as the festive season and year-end.”

On foreign exchange (FX) matters, Cardoso highlighted Nigeria’s missed opportunity for N6.2 trillion in potential revenue due to a less flexible FX regime.

“These funds could have significantly contributed to critical investments in education, healthcare, and infrastructure development,” he said.

The governor added that the apex bank is committed to rebuilding Nigeria’s economic resilience through targeted reforms. These include prioritising domestic refining capacity, promoting non-oil exports, and advancing technological innovations in the financial sector.


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CBN Governor Urges Nigerians to Stay and Rebuild Amid Economic Reforms

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Mr. Olayemi Cardoso,  Governor of the Central Bank of Nigeria (CBN) has urged Nigerians to reconsider leaving the country, popularly referred to as “Japa.”

He assured that the CBN is working toward creating an economy where everyone and every business can thrive.

Cardoso made this appeal in his keynote address at the 59th annual Bankers Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.

“It is not a good idea to Japa at this stage,” he said, providing two key reasons for his stance. “One, those who may decide they are going to do that, they will sell and get rid of their assets. You’ll be doing it for cheap. Predators, who are outside looking for bargains, will come and take it and pocket it, put it in their pocket and wait for the turnaround and sell it away.”

Cardoso emphasized the importance of collective effort in rebuilding Nigeria. “Number two, you want to be part of the solution. You want to be part of the solution, and this is time that we need all hands on them. There are opportunities in the market today, which I must say, from my experience over the past year and also for the past six months, a lot of interest from the outside in what is going on in Nigeria.”

He pointed out that international investors see potential in the Nigerian market and urged citizens to take advantage of these opportunities. “In taking positions in certain assets, they see the opportunity, and we, who are here, should be part of the solution for the better things which will come.”

Acknowledging the hardship brought on by current economic reforms, Cardoso stressed that these measures are designed to address today’s challenges while securing a brighter future. “We are building an economy where every individual, every business, and every community can thrive,” he said.

He further highlighted the importance of collaboration in achieving this vision. “This vision will not be achieved by one institution alone. It requires all of us — banks, regulators, businesses, and citizens — to work together with steadfast resolve.”


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