Telecom
NCC Expands Channels of Engagement with the Opening of Consumer TELCARE Centre @ Abuja Airport
Terminal C of the Nnamdi Azikwe International Airport, Abuja is the first beneficiary of a public concourse for Telecom Consumer Assistance, Resolution and Enquires (TELCARE) Centre launched by the Nigerian Communications Commission (NCC) to mark the 2023 International Consumers Rights Day celebrated by the Commission in Abuja last week Wednesday.
Prof. Adeolu Akande, Chairman, Board of Commissioners of NCC, who unveiled the initiative, said the launch of the TELCARE, is the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the country.
He said it is one of NCC’s strategies for expanding the channels of engagement with telecom consumers.
Akande said the project is a deliberate effort by the Commission to amplify its commitment to promoting the interest of consumers using various engagement strategies and initiatives to protect, inform, and educate telecom consumers.
While expressing gratitude to the Management of the Federal Airport Authority Nigeria (FAAN) for its support in ensuring the successful establishment of a TELCARE Desk at the airport, Akande reiterated that the platform would serve as an additional channel for consumers to make enquiries on consumer issues, allowing the Commission to provide advocacy on consumer concerns as well as create awareness regarding Commission’s activities.
The Commission, under the leadership of its Executive Vice Chairman, Prof. Umar Danbatta, has continued to re-engineer its strategies and structures to make them more effective to engage critical stakeholders to address unfair practices including but not limited to matters relating to tariffs.
In his goodwill message, the Regional General Manager, FAAN, Kabir Mohammed, said that the Management of FAAN was delighted to partner with the NCC on the initiative, as the passengers and airport users will have the opportunity to resolve issues bothering them while in transit.
Mohammed also noted that the first-hand interface with consumers would not only expedite the feedback mechanism in addressing telecom consumer issues but also curb unfair practices within the system and further bridge any communication gap between the consumers and its regulators.
NCC’s Head, Consumer Affairs Bureau, Ayanbanji Ojo, speaking through the Head, Consumer Protection and Advocacy at NCC, Clem Omife, expressed optimism about the expected success of the initiative.
Ojo noted that many consumers transiting at the airport are already taking advantage of the Desk even before the launch of the TELCARE Desk, to make enquiries or lodge complaints.
“This is a pilot project, and the Commission will ensure that the TELCARE Desk is established in more strategic locations around the nation. We believe that through adequate education, information sharing, and the provision of layers of channels for complaints and redress, we can safeguard the interest of telecom consumers and innovatively promote the prospect of more excellent consumer experience,” Ojo said.
Telecom
Seamfix, Digital ID Solutions Provider Secures $4.5m Funding
Seamfix, a global digital identity solutions provider, has secured $4.5 million from Alitheia IDF, a gender lens investing fund, in a private equity funding round.
The firm plans to use the new capital injection to scale its technology infrastructure that underpins its solutions, improve data flow crucial for continental trade and integration, and kickstart the expansion of its digital ID and credential services into five new African countries.
“We are thrilled to announce this new funding, which marks a significant milestone in our journey of shaping the future of digital ID verification in Africa and connecting Africa to the rest of the world.” Chimezie Emewulu, group CEO, and co-founder of Seamfix, said.
”Digital identity is a right – not a privilege – and this belief underpins our innovation and commitment to enabling individuals and businesses in Africa to access all the benefits that come with having verifiable identities. This investment not only validates our vision but also empowers us to expand our reach and innovate further.”
Starting in Nigeria, Seamfix provides identity creation, verification and transaction accreditation solutions for large organisations and government agencies across multiple African countries.
The new funding represents Seamfix’s first institutional investment, and it will enable the company to expand its services to Ghana, Kenya, South Africa, Ethiopia, and Uganda.
Digital ID and verification systems are crucial to unlocking significant economic value across Africa’s growing and increasingly digital societies.
From financial participation and efficiency in government services to public health and job creation, digital ID and verification systems are a fundamental driver of economic growth on the continent. A recent report suggested that African countries that implement effective digital ID systems can boost their GDP by up to 13 percent.
Since the company was founded by Chimezie Emewulu and Chibuzor Onwurah, Seamfix has been at the cutting edge of delivering end-to-end digital ID and credentials solutions for connecting businesses and individuals to the disparate identity databases in Africa and across the world.
The company has delivered a wide range of solutions for organizations such as Veremark, Nigeria’s National Identity Management Commission [NIMC], telcos (MTN, Glo, Airtel and 9 Mobile), financial institutions (United Bank for Africa, Interswitch and Union Bank) and more, enabling them and their customers globally to seamlessly create, verify and access trusted digital identities and services.
Seamfix’s key achievements include the successful development of a digital solution enabling widespread access to National Identification Numbers (NINs) for more than 100 million Nigerians.
Seamfix also supported Nigerian telecommunications services providers, to register and verify a database of over 200 million Subscriber Identification Modules (SIMs) to comply with Nigerian Communications Commission regulations.
Seamfix currently works with major telcos across Africa (Nigeria, Côte D’Ivoire, Liberia, Sudan, Guinea-Bissau and more) on their SIM registration, verification and linkage to national identities. Thousands of fintechs and SMEs rely on Seamfix’s verification APIs for KYC checks during customer onboarding and employee background checks.
Seamfix’s digital credential platform has also transformed the credential issuance and certification process for multiple universities across Africa, powering them to issue instantly verifiable credentials and transforming the process of certifying credentials such as student transcripts and other official documents from over 6 months to a matter of days.
This transformation has also been responsible for more than 2,000 per cent growth in internally generated revenue at these universities.
Telecom
MainOne Restates Commitment to Powering West Africa’s Digital Ecosystem, Repairs its Submarine Cable
MainOne, an Equinix Company, has concluded the repair of its submarine cable following an outage which occurred on Thursday, March 14, 2024.
Working closely with regional partners, maintenance providers, vessel owners, and permitting authorities, MainOne completed the necessary repairs to its submarine cable system, thanks to the diligent efforts of all stakeholders and has resumed regular operations with the utmost integrity of its submarine cable.
During this period, MainOne provided restoration capacity and rerouted traffic on its network to minimize the impact on its customers.
Funke Opeke, the Managing Director of MainOne, expressed gratitude to all stakeholders for their support through the incidence, “We are immensely grateful for the support and collaboration of our partners, the patience of our valued customers, and the unwavering commitment of our team during this outage”.
MainOne’s resilience in the face of the recent outage demonstrates the company’s commitment to its customers and the region’s digital transformation.
Telecom
FG to Prioritise Satellite Technology for National Development– Keyamo
Federal government has said that it will fully utilise potentials of the satellite technology by harnessing its benefits to advance national development.
Mr Festus Keyamo, minister of Aviation and Aerospace Technology, stated this at the inauguration of the 28th Meeting of the AFI Satellite Network Management Committee (SNMC), recently in Abuja.
According to Keyamo, satellite technology offers myriad of solutions to address complex needs of the nation’s aviation sector from enhancing air traffic management systems to improving weather forecasting capabilities.
“By leveraging these capabilities; we can enhance safety, increase efficiency, and unlock new avenues for growth and prosperity. I stand before you with a deep appreciation for the transformative power of satellite technology.
“In a world that is increasingly interconnected, satellite networks serve as the backbone of modern aviation, enabling safer, more efficient and more sustainable air travel.
“The Federal Government of Nigeria has set for itself priority areas for the transformation of the nation. These priority areas are focused on improved livelihood, economic outcomes, harnessing human resources and fairer and safer playing field,” Keyamo said.
He said that aviation has been identified as an enabler of growth, considering its role as a catalyst for economic growth and security of the nation as regards its benefits.
The ministry, he said, launched an ambitious agenda to develop the aviation and aerospace sector in the country.
According to him, the ministry aims to create a safe, efficient, and sustainable aviation system that supports economic growth, job creation and national security.
“Our strategy includes – modernising our airports and air navigation infrastructure; developing a robust aviation safety and security framework, encouraging private sector investment in the sector, building a skilled workforce and promoting research and development.
“In order to achieve our goal, we have recognised the pivotal role satellite technology is to play. The ongoing AIS Automation project, that is to provide AMHS to our ATM system, relies on the VSAT network.
“Nigeria is also upgrading its multiplexers to NETPERFORMER in accordance with Conclusion 27/04 of the 27th SNMC meeting held in Accra in 2019″.
The minister said the effort was part of various projects aimed at improving safety and efficiency of aviation in the country that were highly dependent on satellite technologies.
According to him, the committee’s role is vital in promoting the development and use of satellite technology in the aviation sector to ensure safe and efficient management of satellite networks in the region.
“I urge you all to continue working together to harness the full potential of AFISNET. Let us collaborate by coming up with network concepts and topologies that will assist in achieving relevant ATM operational requirements;
“Also ensuring the continuous operation of AFISNET to meet the AFI and global CNS/ATM plans; addressing the challenges of spectrum management and interference; promoting international cooperation and knowledge sharing.
“Also by deciding on the type and level of service to be provided by the network,” he said.
Keyamo said commitment to harnessing the power of satellite networks was for convenience and a strategic imperative that underpinned collective aspirations for economic growth, social development, and global competitiveness.
He urged members of the committee to forge a cohesive and resilient satellite network ecosystem that would empower the aviation industry to soar to new heights.
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