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NCC Tackles Sharp Practices through Consumer Outreach

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Nigerian Communications Commission (NCC)‎ has said that it would continue to ensure that consumers of communications enjoyed the services expected to be provided by the Service Providers.

 

Speaking at the 97th Edition of Consumer Outreach Programme (COP), Prof. Umar Garba Danbatta, executive vice chairman, Nigerian Communications Commission (NCC)‎, represented by Alhaji Ismail ‎Adedigba, deputy director of Consumer Affairs Bureau at NCC, stated that the customer is king.

 

“At NCC, we believe customer is king and as such, we must accord consumers their basic rights which include the right to be heard, right to be educated, right to choose, right to redress as well as right to safety,” he stated.

 

He disabused consumers’ fears against mast erection near residential areas.

 

“NCC has full-fledged monitoring and complain department that ensure that service providers do not mount masts and towers where not suitable. However, WHO says radiation from telecom masts does not have any health effect. Masts and towers do not have any negative health implication,” Danbatta further stressed.

 

Also speaking, Mrs Felicia Onwuegbuchulam, director of Consumer Affairs Bureau at NCC, stated that the outreach “educates telecommunications consumers and other stakeholders on contemporary issues generating interest in the industry” as well as “serves as a feedback mechanism for the Commission towards regulatory interventions.”

 

With a theme: “Using Information and Education as Tools for Consumer Empowerment and Education,” Onwuegbuchulam stated that the outreach fortifies consumers ‎with necessary tools to be protected from market exploitation; and to make rational and informed decision when making choices of services.

 

The programme was attended by Service providers including Globacom, 9mobile, MTN and Airtel.

 

Highlights of the Outreach programme included questions and answers.

 

 

 


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ATCON Commends FG for $2Bn “Project Bridge”, Pledges Support

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Association of Telecommunication Companies of Nigeria (ATCON) on Monday commended the Federal Ministry of Communication, Innovation, and Digital Economy (FMCIDE) for spearheading a new initiative known as ‘Project Bridge’.

ATCON Commends FG for $2Bn "Project Bridge", Pledges Support

Tony Emoekpere, president, ATCON, stated in an interview with NAN in Lagos that the initiative aimed to create a robust and resilient telecommunications backbone across Nigeria.

Emoekpere stated that the project was an ambitious public-private partnership designed to connect all 36 states and Abuja, as well as LGAs, via fiber optic cables.

According to him, the initiative is not meant to replace existing infrastructure but to complement it, creating a more resilient network.

“Right now, most of the networks that we have are linear in nature. ’Just imagine, if there’s only one road from Lagos to Ibadan; if anything happens to that road, you would not get to Ibadan.

‘’This project will create alternative routes,” he said.

The ATCON boss stated that the project was modeled after the successful PPP framework in the energy sector, with the government contributing a certain percentage to the Special Purpose Vehicle and the private sector providing the remaining funding.

He stated that the project’s goal was to establish alternative, redundant connections, thereby ensuring that services remained uninterrupted even if one part of the network was compromised.

The president expressed the full support of telcos, noting that the project would enable members to deliver services more effectively in locations where infrastructure was currently a significant challenge.

“With this project, we will have multiple options,” he said.

Project BRIDGE involves building a nationwide fiber optic network to expand digital infrastructure and connectivity, rather than a physical bridge, as part of Nigeria’s National Broadband Plan.

The project is a public-private partnership ($2 billion cost) using an SPV to deploy 90,000km of fiber-optic cable to enhance education, healthcare, and the digital economy.

 

 

 


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MTN Restores Services After Planned Network Maintenance in Parts of Adamawa, Borno, and Kano

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MTN Nigeria has successfully completed a scheduled network maintenance operation that affected 101 sites across 15 Local Government Areas (LGAs) in Adamawa, Borno, and Kano States.

The restoration marks a significant step in the company’s ongoing efforts to enhance service reliability in the Northeast region, amidst multiple fibre cuts and vandalism.

The maintenance, which took place on Sunday, August 24, involved the cutover of traffic to a newly installed fiber span along the AFCOT–Bawo Village route in Adamawa State.

This upgrade was necessary to replace a previously damaged section of the network infrastructure. All service maintenance was done within timeframe and restorations before 1 PM on Sunday August 24th.

We can confirm that all impacted sites have been fully restored, and services are now operating normally. We appreciate our subscribers’ patience and sincerely apologize for any inconvenience caused during the downtime.

The affected services included 2G, 3G, 4G, and enterprise connectivity, with temporary disruptions experienced in LGAs such as Girei, Song, Mubi North, Hong, and Michika in Adamawa; Askira/Uba and Shani in Borno; and Nasarawa in Kano.

The work was scheduled during daylight hours to ensure the safety of field engineers, given the linear and unprotected nature of the route.

This restoration is part of MTN’s broader strategy to strengthen its infrastructure in underserved regions and ensure consistent service delivery across Nigeria, amidst constant fibre cuts and vandalism.


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TikTok Unveils Artist Insights Platform in Nigeria

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TikTok has launched its music insights platform, TikTok for Artists, in Nigeria to support artist growth and fan engagement across the country’s vibrant music industry.

The platform, which debuted globally earlier this year, provides artists, labels, and management teams with access to daily-updated dashboards and analytics tools to track music performance, audience demographics, and fan interactions.

Toyin Mustapha, Head of Music Partnerships for the UK, Ireland, and Sub-Saharan Africa at TikTok, said the initiative was part of the company’s commitment to empowering African creators.

“With the launch of TikTok for Artists in Nigeria, we’re giving artists and their teams access to insights that can help them engage their fans in more meaningful ways and grow their careers globally,” Mustapha said.

The platform offers detailed song performance metrics, including views, posts, and creator engagements per track. It also provides granular post-level data such as likes, comments, shares, and completion rates, alongside demographic breakdowns by gender, age, and language.

In addition to analytics, TikTok for Artists includes educational resources and step-by-step guides to help artists build sustainable careers.

A key feature of the platform is the Pre-Release tool, which allows artists to launch campaigns for upcoming albums and enables fans to pre-save tracks on streaming platforms like Spotify and Apple Music.

British artist Jordan Adetunji described the platform as a “game changer,” noting its value in helping artists and their teams plan effective campaigns.

TikTok said the rollout reaffirms its investment in Africa’s creative economy and aims to foster deeper connections between artists and fans across the continent.

The platform is now available to all certified TikTok Artist Accounts, with access also extendable to managers and label teams.


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