Connect with us

E-Financial

NDIC Urges Customers to Petition Banks’ Excess Charges

Published

on

Kindly share this post

Nigerian Deposit Insurance Corporation (NDIC), has asked customers who discover that they have been overcharged on their accounts by the banks as account and card maintenance charges among others to petition the CBN or the NDIC in order to facilitate a refund.

NDIC Urges Customers to Petition Banks’ Excess Charges

This is coming as 12 banks in the first half of this year made N120.49 billion as income realised from electronic transactions.

Besides account and card maintenance fees, other charges that bank customers still have to contend with include: stamp duty charges, SMS alert charges, ATM charges, electronic transfer charges and so on.

Hassan Bello, managing director/chief executive officer, NDIC, said that  most of the concerns about bank charges have been significantly handled, promising that issues concerning consumer complaints would be treated in a timely manner.

Bello, spoke at a 3-day Workshop organized for Business Editors and members of the Finance Correspondents Association of Nigeria (FICAN).

“The charging concerns have been mainly addressed.” That is why we are holding this session, so that the Finance Correspondents can assist us in disseminating the information. Customers who have been overcharged should file a claim, and a refund will be made available following an investigation.

He advised further: “All we need to do is start educating the banking public so that they are aware that such documents exist so that they are not unduly overcharged by banks, and where customers discover that they have been overcharged, they can petition the CBN or the NDIC and it will be investigated, and if the bank is found to have overcharged the customer, they will be directed to make appropriate refund.”

“It has happened multiple times, and banks have refunded clients who were overcharged.”

He also spoke on the importance of enlightenment to address the issue, as he noted that the CBN already has a guide on bank charges which is available for the view of the entire public.

“The Central Bank of Nigeria (CBN), has previously produced a bank charges guide that rigorously governs how charges should be made to clients inside the banking system.

” So it is now up to us to teach the banking public so that they understand what these costs are. The document may be seen on the CBN website. You may view it and see what the fees are in accordance with those criteria. It has previously been standardized and addressed.”

Last year, despite the pandemic and the downturn in economic activities, 12 commercial banks jointly made N933.16 billion in profit and made N216.52 billion from charges on electronic transactions, as customers continue to complain of excessive fees that they are being charged to make the banks richer.

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

Flutterwave Rises from Lagos Startup to Africa’s Fintech Powerhouse

Published

on

Kindly share this post

Flutterwave has transformed from a modest Lagos venture into one of Africa’s most valuable fintech firms, processing billions in transactions yearly across 30+ countries and 150+ currencies.

Flutterwave Rises from Lagos Startup to Africa’s Fintech Powerhouse

Flutterwave

Founded in 2016 by Iyinoluwa Aboyeji, Olugbenga “GB” Agboola, and Adeleke Adekoya, it tackled Africa’s fragmented payments—siloed banks, mobile money gaps, and unreliable cross-border flows—with a unified API for seamless collections, payouts, and settlements.

Founding Vision

The trio spotted the pain: Aboyeji’s Andela faced border delays; Agboola drew from PayPal/Google; Adekoya handled compliance. Early wins included Uber Nigeria payouts from a Lekki co-working space, proving scalability amid lean ops.

Growth Milestones

  • 2017–2020: $10M seed/Series A fueled West Africa push; Agboola took CEO helm post-Aboyeji; COVID boosted e-commerce volumes.

  • 2021–2022: Unicorn at $1B+ (Series C, $170M); $3B+ valuation (Series D, $250M); partnerships with Microsoft, Uber; Send App for US diaspora.

  • 2025–2026: Profitability focus yields better margins; 34 US licenses; Mono acquisition ($25–40M) bolsters open banking.

Challenges Overcome

Regulatory hurdles hit: Kenya 2022 freeze (cleared); Nigeria fraud claims (resolved, controls enhanced); culture probes led to reforms with ex-Mastercard/Stripe hires. These underscore multi-jurisdiction risks like FX curbs and cyber threats.

Nigeria’s Fintech Role

Flutterwave anchors alongside Paystack (Stripe-owned), Moniepoint, amid CBN cash curbs and AfCFTA trade boosts. Dual HQ in Lagos/SF eyes IPO post-profitability, cementing it as Africa’s payments backbone.


Kindly share this post
Continue Reading

E-Financial

CIBN Pledges Full Support to New ACAMB Leadership, Backs Ambitious Roadmap

Published

on

Kindly share this post

Chartered Institute of Bankers of Nigeria (CIBN) has pledged its full support to the Association of Corporate and Marketing Professionals in Banks (ACAMB) following a high-level strategic meeting between the leadership of both bodies.

CIBN Pledges Full Support to New ACAMB Leadership, Backs Ambitious Roadmap

New ACAMB Leadership

The high profile meeting, which took place on Tuesday at the CIBN Building, Lagos, served as a formal introduction of the new ACAMB Executive Committee to the CIBN leadership and marked the beginning of a renewed collaborative alliance.

Leading a delegation of the newly inaugurated ACAMB EXCO and Board of Trustees, the President, Jide Sipe, described the visit as a crucial first step in his tenure, aimed at contributing significantly in giving flight to his vision and that of ACAMB.”

“When we assumed office, one of the first things we agreed on was the need to visit key stakeholders”

“However, before reaching out more broadly, we felt it was important to begin with our primary constituency and core stakeholders. We want them to understand the direction we are taking and to support the work we are doing, so that ACAMB can achieve greater success than it has in the past”

“We couldn’t have properly started our tenure without this very important meeting with the CIBN,” Sipe stated

Sipe introduced the newly constituted ACAMB Exco, which includes, the 2nd Vice President, Morolake Phillip-Ladipo; General Secretary, Olugbenga Owootomo, Assistant General Secretary, Ademola Adeshola; Publicity Secretary, Abiodun Coker, and Executive Secretary, Fadekemi Ajakaiye

During his address, Sipe unveiled an ambitious roadmap for the association, highlighting a new direction focused on youth engagement, professional development, and industry advocacy.

Responding, the CIBN President, Professor Pius Deji Olanrewaju, who warmly received the ACAMB team, commended their forward-thinking vision as he noted that, the association would be focusing on critical areas such as reputational management, sustainable corporate practices, and governance reforms

Olarenwaju also commended ACAMB’s collaboration with CIBN in information management, saying it had raised standards across Nigeria’s banking sector.

“ACAMB’s support has given CIBN and the banking sector brand equity,” he said, praising the association’s record in reputation management.

He recalled ACAMB’s role in addressing crises within the sector, describing the partnership as strategic and beneficial.

He further pledged support for ACAMB’s 30th anniversary in September 2026, its AGM, and other programmes, including fundraising initiatives.

Olarenwaju also promised backing for ACAMB’s capability development and undergraduate mentorship schemes.

“I want to assure you that everything you have presented today has been clearly noted and will be acted upon”

“We are fully committed to working closely with you so as to translate these discussions and vision into measurable progress. Our shared goal is to strengthen the sector, protect its reputation, and enhance its public image in a meaningful and lasting way”

“This meeting discussed various initiatives and reforms crucial for the future of our industry, including the need for continuous training and adaptation to new programs,” Prof. Olanrewaju said.

The meeting concluded on a high note, with both parties expressing gratitude and a firm commitment to deepening their collaboration for the advancement of the banking industry in Nigeria.


Kindly share this post
Continue Reading

E-Financial

Kuda Bank Teams Up with Lovers & Frnds for Inclusive Valentine’s R&B Bash

Published

on

Kindly share this post

Kuda Microfinance Bank partnered with Lovers & Frnds for a Valentine’s edition event on Sunday, February 15, at Space Hub Lekki, Lagos, redefining celebrations around love, friendship, and social connections beyond romance.

Kuda Bank Teams Up with Lovers & Frnds for Inclusive Valentine’s R&B Bash

Kuda Bank

The R&B-themed gathering drew couples, friend groups, and solo attendees with music sets from DJs like TGarbs, games, gift exchanges, and colour-coded tags—red for relationships, yellow for mingling singles, orange for non-minglers—to spark easy interactions.

Kuda activated a branded photo booth, merchandise giveaways, prize activities, and complimentary drinks for Premium loyalty tier customers, while vendors used Kuda Business POS terminals for seamless cashless payments.

Senior Brand Manager Emmanuel Femi-Adejobi said: “We partner with experiences matching our customers’ lifestyles in music and entertainment, creating spaces they genuinely connect with—we’ll keep supporting how they live and celebrate.”


Kindly share this post
Continue Reading

Trending