Telecom
Nigeria in Dire Need for National Agency on Information Management – IIM Africa

The human race is living in an exciting time with data and technology at the heart of many major transformational initiatives and policies, in both public and private organizations.
However, to develop and propagate these transformational powers of technology, the Institute of Information Management (IIM-Africa) believes that the primary requirements are skilled manpower, legislations, standards, and government support.
Dr. Oyewole Ayodeji Oyedokun, president/chairman, Governing Council, IIM Africa, re-echoed this in his speech at the 2019 IIM National Summit and 23rd Induction/Investiture ceremony held in Abuja over the weekend.
He described IIM Africa as an exceptional international professional institute developed to promote the highest standards of excellence, integrity, competence, and research in Information Management.
The Institute, with Chapters in Ghana, South Africa, Australia, United Kingdom, United States of America and Canada, is an embodiment of everything that is good and principled about professionalism in data, information, records, document, archives, and content management education, and capacity development.
Dr. Oyedokun said that the Institute is out to position organizations and government in Africa to be globally competitive, leveraging on quality data and information for better decision making, lower cost of operations, prevention & mitigation of exposure to information risks, promotion of quality and timely service delivery, effective monitoring and evaluation of business processes, increase control over access to information, enable information governance and so on.
In his words: “The pace of change and the challenges of the digital era means we’re not only seeing new opportunities but are also facing new risks. Strong leadership, governance, and professionalism in data, information, records, document and knowledge management will be key, both to seizing opportunities and meeting the challenges ahead.
“TheInstitute of Information Management is strategically positioned to help both public and private organizations in Africa develop the required frameworks, tools and culture needed to build capacity.”
“By improving professionalism in this essential field, as required in functions such as healthcare, finance, administration, engineering, construction, project management, procurement, IT, communications and so on.
“For any organization to seize these emerging opportunities, and meet the evolving challenges of managing information in this rising knowledge, artificial intelligence, machine learning and information age, they would need to begin to see data and information as strategic corporate assets”.
The President/Chairman, Governing Council of IIM, said that it is their desire to develop and propagate the industry here in Africa and across the globe.
“The primary requirements for a value-driven IM Industry, however, are skilled manpower, legislations, standards, and government support of which we are working on realizing in records time”, he stated.
He added that the theme for the 2019 IIM National Summit, Induction/Investiture ceremony “Institutionalizing Information Management: A Key Element for Strengthening Governance & Reforming Public Institutions” is timely, following the recently inroduced data privacy regulation in Nigeria.
“Creating trust online is a fundamental challenge to ensuring that the opportunities emerging in the information economy can be fully leveraged. The handling of data and information is a central component in this context. In today’s digital world, personal data are the fuel that drives much commercial activity online. However, how this data is used has raised concerns regarding privacy and the security of information.”
“For these to be mitigated, information professionals in the Industry charged with managing the information lifecycle, need to evolve and assume their rightful position, as Information Management is gross misconceived in Nigeria.
Government and a good number of organizations are yet to regard data and information as essential corporate assets, with a clear understanding of the difference between Information Technology and Information Management (IM).”
“The recent introduction of the data privacy regulation in Nigeria is a very good example. The Ministry in-charge of Information needs to wake up and take the lead in the scheme of things as it affects data and information, as the Ministry of Information has got a pivotal role to play for the effective management and institutionalization of Information Management in the Country.”
“Going forward, the Ministry needs to be transformed and repositioned to enable it takes its rightful position as it concerns the management of data, information, records, archives, and contents in Nigeria. A possible separation of the Ministry from Culture and the ultimate establishment of a relevant agency (National Information Management Development Agency (NIMDA)) which will be tasked with managing the Information Lifecycle of data, information, documents, contents and archives generated by all government agencies, ensuring enabling standards, specifications, processes, laws, and policies are in place for a good data and information governance regime in the Country. Setting the standards and ensuring that qualified and certified personnel are assigned to the management of government data and information.”
“Developing and promoting best practices in government business processes and providing adequate training and monitoring for data and information management personnel in government. Ensuring all government MDAs comply with standards, processes, procedures, and specifications as it applies to data, information, records, content, and archives use, classification, storage, collaboration, retention, and disposition. Work with other relevant government agencies in ensuring appropriate information management and technology tools are deployed at all government MDAs for effective information security, governance and so on.”
Addressing the inductees, he said, “The Fellow of the Institute of Information Management is reserved as a sign of recognition, specially set aside for personalities who have made substantial contributions to the development of the Information Management and Technology profession, its practices or the Institute of Information Management itself and Honorary Fellows on other professionals with backgrounds outside of Information Management field but are identified as having made significant contributions that impact on the profession and the society or the Institute of Information Management”.
Telecom
NCC, CBN Unveil Refund Framework for Failed Airtime, Data Transactions

Nigerian Communications Commission (NCC) and Central Bank of Nigeria (CBN) have finalized a consumer protection framework to swiftly resolve complaints from failed airtime and data purchases caused by network outages, system errors, or user mistakes.

NCC, CBN
Developed after months of consultations with Mobile Network Operators (MNOs), Value Added Service (VAS) providers, Deposit Money Banks (DMBs), and other stakeholders, the framework responds to surging reports of debits without service delivery and prolonged resolution delays.
It unites telecom and financial sectors by pinpointing root causes—like debits without service credits—and enforces a Service Level Agreement (SLA) defining roles for all parties in transactions and refunds.
Key provisions include refunds within 30 seconds for debited but undelivered airtime or data (extendable to 24 hours for pending cases), mandatory SMS notifications on transaction status, and remedies for errors such as recharges to ported numbers, wrong purchases, or misdirected transactions.
NCC Consumer Affairs Director, Mrs. Freda Bruce-Bennett, highlighted a new Central Monitoring Dashboard, co-hosted by NCC and CBN, for real-time tracking of failures, culprits, refunds, and SLA violations.
“Failed top-ups are among the top three consumer complaints. True to our mandate, we prioritized a rapid solution,” she stated.
Bruce-Bennett thanked stakeholders, especially CBN leadership, noting that MNOs and banks have already refunded over N10 billion pending formal approval.
Implementation begins March 1, 2026, following regulator approvals and technical integrations by MNOs, VAS providers, and DMBs.
Telecom
NASENI Launches Inter-Agency Innovation Competition for MDAs

National Agency for Science and Engineering Infrastructure (NASENI) has announced the launch of an Inter-Agency Innovation Competition and Awards to stimulate creativity and technological advancement among Ministries, Departments and Agencies (MDAs) of the Federal Government.

NASENI
In a statement issued on Wednesday in Abuja, NASENI said the initiative was designed to harness innovative ideas from public servants that can drive indigenous industrialization, job creation and national progress.
According to the agency, the competition will provide a platform for MDAs to propose solutions in critical sectors such as health, agriculture, education and infrastructure, leveraging science and technology to improve public service delivery and enhance the quality of life for Nigerians.
“The competition seeks to promote collaboration and creativity among MDAs while addressing pressing national challenges through innovation,” the statement said.
NASENI urged interested MDAs to submit their entries through its innovation portal at naseni.gov.ng/innovation.
The agency reiterated its statutory mission “to develop and maintain a dynamic infrastructure to drive Nigeria’s indigenous industrialization, job creation and national progress,” adding that the competition would further strengthen efforts to unlock the nation’s potential through science and technology.
Telecom
Mandatory Biometric Verification for Starlink Users in Nigeria Begins

Users of satellite internet service provider Starlink in Nigeria are being required to complete a biometric Know Your Customer (KYC) process as a precondition to continue enjoying their services, according to .biometricupdate.

According to local reports, more than 66,000 Starlink subscribers in the country had a December 31 ultimatum from the Nigerian Communications Commission (NCC) to complete the biometric verification or have their connection discontinued.
The process essentially entails linking a Starlkink account with the subscriber’s national digital ID.
The NCC, which is Nigeria’s telecoms industry regulator, is said to have first issued the directive in August last year, setting a three-month deadline which was to elapse on November 19, TechCabal reports.
The body however later extended it to December 31 after consultations with industry stakeholders. The internet account-NIN linkage, the NCC said, is to enhance identity verification and strengthen security within the country’s telecoms space.
Just a few days to the December 31 deadline, Starlink’s Nigeria office sent an email to its subscribers reminding them of the KYC requirement, and warned that all those who fail to comply would be disconnected.
And that once disconnected, reconnection would depend on network capacity in the concerned area.
The service provider said in its email that the process takes less than two minutes and users can complete it by logging in to their account via an app.
One user, quoted by TechCabal, said one needs to upload their selfie biometrics, provide their national identification number (NIN) and then give their consent for the account to be linked to their ID information.
Starlink’s internet service is present in about 155 countries with nine million users, as of 2025. Its growth in Nigeria is said to be rapid, making it the second largest internet service provider in the country, according to The Traffic.
Biometric identification for Starlink subscribers could become a continent-wide trend given that some countries have expressed reservations in opening up their internet space to the company over security concerns.
There’ve been fears that jihadists in countries like Mali and Nigeria may have exploited Starlink terminals to coordinate terror operations, and cybersecurity experts have also warned of risks related to weak regulation, digital sovereignty and data breaches.
The requirement for Starlink internet users to have their accounts linked with the NIN is similar to the SIM-NIN linkage policy which the Nigerian government battled to implement for many years, with many deadline extensions.
In October last year, the NCC, which is was at the forefront of the policy implementation, announced that all active SIM cards across all network providers had complied with the directive which was issued in 2020.
The idea, the federal government argued, was to strengthen security and curb criminality such as kidnappings which are aided and abetted by improperly identified mobile phone numbers.
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