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Nigerians Pay for Calls That Did Not Connect- Lawan

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Ahmad Lawan, Senate President, has charged telecommunications service providers in the country to improve their services or leave the country, saying it is wrong for Nigerians to be made to pay for calls which did not connect.

Nigerians Pay for Calls That Did Not Connect- Lawan

He said that the National Assembly would henceforth be tough on the Nigerian Communications Commission (NCC) to ensure that they carry out their regulatory functions effectively.

Lawan spoke while declaring open a one-day joint public hearing on the incidence of drop calls in the country.

The public hearing, tagged: “The increasing rate of drop calls and other unwholesome practices by Telecommunications Network Operators in Nigeria that have robbed Nigerians of their hard earned billions of Naira” was organized by the Senate Committees on Communication and Trade and Investment, chaired by Senator Oluremi Tinubu (Lagos Central).

The Senate President said that it is wrong for Nigerians to be made to pay for calls which did not connect.

He lamented that all service providers are complicit in the rising cases of drop calls in the country for which they charge Nigerians.

Lawan said: “Whoever will provide better services, I think Nigerians will be better advised to use that service whatever it is.

“And whoever is not, Nigerians should abandon such a service provider. But at the moment all the service providers are involved in this drop calls.

“We pay for drop calls and drop calls are not services provided. For service providers, I am sorry I have to be brash and I have to be blunt, this is cumulative frustration of services not provided by telcos for years.

“The most painful part it is you don’t do it anywhere else. You do it in this country. We suffer. MTN in South Africa don’t do what they do here. Or even in Ghana.

“But in Nigeria, maybe because we are too fatalistic by saying maybe that is what God wishes, meanwhile somebody pockets billions.

“Please, let this be a journey for us in Government representing the people and you, service providers, business institutions or organizations come together and resolve this issue. It is high time.

“I know some of you will say well, we have heard this before, honestly we are going to be tough with the NCC.

“NCC should sit up and do what it is expected to do – to regulate properly because we have oversight function on NCC.

“But you (telcos) you are in business. If you are tired of what is going on I think we will insist on what may appear an uphill task.”

Senator Tinubu in her opening remarks noted that the Nigerian telecoms industry has greatly excelled over the last decade with impressive statistics to show for it.

She how lamented that the achievements in the industry have been greatly hampered by the worsening quality of service by operators.

She lamented that difficulties are often encountered in making telephone calls and “where the call eventually goes through, the caller is either unable to hear the receiver or vice versa.”

She insisted that in spite of a call being unsuccessful, the caller’s account still get charged.

Senator Tinubu said: “The achievements of the industry in the last 18 years are burdened and dwarfed by worsening Quality of Service (QOS) especially noticeable in the increasing rate of drop calls and other unwholesome practices by telecommunications network Operators.

“This and other unsatisfactory consumer experiences have made the issue a cause for concern.

“Difficulties are often encountered in making telephone calls and where the call eventually goes through, the caller is either unable to hear the receiver or vice versa.

“In spite of the call being unsuccessful, the caller’s account still gets charged. In addition, call credit often disappears from the subscribers phones without justifiable explanation.”

She further noted that “it is obvious that while the subscriber base across the networks is growing at a geometric proportion, service providers have not adequately invested in infrastructure in order to stem the tide of drop calls.

“As direct representatives of the Nigerian people, it will be absurd to fold our arms and allow this situation continue unabated.

“Certainly, all involved, starting from the operators, must confront the issue of drop calls owing to its negative impact on National Security and our nation’s economy.

“It is my belief therefore, that it is instructive for both the regulator and operators; and of course all relevant stakeholders, to strive to resolve this challenge of drop calls so as to justify the confidence of subscribers who keep them in business.”

Stakeholders that attended the public hearing included the Minister of Works and Housing, Babatunde Raji Fashola, Executive Vice Chairman of the NCC, Umar Dambata, Federal Competition and Consumer Protection Council, Babatunde Irukera, and the representatives of the Standards Organization of Nigeria (SON), MTN, Airtel, Glo and 9Mobile, among others.

Most of the stakeholders blamed insecurity, vandalism, community antagonism, multiple fiber cuts, double taxation and road construction works for the drop calls sometimes experienced by subscribers.

All the representatives of service providers in their presentation said that drop calls are not usually charged by the networks.


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Airtel Africa Foundation Celebrates International Volunteer Day, Honours Employee Volunteers

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Airtel Africa Foundation, through Airtel Nigeria, has marked International Volunteer Day 2025 by celebrating the impact of the Employee Volunteer Programme (EVP), a flagship initiative by which employees volunteer their time, expertise, and personal resources to advancing the Foundation’s mission across 14 African markets.

The celebration brought together volunteers at the Airtel Nigeria Headquarters in Lagos for moments of team bonding activities, testimonials, and volunteer spotlights. The event also served as a call to action, encouraging more employees to register for EVP activities and join the volunteer community.

The EVP has become a cornerstone of Airtel Africa Foundation’s community impact, empowering employees to drive local CSR initiatives and champion causes that promote education, digital skills, environmental responsibility, and youth empowerment. Through the programme, volunteers have contributed significantly to initiatives such as the International Day of Education Essay Competition, Teacher-for-a-Day sessions, beach clean-ups, market sensitisation exercises to reduce plastic waste, and the Airtel-3MTT NextGen Fellowship for young Nigerians.

Speaking about the celebration, Dinesh Balsingh, Airtel Nigeria Chief Executive Officer, said, “International Volunteer Day reminds us that real impact begins with people who are willing to show up and serve. Today we honour the incredible dedication of Airtel employees, whose selfless commitment of time and talent is the engine behind our progress. Their contribution is the backbone of our work and the reason we continue to transform communities across Africa.”

Over the years, the EVP in Nigeria has delivered tangible outcomes through numerous impactful initiatives such as financial donations to the Lagos State Government COVID-19 control efforts. In 2025 alone, volunteers have contributed more than 200 hours of service, reaching over 100,000 beneficiaries.

Commenting on the commitment of Airtel Nigeria’s employees, Femi Adeniran, Director, Corporate Communications & CSR, said, Volunteering is at the heart of who we are. Behind every empowered learner, every restored environment, and every connected community is an individual who believed in making a difference, and we are thankful for your participation. Our mission remains clear: to use technology, resources, and our collective humanity to build a digitally inclusive, socially responsible, and sustainable Africa.”

International Volunteer Day provides a global moment to honour volunteers whose contributions often go unseen but deliver lasting impact. As its EVP continues to grow, Airtel Africa Foundation remains committed to expanding access to education, digital literacy, environmental care, and opportunities for underserved communities across the continent.


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Nigeria Dominates 2025 TikTok Sub-Saharan Africa Awards with Six Wins

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Nigerian creators have emerged dominant at the 2025 TikTok Awards for Sub-Saharan Africa, winning six of the ten categories at the ceremony held in Johannesburg, South Africa.

Nigeria Dominates 2025 TikTok Sub-Saharan Africa Awards with Six Wins

TikTok Sub-Saharan Africa Awards

The awards, themed “New Era, New Icons”, celebrated outstanding creativity across the continent, with Nigeria’s victories underscoring its growing influence in digital culture and entertainment.

Raja’atu Muhammed Ibrahim, known as @diaryofanortherncook, from Sokoto, won the prestigious Creator of the Year Award, recognised for her cinematic storytelling of Northern Nigerian cuisine. Abuja-based Brian Nwana (@briannwana) clinched Storyteller of the Year, while Izzi Boye (@izziboye) was named Education Creator of the Year.

Other Nigerian winners included Belove Olocha (@beloveolocha) for Entertainment Creator of the Year, Dejoke Ogunbiyi (@noositiwantiwa_) for Social Impact Creator of the Year, and Crown Uzama, popularly known as Shallipopi (@theycallmeshallipopipp), who took home Artist of the Year.

Shallipopi, whose hit track “Laho” dominated African soundwaves in 2025, thanked TikTok for supporting upcoming artists and providing a platform to shine. “When Nigeria creates, the world moves,” he told fans during his acceptance speech.

TikTok’s Head of Content Operations for Sub-Saharan Africa, Boniswa Sidwaba, praised the winners, noting that Nigerian creators had redefined what it means to be a digital storyteller. “Tonight’s ceremony was a gathering of trailblazers who turned short video clips into cultural movements,” she said.

Other winners from across the continent included Tanzania’s Fanuel John Masamaki (@zerobrainer0), who won Video of the Year, Kenya’s @tunero_animations as Rising Star of the Year, South Africa’s @malumfoodie for Food Creator of the Year, and Kenya’s @zozasportscast for Sports Creator of the Year.

The ceremony, supported by brands such as NIVEA, Coca-Cola, PEP, inDrive and Dis-Chem, will be broadcast exclusively on TikTok LIVE on Dec. 11 at 19:00 WAT via the @tiktok.africa account.


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MTN Nigeria Announces Winners of the 2025 Nigeria PachiPanda Challenge

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MTN Nigeria has announced the winners of the 2025 Nigeria PachiPanda Challenge, a national innovation programme delivered in partnership with Worldwide Fund for Nature (WWF) through its local partner, the Nigerian Conservation Foundation (NCF), and the United Nations Development Programme (UNDP) Nigeria.

MTN Nigeria Announces Winners of the 2025 Nigeria PachiPanda Challenge

L – R: Promise Ogochukwu, OneGrid Energies; Emmanuel Ezea, OneGrid Energies, Lantana Elhassan, Head of Exploration, Accelerator Lab, UNDP Nigeria; Valentine Nnamani, OneGrid Energies; trio winner of the MTN 2025 Pachipanda Challenge, held at MTN RoofTop Plaza, Ikoyi.

The competition attracted over 2000 applications from young innovators across the country and concluded with a 3-day sprint event that featured masterclasses and pitch presentations at the MTN Rooftop Event Centre, Falomo, Ikoyi, Lagos. Ten finalists, comprising seven individuals and three teams, competed for top honours following a rigorous multi-stage screening process.

Team OneGrid Energies emerged overall winner for its solution that addresses energy access in underserved communities. The team of Emmanuel Ezea, Ogochukwu Ogene, and Valentine Nnamani upcycle plastic bottles and e-waste lithium ion batteries to create affordable lanterns for households without reliable electricity. The team also introduced smart solar-powered charging stations operated by rural women, creating economic opportunities and supporting environmental impact.

Joshua Ndaman secured second place with his innovative solution, BuyScrap, a tech-driven platform that streamlines the collection and recycling of electronic waste. By ensuring that discarded electronics are ethically reused and repurposed, BuyScrap supports a circular economy and provides a reliable link between households and processors in the e-waste value chain.

Divine Peter secured third place with HopeForge Engineering, an initiative that designs and produces affordable recycling equipment for green businesses using recyclable materials. His focus on automating traditional manual equipment aims to increase productivity and make sustainable tools more accessible for small and medium-sized enterpriOlayinkases.

The winners received ₦3,000,000, ₦2,000,000, and ₦1,500,000 respectively. They will now represent Nigeria at the Africa PachiPanda Challenge where they will compete against champions from across the continent.

Tobe Okigbo, Chief Corporate Services and Sustainability Officer at MTN Nigeria, emphasised the importance of youth-led innovation in advancing climate action and community resilience. “Innovation should go beyond solving problems; it should be bankable and sustainable, ensuring long-term value for both society and the innovators themselves,” he noted.

Dr. Joseph Onoja, Director-General of NCF, praised the creativity of the finalists, stating, “Every finalist here is a winner, and we will continue to work with partners like MTN, UNDP, and WWF to nurture these ideas and build a better future for Nigeria.”

Representing UNDP Nigeria, Lantana Elhassan, Head of Exploration, Accelerator Lab, described the potential of the finalists’ solutions to inspire systemic change across Africa’s innovation landscape. She highlighted the role of tech tools in helping participants improve their prototypes and scale their solutions.

During the event week, finalists received tailored training through masterclass sessions that enhance their business skills and strengthened their solutions. Facilitators included Bankole Oloruntoba, CEO, Nigeria Climate Innovation Centre (NCIC); Chinwe Udo-Davis, Founder & CEO, Instollar; Nifemi Oluboyede, Chief Product Officer, Credit Direct; and Uche Aniche, Founder, Rebel Seed Capital & Convener, Startup South.

Judges comprised experts in sustainability and innovation including Dr. Tiwalade Adeniyi, Head of ESG, Solon; Dr. William Tsuma, Chief Innovation Officer, UNDP Nigeria; Maximus Ugwuoke, Country Director, Carbon Craft Africa; Peju Ibekwe, CEO, Sterling One Foundation; Temitope Okunnu, Founder, Fabe International; and Yewande Adeyi, Senior Manager, ESG Advisory Services, KPMG West Africa.

The Africa-wide finals will bring together leading innovators from across the continent to showcase their work to industry experts and investors.

For more information and updates on the winners’ journey, visit https://www.mtn.ng/sustainability or contact [email protected]

 


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