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Nigeria’s QoS Better than London’s -NCC

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(L-r) Mustapha Bintube, NCC commissioner, Dr. Okechukwu Itanyi, executive commissioner (Stakeholder Management), NCC, Engineer John Ayodele, director at Ministry of Communication Technology, Dr. Eugene Juwah, executive vice chairman (NCC), and Dr. Fabian Ajogwu, director, Society for Corporate Governance of Nigeria (SCGN) during the public launch of Corporate Governance Code for telecom operators in Nigeria by the NCC in Lagos…on Thursday.
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Nigerian Communications Commission (NCC) yesterday boasted that quality of service (QoS) in the country was one of the best in the world and even better than services offered in Central London, England and Dubai in the United Arab Emirates (UAE).

The Commission has also unveiled the corporate governance code that will protect the over $25billion worth of assets in the telecommunications sector.

Speaking at the 75th Telecoms Consumer Parliament in Lagos, Eugene Juwah, executive vice chairman/CEO, NCC, said that QoS provided by players in both the aviation and banking sectors of the economy were worse than the one offered in the telecoms sector yet not much noise is heard about that.

“I have heard about these complaints about quality of service in Nigeria. The quality of service in Nigeria is not the worst. The quality of service in this country is better than that of Central London, better than Dubai. Wireless telephony technology is rather complex. You cannot absolutely do without drop calls.”

Juwah who was reacting to the explanation of, Akinwale Goodluck, corporate service executive at MTN that QoS get degraded during wet season because of whirlwind, said while he will neither agree nor controvert that position, the technology of global service for mobile (GSM) communication is complex.

The NCC boss  explained that it is not within the mandate of the regulator to compel operators to give financial compensation to customers for poor QoS, adding that its mandate is to ensure that customers get fair deal by ensuring that they get value for their money.

He said the NCC will continue to sanction operators that fail to meet the specified key performance indicators (KPIs) while money paid from the fines will be paid to the coffers of the Federal Government for appropriation since the regulator does not have the power to “appropriate”.

He said customers that feel so aggrieved about the QoS issue should either go to the Consumer Protection Council (CPC) or the court to seek redress.

Earlier the the Commission unveiled  corporate governance code, a product of consultations among stakeholders, dating back to April 2012.

The commission said stakeholders had agreed that the absence of a common code binding on all telecommunications operators was hindering the growth of the sector.

It, therefore, noted that the code would put something new in the sector and would contribute to the nation’s rebased Gross Domestic Product.

Juwah, said the telecommunications sector was of strategic and high impact significance to the economy at a macro level, and had considerable reach at the micro level.

This, Juwah pointed out, was made up of a wide range of operators with diversity in size, scope of operations, asymmetry qualifications, legal and regulatory requirements, capital market activities as well as local and cross-border relationships.

“The combined factors of the strategic importance of telecommunications and the unprecedented growth of the sector (over 130 million mobile subscribers), with extensive reach across all social and demographic groups in the Nigerian economy, makes it imperative that operators in this critical sector must uphold a code of corporate governance, which is specific to their industry,” he added.

At the launch on Thursday, Dr. Omobola Johnson, minister of Communication Technology, said that the major factor in corporate governance is to create a system that holds decision makers accountable while according proper respect to their positions in the company.

Johnson added that the standard accountability mechanisms, as generally accepted, are the market, shareholders voting, and civil and criminal liability.

The Minister who was represented Engineer John Ayodele, a director at the Ministry, alluded to the theory that these mechanisms work together to create incentives for responsible decision making and to deter self-dealing or other forms of misconduct.

“In reality, however, each of these accountability mechanisms contains flaws that allow corporate governors to sometimes exercise an unreasonable degree of discretion when making decisions that affect the fortunes of stakeholders. When governance systems fail, the impact can be devastating for parties.

“Working with stakeholders, NCC has fulfilled its responsibility by putting in place a framework that adequately contains minimum best practices. The Code is however, dynamic therefore as new experiences accrue and business circumstances change its content and structure will be adjusted through periodic review and consultation,” the Minister said.

Johnson also tasked the NCC to develop and effective post-launch monitoring scheme with allocated responsibilities for supervision, implementation and enforcement among different operators in a clearly defined way.

Nodding in agreement, Dr. Eugene Juwah, executive vice chairman (NCC), said that the Code became expedient as telecommunications forms strategic and high impact significance to the economy at the macro level and has considerable reach at the micro level.

He said that the sector is made of wide range of operators with diversity in size, scope of operations, asymmetry qualifications, legal and regulatory requirements, capital market activities as well as local cross-border relationships.

“The combined factors of the strategic importance of telecommunications and the unprecedented growth of the sector; having over 130 million mobile subscribers, with extensive reach across social and demographic groups in the Nigerian align to and uphold of a Code of Corporate Governance which is specific to their industry.

“Also, the recognized corporate governance principles of accountability, transparency, integrity and ethical conduct, independence, etc., are important for all types of companies operating in the telecommunications industry, whether public or private, large or small, as the requirement for good corporate governance does not wane on account of size or type of business affiliation,” the EVC added.

He maintained that shareholders and other stakeholders are now placing higher demand on companies to demonstrate these principles; hence NCC is determined to promote good corporate governance for the telecommunications industry.  


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FG Says 50 Percent Telecom Tariff Hike is Only a Start

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Wale Edun, minister of Finance, has stated that the recently approved 50 percent tariff increase in the cost of telecommunications services is only a starting point. He noted that it is necessary to balance rising operational costs with the provision of quality services and the broader economic considerations for both consumers and the telecoms industry.

FG Says 50 Percent Telecom Tariff Hike is Only a Start

Wale Edun

He said this during an interview on Arise News at the 2025 World Economic Forum (WEF) in Davos, Switzerland.

Edun explained that the tariff review, the first in 12 years, was necessitated by inflation and a significant rise in telecom operators’ operational costs.

While operators had requested a 100 percent increase to meet cost demands, the Federal Government approved a 50 percent increment as a compromise.

“There is a need to reflect the fact that over a 12-year period, there has been a rise in costs, there has been inflation, and that needs to be reflected,” Edun said.

“It is all about compromise and the timing and sequencing of these changes. As critical players in Nigeria’s economy, we want the telcos to operate efficiently, providing quality services, and contributing to GDP growth.”

Edun highlighted that the government’s primary objective is to ensure that telecom operators deliver efficient services, such as seamless call terminations and improved quality, while fostering growth in the sector.

“We don’t want dropped calls. We want good quality services from them. And at the same time, we want them growing, employing people, and adding to the country’s GDP,” he stated.

While acknowledging the backlash to the tariff increase due to its potential impact on the cost of living, Edun maintained that the government is committed to ongoing reviews and consultations to address these concerns and ensure that the adjustments remain beneficial for both consumers and operators.

“The cost-of-living increase that has occurred has to be reflected,” he explained.

“But I believe that this 50 percent increase is a start, and it is a situation that will be looked at on a forward-looking basis as we go forward. There will continue to be review, consultation, and discussion in this area.”

The minister also noted that telecom pricing is regulated to prevent arbitrary increases and the importance of dialogue and compromise in setting tariffs.

 

 

 

 

 

 

 


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NANS Threatens Nationwide Protests over 50 Percent Telecom Tariff Hike

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National Association of Nigerian Students (NANS) has condemned the recently approved 50 per cent increment in telecommunications tariffs by the Nigeria Communications Commission (NCC) and the Ministry of Communications, Digital Economy, describing it as not only abnormal but inconsiderate and unjustifiable.

NANS Threatens Nationwide Protests over 50 Percent Telecom Tariff Hike

NANS in a statement signed by Comrade Oladimeji Uthman, clerk of the Senate, National Headquarters, warned the NCC and the Ministry of Communications, Digital Economy to review the increment within 72 hours or risk a nationwide protest by over 40 million Nigerian students already going through untold hardships occasioned by rising inflation.

Comrade Uthman stated further, “This decision is not only abnormal but also highly inconsiderate and unjustifiable, especially in the current socio-economic climate that has placed an unbearable burden on Nigerian students and citizens.

“In an era where digital connectivity has become indispensable to education and daily life, such a steep increment will have far-reaching consequences for students. The proposed hike will escalate the cost of internet data and other telecommunication services, which are critical tools for learning, research, and academic activities.

“The harsh realities of Nigeria’s economic situation—marked by rising tuition fees, expensive transportation, increased accommodation costs, and general inflation—already weigh heavily on the shoulders of students and their families.”

NANS emphasised that adding a 50% tariff increment to these challenges amounts to an outright disregard for the welfare and progress of Nigerian students, saying that the association had over the year been at the forefront for affordable and inclusive access to digital infrastructure as a way to bridge the educational gap in Nigeria.

It stated that the NCC’s decision, if implemented, will further exacerbate the digital divide, excluding millions of students from accessing quality education and information as it raised concerns that the policy undermines the government’s commitment to youth development, innovation, and the digital economy agenda.

Considering the challenges faced by the telecommunications industry, including inflation and operational costs, NANS cautioned that the burden of these challenges should not be transferred to the masses, especially Nigerian students and urged the NCC and the Ministry of Digital Economy to explore alternative measures to address these issues without jeopardizing the affordability and accessibility of telecommunications services.

NANS explained further ,”As stakeholders in the future of this nation, we call for immediate dialogue with the NCC, the Ministry of Digital Economy, and relevant telecommunications stakeholders to discuss a fair and balanced approach that prioritizes the welfare of Nigerian students and citizens. We believe that together, we can find a sustainable solution that balances industry growth with public interest.

The statement added, “As the umbrella body of Nigerian students, NANS cannot sit idly by while policies detrimental to the collective interest of over 40 million Nigerian students are implemented without due consideration.

“We hereby issue a 72-hour ultimatum to the NCC to review this tariff increment and take decisive steps toward its reversal. Failure to heed this call will leave NANS with no other choice but to embark on a nationwide mass protest to demand justice and fairness for Nigerian students.

“We are prepared to mobilize all student leaders, unions, and organizations across the 36 states and the Federal Capital Territory to peacefully demonstrate against this decision.”

It warned that the planned protests will not only demand the reversal of the tariff increment but also advocate for broader consultations with stakeholders before any future policies affecting the public are implemented, saying it remained committed to peaceful advocacy and dialogue as a means of resolving issues but with limited patience.

The review, which comes amid rising inflation and economic pressures, has elicited mixed reactions. While consumers have expressed affordability concerns, industry players see it as a long-overdue adjustment to sustain operations and improve service delivery.


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9mobile Pledges to Boost Service Quality, Customer Experience

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Telecommunications provider, 9mobile, has applauded the Federal Government and the Nigerian Communications Commission (NCC) for approving a 50% tariff adjustment—a vital initiative aimed at addressing persistent challenges in Nigeria’s telecom sector.

This decision, reached after extensive deliberations, marks a significant step towards ensuring the long-term sustainability of the industry by enabling the necessary investments to enhance service quality for consumers nationwide.

The telecom industry had previously advocated for a substantial tariff review to combat surging operational costs, driven by inflation, skyrocketing energy prices, and a currency devaluation exceeding 300%.

While the industry’s initial request called for a larger increase up to 100%, the NCC’s approval of a 50% adjustment represents a balanced approach to safeguarding affordability for consumers while addressing industry sustainability concerns.

Obafemi Banigbe, 9mobile’s CEO, emphasized that the tariff adjustment will enable telecom operators to reinvest in critical infrastructure upgrades and capacity expansion—both of which have been delayed due to financial constraints. “This tariff adjustment is timely and essential,” Banigbe stated.

“It allows operators to fulfill obligations and capital commitments necessary for future growth. Without this, the industry risked a decline in service quality due to insufficient funding. With this change, we are better positioned to drive innovation, growth, and enhanced connectivity for Nigerians.”

Banigbe further noted that the increase provides a much-needed boost for 9mobile’s ongoing business transformation. This includes modernizing network infrastructure, expanding coverage, and improving digital platforms for faster and more reliable connectivity. “This decision enables us to replace outdated equipment, expand our network to underserved areas, and enhance the overall customer experience,” he added.

The tariff adjustment is a strategic measure to bridge the funding gap exacerbated by rising operational expenses, many of which are denominated in foreign currency.

These challenges have strained telecom operators, limiting their ability to reinvest and driving up debt levels. The new pricing structure provides a pathway to financial stability while ensuring the delivery of top-tier services to millions of Nigerians.

Telecom operators have long advocated for market reflective pricing structure, highlighting its importance for industry sustainability. The approval of this tariff adjustment ensures that operators can balance affordability with the need to cover escalating costs and maintain quality services.

Reaffirming 9mobile’s commitment to the Nigerian market, Banigbe stated: “Our focus remains on investing in infrastructure that delivers reliable and innovative services to our esteemed customers. We are dedicated to empowering Nigerians through connectivity, expanding access, and supporting the nation’s vision of becoming a leading digital economy in Africa.”

With this development, 9mobile is poised to further strengthen its reputation as a customer-centric, quality-focused service provider, ensuring that Nigerians remain connected and empowered in an increasingly digital world.


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