Telecom
NIN-SIM Linkage: Subscribers Complain of Barred Phone Lines

Some telecommunications subscribers on Wednesday expressed displeasure over the barring of their lines by telcos despite having linked their National Identification Numbers (NIN) with their SIM cards.

The subscribers expressed their displeasure in separate interviews with the News Agency of Nigeria in Lagos.
NAN reports that telecommunications (Telcos) operators in Nigeria, including MTN, Airtel, and Globacom, among others, had been directed by their regulatory body, the Nigerian Communications Commission (NCC) to implement full network barring on all phone lines which subscribers had not submitted their NINs and those without verified NINs by February 28, 2024.
The NCC said further that NINs that had been submitted but not verified, such lines were to be barred on or before March 29, 2024, the same as in cases where five or more lines are linked to an unverified NIN.
Similarly, where less than five lines are linked to an unverified NIN, such lines are to be barred on or before April 15, 2024.
In a visit by NAN in Lagos on Tuesday evening to some of the telcos customer service centres, subscribers were complaining about barred lines at all the telcos outlets, but more at the MTN outlets.
The subscribers were displeased that their lines had been barred from making calls even before the February 28 deadline.
Some of them insisted that they had already linked their NINs to their SIM cards as directed by the NCC, so they were surprised that their lines were still barred.
A businessman, Mr. Marcel Okoh, said that a message was sent to his MTN line at the weekend, which he did not take seriously because he had done his NIN-SIM linkage.
Okoh said that two days after the message was sent, he noticed that his SIM had been disconnected, and he could no longer recharge or make calls with his phone.
“The disconnection is uncalled for because I have done what is needed, and I should have been given time to make enquiries.
Similarly, a Fashion Designer, Aisha Alao, who also uses an MTN line, said that she was disconnected by the telco without any notice.
Alao said that it was when she got to one of the MTN outlets that the agents explained to her that she needed to do a NIN-SIM linkage.
Also speaking with NAN, a retired Teacher, Mrs Veronica Maduabunechukwu, said that a disconnection notice was sent to her by Airtel despite having done her NIN-SIM linkage.
“The line has not been disconnected, and I see no reason why it should be barred.
Another MTN subscriber, Mrs Chinenye Agbanusi, said that she had done her NIN-SIM linkage as far back as 2020.
Agbanusi said that she was not pleased with MTN for barring her line after following due process.
She added that Telco should upgrade its systems to avoid recurring issues of barring customers who had already done what was needed.
A Globacom subscriber, Miss Kanyinsola Oje, said that a notice to link her SIM to NIN to avoid disconnection was also sent to her.
She noted that some days after the notice, her line was barred.
However, during the survey, Miss Nkechi, an Agent in one of the Airtel outlets in Ketu, said that subscribers had been coming to the centre to make complaints about their SIM being disconnected.
Similarly, Olumide, a Globacom Agent in Ketu, also confirmed that subscribers had been coming to the outlet to make complaints about their lines being barred since December 2023.
According to him, most of the subscribers insisted that they had done the NIN-SIM linkage before, but were currently having issues.
Olumide said, “The reason for the disconnection could be that the name the subscriber used in registering for their NIN is different from what they used to register their SIM.
“Another issue could be that the line was reassigned to another subscriber, so the name on the SIM could still be the name of the previous owner.
Reacting to the subscribers’ complaints, Mr Funsho Aina, the Senior Manager, External relations, MTN, said that most of the lines that were barred were because no data were found on the lines.
Aina said that it was possible that these subscribers had done the NIN-SIM linkage, but the data filed for NIN might not be the same as what they registered for their SIM.
He said that a discrepancy in data filed for NIN and for SIM could affect its collation.
“Take, for instance, I register my SIM with Funsho, and in registering for the NIN, I use Olufunsho, which is also my name.
“Even if I do the NIN-SIM linkage, in collating by the telco, the technology might not be able to link the names to one person and the line would be disconnected until the discrepancy is corrected,” he said.
Aina, however, said to correct such discrepancies and be reconnected, there were self-help steps that could be taken.
He urged subscribers to go to the portal: https://nin.mtn.ng/nin to create a Virtual NIN (VNIN).
“You can also dial *996*3# on your mobile phone.
“Select option three for Virtual NIN, Enter your NIN to proceed, then enter ‘109071’ as your Enterprise ID.
“Or alternatively, dial *346*3*your 11-digit NIN*109071# to create a VNIN,” Aina said.
The MTN official also explained that it seemed as if MTN subscribers were more affected because MTN had a larger number of subscribers than the other telcos.
NAN
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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