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No End User Want to Experience Down Time- Gbenjo

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\Sunday Gbenjo is the managing director of Totaltelecoms Solutions Limited with over two decade experience in the telecom industry. Gbenjo has worked with the Nigeria Naval Dockyard, Sam Telecommunications, Briscoe Telecoms and has attended various international and local seminars and exhibitions. He spoke to chike onwuegbuchi about issues service delivery in telecom space among others.

Security Solution    
The solution is so simple; remember it is more security inclined. If you deploy the equipment, let us say at a bank with 10 to 15 branches in Lagos and outside Lagos, whenever there is a crisis in any of the banks, all they need do is press a button. Once the button is pressed, the emergency alert system would be transferred to the headquarters either in Lagos or Abuja and everybody will know that branch ABC located on Enugu Road is having a problem. It ensures that the law enforcement agents are quickly brought into the scene not only that, all the necessary information the law enforcement agents need to arrest the situation would be available.
Now the system has been modified to show pictures of what is happening at the. In our case, distance is no barrier, which means that if you want to monitor a location in Kano or Abakaliki and the headquarters which happens to be the monitoring room is in Lagos, you can easily do it. Not only that, you have the benefit of listening to all conversations at the troubled spot. Day in day out, we keep upgrading it at the requirement of individuals or corporate organizations by customizing it into what they need. Most of these things work with wireless distribution and all that is needed is small equipment.
Competing with Other Tracking Systems
The market is so big to the extent that one technology complements another technology. You will find out that where our system is needed, GSM tracking system might not be the suitable option. We still see ourselves as contemporaries within the IT sector. For example, we have a tracking system that can make use of Global System for Mobile communications, Sim cards, likewise there are some tracking units they have which make use of Radio Frequency (RF) signals. It is a matter of symbiotic relationship. The market is huge, where we are talking about a population of 140 million or more people. There is sufficient room to accommodate whatever anybody is bringing into the market, it a matter of one trying to pitch a tent in the market. I might decide that my technology should be for the banks and if the banks are satisfied with my product, they will key into it. Someone else might say he wants to address construction companies as his first point of call in the tracking business. Nigeria has a huge market for whatever anyone wants to offer, instead of competing with one another we can come under an umbrella, exchange ideas like what is happening with the Association of Telecommunications Companies of Nigeria (Atcon). If someone comes to our company requesting for a solution we do not have, we should be free to refer the person to the company which specializes in the solution. 
Managing Different Authorized Dealership
Apart from Motorola, we are an authorized dealer to Codan, we are also an authorized dealer of Tramingo tracking system. We are currently working with about 10 to 12 agencies under the United Nations. An agency might request for tracking unit while another might request for Codan radio equipment. It is a matter of giving you what you requested for, and managing them is not so difficult. It is about creating separate units that will handle each of the products. We have well trained engineers in data transfer equipment even up to factory level on Motorola equipment and Tramingo. Now we are going into surveillance radar system whereby we bring in what is called City Watch. I can be at Victoria Island and still watch what is going on in different parts of Lagos to ensure that security is provided for the rich, poor and everyone on the street. It is a matter of how the company is designed and how each of the units is put together.
Support for these Products and Solution
Any engineering firm either mechanical or telecom that wants to see beyond today must think about its product and what package it has in place for after-sale services. For instance, for Motorola products, before you are granted agency rights, they will ensure that you have competent engineers who have been well trained. Periodically, it is not a one-off training; it is a thing we do every six months. We also send them abroad for further training. All our equipment carries one to two years warranty and with that you should have adequate support otherwise you will keep changing equipment which might not be good for the business. At Totaltelecoms Solutions, after-sales service is our watch word. Most of the profit margin are from after-sales service so if we do not have competent engineers, the chances of we being efficient is not there. This time around time is money and no good end user will want to experience down time. Ours is to ensure that the down time of any equipment is minimal. Our after-sales service is valid and robust and we do not compromise standards.
Totaltelecom Solutions and Motorola
Totaltelecoms Solutions came into being about seven and a half years ago and right from inception, we have had a relationship with Motorola. Today as I am talking to you, we are ‘one tier representative in-country’ which means it is a total package. Total package comprises of marketing, integration, installation and consultancy. Before a company would be nominated to stand in for Motorola, it must have been well tutored and trained because what we do here locally is exactly what you get either in Chicago, Israel or wherever that kind of service is offered by Motorola. Apart from the Motorola representative that people know us with, we are also into system integration, bringing in new equipment, putting them together using our knowledge of engineering so that at the end of the day when Motorola sees some of the output of some of their products, they are amazed. This has happened several times. But you will find out that engineering in a global village now is more than doing jobs in the straight jacket the way it was brought from Chicago. Customers are becoming more and more sophisticated than what the manufacturers must have input into the system. It is now our obligation to ensure that we meet up with that challenge by adding extra value to customers.
Expansion Plan   
By February next year, we will open our Abuja office. We have about 30 dealers in Abuja who act as back- ups when we are not there. What we did was to train these selected dealers to position them to be able to offer after sale support our products they sale. We also have a liaison office in Port Harcourt which takes care of the South-South and South-East zones. Most of the jobs we do is unlike the GSM selling outlets where people have to see you. Trunking projects are up to about 100 to 120 million at a go, you will have to dialogue with customers, it takes time before they even put pen on paper and it is not something that happens every now and then. The equipment we deal in is more of safety, security, and industrial equipment; it is not something you can just pick from the street. We have to ensure that the organization we are working with has the necessary government regulatory approval documents. We have to check if you have the frequency license, if not we will have to link them with the Ministry of communication to ensure that the governmental aspect of the transaction is done before they can get back to us for deployment of the solution or products.

 


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Court Jails ‘Colonel’, ‘Major’ of Global Money-Laundering Ring

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A “colonel and a major” in a “worldwide highly sophisticated money-laundering syndicate on a breathtaking scale” have been jailed for nine years and 7 and half years respectively.

Court Jails ‘Colonel’, ‘Major’ of Global Money-Laundering Ring

Ejike Francis Ogbuefi (42) of Clonard Road, Crumlin, Dublin 12, and Steven Silvester (32) of the Paddocks, Morristown, Newbridge, Co Kildare, were both convicted of directing the activities of a criminal organisation following a trial at Dublin Circuit Criminal Court in February.

Ogbuefi was also convicted of 32 counts of money laundering and seven of conspiracy to launder money.

The jury also convicted Silvester of five counts of money laundering, two of attempted money laundering, four of conspiracy to launder money and one of using a false instrument.

Both defendants had no previous convictions here or in another jurisdiction.

The court heard that both men were assessed to be above mule herders and money mules in the operation, with Ogbuefi having a more active role.

During the sentence hearing, Judge Martin Nolan suggested to the investigating garda that the men were a “colonel and a major”, which Det Garda Steven Kelly agreed with.

Imposing sentence on Friday, the judge said both men were involved in the offending and played certain roles.

He noted that the scheme’s ambition was to “get accounts to launder illicit monies” which were “undoubtedly the product of criminal behaviour” and that third parties unknown to the court suffered as a result.

“Both men were reasonably experienced in how the banking system works” and aware of its weaknesses which they tested, sometimes successfully, the judge said.

The judge said he had considered the mitigation and there was a “good chance” the men would not reoffend in future, but that the court could not be certain.

The judge noted that money laundering is a “serious problem” and the court often dealt with cases of people who provided their bank details to be used in these schemes.

“These bank accounts are absolutely necessary for all fraud, because monies have to come to earth somewhere,“ the judge said, noting that the defendants’ main role was to procure bank accounts so that money could be sent to others who profited.

He imposed on Ogbuefi a sentence of nine years and imposed a 7½ year sentence on Silvester, whom he considered to be at a lower level.

Kelly told Seoirse Ó Dúnlaing, prosecuting, that the Garda investigation looked at various bank accounts, transactions and online communications.

Evidence suggested both men were receiving requests, often from phone numbers in Nigeria, to launder money from different types of frauds.

Kelly agreed with Conor Devally, defending Ogbuefi, that his client is from Nigeria and his family is law-abiding.

Garda Kelly agreed with Maurice Coffey, defending Silvester, that his client became involved in this criminality some time after his arrival in Ireland in 2015 and had no record of shopping in high-end stores or trappings of wealth.

It was also accepted that Ogbuefi appeared to have a more active role than Silvester.

Defence counsel told the court their clients accepted the verdicts of the jury and were remorseful.

Testimonials were handed to the court on behalf of both men.

Mr Devally asked the court to view Ogbuefi as being “appointed to a position of local authority in a wider organisation”.

Mr Coffey said Silvester was under pressure and desperate at the time.

He asked the court to consider that his client did not come to Ireland to get involved in this offending, but fell into temptation at a time of vulnerability.


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Activist Warns against Rising Junk Food Culture in Nigeria

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Nnimmo Bassey, environmental activist and food sovereignty advocate has raised concerns over the growing influence of junk food culture and global food politics on Nigeria’s food systems.

Activist Warns against Rising Junk Food Culture in Nigeria

Nnimmo Bassey, environmental activist

Bassey warned that the increasing consumption of highly processed foods poses serious risks to public health, cultural identity, and national food security.

He made these remarks on Thursday while speaking at the Sustain-Ability Academy lecture on Food, Power and the  Politics of Hunger, organised by the Health of Mother Earth Foundation in collaboration with the University of Port Harcourt.

“Food is not just for sustenance; it is central to our identity, our relationships, and our traditions,” he said.

He explained that traditional diets reflect the diversity of Nigeria’s ethnic groups and have historically fostered unity within communities.

Bassey traced the evolution of food systems in Nigeria, highlighting how colonialism, commerce, and conflict have reshaped local diets.

He referenced the Nigerian Civil War as a turning point when food was weaponized, leading to widespread malnutrition and long-term dietary changes, particularly in the Eastern region.

The activist criticized the rapid rise of fast food consumption, describing it as a product of modern society’s demand for instant gratification.

According to him, fast food outlets use sensory stimulation, bright lighting, loud music, and constant visual entertainment to distract consumers from questioning the nutritional value of what they eat.

“People leave with more than just a full stomach, they carry heavy metals, artificial colourings, and harmful substances in their bodies,” he said.

Bassey also expressed alarm over the increasing presence of genetically modified organisms (GMOs) in Nigeria’s food system.

He argued that such products, often introduced without sufficient scrutiny, could have long-term health and environmental consequences.

He further cautioned against the role of political leaders in normalizing unhealthy consumption patterns.

“When top politicians publicly consume junk food and sugary drinks, they send a dangerous message that such habits are acceptable or even desirable,” he said.

At the heart of his argument is what he described as “food colonialism” a system driven by global power dynamics, where economic pressures, debt, and cultural influence shape local food choices to benefit multinational corporations at the expense of local farmers.

Bassey called for a “decolonization” of food systems across Africa, urging governments and citizens to prioritize indigenous foods, protect seed-sharing traditions, and resist policies that undermine local agricultural practices.

He also challenged prevailing narratives around hunger, questioning whether food insecurity is truly a result of low productivity.

“In countries like Nigeria, nearly half of all food produced goes to waste. The issue is not just production, but distribution, policy, and power,” he explained.

The session concluded with a call for urgent reforms to ensure fairness, resilience, and sustainability in food systems, with a focus on supporting smallholder farmers and addressing the structural causes of hunger.


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Gartner Forecasts Surge in AI-powered Public Services

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At least 80% of governments will deploy artificial intelligence (AI) agents to automate routine decision-making, enhancing efficiency and service delivery by 2028.

This is according to market research firm Gartner, which highlights a growing shift toward digital governance, where AI-powered systems will increasingly handle repetitive administrative tasks, such as processing applications, managing public records and responding to citizen queries.

“Government chief information officers are under growing pressure to embed AI into decision-making capabilities rapidly and responsibly,” says Daniel Nieto, senior director analyst at Gartner. “The rise of multimodal AI, alongside conversational and agentic systems, has expanded what public organisations can automate, understand and anticipate.”

The Gartner report comes as South Africa is moving to embed AI into public administration, with early use cases emerging across service delivery, disaster response and internal operations, even as full-scale deployment of autonomous “AI agents” remains some years away.

The country’s National AI Policy Framework, released in 2024, has set the direction for adoption, with a comprehensive national policy expected by 2027.

Implementation is likely to follow from 2027 onwards, positioning the country for a more structured and regulated rollout of advanced AI systems across departments.

While South Africa has yet to deploy AI agents at scale, government and research initiatives indicate that agent-like systems are already taking shape.

Global use cases

Globally, governments are rapidly deploying AI agents to automate public services and internal operations, shifting from simple chatbots to systems that can execute tasks and coordinate workflows.

In the US, federal and city agencies are using AI agents to handle citizen queries, draft documents and manage call centres, while in China, autonomous systems are being integrated into administrative processes and urban management.

European governments are piloting AI-driven tools in policing and public service delivery, and in emerging markets, agentic platforms are being used to improve disaster response, financial inclusion and digital identity systems.

However, Gartner notes that fragmentation is one of the most persistent barriers to AI value in government.

According to a Gartner survey of 138 respondents from government organisations worldwide between July and September 2025, 41% of respondents cited siloed strategies and 31% cited legacy systems as key challenges to adopting and implementing digital solutions.

“Technology modernisation alone has not resolved these issues,” says Nieto.

The market analyst firm says as AI transitions from experimentation to being deeply embedded in decision-making, governance approaches must also evolve. It points out that traditionally, AI governance has centred on managing models, data and algorithms.

However, it states that decision intelligence (DI) shifts this focus towards the governance of decisions themselves; for example, on how they are designed, executed, monitored and audited. This shift in governance is especially critical in government, where public legitimacy relies on transparency and fairness, the firm explains.

Measurable impact

The Gartner survey found that 39% of respondents cited improved service and citizen satisfaction as primary reasons to invest in building citizen trust.

The firm notes that DI offers a structural foundation for operationalising this trust by making decision pathways explicit and auditable.

“By governing decisions, rather than just isolated AI components, governments can better balance automation with human judgement, particularly in high-stakes or rights-impacting contexts,” says Nieto. “Regulated industries and governments cannot rely on opaque ‘black box’ systems for consequential decisions. DI elevates explainability from a technical requirement to a governance imperative.”

Because of the need for transparency in decision-making, Gartner predicts that by 2029, 70% of government agencies will require explainable AI (XAI) and human-in-the-loop (HITL) mechanisms for all automated decisions that impact citizen service delivery.

Gartner explains that XAI and HITL designs are foundational to public-sector DI. These mechanisms ensure decision logic can be inspected, explained and challenged. Because of XAI and HITL, humans also retain authority over exceptions, appeals and high-risk cases, and accountability is preserved even as automation increases, it adds.

While efficiency remains important, Gartner says citizen trust in government’s ability to provide effective services is becoming a key driver of digital transformation. Fifty percent of government respondents cited improved citizen experience as one of their top three priorities.

“As AI and decision intelligence increasingly automate and streamline service delivery, the traditional notion of ‘citizen experience’ evolves,” says Nieto.

“When citizens receive what they need from the government automatically, direct interactions may decrease, making trust in the system’s reliability, fairness and transparency even more critical. Because trust is so imperative in these situations, the predictive capacity to anticipate potential needs could reshape how government digital services are delivered.”

 


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