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Paga Blazes the Trail in Seamless Payment Solutions

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Central Bank of Nigeria (CBN) has been making several efforts through licensing and policies to ensure that Nigerians experience ease of payment without having to carry cash driven by technology. Such efforts included licensing of mobile money operators, financial inclusion initiative among others.

One payment solution provider has distinguished itself by delivering seamless cashless payment through its three channels of reaching the market, which included consumer direct channel, Agent network and merchant payment App.

Founded  on the simple belief that digital technology can be leveraged in building an ecosystem that enables people to digitally send and receive money and offer simple financial access for everyone; as mobile money operator licensed by the Central Bank of Nigeria, Paga offers a range of services such as: free money transfers, deposit to bank accounts, buying/sending of airtime, bill payments, remittances, bulk disbursements & collections that are accessible via its online channels (web/app) and on any basic mobile phone via dialing *242#.

Paga is also the largest distribution network for financial services in Nigeria through its nationwide agent network – mom and pop stores, pharmacies, grocery stores – where people can get access to financial services.

Jay Alabraba, co-founder, Paga, at a media interactive session on how Paga is realizing its set objectives and impacting on the community, said that; “at Paga, our five core values that form the guiding principles of how we conduct ourselves, how we run our business and how we interact with customers centres around Collaboration, Ownership, Result Oriented, Integrity and Innovation (CORII), they are the yardstick for determining and measuring our conduct internally and externally”.

He added that, in the nine years of operation, Paga has become a payment network of choice for Agents, consumers and merchants. Evident in the feats achieved so far in the market such as; having onboarded 27,273 Agents accounts (up 11% from 2019); 700% quarter on quarter growth in user signups; 200% increase in monthly volumes for self -transacting individuals; 260% increase in sellers and updates to Paga mobile app have been very well received and the app achieved a 4.5 rating in the Google Play Store.

Alabraba however, disclosed the plan by Paga to expand beyond the shores of Nigeria to Mexico and Ethiopia. The two countries according to him, has large population and similar payment problems like Nigeria hence their target for expansion.

Impact on Agents

Paga has successfully established a well trusted and known brand – earning the trust and confidence of people and the network. Its Agents have come to feel a keen sense of honor to be a part of Paga.

While some agents use other competitor brands, the measure of trust they ascribe to Paga is admirable so much so that many of them leave their daily commissions in their Paga accounts overnight.

The sense of identification with the brand is further underlined by the model of monthly payment of commissions as it gives them that sense of working in an office environment; some of the Agents refering to themselves as Paga staff (that sense of belonging).

Above all is the empowerment that the Paga model has enabled them with opportunity to contribute, provide employment and business expansion that make them – the Agents – honoured members of their communities.

Agents Testimonial

Kapig Ventures

“Our experience with Paga has been rewarding so far. No doubt Paga has made life better for us from their Marketing support for revenue growth to the Emergency Float and weekend support most especially – that keeps us in business; to the Customer Care/ problem resolution feedback system.

“We enjoy product assortment and innovations that allow us offer a variety of service offerings to customers”.

Eazymayor Communication Ventures

Paga, has been a life saver for me especially in the light of recent global events that could have left my business stranded. For me Eazymayor Paga is my life in every way!

Pefadat Koncept

Paga is user friendly, very low downtime, super back-end support, robust, best transaction history of audit. I now have peace of mind managing my large branch network.

Soyeb Enterprises

I have never had reason to doubt the Paga platform. The loyalty, reliability and conscientiousness of the Paga team align perfectly with mine and this makes for an enjoyable and profitable relationship. I now have 5 thriving Paga outlets, and remain open to more opportunities when they present themselves. For me, it Paga and no other!

Foyfat Nigeria Enterprises

I have been a Paga Agent for 9 years now and I am really most grateful to God for the ability to join Paga tin Making Life Possible for my customers and for me at a time I needed an extension in my existing business. Because of Paga, my business is now a landmark, a brand name in my community! Everyone calls me “Mama Paga”!

With Paga, other parts of business interests have grown. Thank you, Paga Team, for making life possible for me and for my community!

Impact on Community

Alabraba explained that Paga impacts on community by empowering her communities and applying the expertise of at their disposal, philanthropic capital and technology to deliver commercially sustainable social impact at scale.

“Our Impact on our Communities are guided by the UN Sustainable Development Goals (SDGs) and our Environmental, Social and Governance (ESG) materiality.

“Our Community encompasses key stakeholder groups that present us with the opportunity to make life possible; this includes our: Agent Network, People: Customers, Employees (present & future).

“Environmental, Social, and Corporate Governance (ESG) refer to the three central factors in measuring the sustainability and societal impact of an investment in a company or business.

Environmental:  Minimizing our business’s impact on the planet, by deploying providing smart solutions that reduce paper and consumables use such as Electronic Peer Review.

Governance: Our three lines of defense model to ethical and responsible operations are embedded in its core values and daily work. “Our independent board structure and robust risk management guide us in maintaining the highest business standards.”

Social: By applying the expertise of our workforce and leveraging our research, philanthropic capital, technology, data insights and partnerships, we are delivering commercially sustainable social impact at scale.

-Paga Boost

– Making Lives Possible Initiatives

“This impact reporting focuses on the Social – leading in empowerment, creating meaningful opportunities, diversity and inclusion and strengthening our communities. These are area is critical to our business essences, and where we know we can have notable impact,” he said.

Paga also impacts on the people through its Girl Child Scholarship Scheme, Turning Dreams into Reality – Empowering Entrepreneurs, among other initiatives.


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E-Financial

Banks to Impose N50 Stamp Duty on Transfers of N10,000 and Above from January 1

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Commercial banks in Nigeria will begin charging a N50 stamp duty on electronic transfers of N10,000 and above starting January 1, 2026, in line with the newly enacted Tax Act.

Banks to Impose N50 Stamp Duty on Transfers of N10,000 and Above from January 1

CBN

The Electronic Money Transfer Levy (EMTL), now rebranded as stamp duty, applies as a one-off fee on any electronic receipt or transfer into accounts at commercial banks or financial institutions for amounts reaching or exceeding N10,000—or its equivalent in other currencies.

United Bank for Africa (UBA) notified customers via email on Tuesday, confirming the shift where senders, rather than recipients, will now bear the charge. Salary payments and intra-bank self-transfers remain exempt.

“Stamp Duty applies to transactions of N10,000 and above,” the email stated, emphasising transparency in the change from previous deductions borne by beneficiaries.

This levy forms part of broader tax reforms pushed by President Bola Tinubu’s administration, aimed at fiscal restructuring despite public pushback.

UBA reaffirmed its commitment to keeping customers informed amid evolving banking regulations.


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How Nigeria’s New Tax Law Could Redefine Risk in the Banking Sector

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By Blaise Udunze

Nigeria’s new tax identification portal goes live nationwide tomorrow, Monday, January 1, 2026, marking a pivotal moment in the country’s fiscal and financial governance. Designed to modernise tax administration and strengthen taxpayer identification, the reform reflects a decisive shift in economic strategy by a government grappling with shrinking oil revenues, rising public debt, and widening fiscal deficits.

How Nigeria’s New Tax Law Could Redefine Risk in the Banking Sector

New Tax Law

At the centre of this shift is a deeper integration of identity systems, banking data, and tax administration, most notably the adoption of the National Identification Number (NIN) as a tax identification mechanism for operating bank accounts. In parallel, banks will also begin charging a N50 stamp duty on electronic transfers of N10,000 and above, following the implementation of the Tax Act.

Individually, these measures may appear modest, even reasonable. Collectively, however, they signal a fundamental reordering of the relationship between the state, banks, and citizens with far-reaching implications for banking business, customer trust, financial inclusion, and credit creation.

Banks at the Centre of Fiscal Enforcement

Under the new tax framework, Nigerian banks are no longer merely financial intermediaries or corporate taxpayers. They are increasingly positioned as collection agents, reporting hubs, and frontline enforcement points for government revenue policy.

The linkage of NIN to tax compliance, combined with transaction-based stamp duties, reinforces a stark reality that the banking system has become the most visible and accessible channel through which the state now extracts revenue from citizens.

This expanded role exposes banks to a new layer of risk not just financial or operational, but social, reputational, and political risks that extend far beyond balance sheets.

A Structural Shift in the Banking, Tax Relationship

Historically, banks played a facilitative role in tax compliance, primarily through payment processing and remittance support. The use of NIN as a tax identifier marks a structural departure from this model.

Bank accounts are no longer merely financial tools; they are becoming gateways to tax visibility.

This shift fundamentally alters the risk profile of the banking business. Banks are now exposed not only to credit, market, and operational risks, but also to heightened social backlash, reputational damage, and political sensitivity, arising from their expanded enforcement role.

Account Friction and Slower Customer Onboarding

One of the earliest and most visible consequences of NIN-based tax identification is increased friction in account opening and maintenance.

Consequently, in a real sense, millions of Nigerians will continue to face challenges with the NIN system, including delays in enrolment and correction, biometric mismatches as well as  inconsistencies between NIN, BVN, and bank records.

For banks, this translates into slower onboarding processes, higher rates of account restriction or rejection, and increased congestion across branches and digital platforms.

What should be a growth engine for deposit mobilisation instead becomes a bottleneck, resulting in lost customers, fewer transactions, and weakened scale advantages in an increasingly competitive banking environment.

Banks as the Face of an Unpopular Tax Regime

Perhaps the most underappreciated consequence of the new tax regime is the escalation of customer hostility toward banks.

When accounts are flagged, restricted, or subjected to enhanced scrutiny, customers rarely direct their frustration at tax authorities or policymakers. Instead, they confront the most visible institution in the chain, their bank.

Banks are increasingly blamed for account freezes, accused of colluding with government, and perceived as punitive rather than service-oriented institutions. This hostility is particularly pronounced among informal sector operators, small traders, artisans, and self-employed professionals with irregular income streams.

In a low-trust economy such as Nigeria’s, perception often outweighs regulation. Banks risk becoming the public face of coercive taxation, absorbing reputational damage for policies they neither designed nor control.

Erosion of Trust in the Banking Relationship

Banking fundamentally depends on trust that deposits are safe, transactions are private, and institutions act in customers’ best interests.

When NIN becomes a tax enforcement gateway, that trust begins to fray. Banks are no longer seen primarily as custodians of savings, enablers of enterprise, or neutral financial intermediaries. Instead, they are increasingly perceived as extensions of tax authorities, surveillance nodes, and compliance police.

Once trust erodes, customer behaviour adjust often in ways that undermine the formal financial system itself.

The Hidden Impact of the N50 Stamp Duty

The introduction of a N50 stamp duty on electronic transfers of N10,000 and above may appear trivial. In practice, it carries outsized implications.

For many Nigerians, especially low- and middle-income earners, electronic transfers are not discretionary transactions. They are salary payments, family support remittances, SME operating expenses, and routine commercial settlements.

Customers rarely distinguish between government levies and bank charges. The stamp duty will therefore be perceived as yet another bank fee, deepening resentment toward institutions already accused of excessive charges.

Behaviourally, customers may respond by breaking transactions into smaller amounts, increasing cash usage, or migrating to informal transfer channels, distorting transaction patterns and weakening the efficiency of the digital payments ecosystem.

Although banks merely collect the duty on behalf of the government, they will once again bear the reputational cost.

Threat to Deposit Mobilisation and Liquidity

Fear of tax exposure is a powerful behavioural driver. As NIN becomes closely associated with tax scrutiny and transaction charges mount, many customers are likely to reduce account balances, avoid lump-sum deposits, split transactions to stay below thresholds, or move funds outside the banking system entirely.

For banks, the consequences are clear, as these will result in slower deposit growth, volatile liquidity positions, and reduced capacity to fund loans.

Deposit mobilisation is the lifeblood of banking. Any policy that discourages formal savings weakens banks’ intermediation role and, by extension, the broader economy.

Reversal of Financial Inclusion Gains

Nigeria has invested more than a decade in expanding financial inclusion through agent banking, digital wallets, and tiered KYC frameworks. The use of NIN as a tax trigger threatens to reverse these gains.

Many newly banked individuals, particularly those at the base of the economic pyramid, may abandon formal accounts, revert to cash-based transactions, or rely on informal savings mechanisms.

The irony is stark as an identifier designed to formalise the economy may inadvertently push activity back into informality.

Rising Compliance, Legal, and Technology Costs

Operationally, integrating NIN as a tax identifier significantly increases banks’ compliance burden. However, institutions are expected to synchronise multiple databases, resolve inconsistencies at scale, implement continuous monitoring systems while also managing customer disputes arising from mismatches or wrongful flags.

The challenges inherent in these demands require heavy investment in IT infrastructure, expanded compliance teams and enhanced cybersecurity. The costs either erode profitability or are passed on to customers, further fuelling public resentment.

Credit Creation and Economic Growth at Risk

Reduced deposits, higher compliance costs, reputational strain, and customer attrition converge on a single outcome that mainly constrained lending capacity.

There is no two ways about this, banks under sustained pressure will tighten credit standards, reduce SME and consumer lending, and favour low-risk government securities. The ripple effects include slower job creation, constrained entrepreneurship, and, on a dangerous level, it leads to weaker economic growth, ultimately undermining the very revenue base the tax reform seeks to expand.

Revenue Without Ruin

No doubt, linking NIN to tax identification and expanding transaction-based levies may enhance government visibility over economic activity, but in reality they carry significant unintended consequences for banking business.

They risk weakening customer trust, undermining deposit mobilisation, reversing financial inclusion gains, increasing operational and reputational risks, and constraining credit growth.

Banks do not oppose taxation. What they caution against is turning financial inclusion infrastructure into a blunt instrument of tax enforcement without adequate safeguards.

For the policy to succeed without damaging the banking system, regulators must ensure clear thresholds and exemptions, strong data protection guarantees, phased implementation and ensure sustained public education to redirect hostility away from banks.

Ultimately, the critical question is not legislative readiness but execution, especially coordination across institutions, technological preparedness and the capacity to prevent unintended disruption to businesses and citizens alike. The authorities must understand that when revenue meets risk, wisdom lies in balance.

Blaise, a journalist and PR professional, writes from Lagos and can be reached via: [email protected]


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GTCO Secures Regulatory Approvals to Raise N10bn in Private Placement

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Guaranty Trust Holding Company Plc (“GTCO) has obtained the approvals of both the Central Bank of Nigeria (CBN) and the Securities and Exchange Commission (SEC) to undertake a private placement of its ordinary shares, subject to the fulfilment of the applicable conditions precedent and regulatory requirements.

The Financial Holding Company had earlier on August 29, 2025 announced that its banking subsidiary (Guaranty Trust Bank Limited) had satisfied and surpassed the new CBN minimum capital requirement for commercial banks with international authorisation, having already increased its capital to N504.037 billion.

The Company has entered into an arrangement, in connection with a best efforts private placement for gross proceeds of up to N10 billion from the sale of up to 125,000,000 of the ordinary shares of the Company at N80 per share”.

This private placement in the sum of N10billion is being raised pursuant to Section 7.1 of the Guidelines for Licensing and Regulation of Financial Holding Companies (FHCs) in Nigeria regarding the computation of the capital of FHCs.

According to a statement signed by the company’s Group General Counsel/Company Secretary, Erhi Obebeduo, the proposed private placement is being undertaken pursuant to the company’s shareholders’ resolution passed at its Annual General Meeting held on 9 May 2024 which authorised the Board to establish a capital raising programme of up to $750,000,000 or its equivalent through the issuance of ordinary shares, preference shares, convertible and/or non-convertible bonds or any other instruments, whether by way of a public offering, private placement, rights issue, book building process or any other method or combination of methods in such tranches, and at such dates and upon terms and conditions as may be determined by the Board.

The statement further read that, “As a result of this, the Board has authorised the Company to embark on a private placement to raise N10,000,000,000.00 (Ten Billion Naira only), by the allotment of 125,000,000 (one hundred and twenty-five million) ordinary shares of 50 Kobo each (the “Private Placement”).

The Offering is scheduled to close on December 31, 2025 (the Closing Date) and is subject to certain conditions, including, but not limited to, receipt of all necessary approvals.

 


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