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Report Finds Africa’s SMEs Grapple with Tech Costs, Skills Dearth
Although small and medium enterprises (SMEs) in Africa are increasingly investing in digital technologies, their innovation journey is hindered by the high cost of technology upgrades, the lack of digital skills, and regulatory and compliance issues.
This is the key findings of a research report, titled “Levelling the SME playing field”, jointly commissioned by Vodacom Group, Vodafone Group and Safaricom.
It is the sixth research paper under the Africa.connected initiative, which aims to drive sustainable development by closing the digital divide in Africa’s key economic sectors through strategic partnerships.
The research is based on conversations with 400 SMEs across eight African countries − South Africa, Kenya, Egypt, Ethiopia, Mozambique, Tanzania, the Democratic Republic of the Congo and Lesotho − ranging in size from one to 200 employees.
The survey is run in partnership with World Wide Worx, a local research firm that focuses on trends in information technology and telecommunication.
According to the findings, digitalisation has been a game-changer for African SMEs, with the respondents highlighting the positive effect of technology on enhancing growth, efficiency, competitiveness and customer service.
Nearly 70% of surveyed SMEs invested in technology in the past 12 months to help boost growth and resilience – an indication that SMEs are embracing the positive impact of technology, reveals the survey.
While there are numerous opportunities that unlock the full potential of digitalisation for these businesses, addressing barriers − such as infrastructure, connectivity, the high cost of implementing technology, lack of adequate tech skills and developing best practice frameworks for better collaboration − remains key to business growth.
“SMEs play a pivotal role in both the global and African economy, contributing to job creation, innovation, economic growth and regional development,” says Shameel Joosub, Vodacom Group CEO.
“In fact, the World Bank reports that SMEs are responsible for more than 80% of Africa’s employment and 50% of the GDP.
“But SMEs in Africa face a number of distinct challenges, which include access to finance and markets, regulatory barriers, inadequate technology adoption and limited management capabilities. To address these stumbling blocks, strides must be made to promote financial inclusion, simplify regulation, enhance technological infrastructure and encourage innovation. The technology pieces of this puzzle – as our research shows – are incredibly important.”
When it comes to technology use and adoption, the research shows SMEs work relentlessly to secure finance to address the high costs of technology and the associated implementation. But the initial start-up costs are only the beginning of what will be required throughout their digital journey.
In the study, 58% of respondents cited the high cost of technology upgrades and renewals as key hindrances (39% in SA), with 32% citing difficulty in integrating new technologies with existing systems and regulatory confinements.
Limited internet connectivity and access affects 30% of respondents (17% in SA), while 14% grapple with lack of support and training for employees to use technology (39% in SA).
SMEs that have integrated technology into their business are increasingly making use of e-commerce platforms, social media and digital payment solutions, such as e-wallets and micro-financing services. Innovative use of data analytics tools can further help SMEs to expand their reach, access valuable data insights and streamline operations, according to the report.
Unfortunately, the workforce is often resistant to digitisation, especially those working for SMEs with strong human relationships.
The lack of digital skills and knowledge, support and training for employees and executives around the values and use of specific tools and technologies compound this issue, states the survey.
Added to this, SMEs can no longer ignore the threat of cyber security concerns, as criminal attacks or breaches do not discriminate against business size, it points out.
To reap the many benefits that technology brings, laying the right foundations is key.
“This starts with investing in training for employees, either through online resources, hiring IT consultants, or partnering with local technology firms to equip teams with the skills and knowledge needed to manage the challenges of the digital landscape.”
Regulatory and compliance issues can be a significant hurdle, so it’s vital that regulators develop effective policies rooted in a deep understanding of the myriad constraints SMEs face and implement targeted programmes that empower these small ventures to succeed.
“While these businesses might be ‘small’, their impact is significant, which is why it is essential that regulatory bodies are willing to engage in discussions with SMEs regarding compliance requirements.
“Regulators should also assist smaller firms in navigating different regulatory frameworks. This is crucial when it comes to data and its utilisation. For SMEs, much like any other business regardless of size or industry, the ability to access the right data can provide a critical competitive-edge and enable them to better fulfil customer needs,” notes the survey.
Karex, world’s largest condom maker, plans to raise prices by up to 30 percent due to supply disruptions linked to the Iran war.
This means that safe sex could get more expensive if the war continues to disrupt global supply chains, according to Goh Miah Kiat, CEO, Karex.
Kiat told old Reuters that rising freight costs and shipping delays have increased demand and forced the company to pass costs to customers.
Broader supply chain issues and higher oil prices could impact many everyday products that rely on petrochemicals.
“The situation is definitely very fragile, prices are expensive… We have no choice but to transfer the costs right now to the customers,” Goh told Reuters.
Karex joins a growing list of companies that are bracing for supply chain disruptions amid the ongoing war in Iran.
Based in Malaysia, Karex produces condoms, personal lubricants, gloves, medical catheters and probe covers.
The company manufactures male latex condoms including ONE, Trustex, Carex and Pasante, and it can produce over 5 billion condoms annually. Karex also exports to more than 130 countries, according to its website.
“We’re seeing a lot more condoms actually sitting on vessels that have not arrived at their destination but are highly required,” Goh said.
Federal High Court in Abuja has upheld Federal Competition and Consumer Protection Commission’s (FCCPC) authority to investigate consumer complaints and enforce regulatory oversight in Nigeria.
Tunji Bello, EVC/CEO, FCCPC
In a statement signed by Ondaje Ijagwu, director, Corporate Affairs, the Commission said that in the judgment delivered by James Omotosho on April 20, 2026, the court dismissed a suit filed by Air Peace Limited challenging the Commission’s statutory powers.
The ruling affirmed the Commission’s mandate under the Federal Competition and Consumer Protection Act, 2018 to “receive complaints, assess matters brought before it, and take appropriate lawful steps, including investigation where necessary.”
Reacting to the decision, Tunji Bello, executive vice chairman and chief executive officer of the Commission, said; “the judgment reinforces the importance of regulatory oversight in safeguarding consumers and ensuring fair market practices.”
Bello explained that the case stemmed from complaints involving “unrefunded ticket fares, cancelled flights, and other service concerns affecting passengers.”
Bello stressed that consumers who pay for services are entitled to fair treatment, transparency, and redress in accordance with applicable law.
He also said that investigations conducted by the Commission are administrative processes aimed at establishing facts.
“It does not amount to a finding of liability or wrongdoing,” he said.
The FCCPC boss further reiterated the agency’s commitment to due process and constructive engagement with businesses, noting that the Commission would continue to operate in a “fair, professional, and transparent manner.”
Bello also urged companies operating in Nigeria to cooperate with lawful regulatory procedures and strengthen internal complaint resolution mechanisms to address consumer grievances promptly.
The Commission said it will continue to act within its statutory mandate to protect consumers, promote competitive markets, and build confidence in key sectors, including aviation.
Underscoring the strength of the UK-Nigeria strategic partnership, the UK has completed its first trade and investment mission to Nigeria since the recent State Visit, focused on turning high‑level agreements into practical commercial opportunities for businesses in both countries.
Supported by the UK Department for Business and Trade and delivered by DMA Invest in partnership with the Nigeria Investment Promotion Council (NIPC), the 2-day trade mission brought together 43 delegates from 30 British companies to build partnerships, deepen commercial engagement and pursue new opportunities across priority sectors with their Nigerian counterparts.
With trade between both countries now at a record £8.1 billion, and Nigeria established as the UK’s largest export market in Africa, the mission highlighted where UK expertise can add the more value to Nigeria’s reform‑driven economy.
Opportunities discussed spanned key sectors such as infrastructure; energy and power; water, environment and climate solutions; agriculture; finance and professional services; testing and certification standards; logistics and supply chains; and technology, including education, aviation and communications.
These sectors align closely with the priorities set out under the UK-Nigeria Enhanced Trade and Investment Partnership (ETIP) and reflect areas where UK capability, high standards and long‑term partnership approaches are well matched to Nigeria’s evolving market needs.
The mission also focused on challenging outdated perceptions of Nigeria, highlighting its shift towards a high‑potential, reforming economy, and energising businesses around new commercial opportunities supported by an improving macroeconomic outlook.
It encouraged UK and Nigerian firms to recognise complementary strengths and pursue new partnerships, reinforcing the message that both countries are open for business and natural partners for growth.
Dr Richard Montgomery, British High Commissioner to Nigeria, said: “This trade mission is a clear signal of intent. As the first UK business delegation to Nigeria since the State Visit, it shows how we are turning strong political alignment into real commercial action and long‑term partnerships for businesses in both countries.
“By bringing together UK companies and Nigerian partners across priority sectors and working closely with DMA Invest and the Nigeria Investment Promotion Council, we are backing ambition with delivery and making clear that the UK is committed, engaged and ready to do business with Nigeria for the long term.”
Aisha Rimi, Chief Executive Officer, Nigeria Investment Promotion Commission, said: “This trade mission represents a timely and strategic step in translating the renewed momentum from the UK–Nigeria State Visit into tangible investment outcomes for Nigeria. At the Nigeria Investment Promotion Commission, we are focused on facilitating partnerships that align with our national priorities and unlock value across key sectors of the economy.
The strong interest from UK companies reflects growing confidence in Nigeria’s reforms and its position as a leading investment destination in Africa. We remain committed to working closely with our partners to ensure that these engagements result in sustainable investments, job creation, and inclusive economic growth for both countries.”
Ronald Chagoury Jr. Vice-Chairman of Hitech and ITB, said: “As long-standing investors and operators in Nigeria’s infrastructure sector, Hitech and ITB are proud to support this UK–Nigeria Trade Mission and its focus on delivering tangible commercial outcomes.
“The successful close of a $1 billion ports transaction, backed by UK Export Finance, reflects both our execution capability and the strength of international partnerships when aligned with national priorities. We see this as a pivotal step in advancing Nigeria’s port infrastructure and a strong signal of confidence in the country’s reform agenda under the Renewed Hope framework.”
Atam Sandhu, Chief Executive, DMA Invest, said: “This UK–Nigeria Trade Mission demonstrates the value of bringing government, investors and delivery partners together in a structured, deal-focused environment. Our role is to convene the right stakeholders and translate strategic alignment into practical commercial outcomes.
The quality of engagement across infrastructure, energy, finance and related sectors reflects the depth of opportunity in Nigeria and the UK’s commitment to long-term partnership. We are proud to have supported this mission alongside the UK Department for Business and Trade and NIPC, and to help accelerate conversations that move projects closer to investment and delivery.”
All 43 delegates from 30 British companies participated in the UK-Nigeria Business Forum alongside senior representatives from the UK and Nigerian Governments, Nigerian businesses and the wider private sector.
The forum provided a platform for direct engagement with Nigerian companies, practical discussions, relationship‑building and the exploration of new partnerships aligned with Nigeria’s reform‑driven priorities.
This mission marks an important step in deepening the UK-Nigeria economic partnership. By strengthening relationships, building confidence and supporting deal‑making, it ensures that the momentum from the State Visit continues to translate into sustained commercial outcomes, long‑term investment and shared growth.
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