Telecom
Salesforce Introduces AI-Powered Billing Support for Communications Service Providers
Salesforce unveiled at Mobile World Congress Barcelona 2024, Billing Inquiry Manager, a new innovation for Communications Cloud. It brings the power of generative AI to communications service providers (CSPs), helping service agents provide personalized, proactive customer support and resolve billing issues faster.
Significance: Billing, pricing, and payment issues top the list of customer complaints in an industry struggling with low customer satisfaction and high customer churn, and where billing discussions are one of the most common customer touchpoints.
What’s new: Salesforce’s Billing Inquiry Manager gives CSP service agents an enhanced view of a customer’s data, including billing information and payment history, along with AI-powered insights that help them resolve customer issues fast and improve customer satisfaction.
Billing Inquiry Manager is built on the Einstein 1 Platform: Salesforce’s trusted customer platform helps organizations safely take advantage of their data to create better customer experiences and enhance employee productivity with AI.
Innovation in action: Service agents can access Billing Inquiry Manager right from the Communications Cloud Service Console, where they can use AI insights from Einstein to reveal key anomalies on a customer’s account, including new charges, changes in network usage, or a declined payment.
Service agents can then tap generative AI to create succinct billing summaries and an analysis of billing trends. With this information, agents can then quickly determine the best next step to take to resolve the customer’s issue, including how they might be able to reduce their bill in the future.
Salesforce perspective: Linda Saunders, Salesforce Director Solutions Engineering Africa, shared insights on Salesforce’s AI innovation for the communications industry:
“The extremely competitive nature of the communications industry makes great customer experiences uniquely important. AI innovations like Billing Inquiry Manager make it possible for service agents to do their jobs better and faster. By enhancing agent productivity and providing better customer experiences with AI, CSPs can gain an edge in the market.”
“We are focused on arming CSPs with AI innovations that will provide tangible, immediate benefits in high-priority areas like increasing efficiency, improving customer satisfaction, and reducing time to serve. And trust is really what makes AI deployable and scalable, making Salesforce uniquely positioned to help CSPs revolutionise their businesses.”
Telecom
MoMo PSB, LSSBI Advisory Partner for Seamless Tax Payments
MoMo PSB has announced a partnership with Leadership Strategy Sustainability Business Innovation (LSSBI) Advisory to enhance financial inclusion and streamline tax payments in Ekiti, Nasarawa, and Rivers states.
This collaboration introduces MoMo as the official payment platform for taxpayers, enabling easy and convenient payments via the USSD code *5229#.
Nigeria CommunicationsWeek report that the partnership aims to boost compliance, drive revenue development, and promote financial autonomy for marginalised communities. Key stakeholders highlighted the significance of this collaboration in closing the financial gap and promoting economic growth.
Read Also: MTN Nigeria takes full control of MoMo bank for $4.6m
With this initiative, MoMo PSB reaffirms its commitment to providing accessible and user-friendly financial services to all Nigerians, particularly the unbanked and underbanked populations.
The launch of the USSD code *5229# demonstrates MoMo PSB’s dedication to expanding financial inclusion and promoting digital payments.
Ekiti State officials lauded the partnership, commenting on the convenience of using the MoMo payment platform, while emphasising its potential to increase tax compliance and benefit local communities.
The collaboration is part of a broader initiative to empower citizens with financial autonomy, encourage saving, and promote responsible money management.
As the rollout begins in Ekiti, Rivers, and Nasarawa, MoMo PSB and LSSBI Advisory aim to expand the initiative nationwide, encouraging other states and private sector partners to explore similar collaborations, leveraging technology to improve access to financial services. This partnership marks a new era in tax payment solutions, prioritising efficiency, inclusivity, and financial empowerment for all Nigerians.
MoMo PSB, established in May 2022 as the fintech division of MTN, continues to focus on delivering user-friendly, accessible, and affordable financial services to both new and existing customers across Nigeria.
Telecom
Glo Introduces Instalment Payment Scheme for Purchase of Smartphones
Globacom has unveiled a new device acquisition scheme to enable Nigerians own smartphones and pay conveniently over several months. The scheme is dubbed: “Buy Now, Pay Small Small” and is available in Gloworld shops across the country.
The scheme aims to bridge the digital divide by enabling individuals and businesses have access to the latest smartphones and devices more conveniently. This, Globacom claims, will make customers more connected and more productive.
A press statement released by Globacom explained that it is offering flexible payment options to its customers so they can acquire devices of their choice and spread the cost of these new devices over several months through instalment payments that is manageable for them.
The scheme has a wide range of smartphones and other smart devices from top brands that customers can chose from.
This device financing is available to all new and existing Glo customers who can avail the benefits of the programme when purchasing new devices from Gloworld stores across Nigeria.
Moreover, customers can choose from various payment plans to suit their budget, with tenures of up to six months and special interest rates on all flagship devices.
Globacom said customers who purchase devices under the programme will also be given a data bonus of 18GB for six months, adding that it is focused on customer satisfaction, through ensuring a convenient system of smartphone acquisition for Nigerians.
Telecom
Here’s Your Last Chance to Secure Discounted Starlink Kits @ Konga
Starlink Week at Konga, an exceptional opportunity to acquire reliable satellite internet at a significantly discounted price, ends tomorrow, Saturday, August 31, 2024.
Nigeria CommunicationsWeek gathered that customers now have chance to secure a Starlink kit at an exceptional price and experience the transformative power of high-speed internet.
Throughout the week, Konga has been dedicated to making Starlink’s cutting-edge technology more accessible to Nigerians.
Read Also: Konga Announces Starlink Week: An Opportunity To Own High Speed Internet Kit
The e-commerce giant offered Starlink kits and accessories at reduced prices, along with perks that have made this offer hard to resist.
In addition to the unmatched prices, Konga included free nationwide delivery to ensure that customers from every corner of Nigeria benefited from this offer.
Konga also provided free same-day delivery in major cities like Lagos, Abuja, and Port Harcourt, ensuring that customers can start enjoying their Starlink experience almost immediately.
As Starlink Week draws to a close, this is the final call for those who still need to take advantage of this limited-time offer.
The discounted prices, combined with the exceptional delivery options, represent a rare opportunity to invest in a technology that has revolutionized internet accessibility across the globe.
Konga’s Starlink Week has been more than just a promotional event; it has been a gateway to connectivity, offering Nigerians a reliable solution to their internet needs.
Starlink provides the service you need to stay connected wherever you are in Nigeria.
Take advantage of this exclusive opportunity. Visit Konga.com today or walk into any of Konga’s retail stores to secure your Starlink kit before the campaign ends.
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