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Shittu Frowns at Poor QoS, Urges Subscriber to Invoke ‘DnD’ Code

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Mr. Adebayo Shittu, minister of Communications
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Nigerians have been urged to join hands with the Federal Ministry of Communications and the Nigerian Communications Commission (NCC) by being proactive in the fight against the much touted short comings, poor quality services, unsolicited SMS and unauthorized deductions by telecom service operators in the country, rather than name callings and transferred aggression being exhibited on the social media.

This advice was given in Abuja by Barrister Adebayo Shittu, minister of Communications, while reviewing the Ministry’s efforts at enhancing the quality of service by telecom service providers in the country.

In a press statement by Victor Oluwadamilare, the SA, the Minister frowned at the substitution of name calling for good argumentation on the need for all hands to be on deck to checkmate the unwholesome and obvious detestable conduct of operators in the area of poor quality service, unsolicited messages and outright extortion.

‘’The social media should be put to more productive use in such a way to project the country well in the comity of nations and proffer enduring solutions to tame the monstrosity of epileptic services by telecom operators”, he quipped.

The Minister said that Nigerians have the right to complain about unsavory services they experienced in recent times from telecoms operators, but assured them that the Ministry is not folding its hands or shying away from its responsibility of ensuring that normalcy prevails in the industry, adding that the Ministry always put regulatory agencies on their toes to do the needful.

Rather than casting aspersions on the Ministry and the NCC for improper monitoring or not penalizing telecom operators by infuriated Nigerians, he said people should understand the workings of government and in turn appreciate the efforts of the regulators in ensuring that consumers enjoyed value for their money.

For the records, as part of his commitment to ensure quality telecom service, the Minster on March 8, 2016 read a riot act at a meeting with top management staff of all telecom operators in the country.

Issues discussed among others include Extortion of nigerian subscribers by telecom operators, incessant dropped calls on all networks, poor quality of Service (QoS), dead or silent calls and call tariff plans. others are deficiency in data penetration, roll out of 4G/LTE network, under-declared revenue and profit by telecom operators, disengagement of nigerian tax paying employees by telecom operators through outsourcing to foreign companies and discrepancy and discrimination against nigerian employees by telecom operators.

“In as much as I’m not holding brief for the telecoms regulatory agency, the Nigerian Communications Commission (NCC), I know as a matter of fact many positive steps the Ministry in conjunction with the NCC have taken in the last one year to stem the tide of most of the subscribers’ complaints”, adding that the innuendoes to the effect that the Ministry and the NCC have been compromised, indolent and not capable of rescuing the Nigerian masses is far from the truth.

“While it may be a sad truism that poor quality service, extortion and other malfeasances by operators might have led to misconceptions and somewhat destroyed family ties, it will be wrong to use the social media to disparage genuine efforts of the Ministry and the NCC to beat the offending operators to line.

‘’What we required is complementary support of the Nigerian people in achieving an enduring quality service that will be a pride of all and promote the nation’s economy”, Barr. Shittu added.

The NCC, he said, has made the consumer the focus of its regulatory activities which explains the proactive approach the current management of the Commission has towards issues that affect the consumer and on a large scale the entire industry.

The Minister added that the NCC has carried out a technical review following widespread complaints by consumers about deteriorating Quality of Service (QoS) experienced from November last year to February this year and that the Commission has on the strength of the findings summoned the major operators to a meeting at which it warned that provision of poor quality services is not acceptable, the consumer cannot be short-changed.

Speaking further, he said that rather than continuing to insinuate that there is corruption everywhere, from the Ministry to the telecom operators, subscribers should stop being complacent, they should equally be alive to their responsibilities as discernible consumers by being proactive and possibly sue erring operator where a prima facie case could be established.

For the avoidance of doubt, the regulatory agency, the NCC has come up with an idea among its numerous efforts, with a ‘Do Not Disturb’ code (2442) to be used by subscribers. Failure to adhere to lodged complaints, the subscribers are advised to call a toll free line 622 for complaints management by the NCC.

In the same vein, Barrister Shittu only about three weeks ago presented a catalogue of complaints by the Nigerian subscribers to the top management of MTN led by its Chairman who came on a courtesy call.

 

 


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Telcos Fault Data of FDI Flow, Claim Investment of N1.86 Trillion on Service Expansion

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Association of Licensed Telecom Operators of Nigeria (ALTON), official industry umbrella body and pressure group for major mobile network operators in the country, has faulted claims that  foreign direct investments (FDIs) into the sector slumped significantly in quarter one (Q1).

Telcos Fault Data of FDI Flow, Claim Investment of N1.86 Trillion on Service Expansion

Gbenga Adebayo, Chairman, ALTON

ALTON, said that with N2.13 trillion spent in 2025 on network upgrades and expansion that they would invest an additional N1.86 trillion on network expansion this year.

The body was reacting to the claim by the National Bureau of Statistics (NBS) that FDIs into the sector slumped significantly in quarter one.

The telcos commended the Federal Government for its continued support of the industry, while calling for a more comprehensive framework to track and report investments coming into the sector.

The operators highlighted the importance of accurate data in shaping investor perceptions and guiding policy decisions.

The association noted that while the NBS recently released its Q1 Capital Importation Report, the figures presented do not fully capture the scale of capital deployment within Nigeria’s telecoms industry.

“This disparity between reported foreign capital inflows and actual infrastructure investment highlights a gap in how sectoral capital deployment is currently measured and reported,” the statement read.

ALTON, in the statement, signed by Gbenga Adebayo and Damian Udeh, chairman and publicity secretary, respectively, expressed appreciation to the Federal Government for approving a strategic 50 per cent tariff increase in 2025, describing it as a pivotal intervention that rescued the industry from financial distress.

According to the association, the tariff adjustment restored operational viability, closed critical revenue gaps and enabled operators to reinvest in infrastructure and service quality.

The association emphasised that the policy intervention transformed the sector from a struggling model into a sustainable, growth-focused industry.

“The timely investment enabled operators to transition from financial distress to a sustainable, growth-focused model characterised by significant capital reinvestment,” ALTON stated.

The statement revealed that telecom operators, tower companies, and other players in the sector recorded a total capital expenditure of N2.13 trillion in 2025. For 2026, planned capital expenditure stands at N1.86 trillion, with funds directed towards network infrastructure expansion, technology upgrades, and operational investments critical to maintaining service quality and coverage.

These commitments, ALTON stressed, are fundamental to advancing Nigeria’s digital economy objectives and improving services for millions of subscribers nationwide.

While the NBS report indicated a sharp decline in foreign capital importation into the telecom sector, from $80.78 million in 2025 to just $7.24 million in Q1 2026, ALTON argued that this metric only reflected a portion of the actual investment activity.

The association explained that much of the sector’s capital deployment now comes from domestic sources, including reinvested operational earnings.

These financial mechanisms, ALTON noted, are not fully reflected in conventional foreign capital importation metrics, thereby painting an incomplete picture of the industry’s health.

To address this reporting gap, ALTON proposed a collaborative engagement among the Nigerian Communications Commission (NCC), the NBS, and the Central Bank of Nigeria (CBN).

The goal, according to the association, is to develop a more inclusive and transparent investment-tracking framework that accurately reflects both foreign and domestic capital flows.

ALTON reassured the Nigerian public that telecom operators remain committed to continuous investment in network expansion, modernisation, resilience and service quality improvements.

The association pledged to work closely with regulators and government institutions to ensure that the sector’s contributions to national development are comprehensively documented and appropriately recognised.

With sustained collaboration and government support, ALTON said Nigerians can expect uninterrupted access to digital services that drive economic growth, innovation, financial inclusion, and overall national development.

 


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NCC Appoints Princess Emiko to Lead Digital Bridge Institute Transformation Drive

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The Board of the Nigerian Communications Commission (NCC) has appointed Princess Oforitsenere Emiko as Interim Chairman of the governing board of the Digital Bridge Institute (DBI), a move that anchors the Commission’s plan to reposition the Institute for the next era of Nigeria’s communications sector and digital economy.
NCC Appoints Princess Emiko to Lead Digital Bridge Institute Transformation Drive

Princess Emiko

She will be joined on the board by Engr. Abraham Oshadami, Executive Commissioner, Technical Services, and Ms. Rimini Makama, Executive Commissioner, Stakeholder Management, who join as interim Board members.
The interim leadership will work alongside the President/CEO, Mr. David Daser, and the remaining board members whose tenures are unexpired, to drive the Institute’s transformation.
Established by the NCC in May 2004, DBI was created as a specialized centre for training in telecommunications and information technology.
In the two decades since, the sector it serves has grown from telecommunications into a broad, fast-moving digital economy, one where technology now advances quickly enough to demand continuous specialized training, and where communications infrastructure has become a matter of national sovereignty and oversight. Securing and advancing the future of communications and the digital economy is now a clear national and economic priority.
That future also rests on Nigeria’s young population. With 70 percent of Nigerians under the age of 30, the DBI transformation is designed to empower young people, equip them with advanced technical skills, and close the capability gap that currently slows the pace of technology adoption across the communications sector and the wider digital economy.
The repositioned Institute will concentrate on five areas: Education and Training, Research and Development, Innovation, Economic Impact and Growth, and Emerging Policy and Regulation.
The strategy has been shaped through engagements beyond the NCC and the Federal Ministry of Communications, Innovation and Digital Economy, including consultations with the Federal Ministry of Education and TETFund, the Federal Ministry of Science and Technology, and the National Agency for Science and Engineering Infrastructure (NASENI).

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QNET Breaks Silence After NSCDC Busts Alleged Human Trafficking Ring in Lagos

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QNET, a global wellness and lifestyle-focused direct selling company, has taken note of media reports regarding the recent operation by the Nigeria Security and Civil Defence Corps (NSCDC) in Lagos State, which led to the rescue of several individuals and the arrest of suspects allegedly involved in human trafficking, unlawful detention, and fraudulent activities.

QNET Breaks Silence After NSCDC Busts Alleged Human Trafficking Ring in Lagos

QNET

QNET unequivocally condemns all forms of human trafficking, fraud, exploitation, unlawful detention, and other criminal acts. We commend the NSCDC for its swift intervention and for prioritising the safety and welfare of those affected.

While investigations are ongoing, QNET wishes to state clearly that it does not offer employment opportunities, overseas job placements, visas, migration services, or guaranteed financial returns in exchange for payment. Any individual or group making such representations is acting without the knowledge, authorization, or consent of the company.

Commenting on the incident, Biram Fall, Regional General Manager for Sub-Saharan Africa at QNET, said: “Our thoughts are with those who have been affected by this unfortunate situation.

“We wish to reiterate that QNET does not offer jobs, overseas employment opportunities, visa services, or financial guarantees in exchange for payment. These are among the most common tactics used by fraudsters to exploit vulnerable individuals.

“We encourage the public to remain vigilant, verify information through our official channels, and report suspicious activities to the relevant authorities. Protecting the public and safeguarding the integrity of our brand remain top priorities for QNET.”

QNET maintains a strict zero-tolerance policy towards fraud, misrepresentation, and unethical conduct. The company actively enforces its Code of Ethics and Compliance Framework and takes disciplinary action against any Independent Distributor found to be in breach of its policies.

Since commencing operations in Nigeria through its local partner, Transblue Limited, in 2022, QNET has intensified its collaboration with government institutions, consumer protection agencies, law enforcement bodies, and the media to combat scams and misinformation associated with its brand.

These efforts include the launch of the “Say NO!” Anti-Fraud Campaign in November 2023, as well as strategic partnerships with the Lagos State Consumer Protection Agency (LASCOPA) and the Federal Ministry of Labour and Employment.

Beyond Nigeria, similar initiatives have been implemented in Ghana, Senegal, Burkina Faso, and Sierra Leone under the broader QNET Against Scams campaign.

These programmes are designed to educate communities on how to identify legitimate business opportunities, recognise common scam tactics, and avoid becoming victims of fraudulent schemes perpetrated in the company’s name.

QNET remains committed to working alongside governments, regulators, law enforcement agencies, media organisations, and civil society groups to combat fraud, protect consumers, and promote ethical entrepreneurship across Africa.

Members of the public are encouraged to verify information about QNET, its products, and its business model through the company’s official website, www.qnet.net.

Individuals who encounter suspicious recruitment activities, fraudulent job offers, visa schemes, or any misuse of the QNET name are urged to report such incidents through QNET’s compliance and integrity channels.

Suspected cases may be reported via WhatsApp on +233 2566 30005 or by email at [email protected]. All reports are handled confidentially and investigated in accordance with QNET’s compliance procedures.

For more information about QNET and its anti-fraud initiatives, visit www.qnet.net.


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