General News
Social Pressure Impact on Quality of Service Delivery

Unstable power supply remains the major challenge on improving service delivery. In spite of the fact that prize of diesel has stabilized since last year the burden is now on transporting it to base stations. Today, the road networks we have in the country is worst than it was few years ago, operators need to move diesel by road.
This means that if an operator orders for diesel in Abuja, he will have to move it to farest part of the North by road. Same in West, for instance, if diesel is ordered in Lagos it has to moved to some parts of Ogun state or even Oyo by road.
For instance, Lagos to Ibadan is a journey of about one hour ten minutes when the road is good, but today one spends about three hours on the same road. Operators are not operating outside the social framework of Nigeria. The fact remains that those issues operators are faced with, two years ago has gone worst by the day, it is convenient to come out and say ‘we blame operators for every thing, ‘because operators have the least voice.
More so, infrastructure that operators have built is now being attacked by contractors of government. When Lekki/ Epe expressway were been constructed, many fibre cable were excavated at operators cost. This situation is still going on in many states as at today. Those are infrastructure that were built some three years ago not ten or fifteen years ago. The rebuilding of these infrastructure is to be bowed by operators without recourse to the owners. Dualisation, expansion and rehabilitation of roads is going on across on the country, operators have laid optic fibre to improve network back bone across the country, those infrastructure are suffering major attack due to road works by contractors of government, without regard to valid ‘right of way’ for which operators paid several millions of naira to government.
The painful aspect of it is that there is no notice that there will be road works; all of a sudden network goes down, visit to site or location of failure, government contractors on site. This result to starting the journey of recoil you don’t know many points of failure. Because they are government contractors, operators can’t do anything, government has the power, and operators can only count their losses. It is the consumer that suffers at the end of the day.
Telecom doesn’t work in the air, it works with physical infrastructure and you must lay the infrastructure for it to work. If government refuses to allow operators lay infrastructure or make it difficult for them through high ‘right of way’ approval, one wonders how service quality won’t be poor. It is ‘Ok’ for government to say service quality is very poor and can sanction operators from now till tomorrow; if those fundamentals are not addressed we cannot improve service quality.
In recent times, base station masts owned by telecommunication companies have come under public focus largely due to the activities of the National Environmental Standards and Regulations Enforcement Agency (Nesrea).
The agency has shut down many base stations in certain areas of the country based on alleged violation of environmental laws and regulations by the companies. The agency reportedly mandated telecom companies to submit Environmental Impact Assessment (EIA) reports of where their masts are located and because there had been alleged default, some base stations were therefore shut down.
Thus, the onslaught on telecoms mast by the agency strikes somewhat of a populist chord with the citizenry. But not everything that is popular is necessarily right or even legal. Other considerations must be taken into account in the overall interest of the people. This allows for a holistic problem-solving approach for which government, as the final arbiter of our social existence, is imbued with.
While government must ensure compliance with environmental standards and regulations, the same government is also saddled with the responsibility of ensuring that telecom companies offer services in an efficient and qualitative manner to guarantee value for money spent by consumers.
There is no gainsaying the fact that base station masts are an integral infrastructure in the deployment of telecoms service. Thus, the quality of service offered by the companies is invariably linked to the existence/maintenance of the masts. In other words, the issue of getting value for money is seriously jeopardized when telecom masts are often shut down or vandalized.
More so, when people talk about congestion, they are in different ways. The engineering is not something one can explain to one who does not have the background. Today, no network operator is working without the right ‘headroom’- this is the tolerance you have to coup with when there is upsurge in subscriber demand or capacity demand. Operators work with suitable ‘headroom’ what happens is that the demand for services sometimes prove wrong of the entire world known theories on projections for ‘headroom’ and others.
Mr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton), explained that the industry is embracing co-sharing of infrastructure. “Alton has championed the issue of co-sharing and we are glad that our members have embraced it to a very large extent. Presently, we have a number of roads where fibre infrastructure is being co-shared. Our concern is not that one operator will not allow the other to co-share infrastructure, but when you co-share and there is damage to that common infrastructure the impact is more”.
“We agree with the idea of co-sharing, we are supporting it, and encouraging our members to embrace it. After the infrastructure is co-shared, how to collectively protect the co-shared infrastructure that those brought together will not have colossal damage is an important issue”.
He noted that part of responsibilities of government is to provide enabling environment and to protect operators in the environment. He cited instance of Central Lagos area, where as an operator lands a diesel truck, he will have to pay for landing, when he discharges he will be forced to pay for discharging the truck. “When you are taking away the truck from site you have to as well pay for taking away the truck from the site. It is called dispatch money; otherwise you don’t come next time.
This happens in many other local governments in the country. All these are on the neck of service providers and should be addressed for quality of service to improve.
General News
Nnaji, Former Minister Seeks Out-of-court Settlement over Certificate Forgery Allegations


Uche Nnaji
Uche Nnaji, former minister of Science, Innovation and Technology, has indicated interest to settle out of court with the University of Nigeria, Nsukka, and other parties in a certificate forgery dispute.
This was disclosed on Monday during proceedings before Justice Hauwa Yilwa of the Federal High Court Abuja, where the suit came up for hearing of pending applications.
Nnaji had approached the court in October 2025, following an investigation by Premium Times, alleging that the minister had forged his first degree and National Youth Service Corps certificates.
The report further faulted the minister for submitting the forged documents to President Bola Tinubu and the Senate during his ministerial screening.
Nnaji had subsequently resigned his position as minister following widespread controversy, stating that he did not want the issue to become a distraction from the activities of the administration.
The case has, however, stalled at the courts since it was instituted, due to procedural setbacks including issues relating to the service of court processes and multiple preliminary objections filed by the defendants.
When the matter was called on Monday, Ope Muritala, counsel to Nnaji, informed the court that although the case was slated for a hearing of pending applications, there was a fresh development, adding that parties were exploring an amicable resolution, requesting an adjournment to enable negotiations to continue.
“There is a new development as parties are exploring an out-of-court settlement,” he told the court.
P.C. Ike and N.H. Obah, lawyers representing the first (Minister of Education) and second (National Universities Commission) defendants, told the court they were not previously aware of the settlement discussions until they arrived at the court, but did not oppose the request for an adjournment to allow the talks to proceed.
Meanwhile, counsel to the third to seventh defendants, including the UNN and its principal officers, Chidubem Ugwueze, however, confirmed that the move towards settlement had been communicated earlier.
He told the court that a Senior Advocate of Nigeria, Chris Uche, who is leading the defence team, had informed him of the development.
According to him, the information originated from another Senior Advocate, Wole Olanipekun, representing Nnaji.
Although he did not object to the proposed settlement, Ugwueze urged the court to proceed with hearing the defendants’ pending motion for regularisation in the event that settlement talks collapse.
However, Justice Yilwa declined the request, stating that it would be more appropriate to consider such applications only if the out-of-court resolution efforts fail.
In view of the parties’ disposition, the court adjourned the matter to July 8, 2026, for report of settlement or continuation of proceedings.
General News
Nomination Opens for Consumers Value Awards

In a bold step to deepen consumer voice and accountability across both private and public sectors, BrandXchange the organisers of the Consumers Value Awards have announced the official launch of the 5th edition with a groundbreaking theme: “Beyond Satisfaction: Redefining Consumer Value in a New Economy.”

Scheduled to hold on 23rd September 2026, this year’s edition introduces a Consumer & Citizen Value Scorecard, a nationwide voting platform that places the power of evaluation directly in the hands of consumers. Nigerians can nominate their brands through this link: https://consumervalue.vercel.app/nominate
Speaking on the theme, the Convener, Akonte Ekine, noted that the concept of consumer satisfaction is no longer sufficient in today’s economic climate.
“For too long, satisfaction has been the benchmark. But in reality, many consumers who are ‘satisfied’ still feel overcharged, underserved, or unheard. This year, we are going beyond satisfaction to focus on what truly matters—real value. Value in pricing, value in service, and value in trust,” he said.
He further explained that the introduction of the Consumer & Citizen Value Scorecard marks a significant evolution of the Awards into a data-driven, people-powered evaluation system.
“Through this Scorecard, Consumers will not just vote—they will assess. They will tell us which brands deliver fair value and which public institutions are truly serving the people. This is about giving consumers and citizens a structured voice that drives recognition and accountability,” Ekine added.
Unlike traditional award systems driven by panels or jury decisions, the Consumers Value Awards remain strictly based on consumer voting, ensuring that winners emerge from real-life experiences and public perception.
The 2026 edition expands its scope to include public sector institutions, reinforcing the idea that citizens are not only customers of brands but also consumers of government services.
“From banking halls to public hospitals, from telecom services to regulatory agencies, Nigerians interact with systems every day. This initiative ensures that both brands and institutions are held to the same standard—delivering value in a challenging economy,” he stated.
The voting process will measure key indicators such as:
- Value for money
- Trust and transparency
- Service delivery quality
- Responsiveness to consumer needs
- Accessibility and inclusiveness
Insights from the voting process will culminate in a Consumer & Citizen Value Index, offering one of the most comprehensive snapshots of consumer sentiment.
The organisers believe the initiative will not only celebrate excellence but also drive improved performance, strengthen consumer trust, and encourage responsible service delivery across sectors.
Voting is expected to commence in June 2026, with nominations open to the general public via www.consumersvalueawards.com.
General News
IHS Nigeria, Ilorin Innovation Hub Showcase 19 High Growth Startups

IHS Nigeria, part of the IHS Holding Limited (NYSE: IHS) (“IHS Towers”) group, one of the largest independent owners, operators, and developers of shared communications infrastructure in the world by tower count, has partnered with the Ilorin Innovation Hub to host the maiden edition of its Demo Day at the state-of-the-art facility in Ilorin, Kwara State.

The event, themed “The Convergence,” is designed to spotlight 19 emerging startups that have participated in the Hub’s accelerator and incubation programs, and invite them to pitch their solutions to investors, venture capital funds, corporate partners, and the media.
The Ilorin Innovation Hub, a partnership between the Kwara State Government and IHS Nigeria, began operations in February 2025 with programs managed by Co-creation Hub and Future Africa.
The Demo Day presents an opportunity to take stock and assess how the Ilorin Innovation Hub is helping to nurture and bring to life groundbreaking ideas and solutions supporting economic resilience and addressing real-world societal challenges. The event is expected to help unlock funding opportunities, foster strategic collaborations, and amplify visibility for these startups that are developing solutions across critical sectors including agriculture, health-tech, green energy, lifestyle, and digital services.
Beyond the startup showcase, the Demo Day highlights Kwara State’s continued commitment to driving digital innovation and entrepreneurship, and IHS Nigeria’s commitment to bridging the digital divide and deepening the digital economy in Nigeria.
Mohamad Darwish, CEO, IHS Nigeria, commented, “We believe innovation and digital technology are powerful drivers of economic growth and sustainable development. This is why we partnered with the Kwara State Government on the Ilorin Innovation Hub. It is impressive and very fulfilling to see the diverse portfolio of ideas and solutions showcased today from the hub within a year of the commencement of operations.
This speaks to the depth of creativity among Nigerians and what is possible when they are equipped and supported. Today’s event makes me proud of our investment in the space and underscores IHS Nigeria’s continued commitment to supporting technology, entrepreneurship, and digital innovation in Nigeria.”
Temi Kolawole, Managing Director, Ilorin Innovation Hub, commented, “Today, we showcase 19 startups that have shown that when you combine talent with the right support, the results speak for themselves. The Ilorin Innovation Hub exists to ensure that geography is never a barrier to building something extraordinary, and this Demo Day is proof that we are on the right track.”
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