Telecom
Spectranet Looks to Deepen Fixed Broadband Penetration in Nigeria – Awasthi
Ajay Awasthi is the chief executive officer of Spectranet Nigeria. He spoke on the efforts of the Internet Service Provider in deepening broadband penetration in Nigeria.
As a major player in Nigeria’s Fixed Broadband segment, through your fiber optic based Fixed Broadband service offering, how will you describe the pace of Nigeria’s broadband penetration and its impact on digital infrastructure?
Fixed Broadband penetration in Nigeria is at abysmally low levels currently at about 0.1%. This pales in comparison to overall broadband ( including mobile broadband) penetration which, as per the latest figures by NCC, is at 42.27 %.
Just to put these figures in the right perspective, the worldwide Fixed Broadband penetration in 2021(as per Statista) is 16.7% with Europe leading the table with 34.7% penetration.
Fixed Broadband services have the capability to deliver extremely cost effective, high quality and high-speed access to internet. It can play a significant role in overall development of world class digital infrastructure in the country.
It’s quite clear that there is a lot of ground to be covered to increase Fixed Broadband penetration to even half of the worldwide penetration level. Being the foremost ISP in Nigeria, Spectranet is keen to lead the effort to increase the FBB penetration to the next levels within the next 2-3 years.
Spectranet as a pioneer in launching 4G LTE services in Nigeria. What was the trigger for launching Fiber based Fixed Broadband services?
Culturally, we are an extremely data analytics and insight driven company with a deep sense of commitment towards proactively serving the needs of customers. Be it being the first to recognize the changing trends in data consumption and offering relevant products or anticipating and eliminating the causes of their pain points.
Post COVID, we have been keenly observing the key shifts in usage behaviour of our customers. A post COVID data user wants high speed internet access with low latency, high level of consistency with 99.99% up time.
All this at extremely affordable prices to watch movies on OTT platforms, play games or use video conferencing! We understood that these fast- evolving trends can be effectively addressed with a superior price-value proposition, through Fixed Broadband technologies.
This is what triggered our entry into Fixed Broadband and we are extremely pleased with the response we have been getting in the market in the cities of Lagos and Abuja. We will soon be entering into other markets too.
How is Spectranet going to differentiate its Fixed Broadband services once the 5G services are rolled out in Nigeria.
The telecom regulator NCC has done a commendable job by auctioning 5G Spectrum way ahead of many other countries. As per report the 5G services should get launched in the next 2-3 months times, though in a limited manner.
For a comprehensive 5 G launch, in order to realize the full benefits like high speed data, low latency, IOT, it’s critical to have an omnipresent network interconnected through a robust optic fiber network- connecting various towers and then for backhauling of the data to the network core and further.
All this infrastructure is at a miniscule level at this point of time and would certainly take a couple of years to be fully on-ground.
Having said that, Fixed Broadband and 5G technologies by no means are competing technologies. These will actually complement each other. Advanced technologies in fixed Broadband like XGS-PON are capable of delivering upstream and downstream speeds of10Gbps,way above 5 G speeds and at low latency levels.
Both the technologies will co-exist, serving different needs of the customers while on the move or working inside an office/home.
Fixed Broadband roll out is generally known to be slow paced due to associated challenges on account of securing right-of-way, trenching work and laying of cables. How is Spectranet managing rollout of FBB services? .
At Spectranet, we fully well understand the on-ground challenges and have been addressing these by deploying multiple technologies – HomeFibre ( FTTx) and FibreOnAir ( WTTx).
The latter is used in dense areas and helps in expediting roll outs of FBB. By this dual technology approach, we are able to deliver high quality internet services at a rapid pace.
What are your greatest challenges in offering FTTx services and how best could the challenges be addressed?
Nigeria has made rapid strides in mobile broadband penetration, with the regulator NCC playing a key role in proactively driving this through relevant policy interventions. However, the story is completely different in Fixed Broadband space.
This industry is completely bogged down by the lack of unified and robust policy framework for granting right-of-way (ROW) and charges the operator needs to pay for laying optic fiber cables.
Different states have different approaches to these which effectively thwart quicker rollouts. Further Non-availability of affordable/ reliable metro and national optic fiber networks also poses a key constraint on offering high quality Fixed Broadband services.
Given the criticality of FBB in delivering high quality and affordable services to the homes, SMEs/MSMEs, a unified, nationwide policy can help unleash the potential of this sector.
Over the last 3-4 years after MNOs launched their 4G services, we have witnessed intense Data price wars and a significant reduction in Data prices. How is Spectranet defending itself?
This will need a bit of explaining to set the context right. In Nigeria the regulator has fixed a floor price for Voice calls and the operators cannot charge less than the floor price.
This wise move by the regulator has ensured that no operator indulges in predatory pricing hurting the profitability of the industry which is so critical to the creation of a digital economy.
Strikingly, there is no floor price yet fixed for Data prices and that is leading to an imbalance in the industry, favouring the bigger players. While the MNOs are using their floor price protected voice revenues to cross subsidize and slash data prices, ISPs like us are forced to drop prices to unsustainable levels in order to defend themselves.
Let’s be clear that ISPs are defending the indefensible if the regulator doesn’t intervene immediately and set a floor price for data to curb predatory pricing.
Isn’t a price war good from the customers’ view point?
I have said this earlier also and my views remain consistent.
War of any kind is destructive by nature. A price war is no exception. It is a short- sighted ploy to gain market share. In the near term, it may be touted as a “customer friendly “move but over a period of time a price war results in significant destruction of value for the industry, forcing the players to degrade quality of services.
A price war is not sustainable in the longer term and a lose-lose proposition for both the operators and the customers. The hapless customers finally end up at the receiving end and are made to suffer through poor quality of services.
At Spectranet, we stay committed to provide high-quality, high-speed broadband to our customers. We believe in delivering a superior customer experience through better understanding of their needs and through differentiated tariff plans backed by excellent customer service.
Spectranet is known for its superior customer service. What is your approach to customer service?
At Spectranet, we deeply acknowledge the fact that customer service is not just limited to putting up a call center but goes much beyond and that CS can be a powerful source of differentiation in the market place.
Customer service to us is not a reactive action but an organization wide mindset which gets embedded into all aspects of the business.
Secondly, we constantly remind ourselves that Customer Churn is just one bad experience away. We call such bad experiences “customer pain points” and assiduously work on getting down to the causative factors and addressing these.
Proactive customer service (anticipating customers’ needs and pain points) is like a religion at Spectranet. The focus always is on eliminating these pain points or bad experiences by staying ahead of the causative factors.
Another critical factor is the design of Customer Service Delivery (CSD) organization and the hierarchical distance from the front-end Customer Service Executive to the CEO.
At Spectranet we have managed to keep just two layers between CSE and CEO and that helps significantly in staying tuned to customers’ requirements in a proactive manner.
Telecom operators are itching to increase the cost of voice call, SMS and data services by 40 per cent. Are Internet Service Providers (ISPs) like Spectranet also thinking of a price hike in the cost of internet services?
Across all the industries the cost of doing business has seen a significant increase over the past few quarters. The cost of running the towers being a significant cost, the recent hike in the price of diesel has further exerted pressure on the bottom line.
As an industry, telecom has held the prices virtually constant over the last few years. In order to continue providing high quality services to our customers and continue to create direct and indirect employment to thousands of people, it’s imperative that survival of the industry is ensured through a price hike mitigating the impact of ballooning costs.
Nigeria has witnessed the landing of several submarine broadband cables in Lagos, with more still coming. How will these help Spectranet to offer better internet services to its customers?
It’s an extremely happy development, to say the least. Some of these companies are not only coming with landing station for their under-sea cables but also data centers.
Combination of these will help reduce costs of transiting traffic to the rest of the world but also bring in qualitative improvement by reducing latency.
We are hoping that more such players will also enter to provide intra-national lease line connectivity which still a major point of concern in terms of reliability and high costs. Just to substantiate, the cost of carrying data traffic from Abuja to Lagos is more than 3X the cost of carrying it from Lagos to USA!
what safety measures have Spectranet put in place to ensure security from Cyber attacks?
With more and more digitalization happening, the vulnerability to cyber attacks has increased for sure. Cyber Security threats caused by DDoS, Malware, Emotet etc. are quite common these days.
As an operator we take cyber security very seriously and have deployed sophisticated equipment to thwart and neutralize these threats. There are multiple layers of cyber security comprising latest generation of Firewalls and Intrusion Prevention systems which effectively neutralize such threats.
Nigerian Communications Commission (NCC) has reiterated its commitment to safeguarding telecommunications infrastructure across the country, in line with President Bola Tinubu’s Executive Order, which criminalises the vandalism, theft or obstruction of critical national infrastructure.
The Commission noted that the enforcement drive is aimed at curbing the growing incidence of sabotage at telecom sites, which continues to degrade the quality of network services nationwide.
Speaking during a courtesy visit by the Executive of the Nigeria Union of Journalists (NUJ), Federal Capital Territory (FCT) Council to the Commission’s headquarters in Abuja, Mrs Nnenna Ukoha, head of Public Affairs at the NCC, reaffirmed the Commission’s resolve to act.
She stated, “President Tinubu signed the Executive Order on 24th June 2024, declaring telecom infrastructure as Critical National Information Infrastructure (CNII). The NCC is now mandated to implement this order fully, and anyone found tampering with these facilities will face the full weight of the law.”
Mrs Ukoha, who represented Dr Aminu Maida, executive vice chairman and chief executive officer, added that the NCC has launched a nationwide awareness campaign to sensitise the public about the significance of protecting critical national infrastructure, including telecom, energy and transport facilities.
Expressing concern over rampant damage, she said, “The destruction of fibre cables, theft of generators and fuel, and removal of key components from telecom base stations have become all too common. These acts directly affect the quality of service that millions of Nigerians depend on.”
She identified three major challenges undermining telecom service delivery:
Vandalism and Theft: “We are witnessing frequent attacks on telecom sites. These lead to service outages and cost operators billions in repairs.”
Restricted Site Access: “Operators face obstruction from local communities, touts and even some government officials who demand levies, making it difficult to access sites for maintenance and refuelling.”
Road Construction Damage: “Ongoing road projects often result in accidental damage to underground fibre cables, further compounding the situation.”
Responding to public complaints about fast-depleting data, Mrs Ukoha clarified that “mobile network operators do not steal users’ data. What many people experience is due to automatic app updates, background processes, and hotspots being shared unknowingly.”
She advised users to be proactive: “We encourage consumers to review their phone settings, limit background data, turn off auto-play videos, and regularly change hotspot passwords.”
Commending the media, she added, “Journalists play a vital role in educating the public. We appreciate your efforts and urge continued partnership in disseminating accurate, impactful information.”
She also revealed the Commission’s drive to improve digital inclusion: “The NCC is committed to supporting underserved communities with affordable internet access and has commenced specialised training for journalists, particularly senior editors in Lagos and Abuja.”
Mrs Ukoha emphasised collaboration with government agencies to reduce infrastructure damage: “As construction projects expand nationwide, we must work together to prevent unnecessary damage to telecom assets.”
Also speaking, Mallam Yakubu Musa, head, Corporate Communications, NCC, reinforced the importance of the media in the telecom ecosystem.
He said, “Our partnership with the press is key to promoting transparency, building consumer trust, and supporting regulatory compliance.”
In her remarks, Comrade Grace Ike, chairman, NUJ FCT, commended the NCC’s regulatory efforts and expressed interest in deeper collaboration.
She stated, “We look forward to partnering with the NCC on media training, expanding internet access for journalists, and enhancing public awareness. We also seek your support for our forthcoming Press Week and capacity-building programmes.”
She continued, “The NUJ recognises the importance of digital tools in journalism. Equipping media professionals with access and knowledge will strengthen democratic engagement and promote good governance.”
The NUJ delegation, comprising key executives and media team members, reiterated its commitment to working closely with the NCC to promote national development.
This enforcement initiative—anchored on President Tinubu’s July 2024 Executive Order—provides a solid legal framework for protecting vital telecom infrastructure and ensuring uninterrupted communication services.
Telecom
Africa’s Lawmakers Commit to Strengthening AI, Digital Health and Smart Manufacturing Frameworks
The Pan-African Parliament (PAP) and the African Population Health Research Center (APHRC), in collaboration with the GSMA, have concluded the first Africa Digital Parliamentary Summit focused on building legislative capacity in Artificial Intelligence (AI), data protection, digital health and smart manufacturing, in a bid to promote evidence-based policy-making for Africa’s digital future.
The three-day Summit, held from 9-11 July in Lusaka, convened over 20 Members of Parliament from the Pan-African Parliament Committees on Transport, Industry, Communications, Energy, Science and Technology, and Health, Labour and Social Affairs and was opened by the Zambian Minister of Technology and Science, Honourable Felix Mutati. Strategic partners in attendance included AUDA-NEPAD, Africa CDC, ECOSOCC, and the African Peer Review Mechanism (APRM).
This concluded with the publication of the Lusaka Declaration outlining shared priorities and next steps for ensuring Africa’s digital transformation is inclusive, responsible and grounded in evidence-based policy.
The Lusaka Declaration recognised the vital role of Members of Parliament in shaping laws and policies that drive the continent’s development. The Digital Parliamentary Summit offered a timely platform to enhance the knowledge and capacity of Parliamentarians on critical aspects of digital transformation.
A key highlight of the Summit was the consideration and discussion with Parliamentarians on the draft Africa Digital Health and Smart Manufacturing reports developed by APHRC and the GSMA.
Both reports will be submitted to the Plenary of the PAP when Parliamentarians of the 55 member states of the African Union meet in Midrand later this month on the occasion of the 5th Ordinary Session of the 6th Legislature of the Pan-African Parliament.
Honourable Behdja Mokrani, Chairperson of the Pan-African Parliament Committee on Transport, Industry, Communications, Energy, Science and Technology said “Against the backdrop of global economic uncertainties and the accelerating pace of technological disruption, this Summit has highlighted the critical need to equip African legislators with the foresight and capabilities required to navigate the Fourth Industrial Revolution.
The capacity-building component of the Summit, along with the presentation of the Africa Digital Health and Smart Manufacturing Reports by APHRC and GSMA, reinforced the importance of African policymakers acquiring the relevant skills to address policy issues related to digital transformation – particularly in the areas of Digital Health and Smart Manufacturing – in alignment with the African Union’s Agenda 2063.
Anthony Mveyange, Director of Programs, Synergy, African Population Health Research Center adds “At APHRC, we firmly believe that digital health is a transformative force, holding immense potential for Africa to ‘leapfrog’ traditional development pathways.
This Summit powerfully demonstrates how, by leveraging AI alongside advancements in digital health and smart manufacturing, we can accelerate socio-economic progress and foster deeper continental integration, directly aligning with the ambitious goals of the African Union’s Agenda.”
Key themes explored during the Summit included:
- The potential of AI-driven digital health to accelerate universal health coverage through better data integration and cross-border information exchange
- The role of smart manufacturing in enhancing industrial resilience and job creation through automation and IoT
- The need for harmonised, Africa-led data governance frameworks to ensure responsible AI development and protect privacy and human rights
“AI, digital health, and smart manufacturing have the potential to transform Africa’s economies and improve lives – but unlocking that potential requires the right policy environment.
“This Summit is an important step in equipping lawmakers with the tools to shape secure, inclusive and future-ready digital economies” said Kenechi Okeleke, Senior Director, Regional, Social and Policy Research, GSMA.
Participants reaffirmed their commitment to advancing digital transformation through coordinated reforms, including:
- Strengthening STEM education and digital literacy among policymakers
- Embedding ICT training in public service development
- Establishing cross-sector collaboration between the health, trade and ICT sectors
- Creating enabling conditions for investment in advanced connectivity infrastructure
Draft findings presented during the Summit estimate that Africa’s digital health market could reach $6.5 billion by 2030 under an optimistic scenario, highlighting the urgent need for policy alignment to maximise impact and drive inclusive growth.
The Summit also set out a roadmap for ongoing engagement between the Pan-African Parliament, APHRC and the GSMA, including the establishment of ‘Evidence-to-Policy’ resource units, sustained capacity-building efforts, and regional forums to harmonise legislation on AI, digital health, and data governance across Africa.
MTN Foundation hosted its annual Anti-Substance Abuse Programme (ASAP) Conference on July 9, 2025, at the MTN Rooftop in Ikoyi, Lagos, bringing together stakeholders from government, healthcare, education, security, civil society, and the private sector to address the growing challenge of drug abuse among Nigerian youth.
L-R: Tobe Okigbo, Chef Corporate Services Officer, MTN Nigeria; Archieabia Ibinabo, Assistant Commander General of Narcotics, representative of Brig. Gen Mohammed Buba Marwa, Chairman/CEO, National Drug Law Enforcement Agency (NDLEA); Barrister Abimbola Salu-Hundeyin, Secretary to the Lagos State Government, (representative of His Excellency, Governor of Lagos State, Mr. Babajide Sanwo-Olu); RT. Honourable Princess Lasbat Mojisola Meranda, Deputy Speaker, Lagos State Assembly; Dr. Mosun Olusoga, Chairman, MTN Foundation; Odunayo Sanya, Executive Director, MTN Foundation, and Dr. Tolu Ajomale, Head of Special Projects and Mental Health, Lagos State Ministry of Health (representative of Prof. Akin Abayomi, Commissioner for Health, Lagos State) during the MTN Anti-Substance Abuse Programme (ASAP) Lagos Conference held in commemoration of World Drug Day at the MTN Rooftop, Ikoyi, Lagos on Wednesday, July 9, 2025.
Prominent attendees included Dr. Mosun Olusoga, Chairman of MTN Foundation; Barrister Bimbola Salu-Hundeyin, Secretary to the Lagos State Government; and Dr. Tolu Ajomale of the Lagos Ministry of Health, among others. Also present were representatives of NDLEA, UNODC, academia, psychologists, recovery advocates, and youth leaders.
Speaking on behalf of Governor Babajide Sanwo-Olu, Salu-Hundeyin reaffirmed Lagos State’s commitment to safeguarding its youth and fostering a future free from substance abuse. Dr. Olusoga emphasized that drug addiction extends beyond health, touching families, communities, and national well-being, calling for proactive, united action.
MTN Nigeria’s Chief Corporate Services Officer, Tobe Okigbo, stressed the company’s long-standing dedication to youth development through initiatives like ASAP. NDLEA’s Assistant Commander General of Narcotics, Archieabia Ibinabo, representing Brigadier General Buba Marwa, commended MTN Foundation as a vital ally in drug prevention efforts.
The conference featured personal stories of recovery in a session titled “Journeys Through the Fire,” followed by a panel discussion on multi-sectoral solutions to substance abuse. It concluded with a dramatic performance, “Just One Breath,” by LASU’s WADA Club, illustrating the personal and societal toll of drug use.
Executive Director of the MTN Foundation, Odunayo Sanya, closed the event with a powerful call to action, urging media, communities, and policymakers to drive sustained investment in youth empowerment and early intervention.
The Foundation reaffirmed its commitment to building resilience among young Nigerians and catalyzing cross-sector partnerships for a drug-free future.
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