Telecom
Subscribers Seek Free Calls, Data as Palliatives
Telecoms subscribers have appealed to the telecoms companies to provide them with free voice calls, in addition to more data palliatives.
Deolu Ogunbanjo, president, NATCOMS
Deolu Ogunbanjo, president, National Association of Telecoms Subscribers (NATCOMS), who spoke during a recent webinar organised by the Nigerian Communications Commission (NCC), said the call became necessary to cushion the impact of the Covid-19 pandemic, which he said, had grounded global economies, and created so much challenges for telecoms subscribers across networks.
Ferdi Moolman, CEO, MTN, recently said the telco alone had provided 3.71 billion free SMS to more than 51 million subscribers across every state of the Nigerian federation; which he said was a projection that 75 per cent of all MTN subscribers, utilised the service while it lasted during the pandemic.
But while commending the telecoms operators for providing free SMS to subscribers, Ogunbanjo said: “Telecoms subscribers in Nigeria are also looking forward to the telecommunications companies in Nigeria to give free voice call and additional data palliatives to subscribers on their various networks.”
Ogunbanjo commended NCC for setting up the pace on the consumer rights to seek redress by providing the 6-2-2 Toll-free line.
“The Mobile Network Operators (MNOs) have also done the same by providing the Toll-free customer care lines. He however said unfortunately, this is not so for other companies operating in Nigeria.
In other countries, we all know that companies do provide Toll-free redress /complaint lines as one the consumer’s rights to seek redress anytime.
This Redress/Complaint Toll-feee lines should be provided by all companies operating in Nigeria that is expecting some form of feedback /redress on their products and services offerings, as this promotes consumer-centrism,” Ogunbanjo said.
He drew the attention of NCC to the unwholesome practice of mobile phone importers and manufacturers, insisting that with a population of over 200 million people and a subscriber base of over 190 million subscribers as at April this year, Nigeria is a very big phones market and as such, all phones coming into Nigeria must be of standard quality and must satisfy the yearnings and aspirations of phone users, particularly as it concerns the phone chargers that come with mobile phones into Nigeria. “All over Nigeria, our electrical wall sockets are the 3-pin-plug type.
However, phone dealers, to our disappointment bring into Nigeria the 2-pin-plug phone chargers, a development that infringes on the consumer’s right to product satisfaction in view of the fact that mobile phones are consumer durables,” Ogunbanjo said.
He therefore called on NCC to engage mobile phone importers and manufacturers to ensure that all mobile phones coming into Nigeria come with 3-pin quality chargers.
Airtel Nigeria, telecom service provider, has announced that its AI-powered Spam Alert Service issued over 9.6 million spam alerts between March 13 and May 20, 2025.
As part of its ongoing commitment to protecting customers from unwanted and potentially fraudulent communications, Airtel designed the AI Spam Alert service to analyze traffic patterns and detect anomalies.
In the period since launch the AI pinpointed a total of 9,667,008 SMS as potential spam messages in the two months after its launch.
Of these, the system identified 528,080 on-net (Airtel-to-Airtel) and 9,138,928 off-net (from other networks) numbers as suspected spam messages, demonstrating the scale of the threat and Airtel’s advanced processing capability.
Airtel Nigeria is a subsidiary of Airtel Africa.
Commenting on this development, Dinesh Balsingh, CEO, Airtel Nigeria, restated Airtel`s commitment to protecting its customers.
“This milestone demonstrates the strength of our AI-driven infrastructure in combating the growing menace of spam and scam calls. At Airtel Nigeria, we are focused on connecting Nigerians and ensuring their safety and confidence while using our network.
“We understand that trust is the cornerstone of digital communication. That’s why we’ve invested heavily in intelligent systems that not only detect potential threats but also learn and evolve with data. As threats become more sophisticated, so will our solutions. As a company, we remain focused on leading the industry in innovation and customer satisfaction, ensuring that every Nigerian can enjoy a safer and smarter digital experience,” Mr. Balsingh said.
The Spam Alert Service is part of Airtel Nigeria’s broader strategy to integrate artificial intelligence into its core offerings to deliver smarter and safer experiences for its customers across the country.
Recall that the Spam Alert Service was launched on March 13, 2025. A groundbreaking and free solution from Airtel, it notifies users in real-time of suspected spam SMS messages by analyzing over 250 parameters.
The Airtel AI Spam Alert Service is available to all Airtel subscribers on smartphones and feature phones.
Vitel Wireless Limited, pioneer mobile virtual network operator (MVNO) in Nigeria has made another history by announcing the successful completion of interconnectivity with all major Mobile Network Operators (MNOs) in Nigeria.
Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Recall that Vitel Wireless, became the first Mobile Virtual Network Operator to receive a dedicated number series (0712) from the Nigerian Communications Commission (NCC).
This breakthrough enables Vitel Wireless subscribers to make and receive calls with users on MTN Nigeria, Airtel Nigeria, Globacom (Glo), and 9mobile Nigeria.
It also marks the first time an MVNO in the country has successfully interconnected with all the major MNOs, setting a new precedent for Nigeria’s telecom sector.
Following the NCC’s licensing of 46 MVNOs, Vitel Wireless continues to lead the way in establishing a dynamic MVNO sector in Nigeria—Africa’s largest market and most populous nation.
The company has already achieved several historic firsts: the first MVNO issued a numbering plan and national and international routing codes, the first to launch a location awareness network in Africa, and the first to unveil a strategic nationwide rollout plan.
“We are gathering momentum for our big launch,” said Kenneth Emeka Nwabueze, chairman and CEO of Vitel Wireless.
“We are proud to be showing what’s possible for MVNOs, while also creating a path for others to follow. By leveraging our years of experience in Nigeria’s telecom industry, we are opening up new possibilities where there used to be none.”
Interconnectivity was achieved through a combination of direct fiber connections with some MNOs and indirect routing via third-party providers.
This milestone was the result of a collaborative effort involving engineers from Vitel Wireless, Wireless Technology Labs (WTL), and Interconnect Clearinghouse Nigeria (ICN), working closely with engineers from MTN, Airtel, Glo, and 9mobile.
“We wish to thank the regulatory agency, the Nigerian Communications Commission, for their timely interventions and guidance, which were instrumental in achieving this interconnectivity and bringing the formal launch of the Vitel Wireless nationwide network one step closer to reality,” said Nwabueze.
The company entered a nationwide pilot phase in May 2025, with plans for a full rollout in July 2025, aiming to deliver next-generation mobile services to millions across Nigeria.
Layer3, One of Nigeria’s foremost ICT solutions providers, has once again solidified its place as a trailblazer in Africa’s technology landscape, emerging as the Enterprise Solutions Provider of the Year and Leadership Award in Cloud Services at the prestigious African Beacon of ICT Leadership and Awards held on May 24, 2025, at the Four Points by Sheraton, Lagos.
This year’s event brought together leading tech innovators, policymakers, and thought leaders to recognize organizations making extraordinary contributions to Africa’s digital transformation.
Among the many luminaries in attendance, Layer3 stood out for its 19+ years of consistent innovation, technical excellence, and client-centered service delivery.
Speaking at the event, the organizers praised Layer3’s pioneering work in delivering robust enterprise solutions across sectors, as well as its bold leadership in advancing cloud infrastructure and services across Nigeria and beyond.
“These awards are more than recognitions, they are a reminder of the fulfilment to our mission to deliver peace of mind to our customers,” said David Ita, the Head of Strategy and Business Development of Layer3.
“They speak to the impact we’ve made and the promise we hold for the future of the cloud and enterprise technology business in Africa. We dedicate this honor to our clients, partners, and the hardworking Layer3 team who continue to redefine excellence every day.”
Since its founding, Layer3 has championed a future-forward approach to ICT services offering cutting-edge solutions in enterprise networking, cybersecurity, broadband, cloud computing, managed services, and IT advisory. The company’s Layer3Cloud platform and managed service offerings continue to power the digital ambitions of Nigeria’s leading businesses.
These accolades underscore Layer3’s unwavering commitment to driving transformation and supporting digital economies through smart, secure, and scalable technology.
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