E-Financial
Telcos Are Becoming Banks for The Next 2Bn Customers

By Douglas B. Laney
Telecommunications companies across Africa and Latin America spend $15-21 billion annually on customer retention programs.

According to GSMA Intelligence’s State of the Industry Report, telcos in Sub-Saharan Africa lose up to 67% of their customers each year, despite spending 10-14% of their revenue on customer retention efforts.
Meanwhile, these same customers desperately need financial services that traditional banks often fail to provide.
The fix might already exist. Every smartphone in Lagos or Lima contains more processing power than major banks had twenty years ago.
Yet telecom companies use them only for calls and data, missing a massive opportunity to transform these devices into financial infrastructure.
Three Forces Reshaping the Financial Market
However, three global trends are occurring to encourage an expansion and stickiness of the services telcos provide:
First, 2 billion people are getting connected for the first time, mostly through smartphones in developing countries.
The ITU reports that 2.1 billion people remain unconnected or under-connected globally, with 96% in developing nations.
But unlike early internet users who dealt with dial-up and basic websites, today’s new users get immediate access to sophisticated applications and stable networks.
Second, these markets altogether skip the traditional banking evolution. The World Bank’s Global Findex Database shows 1.4 billion adults remain unbanked, concentrated in regions where mobile money already dominates.
Rural Colombia never built bank branches.
Nigerian villages never installed ATMs. So when mobile payments arrived, people switched from cash directly to digital money without the friction of introducing banks or changing established habits.
“The mobile industry has never been more important to the world’s citizens and economy,” says Mats Granryd, Director General of GSMA. “Mobile money is a game-changer for the financial inclusion of women and other underserved groups.
It provides a gateway to a wider range of financial services, including savings, credit, and insurance, which can help people build resilience and improve their livelihoods.”
Third, global financial control has begun to fragment. The Bank for International Settlements found that only 3 of 114 central bank digital currency pilots have actually launched, with most failing due to technical problems and poor adoption.
BRICS nations built their own payment systems. Some countries added Bitcoin to their national reserves. The old centralized system no longer holds sway.
Chris Surdak, CEO of ReLeaf Financial, puts it bluntly: “The World Bank, the World Economic Forum, CBDCs, all were aligning to constrain free market adoption of cryptocurrency..After decades of dipping our toes in these waters, people are now ready to cross the crypto Rubicon in force.”
From Payphones to Phones that Pay
Most people haven’t considered the possibility of earning money while their smartphones sit idle.
However, ReLeaf developed a patent-pending system called “Proof of Intent” that turns phones into transaction validators.
When someone in Peru sends money to their family, phones in Colombia could verify the transaction.
Phone owners can earn small cryptocurrency rewards that add up to cover data plans, airtime, or groceries—thereby potentially solving the loyalty and retention problem.
“There are billions of people living on three or four dollars a day if they’re lucky,” Surdak explains. “How can you meaningfully exist today without being digitally connected? ReLeaf makes both happen at the same time.”
Claro, a major Latin American telecom, calculated that there is over $350 million in potential new revenue out there over the next five years, with significantly lower churn. This doesn’t even require any new infrastructure, just software updates to existing apps.
Dante Disparte, Chief Strategy Officer at Circle, sees broader implications: “In many parts of the world, having access to a stable currency is not a given.
Stablecoins can provide a safe and reliable store of value for people in countries with high inflation or political instability.” He adds that stablecoins are programmable, which “opens up a whole new world of possibilities for financial services in emerging markets, from micropayments and remittances to decentralized finance applications.”
David Chaum, the inventor of digital cash in the 1980s and creator of much of the encryption that protects modern transactions, warned about surveillance capitalism decades before Facebook existed. Yet he just joined ReLeaf’s strategy team.
“ReLeaf is what I have always dreamed that cryptocurrency would be,” Chaum says. “A win for telcos, retailers, and consumers.”
Coming from the man who founded DigiCash in 1989 and whose patents enable every secure transaction today, this means something. Chaum wanted regular people to control their money without surveillance or permission. He imagined cryptography empowering individuals, not corporations. After forty years, he sees it happening through ReLeaf’s approach: phones earning money for their owners without tracking or central control.
The Merging of Emerging Markets
Traditional banks in New York or London can’t pull this off. They face centuries of regulations, customers expecting physical branches, and systems held together with outdated COBOL code. Emerging markets don’t have that baggage.
In Kenya, M-PESA proved it. One telecom company, using basic phones and zero banking infrastructure, now processes half of Kenya’s GDP. The GSMA’s 2024 Mobile Money report reveals that global mobile money transactions exceeded $1 trillion, with Africa accounting for 70% of that volume.
Elizabeth Rossiello, CEO of AZA Finance, stresses the need for local solutions: “Africa is not a country. It’s a continent of 54 different countries, each with its own regulatory environment, its own currency, its own challenges, and its own opportunities. You can’t have a one-size-fits-all approach.”
She’s watched the transformation firsthand: “The future of payments in Africa is mobile. We’ve seen a huge leapfrog effect, where many people have skipped the traditional banking system and gone straight to mobile money. This has created a massive opportunity for innovation in the digital payments space.”
Laney, is a Contributor Data, Analytics and AI Strategy Advisor and Researcher
E-Financial
Access Bank’s Digital Innovation Earns Top Financial Inclusion Award

Access Bank Plc has been awarded the prestigious Financial Inclusion Impact Award (Unified) at Nexus 2025, Qore’s flagship customer experience and financial infrastructure summit, in recognition of its groundbreaking digital innovations that have expanded financial access to millions across Africa.

The annual Nexus event, widely regarded as a leading platform for showcasing transformative financial technology on the continent, celebrated institutions driving measurable impact through digital transformation.
Access Bank stood out for its suite of innovative digital banking platforms that have successfully reached underserved communities, enabling financial participation for individuals and small businesses previously excluded from traditional banking services.
This latest accolade adds to Access Bank’s growing list of Nexus honors, having previously secured the Purpose Award in 2023 and the Best Commercial Bank in Technology Adoption Across Africa in 2024.
Speaking on the recognition, Ms. Chizoba Iheme, group head DSA and Beta Proposition, said, “We are truly honored to receive the Nexus Award for Financial Inclusion Impact (Unified). This recognition reinforces Access Bank’s long-standing commitment to breaking barriers and expanding financial access for individuals and businesses across Nigeria and beyond.
“At Access Bank, financial inclusion is more than a mandate, as it is a responsibility we proudly uphold as we continue to design innovative solutions that empower underserved communities. This award strengthens our resolve to keep driving sustainable impact and to ensure that no one is left behind in the financial ecosystem.”
Emeka Emetarom, chief executive officer of Qore, said, “At Qore, we are proud to power the infrastructure that enables real, scalable financial inclusion across Africa. Our partnership with Access Bank continues to demonstrate what is possible when bold vision, technology, and flawless execution come together.”
The recent event, hosted by Qore, brought together stakeholders across the financial services ecosystem, including commercial banks, microfinance banks, fintech companies, regulatory bodies, and government officials. Nexus 2025 provided a platform for industry leaders to discuss building the rails for Africa’s credit revolution and the critical role seamless digital banking must play in shaping this future.
E-Financial
CBN’s New Cash Policy: A Welcome Liberalisation or a Risky Retreat?

By Blaise Udunze
On December 2, 2025, the Central Bank of Nigeria (CBN) announced a policy that significantly departs from the cash-restriction measures Nigerians have faced lately. The apex bank abolished restrictions on cash deposits. Increased the weekly cash withdrawal limits to N500,000 for individuals and N5 million for corporates while substituting the earlier monthly limits of N5 million and N10 million respectively. These modifications, which will be effective from January 1, 2026, represent what the CBN describes as the necessity to “streamline provisions to reflect present-day realities.”

CBN
Authorized by the Director of Financial Policy & Regulation, Dr. Rita I. Sike, the policy overhaul aims to lower cash-management expenses, improve security, and lessen money-laundering threats related to Nigeria’s significant dependence on physical cash. Daily ATM withdrawal limits stay fixed at N100,000 and count toward the total cap. Withdrawals exceeding the limits incur charges of three percent for individuals and five percent for companies, with the revenues divided: 40 percent to the CBN and 60 percent to the banks.
This update comes three years following the disputed 2022-2023 cash redesign crisis at a time characterized by extreme cash deficits, extended lines at banks, and devastating impacts on the informal economy. Consequently, the newest order generates responses: praise from individuals who consider it delayed aid, disapproval from those perceiving it as a bewildering backtrack, and concern from those apprehensive about potential enduring hazards.
Experts Applaud a More Realistic Modification
For economists, in a publication by Nairametrics showed that the action taken by the CBN signifies much-needed practicality. Dr. Salisu Ahmed, an economist based in Abuja, refers to the updated limits as “a step,” praising the CBN for gaining a clearer insight into “cash management practices in a predominantly informal economy.”
He stated that the changes will alleviate the difficulties faced by families and small enterprises due to restrictions. Rigid withdrawal caps had limited transactions, made small-scale commerce more difficult, and caused numerous businesses to experience cash-flow problems. “This adjustment signifies a response from the CBN recognizing the challenges Nigerians face daily and easing rules that previously hindered commerce and individual management,” he clarified.
Banking analyst, David Omale, echoes this view, seeing the CBN’s action as a sign of responsiveness. He points out that higher limits could “enhance liquidity for firms facing challenges from inflation, supply-chain issues and unpredictable cash flows.”
In an economy in which over 60 percent of trade is informal and where the adoption of digital payments varies across different socio-economic groups, experts suggest the updated limits correspond more accurately to real-world conditions. These limits offer businesses flexibility to reinstate transactional liberty and may help recover public confidence diminished by previous cash shortages.
Critics Caution About Continuing Disparities and New Threats
However, the praise is not universally shared. Numerous specialists and industry participants contend that the modifications, although appreciated, are inadequate or might even be detrimental.
Financial strategist Nnenna Okafor contends that the updated limits are insufficient for traders and micro-businesses that depend largely on cash to sustain their operations amid challenges. Due to increasing product prices, logistical difficulties, and unreliable digital banking services in regions, she asserts that numerous Nigerians will still need more liquidity than the new thresholds to stay viable.
Within PoS operators’ players, in Nigeria’s payment system, the response is notably divided.
PoS Operators Split
Certain PoS agents appreciate the modifications, anticipating that they will:
– Reduce friction with banks over “flagged” transactions
– Facilitate processes for clients requiring withdrawals
– Rebuild trust after months of cash shortages
Others convey concern. A PoS operator in Lagos cautions that greater cash availability could hinder the adoption of payments. “While easier access to cash can address problems, it may also decrease dependence on PoS terminals and other digital payment solutions that provide long-term security and efficiency,” she remarked.
She argues that if the CBN does not combine the policy with targeted incentives to encourage payment uptake, Nigeria runs the risk of regressing into deep-rooted reliance on cash.
Another operator in Abuja points out a different issue that has to do with unstable cash supply at numerous commercial banks. He insists that simply boosting withdrawal limits does not automatically fix supply shortages. “If banks cannot consistently provide cash, raising limits fails to solve the issue,” he stated.
Other operators also caution that the new setting might push fintech firms out of the market, which possibly allows monopolies to form since only big payment firms can endure the transition back to increased cash usage.
Experts in Security Alert to Increasing Threats, from Crime
Apart from operational issues, security experts have expressed concerns about the dangers linked to greater cash flow.
Abas Ogendengbe, a security expert at Anold Consulting Ltd., warns that increased access to amounts without strict controls “opens up risks for theft, fraud and money laundering.” He contends that without improvements in surveillance transaction tracking and reporting frameworks by banks, criminal groups might take advantage of the restrictions.
Nigeria continues to confront:
– High rates of petty theft
– Organised criminal cash-for-goods networks
– Ransom-based criminality
– Fraudulent cash-flow manipulation
He contends that a policy boosting the amount of currency in circulation should consequently be accompanied by enhanced institutional protections, rather than diminished ones.
Advantages of the New Policy: Relief, Liquidity, and Business Freedom
Although it has faced criticism, the CBN’s decision carries benefits:
1. Increased Liquidity for the Informal Sector
Small-scale merchants, farm producers, haulers, craftsmen, and market participants relying significantly on cash will experience ease in transferring money, purchasing stock, and expanding their businesses.
2. Reduced Transaction Friction
Companies that once faced limiting restrictions now recover agility, enhancing business continuity and lowering administrative challenges.
3. Restoration of Public Trust
After the trauma of the cash scarcity era, easing restrictions may slowly rebuild confidence in the banking system and encourage more people to save and transact through formal channels.
4. Policy Simplicity
The updated limits, while still restricted, are more straightforward and less administrative compared to the special-authorization system.
The Disadvantages: Policy Volatility, Inflationary Risks, and Stunted Digitalisation
Nonetheless, the policy change is also accompanied by drawbacks:
1. Weakening of Monetary Policy Credibility
Regular significant reversals indicate instability and undermine confidence. A central bank needs to be consistent and foreseeable; Nigeria’s policy environment has shifted in the contrary.
2. Potential for More Money Laundering
Unlimited cash deposits and increased withdrawal limits are inconsistent with standards for preventing illegal financial transactions.
3. Undermining Digital Payment Growth
The increase in fintech was expedited amidst cash availability. A return to reliance on cash might hinder innovation. Dampen the use of safer trackable digital methods.
4. Increased Risk of Robbery and Cash-Based Crime
An increased amount of cash in use results in tangible currency to be stolen additional opportunities for criminals and amplified operational difficulties for the police.
5. Higher Costs of Cash Management
The processes of currency production, circulation, and safeguarding place financial strains on the banking sector and the CBN.
Policy Details and Operational Complexities
The CBN’s circular offers instructions for operations:
– Excess withdrawal charges:
3 percent for individuals
5 percent for corporates
– Revenue sharing:
40 percent to CBN, 60 percent to banks
– Withdrawals from ATMs and PoS terminals contribute to the limit, highlighting the importance for customers to monitor where their withdrawals originate.
– ATMs can now be loaded with all denominations, although third-party cheque cashing is still limited to N100,000.
– Exemptions are maintained for government revenue accounts, microfinance banks, and primary mortgage banks.
– The removal of exemptions for embassies and donor agencies is a move that some parties consider diplomatically risky.
The CBN frames this policy change as a balance, boosting liquidity while still maintaining the nation’s goal of a cashless economy. Nevertheless, its effectiveness depends on the ability of the government and financial institutions to encourage payments while addressing the security challenges posed by greater cash circulation.
A Relief Today, a Question Mark Tomorrow
The CBN’s updated cash-policy structure provides support for families, small enterprises, and the informal sector. It addresses some of the severe effects of previous policies and shows a readiness, though delayed, to adjust to practical realities.
However, the enduring consequences are complex. The policy creates openings, as money laundering hampers progress in payments, increases security threats, and shows a regulatory environment grappling with achieving stability and trustworthiness.
Nigeria is at an intersection. While cash can relieve hardships, it cannot shape the future economic landscape. The current task is to apply this policy without hindering progress, undermining financial integrity, or jeopardizing monetary stability.
The question of whether this constitutes a liberalisation or an expensive withdrawal will in the end hinge on a single element, the CBN’s ability to pair increased liquidity with stronger oversight, steadfast policy direction, and sustained digital-payment incentives.
Only then can Nigeria avoid sliding backward and instead build a financial system that truly reflects the realities of its people, its economy, and its future.
Blaise, a journalist and PR professional, writes from Lagos, can be reached via: [email protected]
E-Financial
Senate Considers Bill to Empower CBN to Regulate Fintech

Senate on Thursday began debate on a bill seeking to amend the Banks and Other Financial Institutions Act (BOFIA) 2020 to empower the Central Bank of Nigeria (CBN) to designate and supervise systemically important non-bank financial institutions, particularly major fintech operators whose activities now constitute critical national infrastructure.

Leading the debate, Tokunbo Abiru, sponsor of the bill and chairman of the Senate Committee on Banking, Insurance and Other Financial Institutions, said the amendment had become urgent due to the rapid transformation of Nigeria’s financial ecosystem and the emergence of large technology-enabled service providers operating at a scale previously unseen in the country.
Abiru noted that fintechs such as mobile money operators, payment service banks, wallet providers, digital lenders and switching companies now serve tens of millions of Nigerians, process huge daily transaction volumes and hold vast pools of sensitive financial data, yet operate within a regulatory framework that has not fully evolved to match their systemic importance.
“The reality today is that a non-bank institution, because of its market dominance, data concentration, customer reach or technological capacity, may pose risks equal to or even greater than those posed by a traditional bank,” Abiru said.
“We are therefore confronted with a regulatory gap that leaves critical parts of the financial system operating outside the highest tier of statutory oversight. This bill seeks to correct that mischief.”
He warned that without modernising BOFIA, the country risked exposing itself to data insecurity, foreign control of sensitive financial infrastructure and vulnerabilities that could undermine national security.
The senator stressed that many fintechs operate across foreign-owned networks, store customer data offshore, or use cloud systems outside regulatory reach, raising concerns around data sovereignty.
“Today, we cannot say with certainty where all the financial and behavioural data processed by some of these institutions is stored, who has access to it, or which foreign jurisdictions may lay claim to it,” he said.
Abiru recalled the temporary CBN restriction on fintech onboarding in April 2024, following issues around KYC compliance, money-laundering red flags and suspicious transactions, a development that, he said, demonstrated the limitations of existing regulatory tools.
The amendment bill proposes five key objectives, including establishing a statutory framework for designating systemically important institutions, creating a national registry of fintechs, empowering the CBN to impose enhanced supervisory requirements, strengthening data sovereignty, and improving consumer protection.
He dismissed suggestions that a new regulatory agency should be created for fintech oversight, arguing that such duplication would fragment regulation and undermine efficiency.
“Fintech regulation is deeply intertwined with monetary policy, payments oversight, prudential supervision, and systemic-risk monitoring, functions that already reside naturally within the Central Bank,” he said.
“International best practice overwhelmingly favours integrating fintech oversight within existing regulators, not creating new bureaucracies.”
Abiru urged the Senate to support the bill, which carries no financial implications under Senate rules.
Contributing to the debate, Adams Oshiomhole, former president of the Nigerian Labour Congress (NLC), shared the experience of how his accounts were once hacked, disclosing that the hackers accessed him through one of the Fintech banks.
Oshiomhole also said the identities of most of the key owners of online operators were not known and might not be held accountable for infractions since there was no law binding them to any commitments.
“I know the directors of our regular banks, but I can’t say the same of these Fintech banks.
“I don’t know the directors of MoniePoint, Opay and all others”, he added.
Oshiomhole further argued that when properly regulated through an enabling law, the operations of online financial institutions would better serve the interest of Nigerians.
Senators unanimously passed the bill for second reading and referred it to its Committee on Banking, Insurance and Other Financial Institutions for more legislative work.
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