Telecom
Telecom Subscribers’ Expectations in 2010
Telecommunications industry in the country coming from the tortuous 2009 occasioned by global economic meltdown and Central Bank of Nigeria reform in the banking which have affected both operators and subscribers adversely resulting in reduction of Average Revenue Per User (ARPU) as well as expansion plans is looking forward to bounce back to growth path this 2010.
Operators and subscriber have entered 2010 with high hopes of a turn around experience in every sphere of telecommunications service delivery. These hopes are based on the facts that the economic meltdown which has started showing signs of recovery in America and Europe will reflect on Nigeria going by the fact that major telecom equipment vendors that supplies the country’s operators are based in America and Europe which will metamorphose into availability of credit facilities for operators to embark on network expansion projects among others.
More so, it is the expectation of both operators and subscribers that the ongoing reform in the banking sector will be concluded soon and banks positioned to start lending money to businesses that will increase liquidity in the sector and thereby increase ARPU.
SIM Card Registration
Nigerian Communications Commission (NCC) has concluded all the necessary modalities for the smooth commencement of SIM card registration from March this year.
The SIM card registration an idea of Association Telecommunications Companies of Nigeria (Atcon) being implemented by NCC requires pre-pay SIM cards to have their ownership details registered with the network operators. The registration process which starts next March will last for six months. SIM cards that are not registered after then will be shut out of the mobile networks.
Lolia Emakpore, head of Consumers Affair at the Nigerian Communications Commission, said the SIM card registration is in line with complaints that the commission had gotten that mobile phones are used to aid crimes and that government instructed the commission to adopt a mode to help curb it.
She said that Nigeria does not have an effective database, which is why six months is enough to cover the six geo-political zones in the country and even get to the local government areas.
According to her, the process will require subscribers to produce their National Identity card. Biometrics will also be taken, to curb fraud, during the process of registration.
Broadband Penetration
The importance of broadband internet service to development of information and communications technology cannot be over emphasized. This has led to different initiatives by both private and government geared towards making broadband internet services affordable and available to Nigerians. Among such initiatives are the state accelerated broadband initiative (SABI) project embarked upon by NCC and the laying of undersea submarine cable, Glo 1 to Nigeria from Europe by Globacom.
This year, many Nigerians are going to witness the availability of broadband services in their homes and offices expected to spring up small businesses. This projections are based on the fact that, the partnership entered into between NCC and Information Communication Technology company, ipNX and other companies to drive the state accelerated broadband initiative (SABI) project which began last year in the ancient city of Kano state will be extended to more towns and cities this year.
The project initiated by the Nigerian communication commission (NCC) contains retail product like the iwireless broadband which is a reliable, high speed wireless broadband solution designed to offer residential and small business subscribers the ability to browse, talk and fax documents all at the same time.
The 9,800 km long Glo1 submarine cable that will carry internet traffic between Nigeria and the rest of the world landed in Lagos last year.
The cable which is of the 32 STM 64 type has virtual infinite capacity and therefore offers sufficient capacity for traffic for the Globacom’s mobile, fixed, and internet telecommunication services. This service complemented by the launch of Glo fixed line service as well as the national fibre optic project is expected to be available to Nigerians this 2010.
MainOne another undersea cable initiative pioneered by MainStreet Technologies is expected to berth in Lagos by December this year.
More so, the renew bid to license 2.3 Ghz spectrum band will be concluded this year and operators that will emerge winners are expected to roll out service on this spectrum which is also NCC’s effort to make broadband affordable and available to Nigerians no matter where they may live.
Mobile Number Portability
One major challenge in the country’s telecommunications space especially in the voice service has been poor quality of service. This issue has generated a lot argument among industry stakeholders, while operators are blaming absence of infrastructure such as power supply, subscribers and the regulatory authorities are accusing operators of congesting their networks.
In all of these NCC decided that it will implement Number Portability expected to address the problem of poor quality of service. However, this is expected to be implemented this year.
The Commission however said Number Portability is one of the important tools it has at its disposal to foster open competition, stimulate improvements in Quality of Service and expand coverage in the Nigerian Telecommunications Market.
For the NCC, number portability must be implemented by all operators in Nigeria including fixed exchange operators, VoIP, Next Generation Networks Operators and Mobile Operators. This is even as transit of Interconnection Operators will also implement the service as it relates to direct routing of calls to the proper serving or terminating network as calls traverse their network avoiding unnecessary routing of calls.
It is also expected that NCC would consider including the porting of Toll Free/Free phone as well as Premium Rate Numbers, as it seeks inputs from the industry stakeholders on its implementation and timing.
Mobile Number Portability when implemented, allows mobile customers to port their telephone numbers between mobile operators, first while Fixed and Interconnect Operators will implement within their networks the ability to perform direct routing of calls originating in or transiting through their networks to the proper terminating mobile network.
Mobile number portability (MNP) enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another.
MNP is implemented in different ways across the globe. The international and European standard is for a customer wishing to port his/her number to contact the new provider (Recipient) who will then arrange necessary process with the old provider (Donor). This is also known as ‘Recipient-Led’ porting. The UK is the only country to not implement a Recipient-Led system, where a customer wishing to port his/her number is required to contact the donor to obtain a Porting Authorisation Code (PAC) which he/she then has to give to the Recipient. Once having received the PAC the Recipient continues the port process by contacting the Donor. This form of porting is also known as ‘Donor-Led’ and has been criticised by some industry analysts as being inefficient. It has also been observed that it may act as a customer deterrent as well as allowing the Donor an opportunity of ‘winning-back’ the customer. This might lead to distortion of competition, especially in the markets with new entrants that are yet to achieve scalability of operation.
Reduction in Tariff
Nigerian Communications Commission in an apparent move to reduce call tariff paid by telecommunications subscribers in the country, on December 21, 2009 released a new interconnect rate.
Interconnect rate is the rate at which operators terminate calls to one another’s network.
Interconnection is critical to the proper functioning of a competitive communications market. This is recognized in the Nigerian Communications Act 2003, which requires network facilities providers and network service providers to provide other licensees with interconnection on request at any technically feasible location.
The last regime of interconnection rate regulation was implemented through the
Commission’s Interconnection Rate Determination issued on 21 June 2006. Since then, the Nigerian communications market has seen further market entry by new operators, the introduction of a Unified Access Service Licence (UASL) regime, and tremendous growth in both subscriber numbers as well as call and data volumes.
In the current determination the interconnection rate for mobile (voice) termination provided by new entrants in Nigeria irrespective of the originating network is now N10.12 which took effect from December 31, 2009; N9.48 from 31.12.2010; N8.84 from 31.12.2011; and N8.20 from the 31.12.2012. The interconnection rate for mobile (voice) termination provided by other operators in Nigeria irrespective of the originating network is now N8.20 from December 31, 2009.
The interconnection rate for fixed (voice) termination in Nigeria irrespective of the originating network shall be: N10.12 from December 31, 2009; N9.48 from December 31, 2010; N8.84 from 31.12.2011; and N8.20 from the 31.12.2012.
NCC also put the interconnection rate for SMS termination provided by new entrants in Nigeria irrespective of the originating network as follows: N1.94 from December 31, 2009; N1.63 from December 31, 2010; N1.32 from December 31, 2011 and N.1.02 from the 31.12.2012.
The interconnection rate for SMS termination provided by other operators in Nigeria irrespective of the originating network which took effect from the 31st of December 2009 is now N1.02.
The implications of the reduction in the interconnect rate means that both voice calls and short message service have been reduced and will continue to drive down each year according to the determined rate as published by the commission.
Telecom
From Import Dependency to Local Capacity: Nigeria’s Tech Manufacturing Journey

The recent escalation in the US-Israel conflict with Iran has delivered a sharp reminder of Nigeria’s economic vulnerability. As oil prices surged past $100 per barrel and fuel costs climbed by 35% at Nigerian pumps, a troubling paradox emerged: Nigeria, a major crude oil producer with Africa’s largest privately-owned refinery now operational, still found itself buffeted by global energy shocks originating thousands of miles away.

Zinox
The closure of the Strait of Hormuz and resulting disruptions to global energy markets exposed the deeper structural challenge facing Nigeria’s economy. Despite domestic crude production and the operational Dangote Refinery, Nigeria has struggled with rising inflation, which reached approximately 27% in 2025. The crisis illuminated an uncomfortable truth: decades of import dependency have left Nigeria’s economy precariously exposed to external shocks, even in sectors where the country possesses natural advantages.
This vulnerability extends beyond energy. Nigeria’s technology sector offers a particularly instructive case study in the costs of import reliance, and the transformative potential of local capacity as the pathway to economic stability and technological sovereignty.
Against this backdrop, Zinox Technologies stands as a compelling counternarrative. Founded in 2001 by technology entrepreneur Leo Stan Ekeh, Zinox operates West Africa’s only computerized digital assembly plant. As Nigeria’s first indigenous computer manufacturer, Zinox demonstrates what becomes possible when vision, investment, and commitment to local capacity converge.
The company’s reach extends beyond traditional computing. Zinox’s innovation spans renewable energy through iPower and home electronics with iTEC, addressing Nigeria’s chronic power challenges with locally-assembled solar solutions and backup systems designed for Nigerian conditions. This diversification reflects sophisticated understanding: true technological sovereignty requires integrated capabilities.
Zinox’s journey offers a clear case study in how indigenous companies can drive transformation. By focusing on local assembly and manufacturing of computer hardware and digital devices, the company has contributed to building a domestic technology ecosystem that supports government institutions, educational systems, and private enterprises. This approach not only reduces reliance on foreign imports but also creates jobs, transfers knowledge, and strengthens national capacity.
The implications are significant. Every locally assembled device represents a step away from foreign exchange exposure. It also signals a shift in mindset — from consumption to production. In a country where demand for technology continues to rise, especially with the acceleration of digital adoption, the importance of local manufacturing cannot be overstated.
Beyond economics, there is also a strategic dimension. Technology is no longer just a commercial tool; it is a defense tool and a national asset. Countries that control their technology supply chains are better positioned to innovate, secure their data, and compete globally. In this context, companies like Zinox are not merely businesses; they are enablers of national development.
Furthermore, local capacity development has a multiplier effect. It stimulates ancillary industries such as logistics, retail, maintenance, and technical services. It also fosters entrepreneurship, as more Nigerians gain access to affordable and reliable technology tools needed to participate in the digital economy.
Yet, while progress has been made, there is still work to be done. Scaling local manufacturing requires sustained policy support, infrastructure investment, and a deliberate focus on skills development. It also calls for stronger collaboration between the public and private sectors to create an environment where indigenous innovation can thrive.
Encouragingly, the momentum is building. There is a growing recognition that Nigeria must move beyond being a consumer market to becoming a production hub. This shift is not only necessary, it is urgent. Global uncertainties will continue to test economies, and only those with strong internal capabilities will remain resilient.
The current global crisis offers clarity. If the Strait of Hormuz is not reopened or supply chains to imports are fractured, only countries with strong domestic manufacturing capacity will weather the storm. Those dependent on imports suffer disproportionately.
The story of Zinox Technologies underscores what is possible. It shows that with the right mix of vision and execution, Nigeria can chart a new course, one defined by self-reliance, innovation, and sustainable growth. As the country navigates an increasingly complex global landscape, the message is clear: the future belongs to economies that build, not just buy.
Telecom
Airtel Becomes World’s Second Largest Telco as Global Customer Base Surpasses 650 Million

Bharti Airtel has announced a major milestone in its global operations, crossing 650 million mobile subscribers worldwide, a scale that now positions the company as the second-largest telecommunications operator on the planet by customer base.

Crossing this threshold reflects a network of immense scale, the capacity to reach customers across diverse markets with consistent quality, and the ability to deliver experiences shaped by sustained innovation.
In Nigeria, Airtel has continued to scale infrastructure at a pace unmatched in its recent history. Over the past three years, the company has increased its national site count from just above 13,000 to nearly 17,200 sites, including more than 1,560 added in the last twelve months. This expansion deepens capacity in high-demand corridors and extends high-speed coverage to previously underserved regions.
The latest industry data from the Nigerian Communications Commission (NCC) underscores the significance of this growth. As of December 2025, Nigeria recorded 145,141 base stations across 2G, 3G, 4G and 5G layers. Of this national infrastructure, Airtel accounts for 46,918 base-station layers, reflecting its substantial contribution to the country’s radio access network and its push to absorb rising data consumption.
Nearly 99 percent of Airtel Nigeria’s sites are now 4G-enabled, positioning the operator as one of the few with a near-ubiquitous high-speed broadband footprint. Thousands of sites have been upgraded for capacity in the past year alone, enabling improved speeds and more stable performance during peak usage.
That expansion underpins Nigeria’s rising internet adoption. According to the latest regulator figures, Nigeria’s internet penetration recently climbed above 50%, with Airtel recording among the largest monthly increases in new internet subscribers, driven by network upgrades across states and rural corridors.
Strategic Connectivity and Redundancy
Airtel is also tackling a critical infrastructure challenge for the Nigerian digital economy: reliance on a single international internet gateway. The company is advancing plans for its second submarine cable internet breakout point at Kwa Ibo in Akwa Ibom State, early in the 2Africa cable system rollout, to provide faster and more resilient national connectivity across regions. This significant investment aligns with global best practices in network diversity and redundancy, ensuring a more stable digital experience for consumers and enterprises alike.
Digital Finance at Scale: SmartCash
Airtel’s digital finance arm, SmartCash, has gained traction in Nigeria’s competitive mobile money ecosystem, now serving over 3 million active users. The platform is supported by an expansive agent network and digital services that lower barriers for everyday financial transactions and savings.
Outstanding Human Touch: Retail Reach
Across Nigeria, Airtel’s retail distribution network stands as one of the sector’s most extensive, with approximately 4,000 exclusive outlets bringing services, support, and products closer to customers in small towns, communities, and high-traffic urban hubs. That footprint drives both access and engagement in a market where localized presence remains a competitive differentiator.
As Nigeria’s digital economy continues to evolve, Airtel is committed to sustained innovation — from expanded fibre backbones and advanced mobile broadband to future-ready services that include satellite-enabled solutions and enterprise-grade digital platforms. These efforts help ensure that connectivity, commerce, and creativity thrive across Nigeria and beyond.
Telecom
Compensation for Poor Service Quality is Automatic- NCC

Nigerian Communications Commission (NCC) has said that compensation of subscribers for poor service quality, such as persistent network outages or failed calls is automatic.

This initiative aims to ensure fairness by mandating that operators provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs).
According to the NCC, operators are required and mandated to identify affected subscribers and provide compensation directly.
In a framework for compensation of consumers published on its website, NCC said that it has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
The NCC also stated that the directive does not replace existing consumer protection mechanisms.
The NCC, said the directive adds a direct compensation mechanism for affected subscribers and aligns with measures set in existing legislations such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024.
This directive applies to only Mobile Network Operators licensed and operating in Nigeria that have failed to meet their Key Performance Indicators on Quality of Service. For Internet Service Providers (ISPs) operating in Nigeria, a compensation framework is already in place.
To be eligible to receive compensation
. You experienced poor network service in an affected Local Government Area; and
- You made at least one outgoing revenue generating event (billed call, SMS, or data session) during the relevant period.
The compensation covers service failures affecting voice, data, or SMS services.
Operators are required and mandated by existing regulations to monitor their network performance across locations and service disruptions against Quality of Service KPIs.
This enables them to identify affected subscribers without the need for individual complaints.
Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
Short, isolated interruptions and immediately remedied interruptions may not qualify
Compensation will be provided in the form of airtime credits.
This airtime credit will not have utilisation restrictions, and subscribers will be able to use it for voice calls, USSD sessions, data subscriptions, etc on the operators’ network.
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