E-Financial
Temenos Digital Leaders Summit Series Explores the Next Evolution of Banking in Africa

Changing consumer expectations, technological advancements, and regulatory reforms have seen digital transformation become an integral part of the modern banking industry.
Global banking software provider, Temenos, hosted an exclusive Southern Africa Digital Leaders Summit in Sandton on 14 November 2023 to discuss how the banking industry in the region needs to respond to these rapid and evolving changes for sustained success.
The Summit agenda was directed by findings from a recent Economist Impact report for Temenos which found that new technologies will have the most significant impact on banks over the next five years – more than customer demands and evolving regulation – and that unlocking value from artificial intelligence (AI) and generative AI has been identified as a key differentiator.
One-in-five banks globally see their business models evolving over the next 12-24 months towards offering banking-as-a-service to brands and fintechs, while nearly twice as many banks envision acting as a true digital ecosystem themselves.
Customer centricity is also driving banks to offer more embedded ESG propositions, while the focus on lowering their carbon footprint, as well as the increasing use of data-intensive AI, has prompted half of the world’s banks to expect these activities will inevitably lead them to move to the public cloud and do away with owning any private data centres.
The Africa Digital Leaders Summit has been a series of regional events hosted by Temenos to engage with banking institutions and industry players across the continent and promote open dialogue on how global trends are influencing local banking industries.
The Southern Africa leg of the Summit series consisted of thought-provoking discussions, interactive panels, and live demonstrations led by seasoned experts from Temenos alongside industry leaders from BankservAfrica, Nedbank, Liberty Group South Africa, Bidvest Bank Limited, Standard Bank Group, Tyme Bank, Barko Financial Services, EY and Microsoft.
The half-day session topics included banking trends and navigating the modernisation journey; enhancing the customer experience through smart, personalised digital banking and seamless payments; wealth management opportunities, and more.
“Banks across the region are increasingly adopting digital technologies to enhance customer experiences, streamline operations, and offer innovative financial products and services.
“The Summit saw the coming together of visionaries and innovators who are leading the charge for digital change in banking in Southern Africa. The next wave of banking trends that are already in motion and shaping the industry were discussed – setting the stage to redefine the future of banking across the region,” said William Moroney, Managing Director – Middle East & Africa, Temenos.
The keynote presentation from Sean Berrington, Partner – Technology, Consulting at EY highlighted the shift to digital as a universal imperative for banks on the continent. In this environment, banks require a platform that helps them build for change while still delivering a broad set of banking capabilities across multiple segments.
With the shift to digital being more important than ever, it has become a business imperative for banks to change if they are to remain relevant against rapidly growing fintech startups.
“Banks are aware that they need to transform to survive. Our research shows that two-thirds of global banking executives considered their organisation’s ability to transform as ‘extremely important’ for their future survival – and this expectation is mirrored in Africa,” said Berrington. “There is also a clear need for banks to change in ways that drive accessibility, affordability, and trust when it comes to payment mechanisms in Africa.”
Tielman Walters, Chief Technology & Information Officer at Barko Financial Services, a Temenos customer, also spoke at the Summit and stressed the crucial role that technology has played in assisting it in transitioning from a microfinance institution to become a new potential mutual bank with a wider range of digital services.
“To achieve our growth objectives, we needed a much more advanced and scalable back-end platform, which would enable us to develop and launch new banking services quickly. Temenos provides us with a platform to deal with any spikes in business volumes without any problems. Using the resources available in the Temenos Learning Community, we have also developed an extensive knowledge base on the solutions as we continue on our journey,” said Walters.
The Southern Africa event forms part of Temenos’ pan-Africa Digital Leaders Summit roadshow, which has already been East and West earlier this year and next will travel to Morocco on 28th November 2023, to explore the impact of these themes and trends on the Northern Africa banking industry.
Temenos consistently tops the IBS Intelligence Sales League Table for digital and core banking. Temenos also ranked #1 in Regional Sales Awards for the Middle East and Africa in the most recent IBSi Sales League Table 2023.
E-Financial
Afreximbank Decries $330Bn MSME Financing Gap in Africa

Dr Yemi Kale, Group Chief Economist, Africa Export Import Bank (Afreximbank), has decried that despite micro, small and medium enterprises (MSMEs) constituting over 95 per cent of African businesses, they remain in the shadows of formal finance with a staggering $330 billion funding gap.
In his keynote at the G-20 SME Finance Forum 2025 in Johannesburg, he called for a bold re-imagining of global MSME finance and urged policymakers, financiers and entrepreneurs to build a financial architecture that is inclusive, resilient and fit for Africa’s 21st century.
He listed the obstacles to include information opacity, collateral dependency, policy incoherence, high cost of capital, weak digital infrastructure and entrepreneurial skills gap, which continue to limit MSME growth and competitiveness.
Noting that Afreximbank is acting as an ecosystem builder, he said, it is providing tailored trade and project finance, equity and venture support through FEDA, trade facilitation infrastructure, entrepreneurship and compliance training and targeted instruments for women and youth-led SMEs.
E-Financial
FCMB Partners Truecaller to Reinforce Customer Communication, Trust

First City Monument Bank (FCMB), one of Nigeria’s leading and most innovative customer-centric financial institutions, has announced a strategic partnership with Truecaller, the global platform for trusted communication, to transform the way it engages with customers across the country.
This collaboration is aimed at enhancing customer trust, reducing fraud, and ensuring that communication between FCMB and its customers is both safe, trusted, and seamless. With this partnership, FCMB will leverage Truecaller’s Customer Experience Solution and Branded Caller ID to ensure their customers receive transaction alerts, security notifications, and service updates with complete clarity and trust.
All FCMB calls will now display the bank’s verified name, logo, and brand details directly on customers’ mobile screens. This initiative reinforces FCMB’s strong commitment to digital safety, privacy, and customer trust. In today’s financial landscape, where impersonation and fraud are becoming increasingly sophisticated, Truecaller’s Customer Experience Solution is more than just a convenience — it is a vital safeguard for protecting customer relationships and enhancing confidence in every interaction.
In addition to smarter calling experience, FCMB has also activated its Business Page on the Truecaller app. This ensures that customers can independently discover, recognize, and engage with FCMB directly within the Truecaller app, reinforcing trust before the first point of contact is even made.
Together, these capabilities are helping FCMB strengthen its digital identity, reduce customer drop-offs, and improve the overall efficiency and credibility of its outbound communication efforts. Assured Authenticity: Customers can now instantly identify that calls from FCMB are genuine – reducing the risk of phishing or impersonation scams.
Enhanced Experience: Verified Business Caller ID brings clarity and eliminates uncertainty, particularly during critical communications such as security alerts or service updates.
Reinforced Trust: By adopting industry-leading communication capabilities, FCMB reaffirms its promise to protect customers with care, transparency, and innovation. Chief Information Officer at FCMB, Rotimi Famuwagun said: “At FCMB, our customers are at the heart of every innovation.
Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.’’
Priyam Bose, Global Head, GTM & Developer Products at Truecaller, shared: “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in sectors like financial services where trust is everything.
“FCMB’s commitment to customer safety and trusted communication by embracing Truecaller Customer Experience Solution, FCMB is setting a new bar for what responsible, modern customer communication should look like — and we’re excited to support them on this journey.
E-Financial
Don’t Spray, Mutilate Naira – CBN

Central Bank of Nigeria (CBN) has warned Nigerians, especially market women, against spraying, hawking and mutilating of the naira, the nation’s national currency.
Olayemi Cardoso, governor, CBN, who was represented by Mrs Hakama Sidi Ali, acting director, Corporate Communications Department, CBN, spoke at the Central Bank Fair, held in Kaduna on Thursday.
He said the Fair was designed as a platform to interact with members of the public on the policies of the CBN for sustainable economic growth and development of the country.
The Fair was themed “Driving Alternative Payment Channels as Tools for Financial Inclusion, Growth and Accelerated Economic Development”.
The CBN boss said the theme was carefully chosen to address the links that catalyse Small and Medium Enterprises (SMEs) and other critical activities for the much-needed price stability.
“I urge everyone here to rely only on information disseminated through the verifiable official channels of the Central Bank of Nigeria. I also encourage you to respect and keep the naira clean. Do not spray, hawk, mutilate or counterfeit the naira. It is our critical national symbol.
“The core objective of this engagement, therefore, is to sensitise members of the public on how the Bank’s policies enhance their lives and livelihood and contribute to the growth and development of the Nigerian economy.
“Our dedicated team is on hand to take us through presentations on different operations of the Bank, ranging from the recent innovations in the Nigerian payments system; microfinance sub-sector activities; developments in the foreign exchange market, protection of financial consumers and all you need to know about the naira.
“The Management of the Bank is committed to stimulating productivity and financial inclusiveness, as well as delivering on its core mandate of monetary and price stability.
“These efforts have already started yielding positive results, which include increases of inflows of foreign investments, positive trade balances and remarkable progress in financial inclusion.
“The CBN has spearheaded several key policies to strengthen the financial system which includes exchange rate unification; to minimise arbitrage opportunities and reduce volatility in the foreign exchange market and cleared over $7bn verified backlog of FX forwards.
“It also include Bank Recapitalisation; to strengthen the resilience and global competitiveness of the banking sector, positioning it to support the $1 trillion economy, launched the non-resident BVN to connect Nigerians abroad with home banking, unveiled the Nigeria Payments System Vision 2028 (PSV 2028); to accelerate digital transformation, deepen financial inclusion, and position Nigeria more strongly in global payments.
“To further protect banks’ customers and strengthen consumer confidence, the CBN launched the Unified Complaints Tracking System (UCTS) to streamline the management of consumer complaints against financial institutions. Alongside this, USSD code (*959#) was also introduced for verifying licensed institutions, and enhancing transparency in the Nigerian financial sector,” Governor Cardoso said.
Speaking earlier, Ahmad Dalhatu, Kaduna branch Controller of CBN, reaffirmed that the CBN Fair is one of the Bank’s major public enlightenment initiatives aimed at sensitising members of the public on the Bank’s policies, programmes, and interventions.
“It serves as a platform to deepen financial literacy, promote transparency, and strengthen trust between the Bank and the Nigerian people.
“Over the years, the Fair has evolved into a veritable channel for fostering two-way communication between the Central Bank and the Nigerian public. It enables us not only to explain our policies but also to listen to your concerns, feedback, and expectations. This year’s event continues in that tradition, and I encourage everyone here to actively participate in the discussions.
“As we navigate the evolving economic landscape—both globally and locally—the need for increased public awareness of monetary policy, financial inclusion, consumer protection, digital payments, and intervention programmes cannot be overemphasised. The CBN remains committed to ensuring a sound financial system and an inclusive economy where every Nigerian can thrive,” Dalhatu said.
- E-Financial2 days ago
FCMB Partners Truecaller to Reinforce Customer Communication, Trust
- News2 days ago
AfDB Approves Equity Investment in The Currency Exchange Fund to Support Access to Local Currency Financing Across Africa
- E-Financial2 days ago
Don’t Spray, Mutilate Naira – CBN
- General News2 days ago
Why Elon Musk Halted Sales of Starlink in Lagos, Abuja
- Broadcasting2 days ago
Glo-sponsored African Voices Features Star Author, Chimamanda Adichie
- News2 days ago
Shoprite Struggles to Stay Afloat as Stores Shut across Nigeria
- Telecom2 days ago
Google Expands Digital Infrastructure with Four New Subsea Cable Hubs and $9m AI Fund for Africa
- E-Business2 days ago
FG Plans to Make 95 Percent of Nigerians Digitally Literate by 2030