E-Financial
The Evolution of Digital Finance – Conversational Wallets

By Daisy Osamor, Customer Growth Executive, Infobip
Conversational wallets have transformed how we manage our finances, offering numerous advantages for individuals and businesses alike. Driven by Artificial Intelligence (AI) and natural language processing, these interfaces have become integral to modern finance.
They deliver beneficial impacts, including their versatile applications, their role in economic crises, revenue-boosting potential for businesses, and the vital aspect of security.
Revolutionising customer experience
At the core of conversational wallets lies their profound impact on customer experience. These innovative interfaces bring a human touch to digital finance, simplifying interactions through text-based conversations. This approach makes financial management accessible to even the least tech-savvy users, democratising financial services.
Convenience and accessibility define conversational wallets. Users can engage through various devices, from smartphones to smart speakers, eliminating the need for physical visits to banks or websites. This accessibility proves especially valuable during economic crises, when physical access to financial institutions may be restricted.
One of the key advantages of conversational wallets is their ability to offer personalised financial guidance. Leveraging customer data, these wallets provide tailored advice on budgeting, investments, and bill payments, empowering users to make informed financial decisions.
Conversational wallets simplify financial transactions. Users can transfer funds, pay bills, manage subscriptions, and check balances directly through the interface, streamlining financial management and enhancing user convenience.
The security imperative – protecting financial data
Security is paramount in digital finance, and conversational wallets prioritise it. With advanced security measures like multi-factor authentication and secure encryption, these wallets ensure the privacy and safety of financial data.
Furthermore, conversational wallets prioritise user data and financial information protection. With advanced encryption and multi-factor authentication, they ensure users can confidently engage in transactions.
In addition to security, conversational wallets contribute to improved financial literacy. Acting as personalised financial assistants, they offer educational content and explanations about financial concepts, investment strategies, and money management techniques.
Seamless integration – bridging financial ecosystems and fostering loyalty
Conversational wallets excel in their ability to integrate with third-party services, expanding the scope of financial services accessible through the platform. Whether it’s utility payments or interactions with other financial institutions, conversational wallets offer a comprehensive solution.
The loyalty and reward programs offered by conversational wallets redefine customer engagement. Users can easily track their rewards, redeem points, and receive personalised recommendations, enhancing customer satisfaction and loyalty.
In times of economic crisis, conversational wallets provide real-time assistance, comprehensive financial insights, and promote financial literacy. Users can make informed decisions, optimise resources, and adapt financial strategies effectively.
Driving business revenue – the power of personalisation
For businesses, conversational wallets are strategic tools to boost revenue. Providing a seamless and personalised payment experience enhances customer satisfaction and conversion rates. Capturing valuable customer data allows for targeted marketing and upselling opportunities.
Conversational wallets usher in a new era of financial management and customer experience. Their convenience, personalisation, and security are invaluable assets. As businesses seek growth and customers navigate economic uncertainties, conversational wallets prove to be indispensable in our increasingly interconnected digital world, safeguarding user information and ensuring financial success.
E-Financial
UBA Expands to More African Cities, Stamps Footprint in Saudi Arabia

United Bank for Africa (UBA) has announced strategic expansion into more African countries even as it plans to open a new office in Saudi Arabia, marking a significant milestone in its mission to connect Africa with key global markets.

Oliver Alawuba, GMD/CEO, UBA group,
This emerged during the Group’s Half Year Business Review held at its global headquarters in Lagos, where Oliver Alawuba, group managing director/CEO, UBA group, met with senior executives overseeing UBA’s 24-country footprint.
The meeting reaffirmed the bank’s pan-African strategy while outlining bold new steps into global markets.
Alawuba highlighted UBA’s continued growth outside Nigeria, with more than 51.7% of Group revenues now generated from its ex-Nigerian operations.
He described the Saudi expansion as a move that positions UBA to support cross-border trade, attract investment flows, and better serve the African diaspora.
“UBA’s vision is clear—we are building a truly global institution anchored in Africa, but serving customers across continents. Our entry into Saudi Arabia signals confidence in new opportunities and commitment to supporting economic connectivity between Africa and the Middle East,” he said.
The Saudi expansion adds to UBA’s international presence, which currently includes the United Kingdom, United States, France, and the United Arab Emirates. Alawuba also disclosed that the bank is upgrading its operating licence in France to further strengthen its European operations.
“In Europe, UBA has operations in the United Kingdom and is upgrading its licence in France, expanding its capacity to serve cross-border trade, investment flows, and the African diaspora, complementing our over 40-year presence in New York,” Alawuba noted.
Since launching its pan-African journey with an entry into Ghana in 2004, UBA has expanded rapidly across 20 African countries, establishing itself as a leading driver of financial inclusion, innovation, and regional integration.
E-Financial
Ecobank Plans to Raise $250m Capital Through Private Placement

Ecobank Transnational Incorporated announced its plan to raise up to $250m in Additional Tier 1 capital through a private placement of contingent convertible notes.
In a statement filed on the Nigerian Exchange Limited recently, the capital raise was approved by shareholders at the company’s Extraordinary General Meeting held in Lomé, Togo. The private placement offer was launched on July 9 and will run for ten days.
“Following the approval of the shareholders at its Extraordinary General Meeting held on May 28, 2025, in Lomé, Togo, to raise up to $250m in additional Tier 1 capital qualifying instruments via a private placement of contingent convertible notes, Ecobank Transnational Incorporated announces the launch of the AT1 effective July 9, 2025, for ten days. Renaissance Capital Africa has been appointed as the transaction adviser to ETI.”
The move is an initiative aimed at strengthening Ecobank’s capital adequacy, enhancing financial resilience, and supporting its long-term growth ambitions across its diversified pan-African banking platform.
Additionally, Madibinet Cisse, Ecobank’s Company Secretary, said, “This proposed capital raise represents a critical step in our efforts to fortify the bank’s financial foundation and support sustainable growth across Africa.”
It would be recalled that Ecobank Transnational Incorporated, the parent company of the Ecobank Group, has raised an additional $125m through a Eurobond tap, bringing the total size of its 2029 notes to $525m.
E-Financial
EFCC Recovers Funds Lost to CBEX Fraud

Ola Olukoyede, chairman, Economic and Financial Crimes Commission (EFCC), has announced that the body has recovered lost funds from the CBEX fraud scheme.
Olukoyede did not announce the amount recovered, but he assured Nigerians that the EFCC is taking action against the promoters of the scheme.
The EFCC Chairman emphasised that the suspects found are facing prosecution.
“We have found a lot of people culpable. Those who promoted that scheme are within our jurisdiction and have been arrested. So, at this moment, they are being prosecuted. And we can also say that money has been recovered, even though the process is still ongoing for us to finally forfeit it,” he said.
Olukoyede also urged Nigerians to exercise caution when investing their resources into online platforms.
“Ponzi schemes remain one of the most pervasive threats facing unsuspecting investors. The CBEX case is a clear example. We all remember the outcry that followed the collapse of the scheme, but these unfortunate situations are preventable. Nigerians must begin to conduct due diligence before committing their resources to such platforms,” Olukoyede said.
He also stressed that the body remains committed to fishing out the culprits and recovering the lost funds.
“It was only when the bubble burst that people wanted EFCC to perform magic and recover their money. In the case we investigated in Lagos, which we dubbed Operation Flush, we arrested a large number of foreigners involved in various cybercrimes, including CBEX. I want Nigerians to know that as of today, we have secured close to 150 convictions. Some of them are already serving their jail terms. And when they are through with that, we are going to send them back to where they came from. So we are monitoring them,” he added.
He urged the public to stay vigilant, assuring them that the body will see the case to the end.
“We are no longer the EFCC that drops cases halfway. Whatever we start, we will finish. Nigerians should trust us and believe in our capacity to do justice. Some of these cases are complex and may require cross-border investigations, but we are up to the task,” he said.
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