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The Role of E-Payment Systems in Doing Business in Nigeria

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By Rotimi Adeniyi-Akintola

Countries the world over are witnessing the rapid evolution of payment systems. These changes follow the technological shift from traditional modes of payment such as cash, cheques and cards, to the digital frontier of virtual currency and mobile platforms.

According to Capgemini and BNP Paribas World Payments Report, global non-cash transactions broke a decade-long record for growth in 2014-2015, with growth volumes in excess of 11%; to reach more than 433 billion transactions.

Two regions fuelled this increase: emerging Asia with a growth rate of 43.4% and CEMEA (Central Europe, Middle East, and Africa), with 16.4% growth. Nowhere has the growth of e-payment been more evident than in Africa.

The swell of different means of electronic payments (e-payment) and mobile payments continues to have a direct impact on local economies in Africa.

Whilst Kenya remains the continent-leader in this regard, thanks to the emergence of the likes of M-Pesa. Nigeria has also witnessed a sizeable increase in the volume of e-payments in recent years.

However, without significantly increasing the rate of financial inclusion in the country through innovative methods, some of which are discussed below, Nigeria runs the risk of never fully actualizing the expansive potential of e-payments on her economy.

Electronic or “E”-payments have significant economic benefits for individuals and businesses alike. Electronic payment lowers costs for businesses, as the more payments they can process electronically, the less they spend on paper and postage.

The convenience of e-payments can also help businesses improve customer retention, in comparison with those offering only traditional means of payments. The direct impacts of e-payments on a country’s GDP are well known and documented.

In 2016, a report by Moody’s Analytics on “The Impact of Electronic Payments on Economic Growth” stated that the explosion of e-payments resulted in an added US$460 million to Nigeria’s GDP from 2011 to 2015.

According to Christine Lagarde, Managing Director of the International Monetary Fund (IMF), Nigeria could save as much as US$9 billion – N3.24 trillion by shifting government payments alone from cash to digital systems.

She was further quoted as saying that such a shift creates the potential to help reduce corruption, increase revenues, and generate investments in health and education.

What this means is that digital tools could be a decisive factor for Nigeria in meeting the 2030 Sustainable Development Goals.

If the expected effect of the shift of government payments alone to e-payment would result in such huge gains, the impact of a similar shift in the private sector would certainly drive economic growth to seismic proportions.

However, despite the adoption of digital payments, cash continues to be utilized as the mainstream mode of payment in Nigeria, especially for low-value transactions.

Cash remains hugely popular in Nigeria, due to the anonymity it affords, the lack of adequate modernised payment infrastructure, and challenges with access to banking systems for the majority of Nigerians (financial inclusion). Other systemic challenges include the poor state of basic infrastructure; particularly electricity/power and telecommunications infrastructure.

Low literacy levels, infrastructure vandalism, and security issues mount further pressures on the shift to more advanced payment systems. Nonetheless, efforts to surmount these obstacles abound, and the opportunity to develop secure and efficient e-payment instruments to drive further economic growth, exists for Nigeria.

What is financial inclusion, and why is it important?

Financial inclusion is one of the major challenges to the growth of e-payments in Nigeria. Despite the Central Bank of Nigeria’s (CBN) target of 80% financial inclusion by the year 2020, the nation continues to struggle to provide financial products and services to its adult population, particularly the low-income demographic.

Financial inclusion matters, as it is one of the most important drivers of economic development. The benefits of financial inclusion for the poor are extremely significant.

Money which sits outside the banking system; in drawers, mattresses and the like, is unable to appreciate in value by earning interest, and hence has a lower worth or net present value when used in the future.

Financial inclusion would provide low income individuals and families with the means to safely make day-to-day transactions, safeguard their meagre savings, manage cash flow spikes and build working capital.

This capital can finance small businesses or micro-enterprises, mitigate shocks and expenses related to unexpected events such as medical emergencies, and improve overall welfare.

According to a 2016 report by Enhancing Financial Innovation & Access (EFInA), a financial sector development organisation, 40.1 million Nigerian adults, representing 41.6% of the adult population are financially excluded – do not have access to bank accounts or financial services. This is a huge setback to the drive towards more advanced e-payment solutions.

Radical measures are required to effectively provide a population of over 170 million citizens with access to financial services.

To this end, the Nigerian government has introduced key regulatory initiatives to drive financial inclusion and electronic payments. In 2012, the cashless society project – to make Nigeria a top-20 economy by 2020 was introduced, as part of a larger Financial System Strategy 2020 vision to boost Nigeria’s financial system.

Further, in 2017, the CBN reintroduced charges for cash handling, starting with 1.5% for cash deposits and 2% for cash withdrawals between 500,000 to 1,000,000 naira. These measures have not been enough to catalyse Nigeria’s financial inclusion goals.

Boosting Financial Inclusion and E-payments

A major untapped resource for advancing financial inclusion would be to leverage existing telecommunications networks. Current mobile penetration stands at over 238,116,977active lines according to the Nigerian Communications Commission, with 21 million smartphones in circulation according to Jumia Mobile Report 2018. Compared to the 97.57 million bank accounts reported by the Nigeria Inter-Bank Settlement System (NIBSS) as being in existence in February 2017, it is evident that more Nigerians own mobile phones than those that operate bank accounts, even accounting for double or multiple mobile line registrations.

A report by KPMG Africa, estimated that only 30 million Nigerians have access to bank accounts.

There is therefore a clear incentive to harness mobile penetration as a means of driving e-payments and in turn driving economic growth.

The example of Kenya could provide some guidance here. Kenyans transacted a record US$33 billion on mobile money transactions in 2016, up from US$27.8 billion from the previous year, according to data from the Central Bank of Kenya.

In recognising this potential, and in an effort to bolster the use of mobile money, the CBN has repealed its decision to exclude telecommunications companies in Nigeria entirely from operating as purveyors of mobile money.

Approval was given to Globacom, Nigeria’s second national operator, to create 500,000 mobile money agent outlets in the country through the Glo Xchange, a mobile money agent network in partnership with 3 commercial banks.

Whilst this is a positive development, much more is required by the CBN in opening mobile payments to the telecommunications companies without restricting them to commercial banks. This will further harness their rich subscriber base.

The CBN is advised to identify opportunities to engage stakeholders and experts in dialogue, to identify avenues for collaboration on mobile payments, and mitigate potential problem areas.

The role of e-payments and financial inclusion in Nigeria’s economy will be further discussed at the “Technology as a Catalyst for the Ease of Doing Business” Conference 2018, due to hold on October 5, 2018, organised by Perchstone & Graeys and Knowledge Resources Limited, in conjunction with The Presidential Enabling Business Environment Council (PEBEC).

If interested, kindly send an email to [email protected] to express your interest in attending this conference.


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E-Financial

How Crypto Criminals Stole $700m from People – often Using Age-Old Tricks

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There’s something uniquely agonising about having your cryptocurrency stolen. All transactions are recorded in a digital ledger, known as a blockchain, so even if someone takes your money and puts it in their own crypto wallet, it remains visible online.

How Crypto Criminals Stole $700m from People – often Using Age-Old Tricks

“You can see your money there on the public blockchain, but there’s nothing you can do to get it back,” says Helen, who lost around $315,000 (£250,000) to thieves.

She likens it to watching a burglar pile up your prized possessions on the other side of an impassable chasm.

For seven years, Helen and her husband Richard (not his real name), both UK residents, had been buying and stacking up crypto coins called Cardano.

They liked the idea of investing in a digital asset that had the potential to rise dramatically in value, unlike funds saved in more conventional ways. They knew it was riskier, but they were careful to keep their digital keys safe.

But somehow hackers got into their cloud storage account, where they kept information about their crypto wallets and how to access them.

In February 2024, after a small test transfer, the criminals swiftly and silently transferred all the couple’s coins to their own digital wallets.

The couple then watched for months as their money was moved from one wallet to another, powerless to do anything. (The inherent contradiction with cryptocurrency is that all transactions are publicly trackable, but users can be publicly untraceable if they choose.)

Helen and Richard are not wealthy. She is a personal assistant, he is a composer, and they had high hopes for their Cardano investments.

“We’d been buying these coins for so long… We used every scrap of money we could find to buy more,” says Richard. “Aside from my parents’ deaths, this theft is the worst thing to happen to me.”

Ever since, Helen has been on a mission to recover their money. She obtained detailed reports from various police forces and the Cardano developers. Now, even though she has the criminals’ wallet addresses, there is nothing anyone can do to unmask them.

Their plan is to save up enough to engage private investigators to try to trace the hackers.

“It leaves you with a feeling of helplessness,” she says, “but I am going to keep trying.

An explosion in crypto crime

A survey carried out for the Financial Conduct Authority (FCA) in August 2024, suggested that approximately 12% of British adults owned crypto-assets – equivalent to about seven million people.

Globally, it has been estimated that 560 million people are now crypto owners. But as ownership rose, so did theft. The pandemic ushered in a surge in the value of crypto coins and, with it, an explosion in attacks on the industry.

And 2025 was another bumper year for crypto criminals, with total thefts standing at more than $3.4bn (£2.5bn), according to investigators at blockchain analysis firm Chainalysis. The annual figure has remained in the same ballpark since 2020.

Most of the money is being stolen through massive cyberattacks on crypto companies. For example, North Korean hackers swiped $1.5bn (£1.1bn) from crypto exchange Bybit in February 2025.

The losses in this case and the vast majority of others are covered by the deep-pocketed crypto firms, with little impact on individuals. But 2025 also saw an increase in the number of attacks on individual crypto investors.

Chainalysis research says these individual attacks rose from 40,000 in 2022 to 80,000 last year.

Hacking, scamming or coercing of individuals accounted for an estimated 20% of all crypto value stolen – estimated at $713m (£532m).

But the company adds that the number could be far higher, as not all victims will choose to report thefts publicly. When this happens, you could be left on your own.

Many thefts or scams in traditional finance are covered by banks or card companies. In the UK, you can complain to the Financial Ombudsman Service and may be compensated by the Financial Services Compensation Scheme.

“Crypto remains largely unregulated in the UK and high-risk,” says the FCA. “If something goes wrong, it is unlikely you will be protected so you should be prepared to lose all your money.”

A stark reminder of this comes if you search online for “Binance account hacked” – Binance is the world’s largest crypto exchange with a reported 1.4m UK users – but the page on its website offering advice to victims of theft is blocked in the UK.

The company has not been accepting new UK clients since 2023 because it is not authorised by the FCA to operate. Yet criminals don’t care where victims are, and people are being targeted all over the world indiscriminately.

Chainalysis has described these attacks on individuals as the “under-documented frontier for crypto crime”.

They put the volume of crimes down to the number of people entering the crypto world as investors, as the value of coins has risen, and argue that improved security practices at major services could have pushed “attackers toward individuals perceived as easier targets”.

Then there is the fact that the more crypto you hold and the more public you are about it, the more likely you are to be targeted – small-time holders (or hodlers, as the community calls them) are far less likely to be affected.

Burglaries, muggings and ‘wrench attacks’

As for the thieves, they could be anywhere.

In October, blockchain researchers from Elliptic, a crypto analysis company, warned that North Korean state-sponsored hackers are increasingly targeting wealthy cryptocurrency owners. There are plenty of young scammers and hackers from other countries, too.

In December in the US, 22-year-old Evan Tangeman pleaded guilty to being part of a group of crypto thieves calling themselves the Social Engineering Enterprise, who are accused of stealing more than $260m (£194m) between October 2023 and May 2025.

Prosecutors allege they targeted the crypto-rich using hacked databases, tricking victims into thinking they were cryptocurrency exchanges, and persuading them to transfer coins.

Members of the gang, who were all young men mostly in the US, are said to have spent the stolen coins on private jets, expensive cars and luxury handbags that they would give away at nightclubs.

In some cases, prosecutors say, the gang organised home break-ins to steal hardware containing the keys to crypto stashes.

Burglaries and muggings have become so common that there is now a term for them in the crypto community – “wrench attacks” – so called because criminals have been known to threaten victims with spanners.

Last April, crypto criminals in Spain tried to force a man and woman to part with their cryptocurrency.

Spanish police said the man was shot in the leg and he, along with his partner, were held captive for several hours while the criminals tried to access their crypto wallets. Eventually, the woman was released, but her partner remained missing, with his body later found in woodland.

Five people were arrested in Spain in connection with the case, while four others in Denmark were charged.

There have been several similar cases in France, including one when an attempted kidnap was captured on video.

Source.. BBC


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Nigeria Processed $92.1Bn Crypto Transactions in 12 Months — PwC

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Despite lingering regulatory uncertainty, Nigeria processed an estimated $92.1 billion in cryptocurrency transactions between July 2024 and June 2025, reaffirming its position as Sub-Saharan Africa’s largest crypto market, according to PricewaterhouseCoopers (PwC).

Nigeria Processed $92.1Bn Crypto Transactions in 12 Months — PwC

The figure, published in PwC’s Nigeria Economic Outlook 2026 titled “Turning Macroeconomic Stability into Sustainable Growth”, shows that Nigeria received nearly three times the crypto transaction value recorded in South Africa over the same period.

PwC attributed Nigeria’s dominance to its large population, youthful and digitally savvy users, persistent inflation, and continued foreign exchange (FX) access constraints, which have pushed many individuals and businesses toward crypto and stablecoins as alternative financial channels.

The report noted that crypto adoption in Nigeria reflects both economic necessity and structural transformation in financial behaviour.

PwC said Bitcoin continues to dominate fiat-to-crypto purchases in Sub-Saharan Africa, accounting for 89 per cent of transactions in Nigeria and 74 per cent in South Africa, underscoring its role as a default hedge and entry asset in volatile or constrained financial environments.

It added that stablecoin usage is structurally higher in Nigeria, signalling reliance on crypto rails as an informal FX market and dollar-substitute channel.

However, PwC cautioned that the data reflects only centralised exchange activity and excludes peer-to-peer transactions and informal flows, suggesting that actual volumes may be significantly higher.

PwC projected that Nigeria is likely to retain its position as the region’s largest crypto market in 2026, driven by FX access challenges, inflation sensitivity, and sustained demand for stablecoins as a store of value and settlement mechanism.

The firm also noted that Nigeria had earlier processed about $59 billion in crypto transactions, largely driven by young, tech-savvy users, highlighting deepening adoption momentum.

“The rising usage of crypto, especially among Nigeria’s youth, underscores the urgent need to accelerate regulatory cohesion in the near term,” the report stated.

PwC identified several key issues that will shape Nigeria’s crypto landscape in 2026, including industry adoption and compliance challenges, licensing and regulatory frameworks, a structural shift in crypto taxation, capital flow management, and market surveillance.

On licensing and regulation, PwC observed that progress remains slow, with only two exchanges granted provisional approval so far.

This, it said, highlights capacity and sequencing challenges within the regulatory framework. The firm warned that the planned rollout of crypto-asset taxation could outpace supervisory readiness, raising concerns about effective enforcement without a fully operational licensing regime.

In terms of taxation, PwC disclosed that the new Tax and Tax Administration Acts, effective from 2026, will treat crypto profits as income taxed up to 25 per cent, replacing the previous 10 per cent capital gains tax.

This represents a significant increase in tax burden and complexity for crypto users. It also noted that Virtual Asset Service Providers (VASPs) will face higher compliance and reporting obligations, raising operating costs for licensed platforms and potentially pushing more activity into informal or offshore channels


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Tax Ombudsman will Save Nigerians Money, Time – CEO

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Dr. John C. Nwabueze, tax ombudsman/CEO, has stated that Nigerian taxpayers can now save on the cost of arbitration while still obtaining justice by resolving their tax complaints through the Office.

Tax Ombudsman will Save Nigerians Money, Time - CEO

Dr. Nwabueze in a statement described the Office as a fair and efficient mediator between tax authorities and taxpayers.

Speaking after a strategic meeting with Taiwo Oyedele, chairman of the Presidential Fiscal Policy and Tax Reforms Committee (PFPTRC),  Nwabueze emphasized that the Office of the Tax Ombud serves as a mediation safety net for small and medium enterprises as well as multinational companies.

He said the Office receives and resolves issues related to taxes, levies, charges, customs duties, and other related matters, adding that it is partnering to enhance taxpayers’ trust and compliance through transparent mediation and accountability.

Commenting on the partnership, Oyedele noted that the meeting was part of ongoing efforts to support the effective implementation of tax reforms.

He explained that the Office of the Tax Ombud is an independent and impartial body established under the new tax laws to protect taxpayer rights, resolve complaints quickly and fairly, and build trust in the tax system through mediation and advocacy.

“Our engagement focused on collaboration with the Tax Ombud, given his critical role in ensuring that the reforms deliver not just better tax systems, but a fairer and more responsive tax administration for taxpayers.”


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