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W/A Courier Hub Depends On National Regulators Commissions-Riverson

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Isaac Annan Riverson is executive secretary, Postal and Courier Services Regulatory Commission (PCSRC), Ghana
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Isaac Annan Riverson is executive secretary, Postal and Courier Services Regulatory Commission (PCSRC), Ghana. Riverson is a Lawyer and a Civil Engineer and holds B.Sc. (Hons) Civil Engineering from the Kwame Nkrumah University of Science and Technology, Kumasi and Barrister-at-Law from the Ghana School of Law.
He is a Member of International Bar Association (IBA), Ghana Bar Association, America Society of Engineers (ASCE) and National Society of Black Engineers) (NSBF).
On his recent visit to Nigeria during the 5th Bowill Errands International Courier Summit, he spoke to peter ugwu on the need for a revolution in courier sector in Africa, West Africa in particular, citing technology as an enabler in the industry as well.

Creation Of PCSRC and Impact On Courier And Postal Sector In Ghana
The creation of PCSRC in Ghana has helped a lot. Prior to its creation in 2003, we had a sector that was quite aband
W/A Courier Hub Depends On National Regulators Commissions-Riversononed, so to speak.
The operators where left to determine their own operational guidelines; there were no regulations. And those who patronize the services did not have any Government protection as required. So, the Commission was established with mandate to licence and regulate the sector.
We have managed to bring the operators under this umbrella. With that coming into force, it then implies that the operators find a ‘sanctuary’ in the Commission where issues that concern them are given adequate attention.
And the consumers or customers are offered the opportunity of been served better because they can now seek redress when they are not served well.
In all, the Commission came to sanitize the sector. And it has never been the same since the creation; when you have such Commission, solely responsible for the day-to-day activities in the sector, much attention has been focused on it. In addition, we have Government’s support to carry out our duties.
We have realized in most jurisdictions, they tend to mussel the Postal and Courier sector together with the Telecommunications.
When that happens the telecom tends to take the lions share. The reason is not far-fetched; the telecom is more buoyant. But they cannot run away from the important of the courier.
Regional bodies like ECOWAS are fighting for the proper recognition of the sector, particularly, at the national fronts; from there we move to integrations for trades. We are talking about the movement of goods and services across the borders.

 
Businesses n the Sector
Since the creation of the Commission in Ghana the numbers of operators have risen to 70; although we acknowledge that some of them are small operators, who can only operate within the country. There are few large enough to carry out international operations.
In other words, there are local and international categories. The local category we have small, medium and large operators, same applies to the international. Each of them pays a particular fee.
So, when a company applies for a licence we scrutinize the operational capacity of the firm and then fix them into a particular category. With time, especially, when the operations are expanding the firm can reapply and could be moved to a higher category.
What happened is that the registered operators helped us to fine the unregistered ones; therefore, the number of illegal operators in the system has reduced drastically.
In spite this, it is not easy to get everybody on board, but gradually we are making the environment difficult for the unregistered ones to operate. In essence, it has enabled the emergence of new companies, while persuading the unregistered ones to regularize their operations.

 
The Gains                                                                     
We realized that due to the transportation difficulties we have; someone may need to move some goods from one place to another, especially parents who may have some parcels to dispatch to their children in schools at different parts of the country, may be weekly or monthly, the courier operators help them in dispatching these items.
What happens is that hence the operators are licenced, parents are very confident to give their parcels to get delivered to their children.
Now, it reduces costs, reduces number of vehicles that have to be on the road at a particular time, etc.
The operators have some fees they pay which go to the purse of the Government.
Simply put, that we are helping people realize their business agenda, restoring the integrity of the industry, while boosting the revenue of the State.
Most importantly, we had a national postal summit where we are looking at improving the quality of the service to the benefit of our people.

West African Courier Hub and Benefits
The benefits to the region will be quite enormous, because when you pull resources together, share ideas, obviously you will enjoy large economics scale.
We are calling for a West African courier hub where operators within the sub-region will have a Commission in-charge of the operations, sharing the common business tips in terms of movement of goods; obviously there will be business promotions.
First, there will partnership that will lessen tensions among nations.
For instance, it will boost the partnership between Ghana and Nigeria and other West African neighbours.
The services would have improved. Then, the African “indigenous” courier companies will feel a sense of belonging.
That is why during my presentation at the Bowill Errand’s 5th International Courier Summit I stressed for Nigeria to quickly set up a Commission; it will focus more on the solving the difficulties facing the sector.
I understand, presently, Nigeria only has a department that is in-charge of regulations. Meanwhile, the department will be consumed with issues that concern the sector.
 Courier and postal industry is so large that a department cannot be able to handle all matters that arise within the industry. So, it is quite imperative that Nigeria gets a Commission; it will improve shoot the sector to a greater height.
And the operators are not supposed to seat on the fence in the quest for articulating a Commission; they feel most of the heats.
 I also understand that there is a Bill resting at the National Assembly; they (the operators) need to keep educating the public who will in-turn add to their voices in advocating for a Commission to e set up.

Place of Technology in the Sector
Technology is something very crucial when it comes to the operations of the courier services, because we are talking about confidence in the system and efficiency.
The customers should be sure that their parcels are safe in your hands. So if you have tools for mobile communication and tracking equipment, it will enable the people to follow the trail of where their goods or parcels are at any point in time. The sector cannot make valuable impact in the contemporary society without the help of technology.
For us in Ghana we are looking at a model where courier companies collaborate with the telecos which will guarantee them some short codes.
The essence is to redefine the process; people can from the comfort of their homes or offices get to know about the movement of the goods and pick them up as when scheduled.
Therefore, technology id very crucial; that is what distinguishes present postal and courier industry from the days letters are dispatched from/on the horse backs.

 
House Numbering Challenges in Ghana
This is a very important aspect of courier and postal business. We have a body that is in-charge of house numbering.
Recently, the Presidency gave them an ultimatum to come out with a comprehensive system on the housing system.
 We believe that with proper house numbering system live becomes easier for the courier operators.
Meanwhile, the system has improved over time. Just like we are clamoring for individual nations in the West Africa corridor to have a national regulatory commission, it is also crucial that proper house numbering system is in place to give the industry a clearer direction.
The point is that people shall be identified through their house numbers, because in this business the customers are not answerable to the operator alone.
Remember that in certain areas people have received dangerous parcels, like letter bomb. So, to contain that, the Government is working very hard to ensure the system is verifiable and for the maintenance of national security. 

 

 


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Firm Gives Advice on How to Stay Secure as AI, robots and VR are Redefining Family Life

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Over the past 10 years, families have experienced shifts in structure and a perceived increase in fragmented interactions at home, largely driven by the pervasive use of technology and changing social norms. What does the next decade hold in store?

According to a global survey* by Kaspersky’s market research center, an overwhelming 81% of people believe digitalisation will fundamentally alter families’ joint pastimes within the next decade. This shift points to a future where bonding is mediated by advanced technology, creating new rituals and challenges in equal measure.

Screen time is family time, but it has its risks

Nearly half (48%) of all respondents envision AI-powered bedtime stories becoming a norm, a figure that rises to 53% among 18–34-year-olds. Today, apps and smart devices offer AI-narrated tales with customisable characters and plot twists.

For the busy parent, it presents a novel aid, for the child, an endlessly patient, interactive storyteller.

Meanwhile, with 31% of families anticipating children opting for digital pets over real ones, it seems that ‘man’s best friend’ just got its first update.

It should be noted, however, that while AI has the potential to enrich a child’s life, it necessitates vigilance. When children interact with AI, for stories or learning, parents must be proactive.

Select services with strong privacy policies that do not unnecessarily store or misuse a child’s data or voice interactions and further enhance control with digital parenting assistants like Kaspersky Safe Kids to restrict content and balance screen time.

Parents would be well placed to treat AI interactions as a new digital playground where they can use parental controls to limit session duration, choose vetted, age-appropriate AI story platforms, and most importantly, maintain an open dialogue about what these stories are and how they are created. Explain to children that an AI is a tool, not a friend, and encourage them to report any strange or uncomfortable interactions, just as they would in the physical world.

The key is to ensure AI complements human interaction, not replaces the comfort of a parent’s voice.

Blowing out the digital candles

Another 43% predict family celebrations migrating to video call formats as a standard, not an exception, a trend accelerated by recent global events but now seen as a permanent fixture for dispersed families.

Meanwhile a daring 26% can imagine taking family vacations entirely in virtual reality. This sounds like the stuff of science fiction, but then 10 years ago, the type of generative AI being used today was not widely anticipated.

This fragmented outlook highlights that the future of family digital activity will not arrive as a uniform wave, but as a series of adoptions shaped by cultural openness and digital infrastructure. For security leaders like Kaspersky, this evolving landscape presents new vectors for risk within the most intimate of spaces, the smart home.

Preparing the digital home for tomorrow’s family

43% of all respondents foresee home robots as family members. Moving beyond voice-activated personal assistants or autonomous vacuum cleaners, these would be embodied AI companions capable of tutoring, playing games, or providing companionship.

In the eyes of hackers, however, every new device, from a VR headset to a robot nanny, is a potential entry point. To keep things secure, change default passwords immediately, ensure all device firmware is regularly updated, and segment your home network.

Use Kaspersky Premium with a Smart Home Monitor which scans users’ home Wi-Fi network 24/7, and shows a list of devices connected to it, including such details as device type, OS and IP address, and alerts when a new or unknown device connects.

As robots, AI, and VR devices become part of the family circle, security must be foundational, not an afterthought.

“The accelerating pace of technology is not fragmenting the family but redefining its shared spaces. The future, as seen by the global majority, is one where digital and physical experiences blend to create new forms of togetherness, from a grandparent joining a birthday party via hologram to a child caring for a digital pet with a sibling across the globe.

“The challenge and opportunity lie in building secure digital environments with intention, ensuring they are safe, respectful, and ultimately, tools that bring us closer,” comments Seifallah Jedidi, Head of Consumer Channel for META at Kaspersky.


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Corporate Comms in the Age of Crypto: Why Nigeria’s Digital Finance Future Depends on Trust

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By John Kokome

By the time you finish reading this article, the price of Bitcoin may have changed twice. That is the nature of cryptocurrency, fast, volatile, and borderless. Yet beyond price charts and trading apps lies a less discussed but critical pillar of Nigeria’s digital finance revolution: corporate communications. In the age of crypto, communication is no longer a support function. It is infrastructure.

Nigeria is one of the world’s fastest-growing crypto markets. Chainalysis ranked the country second globally in cryptocurrency adoption in 2023, driven largely by everyday retail users rather than institutions.

Between July 2023 and June 2024 alone, Nigerians received an estimated $59 billion in cryptocurrency value, the highest in Sub-Saharan Africa. Yet public perception remains sharply divided, crypto is seen as opportunity by some and risk or outright scam by others.

In such an environment, how crypto companies communicate can determine whether they earn trust, attract scrutiny, or lose credibility entirely.

The Complexity Challenge

Blockchain, decentralised finance, wallets, custody, smart contracts etc., are not everyday concepts for most Nigerians. Yet millions are expected to trust these systems with their savings, businesses, and livelihoods.

Corporate communications must therefore evolve from promotion to translation. Crypto companies must become educators, simplifying complex ideas without downplaying risks.

Hype must give way to clarity; speculation must yield to responsibility.

Some homegrown platforms, including FlashChange and other emerging African crypto brands, have begun prioritising financial literacy and user education. That shift is encouraging, but it must become the industry norm, not the exception.

Trust as a Strategic Asset

Trust in financial institutions is fragile globally, but particularly so in emerging markets where currency devaluation and policy uncertainty are familiar experiences. Crypto gained traction in Nigeria partly because people sought alternatives.

Still, crypto companies cannot assume automatic trust. In traditional banking, trust has been built over decades. In crypto, trust is built in real time, on social media, customer support channels, and community forums.

A single outage, security breach, or regulatory misunderstanding can escalate into a reputational crisis. Silence is read as guilt. Ambiguity feels deceptive. Delay looks incompetent. In Nigeria’s fast-moving digital ecosystem, communication speed must match market speed.

Nigeria’s policy evolution on crypto reinforces this point. In December 2023, the Central Bank of Nigeria (CBN) issued guidelines allowing banks to open accounts for Virtual Asset Service Providers, effectively shifting from restriction to regulation.

The CBN acknowledged that global trends demand oversight, not exclusion, while warning of risks related to money laundering, terrorism financing, and consumer protection gaps.

The Securities and Exchange Commission (SEC) has echoed this stance, emphasising that Nigeria’s digital asset future must be anchored on innovation, collaboration, and trust, with clear licensing and investor protection frameworks.The message is clear: crypto is now part of Nigeria’s financial architecture, and communication is central to compliance.

A Young, Digital Audience

Nigeria’s demographics explain crypto’s momentum. According to the National Bureau of Statistics, over 63 percent of Nigerians are under 25, and internet penetration now exceeds 50 percent, driven largely by mobile broadband. This digital-native population consumes information quickly, questions authority openly, and shapes narratives in real time.

Corporate communications teams must engage this audience with transparency and relevance, not marketing noise.

Crisis Communications in a 24/7 Market

Crypto markets never sleep. Crises do not respect office hours. Hacks, liquidity shocks, and regulatory announcements can happen at any moment.

Communications teams must therefore operate like newsrooms prepared, responsive, and coordinated. Pre-approved crisis playbooks, trained spokespersons, and real-time monitoring are no longer optional.

Most importantly, crisis communication must be human-centred. Nigerians want clear answers: Is my money safe? What happened? What comes next?

Brands that respond with honesty and empathy endure. Those that hide behind jargon do not.

Narrative Capital vs Market Share

In Nigeria’s crowded fintech and crypto space, companies often compete on fees and features. But the most durable advantage is narrative capital the credibility and emotional connection built over time.

Narrative capital determines whether users stay during downturns, regulators listen during consultations, and the media seek your voice. Platforms like FlashChange have a responsibility to tell Africa’s crypto story with authenticity, data, and purpose.

From Evangelists to Translators

Nigeria no longer needs crypto evangelists promising disruption. It needs translators, professionals who connect blockchain to remittances, wallets to small businesses, and decentralisation to economic opportunity.

As crypto matures, corporate communications will increasingly determine its legitimacy. Code may power platforms, but communication powers confidence. And confidence, more than any algorithm, will decide whether digital finance fulfils its promise for Nigeria.

John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa. He currently leads strategic storytelling, reputation management, and stakeholder engagement initiatives at the company, focusing on building trust, transparency, and financial literacy in the digital assets space. John’s work sits at the intersection of policy, technology, and public perception, with a strong emphasis on Africa-first narratives and responsible innovation. He has contributed opinion pieces and thought leadership articles on governance, youth empowerment, branding, and Nigeria’s evolving digital economy.


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Senate confirms Oyewole as Supreme Court justice

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Senate has confirmed Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA, as a Justice of the Supreme Court of Nigeria.

Senate confirms Oyewole as Supreme Court justice

Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA

The confirmation was concluded on Tuesday, February 3, following the presentation and consideration of a report by the Senate Committee on Judiciary, Human Rights and Legal Matters.

The report was presented by the committee’s chairman, Senator Adeniyi Adegbonmire of the All Progressives Congress, representing Ondo Central.

Presenting the report, Senator Adegbonmire said: “That the Senate do Receive and Consider the Report of the Committee on Judiciary, Human Rights & Legal Matters on the confirmation of the nomination of Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA, as a Justice of the Supreme Court of Nigeria.”

The confirmation followed a formal request by Bola Tinubu, who wrote to the Senate last Tuesday seeking legislative approval for the appointment. The letter was read on the floor of the Senate by the President of the Senate, Godswill Akpabio.

In the letter, President Tinubu stated: “Pursuant to Section 231 (2) of the 1999 Constitution of the Federal Republic of Nigeria as amended.

“I am pleased to present for confirmation by the Senate the appointment of Hon. Justice Oyewole Kayode as Justice of the Supreme Court of Nigeria. While it is my hope that the Senate will consider and confirm the nomination expeditiously, please accept the assurances of my highest regards.”

Following the reading of the letter, Akpabio referred the executive communication to the Senate Committee on Judiciary, Human Rights and Legal Matters for further legislative action.

The committee was directed to carry out its work and report back to the Senate as soon as possible, a process that culminated in the confirmation approved by the chamber.


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