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W/A Courier Hub Depends On National Regulators Commissions-Riverson

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Isaac Annan Riverson is executive secretary, Postal and Courier Services Regulatory Commission (PCSRC), Ghana. Riverson is a Lawyer and a Civil Engineer and holds B.Sc. (Hons) Civil Engineering from the Kwame Nkrumah University of Science and Technology, Kumasi and Barrister-at-Law from the Ghana School of Law.
He is a Member of International Bar Association (IBA), Ghana Bar Association, America Society of Engineers (ASCE) and National Society of Black Engineers) (NSBF).
On his recent visit to Nigeria during the 5th Bowill Errands International Courier Summit, he spoke to peter ugwu on the need for a revolution in courier sector in Africa, West Africa in particular, citing technology as an enabler in the industry as well.

Creation Of PCSRC and Impact On Courier And Postal Sector In Ghana
The creation of PCSRC in Ghana has helped a lot. Prior to its creation in 2003, we had a sector that was quite aband
W/A Courier Hub Depends On National Regulators Commissions-Riversononed, so to speak.
The operators where left to determine their own operational guidelines; there were no regulations. And those who patronize the services did not have any Government protection as required. So, the Commission was established with mandate to licence and regulate the sector.
We have managed to bring the operators under this umbrella. With that coming into force, it then implies that the operators find a ‘sanctuary’ in the Commission where issues that concern them are given adequate attention.
And the consumers or customers are offered the opportunity of been served better because they can now seek redress when they are not served well.
In all, the Commission came to sanitize the sector. And it has never been the same since the creation; when you have such Commission, solely responsible for the day-to-day activities in the sector, much attention has been focused on it. In addition, we have Government’s support to carry out our duties.
We have realized in most jurisdictions, they tend to mussel the Postal and Courier sector together with the Telecommunications.
When that happens the telecom tends to take the lions share. The reason is not far-fetched; the telecom is more buoyant. But they cannot run away from the important of the courier.
Regional bodies like ECOWAS are fighting for the proper recognition of the sector, particularly, at the national fronts; from there we move to integrations for trades. We are talking about the movement of goods and services across the borders.

 
Businesses n the Sector
Since the creation of the Commission in Ghana the numbers of operators have risen to 70; although we acknowledge that some of them are small operators, who can only operate within the country. There are few large enough to carry out international operations.
In other words, there are local and international categories. The local category we have small, medium and large operators, same applies to the international. Each of them pays a particular fee.
So, when a company applies for a licence we scrutinize the operational capacity of the firm and then fix them into a particular category. With time, especially, when the operations are expanding the firm can reapply and could be moved to a higher category.
What happened is that the registered operators helped us to fine the unregistered ones; therefore, the number of illegal operators in the system has reduced drastically.
In spite this, it is not easy to get everybody on board, but gradually we are making the environment difficult for the unregistered ones to operate. In essence, it has enabled the emergence of new companies, while persuading the unregistered ones to regularize their operations.

 
The Gains                                                                     
We realized that due to the transportation difficulties we have; someone may need to move some goods from one place to another, especially parents who may have some parcels to dispatch to their children in schools at different parts of the country, may be weekly or monthly, the courier operators help them in dispatching these items.
What happens is that hence the operators are licenced, parents are very confident to give their parcels to get delivered to their children.
Now, it reduces costs, reduces number of vehicles that have to be on the road at a particular time, etc.
The operators have some fees they pay which go to the purse of the Government.
Simply put, that we are helping people realize their business agenda, restoring the integrity of the industry, while boosting the revenue of the State.
Most importantly, we had a national postal summit where we are looking at improving the quality of the service to the benefit of our people.

West African Courier Hub and Benefits
The benefits to the region will be quite enormous, because when you pull resources together, share ideas, obviously you will enjoy large economics scale.
We are calling for a West African courier hub where operators within the sub-region will have a Commission in-charge of the operations, sharing the common business tips in terms of movement of goods; obviously there will be business promotions.
First, there will partnership that will lessen tensions among nations.
For instance, it will boost the partnership between Ghana and Nigeria and other West African neighbours.
The services would have improved. Then, the African “indigenous” courier companies will feel a sense of belonging.
That is why during my presentation at the Bowill Errand’s 5th International Courier Summit I stressed for Nigeria to quickly set up a Commission; it will focus more on the solving the difficulties facing the sector.
I understand, presently, Nigeria only has a department that is in-charge of regulations. Meanwhile, the department will be consumed with issues that concern the sector.
 Courier and postal industry is so large that a department cannot be able to handle all matters that arise within the industry. So, it is quite imperative that Nigeria gets a Commission; it will improve shoot the sector to a greater height.
And the operators are not supposed to seat on the fence in the quest for articulating a Commission; they feel most of the heats.
 I also understand that there is a Bill resting at the National Assembly; they (the operators) need to keep educating the public who will in-turn add to their voices in advocating for a Commission to e set up.

Place of Technology in the Sector
Technology is something very crucial when it comes to the operations of the courier services, because we are talking about confidence in the system and efficiency.
The customers should be sure that their parcels are safe in your hands. So if you have tools for mobile communication and tracking equipment, it will enable the people to follow the trail of where their goods or parcels are at any point in time. The sector cannot make valuable impact in the contemporary society without the help of technology.
For us in Ghana we are looking at a model where courier companies collaborate with the telecos which will guarantee them some short codes.
The essence is to redefine the process; people can from the comfort of their homes or offices get to know about the movement of the goods and pick them up as when scheduled.
Therefore, technology id very crucial; that is what distinguishes present postal and courier industry from the days letters are dispatched from/on the horse backs.

 
House Numbering Challenges in Ghana
This is a very important aspect of courier and postal business. We have a body that is in-charge of house numbering.
Recently, the Presidency gave them an ultimatum to come out with a comprehensive system on the housing system.
 We believe that with proper house numbering system live becomes easier for the courier operators.
Meanwhile, the system has improved over time. Just like we are clamoring for individual nations in the West Africa corridor to have a national regulatory commission, it is also crucial that proper house numbering system is in place to give the industry a clearer direction.
The point is that people shall be identified through their house numbers, because in this business the customers are not answerable to the operator alone.
Remember that in certain areas people have received dangerous parcels, like letter bomb. So, to contain that, the Government is working very hard to ensure the system is verifiable and for the maintenance of national security. 

 

 


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Ina Alogwu Joins 9mobile as Chief Digital and Innovation Officer

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9mobile has appointed Ina Alogwu as its new Chief Digital and Innovation Officer (CDIO), marking another significant step in the company’s business transformation agenda.

In his new role, Alogwu will be responsible for guiding the development and execution of 9mobile’s long-term strategy across the entire digital and technology ecosystem, including new technologies, digital platforms, and business models while nurturing a culture of innovation within the organization.

His appointment demonstrates 9mobile’s firm commitment to driving digital transformation and enhancing its innovative capabilities to better serve customers and stay ahead of market trends.

Alogwu is a visionary leader and seasoned strategist with nearly two decades of transformative experience in digital commerce, mobile payments, and technology ecosystems, making him an invaluable addition to 9mobile’s leadership team.

He has a proven ability to identify emerging trends and harness them to develop and execute groundbreaking digital products and strategies. His expertise spans product innovation, data strategy implementation, and agile business transformations, all of which have delivered significant and sustainable results across diverse industries and regions.

He joins 9mobile from ARM Holding Company, Nigeria, where he was the Group Director, Digital Transformation and spearheaded innovation initiatives, implemented a robust data strategy, and managed venture-building programmes that supported numerous African tech startups.

His very distinguished and diverse professional journey also includes an impactful tenure at Interswitch Limited, where he held roles such as Group Head, Verve Digital, and Group Head, Payment Processing. In these roles, he led the creation of groundbreaking payment platforms and digital solutions across West and East Africa.

Earlier in his career, Alogwu held roles at the Economic and Financial Crimes Commission (EFCC) as a Training Specialist and worked at Integrated Business Strategies as a Business Analyst.

Speaking about the appointment, 9mobile CEO Obafemi Banigbe expressed confidence in Alogwu’s ability to lead the company’s innovation efforts, saying, “Alogwu’s broad professional background makes him the perfect fit for our innovative and business transformation journey as he joins a team of recently appointed senior business leaders to drive this process and the next phase of our growth.

“His role is crucial for navigating today’s fast-paced digital environment. And he has been entrusted to lead the charge in harnessing new technologies, driving digital transformation, and ensuring the company remains adaptable to change, which is integral to fostering innovation and positioning 9mobile as a forward-thinking leader in its industry.”

The New CDIO said, “I’m delighted to join 9mobile and collaborate with the CEO and the leadership team on the innovative initiatives already in progress.

As we navigate the rapidly evolving digital landscape, I’m eager to leverage my expertise in digital strategy, technology, and innovation to drive 9mobile’s mission to deliver exceptional customer experiences and achieve our strategic objectives.”

Alogwu’s academic credentials further underline his readiness for this role. He holds an Executive Master’s in Digital Transformation and Innovation Leadership from IE Business School, Madrid, and a Postgraduate Diploma in Digital Business from Emeritus Institute, in collaboration with MIT and Columbia Business School.

He also completed the Senior Management Program at Lagos Business School, Pan-Atlantic University, and earned a BSc. in Geology & Mining from the University of Jos, Nigeria.

His education is further enriched by certifications in Product Management, Lean Six Sigma, and Strategic Innovation, equipping him with a robust foundation to drive innovation, lead digital transformation, and achieve business excellence in competitive landscapes.

His ability to combine academic knowledge with practical expertise has positioned him as a trailblazer in the digital commerce and technology sectors.

Beyond his technical expertise, Alogwu is adept at cultivating and managing strategic relationships with global multilateral organizations and financial institutions, leveraging these partnerships to unlock profitable opportunities. He has consistently demonstrated excellence in leading multicultural teams and navigating complex, multi-stakeholder environments to deliver transformative outcomes.


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NAICOM Signs Agreement with NDPC on Data Protection in Insurance Sector

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The National Insurance Commission (NAICOM), has signed agreement with the Nigerian Data Protection Commission (NDPC) with the aim of enhancing data protection within the insurance sector.

According to NAICOM, the Memorandum of Understanding (MoU) has as its objectives training and capacity building in the area of providing training to enhance awareness and skills in data protection, establishing privacy clinics by setting up specialised clinics to address data protection concerns and provide guidance.

NAICOM said other objectives of the agreement include conducting compliance activities, regularly monitoring and enforcing compliance with data protection regulations, promoting awareness in the area of educating insurance companies on the importance of data protection and the benefits of adhering to best practices.

Developing data protection guidelines through creation of specialized guidelines for insurance institutions to ensure they are equipped to handle data protection responsibilities effectively.

NAICOM said the collaboration marked a significant milestone in safeguarding the personal data of insurance policyholders and promoting trust in the insurance sector.

The commission said to ensure the effective implementation of the agreement, an implementation committee would be established. The committee, the commission said, would comprise of representatives from the two agencies, as well as other key industry associations, including the Nigerian Insurers Association (NIA) and the Nigerian Council of Registered Insurance Brokers (NCRIB).

 


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5 Benefits of MTN Mobile Ads for your Business

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Businesses worldwide are increasingly embracing mobile advertising services, allowing them to connect with potential customers directly on their smartphones and engage with them more effectively.

This trend is rapidly gaining momentum, and companies in Nigeria are also taking part in this shift.

Every day, more Nigerian businesses are seeking the most efficient strategies to reach their target audiences and convert them into loyal customers.

MTN Nigeria is redefining digital advertisement with MTN Mobile Ads. With a rich customer base of 79.5 million subscribers in Nigeria, MTN Mobile Ads continues to help businesses reach millions of customers nationwide.

Here are five reasons you should use MTN Mobile Ads for your business advertisements:
Targeted marketing

MTN Mobile Ads uses first party data to enable specific targeting of audience based on behaviour, interests and demographic. This ensures that your marketing efforts are directed toward the most relevant audiences, thereby increasing engagement and conversion.

Data-Driven Insights:

Businesses can gain valuable insights from their advertising campaigns, allowing them to fine-tune their strategies for maximum impact. This data-driven approach helps in optimizing campaigns based on real user behaviour and preferences

Diverse advertising formats

This service supports several advertising formats including targeted SMS, marketplace listing on the MyMTN app, display banners, and Rich messaging services (RCS) across both mobile and web platforms. This versatility allows your business to customize your marketing strategy to suit different audience preferences and increase engagement opportunities.

Data-free solutions

MTN Mobile Advertising provides data-free solutions. That means users can view your Ads with or without data. This feature significantly increases engagement rate as it allows your business connect with customers who may have been avoiding ads to save their data.

Cost-effective

With MTN Mobile Ads, you can choose an advertising plan that suits your budget. This flexibility allows businesses to enjoy the benefits of advertising without overspending.

As competition in businesses increase, the need to make advertising a crucial part of your marketing strategy cannot be over-emphasized.

MTN’s Mobile advertising services are the most result-oriented strategy your business should engage in so you can have the same opportunities your competitors may have.


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