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Zoho Boosts Competitive Opportunity for Global Businesses with Launch of New Cutting Edge Technology

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Zoho Corporation, a leading global technology company, on Wednesday introduced five new apps, three new services and seven major platform enhancements in Zoho One, the operating system for business.

The new release empowers businesses to solve disjointed data challenges and close communications gaps across silos, so organizations can become more productive, adapt more quickly to remote and hybrid work models, and become poised for growth.

“The experience that employees, customers, partners, and suppliers get when dealing with businesses is typically a reflection of how that business and its systems are structured internally. Today, the majority of systems are disconnected as a result of siloed solutions offered by vendors,” said Hyther Nizam, President MEA, Zoho Corp.

“Unification of a business requires unification of the underlying systems, which can then provide a truly unified experience, internally and externally, along with unified insights.

“Zoho One was created with this vision and keeps expanding its unbeatable value with new additions and improvements year over year.”

Since its release in 2017, over 40,000 organizations have chosen Zoho One as their operating system.

In 2021, Zoho One witnessed a 60% y-y customer growth with the average number of apps used by businesses rising to 21. It’s the top-selling product for Zoho in Nigeria.

Zoho One aims to resolve operational, digitization, and retention challenges that businesses encounter. The latest additions are designed to support a hybrid work model and experience that would enable businesses to scale even in unpredictable times, while allowing easy customisation and personalisation of workplaces to enhance the user experience.

They are packed with services that bolster collaborative productivity, employee experience, and introduce applications that bridge the distance between employees, employers, and teams, in turn preparing businesses for the future.

Additionally, innovations like embedded and conversational BI, DataPrep, Work Graph and Enetrprise Search allow users to predict and provide unified, real-time insights from across different departments, enabling confident decision-making.

The new services now included in Zoho One are:

• Work Graph: Zoho’s new back-end service, an industry-first for business software, maps interactions between people, resources, systems and processes by studying signals and their strength across the board to build a business-wide work graph that is specific to each individual within the organization. The result of a work graph will be seen in the day-to-day productivity of users across various apps.
• Org Dictionary: Another industry-first, this new organization-wide service offers a central dictionary for the entire organization. It automatically incorporates the organization’s employee name and other sources offering a central, consistent diction across various Zoho applications and users.
• Mobile Application Management (MAM): With remote work now persistent, Zoho One now includes enterprise-grade Mobile App Management capabilities. Admins can easily add and manage all of their users’ devices for better insight and control of provisioning, specific app permissions and policies, locking and wiping devices remotely, and more, to support employee mobility and flexibility.

The new apps included in Zoho One are:

• Zoho Learn: Organizations now have a learning management tool that enables interactive training programmes and assessments with Zoho’s course builder. Online centralization of company information, training programmes, and more, gives businesses a better way to nurture employee growth.
• Zoho Lens: To facilitate better communication and collaboration in a remote-work environment, Zoho Lens provides remote assistance and guidance to employees through augmented reality (AR) via real-time AR annotation, VoIP, text chat, and more.
• TeamInbox: Teams use this shared email inbox to eliminate task duplication and streamline email conversations in one central location.
• Zoho DataPrep: This is a self-service data preparation and management tool. Whether users are preparing data from third-party apps or other sources, DataPrep, powered by machine learning, can help business users integrate, model, cleanse, transform, enrich, and catalogue data, as well as integrate with Zoho Analytics or a third-party for new-found insights.
• Zoho Commerce: The addition of Zoho Commerce enables retailers to easily build online shops with the tools needed to construct a website, accept orders, track inventory, process payments, manage shipping, market their brand, and analyze data. Zoho Commerce also integrates with third-party payment gateways.

The platform enhancements include:

• Embedded and Conversational BI: Zoho One now features embedded and conversational analytics enabling decision makers to drill down into their data and glean cross-departmental insights, all through natural language commands using Zia Insights. By providing 1,500+ pre-built analytics reports and dashboards, critical business decisions can be made with greater precision and speed.
• Enterprise Search: Zoho’s actionable, organization-wide search, which is powered by Zia, can now understand natural language requests. Natural language-powered search will lead to more accurate data discovery across teams and functions.
• Unified Console, Dashboards, and Smart-Stack UI: Employees are now able to see their apps, services, and dashboards in one view with centralization across calendars, dashboards, navigation, and more.
• Customizable Dashboard with Pre-Built Widgets: Widgets encapsulating data across the organization can be aggregated together in a custom dashboard. This provides users visibility across the organization in a single view with the ability to drill down just one click away.
• Integration with Telephony Providers: Recognizing that businesses value flexibility in choosing apps that serve their specific needs, the Zoho One platform already integrates with 1,000+ third party solutions on Zoho Marketplace and now extends integration with 100+ telephony providers to enable seamless communications between stakeholders.

Zoho One also offers a deep ecosystem that extends and integrates, including a comprehensive platform for developers and business users to create, extend, and integrate. The platform includes newly-released no-code tool, Canvas, low-code tool, Zoho Creator, and pro-code platform, Catalyst.

Pricing:

Pricing starts at NGN 7800 per employee, per month. For comprehensive pricing information, please go to: https://www.zoho.com/one/pricing/

Zoho Privacy Pledge

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 70 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. For more information, please visit https://www.zoho.com/privacy.html


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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MTN Nigeria Drags 20 Banks  to Court over N6Bn Debt by SleekChip

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Karl Toriola, chief executive officer, MTN Nigeria
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MTN Nigeria has taken legal action against more than 20 banks as it intensifies efforts to recover nearly ₦6 billion in interconnect debt from SleekChip Technologies Limited, a licensed international direct access and transit service provider.

MTN Nigeria Drags 20 Banks  to Court over N6Bn Debt by SleekChip

Karl Toriola, chief executive officer, MTN Nigeria

This move comes on the back of a court judgment awarding the telecom giant the right to reclaim funds owed through garnishee proceedings.

The Federal High Court in Abuja, presided over by Justice Peter Lifu, ruled in November 2024 that SleekChip must pay MTN $1.97 million—or its naira equivalent at the Central Bank of Nigeria’s official rate at the time.

The court also granted interest on the debt at a rate 2% above the Nigerian Interbank Offer Rate, backdated to January 31, 2022, until full repayment is made.

At the heart of the dispute lies a 2019 interconnection agreement between MTN and SleekChip, which permitted the exchange of calls and messages between their networks.

MTN alleged that from January to October 2022, SleekChip accumulated significant unpaid charges.

Despite repeated demand notices and a formal acknowledgment of debt by SleekChip in May 2023, no repayment was made.

With the judgment in hand, MTN has proceeded to enforce it by seeking court orders to freeze and seize SleekChip’s funds held across Nigerian banks.

The telecom operator pegged the naira value of the judgment debt at over ₦3.28 billion based on the exchange rate of ₦1,665.84 to the dollar as of November 7, 2024, with interest claims pushing the amount beyond ₦5 billion.

Court records show that on May 16, 2025, representatives from MTN and several banks appeared before Justice Lifu.

MTN submitted that most banks had filed affidavits disclosing the status of any accounts held by SleekChip.

The court subsequently discharged over 10 banks that confirmed they had no financial ties to the debtor.

Some banks raised objections to MTN’s request to extend searches using the debtor’s BVN, arguing that the court had issued no such order. The court has scheduled the next hearing for June 26, 2025, to continue the garnishee proceedings.

This case adds to a growing list of MTN’s debt recovery efforts across Nigeria’s telecom sector. In 2023, the Nigerian Communications Commission (NCC) approved MTN’s request to disconnect several service providers over similar unpaid interconnect charges—including SleekChip and Exchange Telecommunications.

The ongoing legal enforcement signals MTN’s strategic shift toward reclaiming debts through court-backed recovery rather than relying solely on regulatory pressure.

With mounting operational costs and network expansion demands, telecom operators are becoming less tolerant of defaults, especially in interconnect fee obligations.

 

 


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Africa Launches First Continental Space Agency

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Africa has launched its first continental space agency to enhance Earth observation and data sharing at a time when a more challenging global environment is restricting access to climate and weather information.

Africa Launches First Continental Space Agency

The African Space Agency was inaugurated last month under the African Union’s umbrella and is based in Cairo.

Currently in the process of establishment and recruiting key personnel, the agency will oversee coordination of existing national space programs.

Its goal is to strengthen the continent’s space infrastructure by deploying satellites, installing weather stations, and ensuring data sharing across Africa and beyond.

“Space activities across the continent have been very fragmented,” explained Meshack Kinyua, a space engineer and experienced African space policy expert who now leads capacity-building at the agency.

“The African Space Agency introduces a coordination framework and economies of scale — it places all African Union members on an equal footing regarding access to gathered data based on their needs.”

Africa is the poorest continent globally, and its people are among the most vulnerable to extreme weather events worsened by climate change, despite contributing far less to global warming than those in developed nations.

The absence of high-resolution weather and climate data hinders governments from warning citizens about approaching extreme weather, and scientists cannot accurately forecast long-term trends because their models lack detailed data.

The African Space Agency represents a move toward changing this, Kinyua said.

The agency also seeks to expand some successful projects across the continent, such as early warning systems for fishermen in West Africa and the Congo River Basin, he added.

Though long planned, the agency’s launch comes shortly after the Trump administration dismantled the US Agency for International Development (USAID), which had been a major funder of various programs in Africa.

When 80% of USAID’s projects were canceled, initiatives like SERVIR—a joint effort by USAID, NASA, and space organizations in developing countries to address climate change, food security, and natural disasters—were among those affected.

“We need to ensure that African satellites can improve measurements and fill data gaps,” Kinyua stated.

“These gaps will always exist, so we must fill some ourselves and collaborate with other agencies.”

The African agency has already partnered with the European Space Agency to train experts and exchange knowledge, including in data processing and satellite construction.

In Europe, national space agencies share the costs of launching new Earth observation satellites, which can reach up to €800 million ($897 million), said Benjamin Koetz, head of the long-term action section at the European Space Agency. Countries also share the data gathered by these satellites.

“Not every country needs to invest in and build the same satellite,” Koetz explained.

Cairo launched Africa’s first satellite in 1998, and since then, over 20 African nations have established their own space agencies.

Eighteen of these countries have launched a combined total of 63 satellites.

The African Union plans to fund the African Space Agency on a project-by-project basis.

“Securing financial resources is a challenge because there is so much to accomplish, and our resources are limited,” Kinyua explained.

“However, we must take small steps before we can start running.”

Africa’s early space leaders — including Nigeria, Egypt, and South Africa — took a considerable amount of time to establish their agencies and become operational because they had to begin from the ground up, noted Danielle Wood, an associate professor and director of the Space Enabled Research Group at the Massachusetts Institute of Technology.

“It shouldn’t take that long anymore since many African countries now have space experience, and ideally, new countries can learn from existing examples and collaborate to move faster,” she added. “While other players like the US and Europe will pursue their own interests, the African Space Agency will remain focused on Africa, so it should support every country on the continent.”

 

 

 


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Minister Decries High Rate of Nigerian Women Access Gap to Smartphones

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Bosun Tijani, Minister of Communications, Innovation and Digital Economy, has revealed that at least 68% of Nigerian women lack access to smartphones, a barrier that limits their participation in the digital economy and access to essential online services.

Tijani revealed this during a press briefing in Abuja to mark the 2025 World Telecommunication and Information Society Day (WTISD), observed every year on May 17th.

Represented by Adeyemo Olugbenga, Director of the National Frequency Management Council Secretariat, Tijani emphasised that as Nigeria fast-tracks its digital transformation, it remains committed to inclusivity, ensuring that no one, particularly women and girls, is left behind.

The Minister reaffirmed the government’s commitment to equipping 70% of Nigerian women and girls with advanced digital skills by 2027.

He also revealed that the government is collaborating with the African Development Bank (AfDB), the World Bank, and private investors to offer grants and low-interest loans to women-led tech startups, supporting inclusive growth in the digital sector.

Represented by Adeyemo Olugbenga, Director of the National Frequency Management Council Secretariat, Tijani emphasised that the digital revolution can only be truly transformative if it is inclusive.

He stressed the importance of building a future where gender equality is not just an aspiration but a lived reality.

While acknowledging Nigeria’s progress in achieving 46.2% broadband penetration, he noted that the digital economy goes beyond infrastructure and innovation; it is ultimately about people.

He warned that when half the population continues to face barriers to access, skills, and leadership in technology, the nation is not only failing its women but also undermining its overall potential.

The Minister emphasized that achieving gender equality in the digital age cannot rest solely on the shoulders of government.

He urged the private sector to play a pivotal role by adopting gender-responsive hiring practices, investing in women-led tech hubs, and implementing workplace policies that empower women.

Highlighting the government’s commitment to inclusive digital growth, he noted that the ministry has launched several key programmes and initiatives aimed at fostering broad-based participation in the digital economy.

Among these is the National Gender Digital Inclusion Strategy (NGDIS) 2004–2077, designed to create safe online spaces for women and support their advancement in technology-driven sectors.

In terms of skills development, the minister pointed to the expansion of impactful programmes such as the 3 Million Technical Talents (MTT) initiative, the Nigeria Artificial Intelligence Research Scheme, Digital Nigeria, and efforts to strengthen local content and capacity.

Recognising the growing need for online safety, he added that the ministry is actively enhancing cybersecurity and anti-harassment frameworks to better protect women in digital spaces.

He also stressed the importance of challenging gender stereotypes by encouraging young girls to pursue Science, Technology, Engineering, and Mathematics (STEM) education from an early age.

Tijanii called on civil society organisations and the media to amplify the achievements of women in tech and hold decision-makers accountable for inclusive policy implementation.

Speaking on the theme of this year’s World Telecommunication and Information Society Day, “Gender Equality in Digital Transformation,” the minister described it as both timely and essential.

He warned that when women and girls are excluded from accessing technology, acquiring digital skills, or leading in tech sectors, it is not just their potential that is stifled—but the world’s.

The minister reaffirmed the significance of WTISD, which serves as a platform to raise global awareness about the transformative power of ICTs.

He noted that digital innovation, such as leveraging artificial intelligence to combat climate change and eradicate poverty, holds immense promise in addressing some of the world’s most urgent challenges.


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