Telecom
Zoho Boosts Competitive Opportunity for Global Businesses with Launch of New Cutting Edge Technology
Zoho Corporation, a leading global technology company, on Wednesday introduced five new apps, three new services and seven major platform enhancements in Zoho One, the operating system for business.
The new release empowers businesses to solve disjointed data challenges and close communications gaps across silos, so organizations can become more productive, adapt more quickly to remote and hybrid work models, and become poised for growth.
“The experience that employees, customers, partners, and suppliers get when dealing with businesses is typically a reflection of how that business and its systems are structured internally. Today, the majority of systems are disconnected as a result of siloed solutions offered by vendors,” said Hyther Nizam, President MEA, Zoho Corp.
“Unification of a business requires unification of the underlying systems, which can then provide a truly unified experience, internally and externally, along with unified insights.
“Zoho One was created with this vision and keeps expanding its unbeatable value with new additions and improvements year over year.”
Since its release in 2017, over 40,000 organizations have chosen Zoho One as their operating system.
In 2021, Zoho One witnessed a 60% y-y customer growth with the average number of apps used by businesses rising to 21. It’s the top-selling product for Zoho in Nigeria.
Zoho One aims to resolve operational, digitization, and retention challenges that businesses encounter. The latest additions are designed to support a hybrid work model and experience that would enable businesses to scale even in unpredictable times, while allowing easy customisation and personalisation of workplaces to enhance the user experience.
They are packed with services that bolster collaborative productivity, employee experience, and introduce applications that bridge the distance between employees, employers, and teams, in turn preparing businesses for the future.
Additionally, innovations like embedded and conversational BI, DataPrep, Work Graph and Enetrprise Search allow users to predict and provide unified, real-time insights from across different departments, enabling confident decision-making.
The new services now included in Zoho One are:
• Work Graph: Zoho’s new back-end service, an industry-first for business software, maps interactions between people, resources, systems and processes by studying signals and their strength across the board to build a business-wide work graph that is specific to each individual within the organization. The result of a work graph will be seen in the day-to-day productivity of users across various apps.
• Org Dictionary: Another industry-first, this new organization-wide service offers a central dictionary for the entire organization. It automatically incorporates the organization’s employee name and other sources offering a central, consistent diction across various Zoho applications and users.
• Mobile Application Management (MAM): With remote work now persistent, Zoho One now includes enterprise-grade Mobile App Management capabilities. Admins can easily add and manage all of their users’ devices for better insight and control of provisioning, specific app permissions and policies, locking and wiping devices remotely, and more, to support employee mobility and flexibility.
The new apps included in Zoho One are:
• Zoho Learn: Organizations now have a learning management tool that enables interactive training programmes and assessments with Zoho’s course builder. Online centralization of company information, training programmes, and more, gives businesses a better way to nurture employee growth.
• Zoho Lens: To facilitate better communication and collaboration in a remote-work environment, Zoho Lens provides remote assistance and guidance to employees through augmented reality (AR) via real-time AR annotation, VoIP, text chat, and more.
• TeamInbox: Teams use this shared email inbox to eliminate task duplication and streamline email conversations in one central location.
• Zoho DataPrep: This is a self-service data preparation and management tool. Whether users are preparing data from third-party apps or other sources, DataPrep, powered by machine learning, can help business users integrate, model, cleanse, transform, enrich, and catalogue data, as well as integrate with Zoho Analytics or a third-party for new-found insights.
• Zoho Commerce: The addition of Zoho Commerce enables retailers to easily build online shops with the tools needed to construct a website, accept orders, track inventory, process payments, manage shipping, market their brand, and analyze data. Zoho Commerce also integrates with third-party payment gateways.
The platform enhancements include:
• Embedded and Conversational BI: Zoho One now features embedded and conversational analytics enabling decision makers to drill down into their data and glean cross-departmental insights, all through natural language commands using Zia Insights. By providing 1,500+ pre-built analytics reports and dashboards, critical business decisions can be made with greater precision and speed.
• Enterprise Search: Zoho’s actionable, organization-wide search, which is powered by Zia, can now understand natural language requests. Natural language-powered search will lead to more accurate data discovery across teams and functions.
• Unified Console, Dashboards, and Smart-Stack UI: Employees are now able to see their apps, services, and dashboards in one view with centralization across calendars, dashboards, navigation, and more.
• Customizable Dashboard with Pre-Built Widgets: Widgets encapsulating data across the organization can be aggregated together in a custom dashboard. This provides users visibility across the organization in a single view with the ability to drill down just one click away.
• Integration with Telephony Providers: Recognizing that businesses value flexibility in choosing apps that serve their specific needs, the Zoho One platform already integrates with 1,000+ third party solutions on Zoho Marketplace and now extends integration with 100+ telephony providers to enable seamless communications between stakeholders.
Zoho One also offers a deep ecosystem that extends and integrates, including a comprehensive platform for developers and business users to create, extend, and integrate. The platform includes newly-released no-code tool, Canvas, low-code tool, Zoho Creator, and pro-code platform, Catalyst.
Pricing:
Pricing starts at NGN 7800 per employee, per month. For comprehensive pricing information, please go to: https://www.zoho.com/one/pricing/
Zoho Privacy Pledge
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 70 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. For more information, please visit https://www.zoho.com/privacy.html
Nigeria will criminalize the destruction of broadband fiber cables following repeated complaints by MTN Nigeria Communications Plc and other telecommunications companies that they are losing billions of naira, according to people familiar with the matter.
Federal ministry of works, which supervises federal road constructors, is finalizing the regulation that will be signed as an executive order by President Bola Tinubu, said the people, asking not to be identified as they weren’t authorized to comment.
While there are presently laws against vandalism, the authorities are aiming to regulate construction firms more closely.
The order will enforce stiff penalties on offenders, said the people, declining to provide more details or say when it will be signed.
“Telecom assets are critical backbone that supports the economy across sectors,” said Temitope Ajayi, a senior presidential aide, who noted that the Association of Telecommunications Companies (ATCON) has been demanding the classification for years.
New rules will provide “further assurance that the Nigerian government will protect their investments against vandals and criminal elements.”
The Nigerian Communications Commission (NCC) estimates that the sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5% in the third quarter of last year.
The move will help alleviate pressure on the telecoms sector, which is facing increased operating costs and sales pressures from a sharp depreciation in the currency and a threefold increase in energy prices.
Repairs and revenue losses from damaged cables is estimated to have cost the sector almost 27 billion naira ($23 million) last year alone, documents seen by Bloomberg show.
MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.
MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show. On Feb. 28, a cut on its network in three different locations by a road construction firm, an oil serving company and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.
The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than 11 billion naira – enough to build 870 kilometers of new fiber lines to areas without coverage.
A presidential order on the matter would be welcomed, said Tony Izuagbe Emoekpere, president, Association of Telecommunications Companies of Nigeria.
“When it comes to communication infrastructure, they are destroyed at will, so we are eagerly awaiting the president’s order,” he said. “It would be a great boost to the industry, and it will also encourage investment.”
Telegram, the messaging giant founded by Pavel Durov and headquartered in Dubai, anticipates hitting a remarkable milestone of one billion active monthly users within the next year.
Durov’s departure from Russia in 2014, prompted by governmental pressures to stifle opposition communities on his VK social media platform, underscores Telegram’s commitment to neutrality despite geopolitical challenges.
With 900 million active users currently, Telegram stands as a beacon of free speech in the digital realm, particularly influential in former Soviet Union republics and pivotal during conflicts like the Russia-Ukraine standoff.
Durov’s staunch advocacy for freedom of expression and opposition to censorship by tech giants like Apple and Google reinforces Telegram’s status as a neutral platform.
Opting for the UAE as its base, Durov cites its neutrality and openness as conducive to Telegram’s ethos, serving both opposition groups and governments alike while maintaining impartiality.
In Durov’s vision, the pursuit of freedom eclipses material gain, shaping Telegram’s trajectory as a bastion of digital liberation.
To further strengthen Nigeria’s digital economy in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda, the National Information Technology Development Agency (NITDA) and National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance and create synergy between digital identity, payment ecosystem, and secure & seemless data exchange capabilities for Nigeria.
During the meeting between the Director-General of NITDA, Kashifu Inuwa Abdullahi, and Director General of NIMC, Engr. Bisoye Coker-Odusote, with some management staff of both organisations, they discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.
This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of Public Key Infrastructure (PKI) to drive digital transformation in Nigeria.
To ensure a smooth implementation, a 12-man committee was set up. This committee will play a crucial role in kickstarting and harmonising the initiatives. It is expected to deliver a comprehensive implementation report within the next 4 weeks
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