Connect with us

Telecom

Zoho Deepens CRM Platform with AI and Workflow Automation Features

Published

on

Kindly share this post

Zoho Corporation, a global technology company, has expanded its customer experience (CX) platform with powerful new AI and workflow orchestration features, driven by its in-house AI engine, Zia.

These innovations are designed to make CRM more accessible across organisations, not just for sales teams.

“Many people across departments need access to customer information, yet CRMs have traditionally been limited to sales,” said Kehinde Ogundare, Country Head, Zoho Nigeria. “With CRM for Everyone, we’re democratising access and simplifying system use through Zia’s capabilities. Anyone can now create reports, workflows, or even redesign their CRM interface using simple prompts.”

CRM for Everyone is now generally available globally, with enhanced Zia capabilities and new features like Connected Records and Connected Workflows.

Zia Capabilities Deepen CRM Power

The platform now features several agentic AI capabilities through Zia. Users can issue natural language prompts to generate reports instantly, with the ability to review, pause, and edit in real time.

Zia also enables custom module creation using plain language, allowing non-technical users to set up field types, permissions, and module structures effortlessly. Creating workflows is similarly simplified – Zia acts on behalf of the user to automate tasks. Additionally, a unique “Image to Canvas” tool lets users convert images into functional design elements within the CRM interface, enhancing visual customisation.

Improving Customer Experience with CRM for Everyone

CRM for Everyone introduces Connected Records and Connected Workflows, and is now available globally. Connected Records automatically link tasks and data across departments, ensuring continuity throughout the customer journey. Connected Workflows orchestrate tasks across multiple teams, enabling sales, marketing, onboarding, account management, finance, and legal departments to stay aligned with seamless access to contextual information. This ensures customers receive consistent experiences at every interaction point.

Availability and Pricing

AI capabilities are included in licence costs, unless stated otherwise. Team user licences (non-sales CRM users) start at NGN 4300/per user/month on all paid editions of Zoho CRM.

Zoho’s AI Commitment

Zoho designs its AI with customer privacy and value in mind. Zia’s models—contextual, assistive, and agentic—are not trained on consumer data and retain no customer information. Zoho delivers useful, cost-efficient AI tools without inflating customer expenses.

 

 

 


Kindly share this post

Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Telecom

IFC Invests $45m to Green African Telecom Sites

Published

on

Kindly share this post

Clean and reliable power for telecom networks in Ethiopia, Liberia, and Sierra Leone will be expanded following a $45 million investment by the International Finance Corporation (IFC) in IPT PowerTech.

The investment targets countries where limited power supply continues to slow digital connectivity and broader economic participation, the institution stated earlier this week.

To enable this expansion, the IFC is providing a $45 million corporate financing package consisting of an A-loan of $27 million and $18 million in blended finance.

The blended portion is sourced from the Canada-IFC Blended Climate Finance Programme and the IDA20 Private Sector Window Blended Finance Facility.

The initiative marks the IFC’s first direct infrastructure engagement in Liberia in a decade and in Sierra Leone in six years.

It will help scale solar- and battery-based power systems that reduce reliance on diesel and support greener, more resilient telecom networks.

By improving the quality and stability of power to telecom towers, the initiative will strengthen mobile coverage and ensure that households, schools, health centres, and small businesses can depend on consistent digital services, said the IFC.

The funding supports the modernisation, operation, and maintenance of 2 235 telecom sites across the three nations. More than 90% of these are located in off-grid or weak-grid locations.

With new solar and battery systems powering these sites, mobile networks will experience fewer outages and improved service quality.

Optimising the energy mix is estimated to reduce power costs for operators by up to 30% in Liberia, 26% in Sierra Leone, and 52% in Ethiopia.

This transition is also expected to cut emissions by more than 10 624 tonnes of carbon dioxide annually. Furthermore, the partnership will promote gender inclusion by expanding opportunities for women in technical, operational, and leadership roles within the sector, says the IFC.

This agreement reflects a shared vision for a greener telecom industry and empowers the company to scale its innovative energy platforms, according to Nabil Haddad, CEO of IPT PowerTech Group.

Reliable and affordable power for telecom networks is a cornerstone of Africa’s digital transformation, said Nathalie Kouassi-Akon, IFC regional director for West Africa and the Gulf of Guinea.

Through this partnership, the institution is supporting a scalable, private sector-led solution that enables mobile operators to reach underserved and fragile communities more sustainably, added Kouassi-Akon.

The project advances the World Bank Group and African Development Bank’s Mission 300 initiative, which aims to provide electricity to 300 million Africans by 2030.


Kindly share this post
Continue Reading

Telecom

Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Published

on

Kindly share this post

Expedier has unveiled “Expedier for Business,” an online pro-banking platform to simplify global payments, multi-currency transactions, and financial operations for expanding companies.

Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Kingsley Madu

The tool centralizes payments, invoicing, payroll, and treasury into one secure dashboard, tackling challenges like fragmented systems and poor visibility that hinder international scaling.

Kingsley Madu, Co-Founder and CEO of Expedier, said: “African businesses are increasingly global… Expedier for Business was built to simplify how companies manage money across borders while maintaining visibility, control, and compliance.”

Key features include customizable dashboards for payments, invoices, and workflows; support for USD, CAD, GBP, EUR, and more; virtual cards; automated payroll/invoicing; currency swaps; and real-time tracking.

Security measures cover two-factor authentication, KYC/KYB verification, and team access controls.

As cross-border trade and remote work boom in Africa, the platform aids firms dealing with international suppliers, teams, and customers. It is now available for organizations scaling globally.


Kindly share this post
Continue Reading

Telecom

NCC Launches Platform for Secure Mobile Numbers, Anti-Fraud

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has launched the Telecoms Identity Risk Management System (TIRMS) to enhance digital security and fight telecom fraud.

NCC Launches Platform for Secure Mobile Numbers, Anti-Fraud

NCC

Dr Aminu Maida, Executive Vice Chairman,  represented by Executive Commissioner Rimini Makama at an Abuja stakeholders’ forum, stressed mobile numbers (MSISDNs) as vital for banking, authentication, and services—but vulnerable to misuse via recycled, churned, or barred SIMs.

“The TIRMS Platform is a secure, regulatory-backed, cross-sectoral solution… to provide a uniform approach for managing risks relating to the integrity and utilisation of registered MSISDNs,” Maida said.

Objectives include better MSISDN access for accountability, fraud checks on dormant/suspicious numbers before service access, and proactive verification across sectors.

Proposed rules mandate 14-day churn notices, seven-day data submission to TIRMS, and blocking of fraudulent lines. Success hinges on telecoms, banks, security agencies, and others.

Maida highlighted NCC’s collaborative rulemaking for a “One Government” approach.

Cybersecurity Director Olatokunbo Oyeleye called digital trust an “operating licence” for growth: “Every mobile number in Nigeria [must] be trusted… TIRMS will safeguard users, reduce fraud, and reinforce confidence in our digital economy.”

TIRMS bridges gaps with CBN, NIMC, CAC, SEC, and PENCOM, aiming to cut fraud and boost trust.


Kindly share this post
Continue Reading

Trending