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Zoho Surges in Nigeria with 75% Growth, Backed by Nation’s Leadership in Ethical AI

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Global technology company Zoho unveiled new research showing that Nigerian businesses are setting a global benchmark in responsible artificial intelligence (AI) adoption.

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The study, titled The AI Privacy Equation: The Nigerian Model of Responsible AI Adoption, was conducted by Arion Research and highlights how Nigerian organisations are balancing innovation with robust privacy protection.

Zoho also announced a 75% customer growth in Nigeria in 2024, marking the country as one of its fastest-growing markets in Africa. This expansion is driven by rising demand for scalable, unified business solutions across sectors such as financial services, IT hardware, energy, manufacturing, education, and retail.

The top-performing products contributing to this growth include Zoho Workplace (email and collaboration suite), Zoho Books (accounting software), Zoho Campaigns (email and SMS marketing), and Zoho One (a suite of over 55 integrated business applications).

The research reveals that 93% of Nigerian organisations have already begun their AI journey, with over half moving beyond experimentation to operational deployment. Specifically, 31% have achieved advanced AI integration across their organisations, while 26.5% have implemented AI across multiple departments.

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This widespread adoption is being driven by executive leadership, with more than half of the respondents occupying CEO or executive roles.

Privacy is a central theme in Nigeria’s AI strategy. Since implementing AI, 84% of organisations have strengthened their privacy measures, with 66% describing these improvements as significant.

An impressive 94% now have a dedicated privacy officer or team—well above global averages—and 40% allocate more than 30% of their IT budgets specifically to privacy protection. These figures reflect a belief that strong governance is not a constraint but a competitive advantage.

The financial sector is leading the way, representing 29% of survey respondents. Their top AI use cases include customer service automation (49%), software development and enhancement (46%), and marketing optimisation (32%), all implemented with privacy-by-design principles.

Despite the momentum, challenges remain. The lack of technical expertise is cited as the top barrier by 37% of businesses, followed closely by privacy and security concerns at 35%.

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In response, Nigerian organisations are prioritising skills development. 69% are focused on data analysis and interpretation, 53% on AI literacy, and 40% are investing in prompt engineering skills for generative AI tools.

The report notes that Nigerian organisations understand AI success depends more on human capability than technology acquisition.

Regulatory awareness is also on the rise. Since the introduction of Nigeria’s Data Protection Act, 65% of organisations report increased regulatory consciousness. Companies are conducting regular privacy audits of AI systems (57%), implementing data minimisation practices for AI training (57%), and requiring explainability of AI decisions (52%). This proactive governance positions Nigerian businesses for both domestic compliance and international competitiveness.

According to Michael Fauscette, CEO and Chief Analyst at Arion Research, “The Nigerian model challenges the conventional wisdom that AI adoption requires privacy trade-offs. When 84% of organisations strengthen their privacy measures through AI implementation rather than weakening them, it demonstrates that privacy-conscious design can actually enhance AI outcomes.”

Zoho’s Country Head for Nigeria, Kehinde Ogundare, echoed this sentiment, stating, “Nigerian businesses are leading the way in responsible AI adoption, as they temper the new technology with privacy measures. This mirrors Zoho’s philosophy of building contextual and privacy-first AI models that help businesses realise tangible benefits.”

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The findings present a uniquely Nigerian blueprint for responsible AI adoption—one that integrates executive leadership, privacy-first approaches, skills-focused development, customer-centric innovation, and regulatory readiness. By embedding these elements into their digital transformation strategies, Nigerian businesses are proving that AI innovation and privacy protection can advance together, creating trust and long-term competitive advantage.

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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FG Taps Indian, Chinese Technologies to Tackle $2.5Bn in Food Losses

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Federal government recently received a proposed protocol agreement from India that could pave the way for agricultural cooperation between the two countries.

FG Taps Indian, Chinese Technologies to Tackle $2.5Bn in Food Losses

Abishek Singh, India’s high commissioner to Nigeria, announced the proposal recently n Abuja during the India-Nigeria Business Forum on Agriculture and Allied Sectors.

New Delhi’s proposed cooperation would support Nigeria’s food security efforts, with the goal of reducing post-harvest losses by nearly 50% and expanding agricultural processing.

It would also cover technology transfers, mechanization, financing solutions and capacity building.

Abuja has opened similar discussions with China.

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Only recently, Mukhtar Muhammed, permanent secretary at the Ministry of Innovation, Science and Technology, said Nigeria wanted to deepen scientific and technological cooperation with Beijing in agriculture.

The discussions with China have focused on developing low-cost, solar-powered cold storage facilities and transferring food-processing technologies.

Nigeria, also wants to work with Chinese research institutes to develop infrastructure that can improve the preservation of perishable products.

Nigeria’s outreach to its Asian partners addresses a major problem for the agricultural sector.

The Bank of Agriculture (BoA) estimates that Africa’s most populous country loses 30 million to 40 million tons of food each year before it reaches consumers.

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Those losses are worth an average of about N3.5 trillion ($2.5 billion) annually, according to data the institution presented at a workshop in Kaduna in July 2026.

Perishable products are particularly vulnerable, according to local media reports, with fruits and vegetables accounting for an estimated 40% to 50% of total losses.

The government has already launched its own response to the problem.

 

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Fake Agency: ICPC Indicts NITDA, Others over Inadequate Due Diligence

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Independent Corrupt Practices and Other Related Offences Commission (ICPC) indicted the National Information Technology Development Agency (NITDA) and other ministries over administrative lapses that allowed the fictitious Presidential Foreign Investment Promotion Council (PFIPC) to operate.

Fake Agency: ICPC Indicts NITDA, Others over Inadequate Due Diligence

Musa Aliyu, chairman, ICPC, stated that NITDA, alongside the Office of the Secretary to the Government of the Federation (OSGF), the Budget Office, and other bodies, failed to carry out adequate due diligence and standard operating procedures.

ICPC said however,  clarified that the findings pointed to severe internal control weaknesses and administrative negligence rather than active official complicity by NITDA and the other affected agencies.

The briefing followed a 30-day investigation ordered by the president on July 7 into allegations surrounding the purported presidential council.

The commission also cleared the presidency and the Central Bank of Nigeria (CBN) of any wrongdoing but blamed institutional lapses in several ministries, departments and agencies (MDAs).

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Aliyu said investigators established that Adeniyi Adeyemi, the director-general, was never appointed by the federal government and that the PFIPC had no legal existence.

“As you may recall, on the 7th of July, Mr. President directed the ICPC to conduct an investigation into the fake Presidential Foreign Investment Promotion Council and submit a report within 30 days,” he said.

“Today, exactly within the stipulated period, we have submitted an interim report based on our interactions with all stakeholders involved.”

According to Aliyu, Tinubu directed the commission to make its findings public in the interest of transparency and accountability.

He said the investigation found that Adeyemi’s purported appointment letter was forged.

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“It has been established that Adeniyi Adeyemi Matthew was never appointed by the Federal Government or any authority whatsoever,” he said.

“The Presidential Foreign Investment Promotion Council, which sometimes they called the Presidential Foreign Intervention Promotion Council, was never established by any law, executive order or any valid instrument of government.

“The appointment letter presented by Adeniyi Adeyemi Matthew was completely forged alongside similar documents used to perpetuate the illegal activities of the fake agency.”

Aliyu stated that a purported government gazette used to legitimise the organisation was also fabricated.

“If you recall, there was a gazette which he used to support the fake agency. That gazette is an illegal document that never passed through the processes prescribed by law,” he stated.

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“Our investigation found that the office used by the fake agency was the office of the Presidential Economic Advisory Council. The office was broken into and access was gained illegally. That was how he was able to operate from there.”

Aliyu also revealed that investigators uncovered two additional fictitious government agencies allegedly created by the suspect — the FCT Investment Promotion Agency (FIPA) and the Foreign Investment Promotion Agency/Public-Private Partnership (FIPA-PPP).

According to him, fake legislative instruments were used to create the agencies and open bank accounts.

Despite the elaborate scheme, the ICPC chairman said the investigation found no evidence that federal government funds were disbursed to the fake council.

“Our investigation found that no funds of the federal government were approved or disbursed to the fake PFIPC,” he said.

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“We also discovered no weaknesses in the systems of the State House or the Central Bank of Nigeria during our investigation. The fake appointment letter did not originate from the presidency.

“Our investigation found that some public officers failed to carry out due diligence and failed to comply with standard operating procedures in their ministries and departments. That gave him the opportunity to carry out these illegal acts.”

 

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Tax Reform Built on Taxing Prosperity, Not Poverty– Adedeji

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Nigeria tax system is build on taxing prosperity not poverty, according to Dr. Zacch Adedeji, executive chairman, Nigeria Revenue Service (NRS).

Tax Reform Built on Taxing Prosperity, Not Poverty– Adedeji

Dr. Zacch Adedeji, executive chairman, Nigeria Revenue Service

Adedeji, also  dismissed the insinuation that the government’s tax reform is aimed at extracting money from Nigerians .

He said the essence of reform is creating an economic environment where individuals and businesses can prosper.

Dr. Adedeji made the clarifications on Sunday night while appearing on Channels Television’s Politics Today, where he defended the administration’s tax reforms and addressed concerns over rising government revenue amid the economic hardship facing Nigerians.

According to him, the government’s objective is to tax the fruits of investment rather than the investment itself.

“For us at Nigeria Tax, we are not there to extract. Our focus is not revenue. I don’t want to tax poverty. I’m to tax the fruit, not the seed, and I’m to tax the return, not investment.”

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Adedeji explained that the government would generate more revenue as businesses became more profitable, without necessarily increasing the tax burden on individuals and companies.

He said a company that made N100 in profit could generate N30 in tax revenue for the government, but if its profit increased to N200 or N300, government revenue would rise accordingly.

“So, if I want to make more, I must work for you to make more. And that is why it is in the best interest of us in Nigeria Revenue Service that businesses are doing well, individuals are doing well,” he said.

He said the approach was consistent with President Bola Tinubu’s economic agenda, which seeks to remove barriers to investment and create a more conducive environment for businesses to operate and expand.

Adedeji cited reforms in the electricity sector as part of the government’s efforts to stimulate economic activity.

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He noted that the Electricity Act had devolved powers to state governments to generate, transmit and distribute electricity, arguing that improved power supply would boost production and productivity across the economy.

 

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