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Zoho Redefines Small Business CRM Market, Introduces Team Pipelines in Bigin

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Zoho Corporation, a leading global technology company, is today unveiling the latest version of Bigin, the company’s CRM solution for small businesses. As the preferred CRM solution for small businesses, Bigin offers a simple yet powerful CRM without the high barrier of entry and cost. Today’s product updates further support small and micro businesses by providing them the tools and insights they need to maintain and grow meaningful and high-value relationships with customers in a challenging economic environment.

“Small businesses face challenges in choosing the right technology for managing their customer-facing operations because of constraints related to time, cost, and software implementation,” said Kehinde Ogundare, Country Manager, Zoho Nigeria.

“Bigin is the only solution that brings together all customer operations like sales, onboarding, delivery, training, advocacy, and more into an intuitive interface that takes only 30 minutes to deploy.

“By bringing together all the facets of customer operations into a single view, Bigin allows small businesses to have a more accurate understanding of the customer’s journey.

“These insights help them attract and retain customers, ultimately growing the business. The fast-growing adoption of Bigin shows the expanding appetite of small businesses who want and need CRM technology suited to their particular needs, helping them move beyond old-school spreadsheets.“

Since Bigin’s launch in 2020, it has stood out as a robust, easy-to-use, and welcoming CRM solution thanks to its 30-minute set up promise. Bigin has seen a revenue growth of 161% in 2022 in Nigeria, indicating the revenue has doubled compared to 2021.

Zoho has observed that around 65% of Bigin’s global customers have never used a CRM previously, making it the ideal choice for business owners who are looking to move away from spreadsheets. When they outgrow Bigin, Zoho also offers them an easy migration to its full-fledged CRM solution.

Bigin now boasts 20,000 customers and continues to help small and micro businesses manage all of their customer-facing operations within a unified platform.

Bigin’s latest version includes the introduction of Team Pipelines, which allow customer-facing teams to manage their distinctive operations using a set of pipelines and sub-pipelines within a single Bigin account. Competitive offerings often cater only to a single function — like sales — whereas Bigin is an efficient solution for all customer-facing teams.

New features compile customer operations into one place, and enable tighter alignment and collaboration between individuals and teams without compromising the simplicity that makes Bigin stand out.

Key Product Updates

● Team Pipelines: This feature connects and streamlines various customer operations in one place, offering small businesses an easy way to manage their day-to-day processes and a single source of truth for analyzing customer data.

● Connected Pipelines: Automates the flow of customer data across processes, improving the customer experience and saving time on manual data entry.

● Toppings: Additional functionality and third-party integrations can be added to address specific business needs. Examples include the ‘Email-In’ topping which maps emails to customer records and the ‘File Cabinet’ topping which automates file collection and management.

● Mobile Capabilities: Zoho is providing new features across all platforms, including iOS, iPadOS, Android, and macOS and has added a new feature called Dynamic Display which allows users to customize the appearance of records in their pipelines. Bigin also recently updated its apps for the Apple’s iOS16 and Samsung Galaxy Z Fold 4 launches, where it was an exclusive launch partner.

● Developer Center: Bigin has opened its developer platform to a network of global app developers and partners who can create custom solutions for unique business needs. With various tools and components like custom fields, buttons, links, widgets, related lists, and REST APIs, developers can create new Toppings and monetise them in the Bigin Marketplace.

Disclaimer: All trademarks, product names, and company names cited herein are the property of their respective owners.

Pricing

Bigin by Zoho CRM starts at ₦2,100 /user/monthly (billed annually) for the Express edition and goes up to ₦3,600 user/monthly (billed annually) for the Premier edition. A free edition is also available.

Zoho Privacy Pledge

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 80 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Enugu to Host The Gathering on 100 as MTN-Backed Youth Movement Expands Across Nigeria

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Nigeria’s fast-rising youth culture and innovation community, The Gathering on 100, is heading to Enugu, with registration now open for gamers, performers, DJs, creatives, and culture enthusiasts.

Enugu to Host The Gathering on 100 as MTN-Backed Youth Movement Expands Across Nigeria

MTN

The Enugu edition will take place on June 19, 2026, at ICC Hall, Okpara Square, and will bring together a new audience for the platform’s signature blend of music, gaming, live performance, community engagement, and youth-driven entertainment.

The Gathering on 100 first gained national attention in Lagos, where it transformed the National Stadium, Surulere, into a continuous 100-hour ecosystem of activity from April 22–26, 2026.

The event combined culture, commerce, entrepreneurship, gaming, fashion, and live entertainment, attracting thousands of young participants and creating opportunities for emerging talent and businesses.

The movement most recently arrived in Aba, where thousands of young people gathered for a weekend of culture, commerce and entrepreneurship, reinforcing the platform’s growing appeal across different communities and audiences.

The move to Enugu is being framed by organisers as a deliberate expansion into one of Nigeria’s largest student and youth populations. Home to major institutions including the University of Nigeria, Nsukka (UNN), Enugu State University of Science and Technology (ESUT), the Institute of Management and Technology (IMT), Godfrey Okoye University and Coal City University, Enugu attracts thousands of young people from across the country each year, creating a vibrant community shaped by education, creativity, entertainment and entrepreneurship.

This concentration of young talent has helped fuel a growing ecosystem of creators, performers, gamers, digital entrepreneurs and small business owners.

In recent years, the city has hosted an increasing number of technology, entertainment and youth-focused events, reflecting the growing demand for platforms that bring together creativity, opportunity and community.

These dynamics make Enugu a natural next stop for The Gathering on 100, a platform built around showcasing talent, fostering connections and creating opportunities for young Nigerians.

Registration for the Enugu edition is now open through The Gathering’s official website, with participation available across multiple categories including gaming, rap battles, DJ competitions, dance, live performances and entrepreneurship.

A key highlight of the event will be the Pitchathon, where emerging founders and business owners will have the opportunity to present their ideas before a panel of judges for a chance to secure grant funding and support for business growth.

The gaming segment will feature competitive tournaments and interactive experiences designed for both casual and serious players, while rap battles and DJ showdowns will spotlight rising talent from Enugu and neighbouring states.

Attendees can also expect a large scale rave experience, live entertainment and community driven activities designed to bring together different corners of the region’s youth culture under one roof.

Beyond the entertainment, organisers say The Gathering on 100 is designed to create real opportunities for young people to connect, collaborate and gain visibility for their talents, ideas and businesses.

As the movement continues its expansion across Nigeria, the Enugu edition is expected to showcase the city’s unique blend of creativity, ambition and cultural influence while providing a platform for the next generation of innovators, performers and entrepreneurs.


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Prof. Dzidonu Urges Universities to Produce Deep Thinkers for AI Age

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Professor Clement K. Dzidonu, President of Accra Institute of Technology (AIT), has said that the rapidly evolving world of artificial intelligence, automation, and digital transformation demands graduates who are capable of independent thinking, continuous learning, innovation, and responsible leadership.

Prof. Dzidonu Urges Universities to Produce Deep Thinkers for AI Age

Professor Clement K. Dzidonu, President of Accra Institute of Technology (AIT).

Professor Dzidonu noted that universities exist not merely to award degrees but to develop capable human beings who can think critically, solve problems creatively, adapt to changing circumstances, and contribute meaningfully to society.

He reiterated AIT’s commitment to producing graduates who are technically competent, ethically grounded, intellectually curious, and globally competitive.

The Accra Institute of Technology (AIT) has officially welcomed newly admitted students into its academic community at a colourful matriculation ceremony held on Saturday, June 13, 2026, at the university’s Knowledge City Campus-Kokomlemle in Accra.

Speaking on the theme, “Preparing the Sovereign Learner for a World of Opportunity, Possibility and Difference,” the President encouraged students to adopt the Opportunity–Possibility–Difference (OPD) Perspective by recognizing opportunities, exploring possibilities, and creating meaningful differences in their lives and communities. He urged them to see beyond examinations and certificates and focus on building capability, character, and courage.

The ceremony marked a significant milestone in the lives of the new students as they formally became members of the AIT scholarly community, joining a university renowned for excellence in technology-driven education, innovation, research, and professional development.

The matriculating class comprises students pursuing programmes in Engineering, Information Technology, Computer Science, Business Administration, Occupational Health and Safety Management, Project Management, and doctoral studies.

Addressing the matriculating class, the President of AIT, Professor Clement K. Dzidonu, congratulated the students on their admission and challenged them to embrace what he termed “The Age of the Sovereign Learner.” He emphasized that the rapidly evolving world of artificial intelligence, automation, and digital transformation demands graduates who are capable of independent thinking, continuous learning, innovation, and responsible leadership.

Professor Dzidonu further challenged the students to make the most of the opportunities available to them at AIT by attending lectures consistently, acting ethically, managing their time wisely, and committing themselves to lifelong learning.

He reminded them that success at the university would depend not only on the resources and support systems provided by AIT but also on their personal commitment to excellence and self-development.

On behalf of the newly admitted students, Mr. Samuel Peace Kamara delivered the matriculants’ acceptance speech, expressing gratitude to the university’s leadership, faculty, and staff for the warm reception extended to the new students.

He pledged, on behalf of his colleagues, that they would uphold the values of the university, work diligently in their studies, and strive to become responsible professionals capable of making meaningful contributions to society.

The ceremony concluded with a formal declaration admitting the students into membership of the university community and a call on them to embrace the opportunities before them, pursue excellence, and contribute positively to national and global development.


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FG Debunks Claims of Plans to Introduce Telecoms, Fuel Taxes

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Federal government has dismissed reports suggesting it plans to introduce new taxes on telecommunications services and petroleum products, describing the claims as false and misleading.

FG Clears the Air on New Fuel and Telecom Tax Reports

The clarification was contained in a statement issued on Wednesday by the Federal Ministry of Finance and signed by Mrs Maryann Duke, Senior Special Assistant on Communications and Press Secretary to the Minister of Finance and Coordinating Minister of the Economy.

According to the ministry, reports linking the alleged taxes to recommendations contained in the International Monetary Fund (IMF) Article IV Consultation on Nigeria do not reflect the position of the government.

It explained that recommendations contained in IMF consultation reports are advisory in nature and do not constitute policy decisions or binding obligations on the Federal Government.

“The Federal Government is not considering the introduction of any new taxes on telecommunications services or petroleum products,” the statement said.

The ministry also clarified that existing tax arrangements relating to petroleum products remain unchanged.

It stated that the Value Added Tax (VAT) waiver on fuel remains in force and has not been removed.

According to the statement, any fuel surcharge can only be introduced through a ministerial order published in the Official Gazette, noting that no such action is currently under consideration.

The ministry added that the current policy framework has helped cushion the impact of fluctuations in global fuel prices on households and businesses across the country.

On telecommunications services, the government said the excise duty introduced before 2023 had already been repealed under the country’s new tax laws.

It stressed that the duty is no longer in effect.

The ministry urged Nigerians, businesses and media organisations to disregard reports suggesting that new taxes would be imposed on telecommunications services and petroleum products.

It reiterated that Nigeria’s tax reform agenda remains focused on improving revenue administration, promoting economic growth and attracting investments rather than increasing the tax burden on citizens.

The ministry further assured that any future tax policy changes would be communicated through official channels and implemented in accordance with due process and existing legal provisions.

It reaffirmed the government’s commitment to transparency and responsible economic management aimed at supporting sustainable growth and protecting the welfare of Nigerians.


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