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5 Reasons Why MENA Service Providers Should Walk The Automation Talk

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By Lucky La Riccia,

Digitalization is shaking up a variety of industries. Mobile operators face the challenge of digitalizing themselves – so that they in turn can accelerate the digital transformation of their business customers. If operators do not transform, they will miss out on the opportunities offered by 5G and IoT.

The MEA region’s telecom market has seen a strong uptake of LTE and there is a high smartphone penetration (for more details, please read the Ericsson latest Mobility Report). Increased smartphone usage – together with a large increase in the number of IoT devices using LTE – will lead to significant data consumption growth. As MENA service providers prepare to switch on 5G, they need to increase investment to improve coverage, reliability, and speed to ensure customer experiences do no suffer.

In my conversations with some of the leading mobile operators across the region, it is clear for them that automating network management and operations are crucial steps in their modernization strategy. They also get that network automation is fundamental to manage 5G/IoT complexity and efficiently deliver 5G services to customers.

As MENA operators continue to move network functionality from proprietary hardware over to software, here are some of the key questions I am often asked: How can I use automation to gain cost efficiencies? What’s the best way to reduce customer service time? How can data analytics help me gain insights to offer services that my customers desire in a 5G/IoT world?

To present a reliable solution to these questions, Ericsson commissioned MIT Technology Review Insights to interview experts within global telecom operators – resulting in a report titled “Network automation: Efficiency, resilience, and the pathway to 5G”. The article outlines the value of automating network operations and where some of the leaders in the field have started.

From the insights of senior technology executives at network operators globally, the report offers the following conclusions:

Face up to disruption: Chief Technology Officers may deem it risky to purposely disrupt their networks, but some “structural change is necessary to gain the benefits of automation”. Changes will be needed to integrate staff with IT backgrounds and programming skills, essential for operating the network.

Make a clearer link to the 5G and IoT future: With so much riding on 5G and IoT, making the link more explicit to CEOs and CFOs can only strengthen the automation business case. With traffic levels boosting, the need for more investment becomes inevitable.

Keep the faith with open standards: The MENA region’s service providers and their ability to capitalize on the opportunities arising from new technologies require a significant reduction in complexity within the fragmented operations support area.

Beyond making fuller commitments of their own to one or another open-source platform, “operators should keep up the pressure on their vendors to do the same”. Open Network Automation Platforms can generate even greater value when leveraged to create new services that support new business models across different verticals that will emerge from the introduction of 5G.

Embrace DevOps: DevOps is a key enabler of successful software-driven teams and businesses. Arming network staff with new skills may not be enough to help them thrive in fast-paced cloud environments. Whether or not new structures are created, “learning DevOps ways of working across teams can cement the gains achieved from network automation—and much more”.

Don’t be afraid to let go: Automating means trusting software to do the jobs that manual management and configuration—and the proprietary tools developed to guide them—performed. “A leap of faith is required to ‘flip the switch’ over to the automation tool. Delaying this or maintaining legacy tools for redundancy purposes are likely to negate at least some of the gains of automation.”

With greater adoption of automation, I am confident service providers in the Middle East and Africa can slash operations costs and introduce services more quickly, become fully prepared to manage complexity and exceed customer expectations in the era of Digital Transformation – likely through services that we have yet to invent!

Lucky La Riccia is Head of Digital Services at Ericsson Middle East and Africa


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Meta, FMCIDE Unveil AI Accelerator to Drive Innovation in Nigeria

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Meta, in collaboration with the Federal Ministry of Communications, Innovation & Digital Economy (FMCIDE), has launched the Llama Impact Accelerator Program to foster AI-driven solutions across critical sectors in Nigeria.

The eight-month program will support early-stage startups developing AI innovations using Meta’s open-source Llama models. Target sectors include Agriculture, Security & Safety, Healthcare, and a wildcard category for other high-impact applications.

Speaking at the launch, Sade Dada, Head of Public Policy, Anglophone West Africa at Meta, emphasized the initiative’s role in advancing Nigeria’s digital ecosystem. “We are thrilled to partner with FMCIDE in supporting local AI talent. Open-source AI should be accessible and relevant to national challenges,” she said.

The program will begin with a six-week incubation period, offering technical training and mentorship from industry experts, followed by six months of extended support, including access to technical resources.

Minister of Communications, Innovation & Digital Economy, Dr. ‘Bosun Tijani, hailed the initiative as a “major step forward” in Nigeria’s AI development strategy. “AI will be a key driver of national growth, and this program equips innovators with the tools to tackle pressing issues,” Tijani stated.

The Llama Impact Accelerator aligns with Meta’s broader mission to democratize responsible AI access while fostering innovation in emerging markets.

In collaboration with academic and government stakeholders, the initiative is expected to accelerate Nigeria’s AI industry and drive impactful change.

Applications for the program remain open until June 27, 2025. More details can be found at llamaimpactssa.splashthat.com.


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Nigeria Leads the Charge in Green Innovation @MTN’s Africa PachiPanda Challenge

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In an era where climate change, youth unemployment, and food insecurity loom large over the continent, a powerful new force is rising — young African innovators building a green future from the ground up.

At the just-concluded Africa PachiPanda Challenge 2024, organised by MTN and WWF (World Wide Fund for Nature), Nigerian entrepreneur, Olabisi Rafatu Emmanuel, emerged as one of the continent’s top eco-champions, spotlighting the potential of purpose-driven innovation to rewrite Nigeria’s climate and development story.

While Moses Afopezi of Cameroon took home the top prize with AgricFresh, a smart solution combating post-harvest loss, Olabisi’s reusable menstrual products solutions as a waste transformation model earned her national applause and a seat at Africa’s sustainability table, emerging as the second-place winner.

Speaking during the announcement, MTN’s leadership underscored that this challenge goes far beyond accolades. “Together, we have the power to shape a greener, more sustainable Africa — one bold idea at a time,” Nompilo Morafo, Group Chief Sustainability and Corporate Affairs Officer, MTN, said.

The triumph comes at a time when Nigeria is grappling with the environmental menace of climate change in major urban hubs like Lagos, Abuja, and Port Harcourt, even as the Nigerian government is clamouring for smart innovations to address climate change issues such as climate funding, carbon trading and just energy transition.

The National Environmental Standards and Regulations Enforcement Agency (NESREA) recently reiterated calls for tech-based waste management solutions – making Olabisi’s innovation timely and impactful.

MTN says this is just the beginning. With plans to expand the PachiPanda Challenge to more countries and deepen support for eco-entrepreneurs, the telecoms giant is reaffirming its commitment to socio-economic development through green innovation.

As Nigeria sets its sights on achieving the Sustainable Development Goals by 2030, the PachiPanda story is a timely reminder that the answers may lie not in government halls – but in the dreams and drive of Nigeria’s young changemakers.


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Zinox Technologies Collaborates with FGN for VivaTech Paris 2025

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In what could be a turning point for Nigeria’s global tech ambitions, Zinox Technologies, a strategic integrated tech solution company and pride of Nigeria ICT ecosystem has been officially invited to represent Nigeria at VivaTech Paris 2025, one of the world’s largest technology and innovation events.

The invitation, extended in partnership with Nigeria’s Federal Ministry of Communications and Digital Economy, is seen as a strategic endorsement of Zinox’s over two decades track record of delivering digital infrastructure, innovation, and enterprise solutions across the country for government, corporates and homes including some African countries.

The four-day event, taking place from June 11–14, 2025, is a major fixture in the global tech calendar, drawing startups, corporates, investors, and tech leaders from across the world. Zinox is expected to engage with international players at its assigned booth while showcasing flagship projects and solutions that reflect Nigeria’s evolving digital capacity.

“Zinox represents the kind of indigenous innovation the world needs to see more of — practical, scalable, and deeply rooted in local challenges,” said one of the international event leads, who confirmed their excitement about Zinox’s participation. “It’s a unique opportunity to place African tech at the centre of global conversations.”

From Local Execution to Global Attention

Zinox’s reputation has largely been built on its ability to execute high-impact, often mission-critical tech projects for both public and private sector players. The company is known for powering most government and corporate sector tech infrastructure rolling out the most integrated ICT projects and partnering global manufacturers with it’s iPower renewable energy solutions. Zinox is credited with transitioning Nigeria from analogue to digital democracy, amongst many other critical projects for companies like Chevron, Shell, FIRS, CBN, NPC, and educational institutions just to mention a few.

Its inclusion at VivaTech reflects growing international curiosity about Nigeria’s digital innovation and infrastructure story, particularly from brands that have built success indigenously.

Konga, the e-Commerce Engine, Joins the Spotlight

In an interesting strategic angle, Zinox will also showcase Konga, the composite e-commerce group it acquired in 2018. The move united two major tech forces under one umbrella and enabled a fusion of logistics, fintech, and commerce with Zinox’s core technology expertise.

Since the acquisition, Konga has benefited from infrastructural reinforcements, platform upgrades and supply chain optimization, becoming Nigeria’s most efficient digital marketplace.


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