E-Business
50% Govt Agencies to Depend on 3rd Platform Technologies by 2020- IDC

By 2020, more than 50% of government agencies with direct citizen engagement missions will direct at least 25% of their programmatic budget to 3rd Platform technologies and IoT, according to IDC Government Insights.
To achieve the intended benefits of the citizen experience, innovation will not only come in the form of new digital channels but also as a more comprehensive approach to redefining the citizen experience.
IDC Government Insights has developed the IDC MaturityScape on citizen experience (IDC #GITS04X) to help senior digital government leaders create a road map to better align the organization’s mission, operating model, and tools with the emerging needs of a consistent omni-channel citizen experience.
The study identifies five maturity stages for citizen experience based on a set of specific vision, people, process, and technology dimensions and outcomes.
Governments around the world are under increasing pressure to improve end-to-end citizen experience, optimize resource allocation, and re-imagine the way their employees, partners, and suppliers contribute to service delivery.
3rd Platform technologies such as cloud, mobile, social, and Big Data offer unparalleled opportunities to deliver new business capabilities along with the accelerated innovation in areas such as robotics, natural interfaces, cognitive systems, and the Internet of Things (IoT).
The challenge for government organizations is to orchestrate such technologies (with employee training) and process changes to optimize the composite outcomes of these and other uncontrollable external factors that result in the citizen experience.
The citizen experience IDC MaturityScape provides actionable guidance to senior IT decision and mission stakeholders who are tasked with ensuring that their organizations are effectively embracing citizen experience.
The study identifies five maturity stages for citizen experience based on a set of specific vision, people, process, and technology dimensions and outcomes:
Ad hoc: At this level, government agencies are managing citizen requests that flow in through multiple, independent channels within the established programmatic, organizational, and technology constraints.
The limited sharing of information about citizen requests within and across programs is due to organizational history, legislative constraints, and siloed technology implementations. There are no communications with (or training for) government employees regarding the principles of providing a good citizen experience.
Opportunistic: At this level, government agencies begin to employ business process automation (BPA) systems and customer relationship management (CRM) systems that have been tuned to the specific needs and requirements of government to offer better integration of services for citizens and the limited sharing of information across systems and programs.
There is a minimum level of communication with government employees and isolated training about the principles of citizen experience.
Repeatable: At this level, government efforts shift from being programmatic to citizen-centric. To accomplish this, it requires deeper and broader implementation of BPA, CRM, and other systems that results in digitized workflows across traditional engagement channels and back-end systems.
This opens up opportunities at the front end for citizens to complete some of their requests within a fully automated process. There is clearer communication and training about citizen experience.
Managed: At this level, government organizations are able to employ advanced digital, web 2.0, and social technologies to extend citizen engagement and citizen self-service beyond traditional engagement channels.
But it also requires a deeper integration of data and processes and sharing of best practices within and across programs to provide an integrated cross-functional experience.
There is a government executive ownership of the citizen experience and a formal process for training on citizen experience.
Government agencies may also implement a citizen satisfaction survey process to gather feedback which is then used to improve the process.
Optimized: At this level, qualified data about citizens and preferences is used and integrated within and across channels, allowing government programs to offer a consistent and contextual experience for the citizen across channels that also integrate with private sector programs.
Citizen experience is a key component of the government program, and government employees are trained about and employ citizen experience principles.
“Government executives who want to drive citizen value should invest in 3rd Platform technologies and address the organizational change issues that will be encountered, including updating the programmatic mission, shifting and optimizing workflows, and managing legislative expectations,” said Massimiliano Claps and Alan Webber, research directors, IDC Government Insights.
IDC MaturityScapes are used by IT executives and their enterprise partners to have a structured way to identify their current level of maturity, and the gap between where they are and where they want to be to maintain competitive balance or achieve industry superiority.
Using IDC MaturityScapes is a way to reduce the friction of change, to make more precise investments, and to identify the details of governance, process, technology, organization, and other factors that can derail the best-laid technology initiative.
IDC Government Insights assists government policy, program, and IT leaders, as well as the suppliers that serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services.
E-Business
BPP Partners NDPC to Strengthen Data Protection

Dr Adebowale Adedokun, director-general, Bureau of Public Procurement (BPP), has reaffirmed the bureau’s commitment to data protection in Nigeria.
He disclosed this in a statement at the weekend by Zira Nagga, head of Public Relations, BPP, following a courtesy visit by a delegation from the National Data Protection Commission (NDPC).
Adedokun stressed that data protection is vital to Nigeria’s economy and development, particularly in areas such as demography, health, education, and other key sectors.
He emphasised that no country should leave its data unprotected, as it plays a crucial role in future planning and national development.
“Data governs the world. It is essential to technological progress and must be protected for a country or business to be taken seriously,” he said.
Adedokun described the visit, aimed at fostering partnership on data policy implementation and protection, as timely and aligned with national goals.
He said the BPP would collaborate closely with the NDPC to boost data development, capacity building, and enhance the procurement system.
“The BPP will support compliance as part of the ‘Nigeria First’ Policy, although it is not a core procurement eligibility requirement,” he explained.
He suggested a hybrid training model to help build strong capacity in data protection, privacy awareness, and policy understanding.
According to him, a dynamic training approach will reduce logistics costs and improve public confidence in data safety and privacy.
Dr Vincent Olatunji, CEO, and national commissioner, NDPC, praised Adedokun and the BPP for supporting data protection initiatives.
He said the partnership supports President Bola Tinubu’s vision and will strengthen data privacy across Ministries, Departments, and Agencies (MDAs).
“The collaboration will create awareness and train BPP staff to ensure a firm grasp of data protection principles and policies,” he stated.
Olatunji said the NDPC would establish a working group to finalise a Memorandum of Understanding beneficial to both institutions.
He added that President Tinubu signed the NDPC into law on 12 June 2023 to uphold citizens’ rights and protect national and business data.
Olatunji also noted that strict legal measures were in place to enforce data protection and ensure full compliance nationwide.
Both agencies agreed to form a team to sign the MoU and focus on capacity building and data management in procurement and beyond.
E-Business
FG Mulls Fibre Optic Layout to Bridge Internet Gaps

President Bola Tinubu said that his administration has initiated a project to install fibre optic cables across the country, aimed at enhancing the socio-economic development of Nigeria.
His plans were contained in a speech he delivered at a joint session of the National Assembly in commemoration of Democracy Day on Thursday, June 12.
He said the fibre optic layout is part of other projects being embarked on.
“In addition, we have embarked on an ambitious project to lay fibre optic cables across the nation, a transformative step toward bridging the digital divide and fostering greater connectivity.
“This initiative promises not only to enhance the speed and reliability of internet access but also to revolutionise how businesses operate, how students learn, and how communities stay connected,” Tinubu stated.
He maintained that by extending this critical infrastructure, his government is empowering entrepreneurs, enabling digital education, and providing the tools for our youth to compete in a globalised world.
In a most recent report on Internet connectivity, The ICIR pointed out how Nigeria has faced setbacks in its deployment of fibre optic cables and needs a transformation.
The challenges revolve around vandalism, inadequate coordination between road construction and telecom infrastructure, and varying right-of-way (RoW) charges across states.
Among industry experts, these issues impact network outages, increase repair costs, and hinder broadband expansion efforts.
It has also further threatened the digital economy, leading to slower Internet speeds, dropped calls, and unreliable connectivity among others.
E-Business
African Startups Raised $345m in Funding in May

African startups raised more than $345 million across 65 deals in May, more than double the amount raised in the same period of last year, according to a report by Briter, a research and business intelligence firm.
The report disclosed that both the number of deals and participating companies declined, confirming a growing trend of fewer companies raising funds in larger sizes.
It said fintech attracted the highest share of funding in May, accounting for 34 percent of the total, while cleantech followed closely, driven by a debt deal from Sun King. The company raised $80 million (in local currency) to expand clean energy access in Nigeria.
“Equity remains the primary instrument in terms of total value. There’s no doubt about it; in fact, equity deals with disclosed amounts captured more than half of the total funding volume in May.
“However, debt financing is increasingly proving its weight. Although it accounted for only 8 percent of all deals, it represented 32 percent of the total funding, highlighting the typically larger size of debt transactions. With the rise of specialised vehicles targeting early-stage businesses, debt is becoming an increasingly important part of Africa’s innovation funding landscape,” it said.
Briter’s report added that grants continued to play a vital role in early-stage support, especially in the education technology (EdTech) sector. The Mastercard Foundation led the pack in grant activity, funding a new cohort of EdTech innovators in Nigeria and Kenya. Each selected startup is set to receive $100,000 in grant funding, in addition to mentorship and business development support.
Multilaterals also made a strong showing in May, it said. The Multilateral Investment Guarantee Agency (MIGA), a World Bank Group member, issued a $179.6 million guarantee to CleanTech firm KOKO Networks. The support will help scale its clean energy solutions across Kenya.
“This deal not only demonstrates growing international confidence in African climate ventures but also signals a promising pathway for other asset-intensive startups in clean cooking, agriculture, and renewable energy,” the report said.
From a geographic perspective, Egypt emerged as the continent’s fundraising powerhouse for the month, contributing 51 percent of all funding raised. The country recorded 12 deals across equity, debt, and bond instruments. Notably, FinTech platform MNT-Halan raised $50 million through a bond issuance, further illustrating the diversification of capital-raising mechanisms in the region.
Outside Egypt, funding was distributed across Africa’s three other key markets, which are Egypt, Nigeria, and Kenya, with limited activity recorded in countries such as Ghana, Tunisia, Morocco, and Uganda, each registering between one and three deals.
In terms of exits, the African tech landscape continues to mature. Three companies—Baobab+, Qardy, and Shopa—were acquired in May, bringing the total number of exits this year to 22. This already surpasses last year’s count for the same period. Qardy was acquired by Catalyst Partners Middle East (CPME) in a disclosed deal valued at $23 million, the report added.
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