E-Business
How e-Commerce Improves Health and Safety Of Informal Retailers

As Nigeria pushes towards a virile digital economy, the informal retail sector, with billions of dollars investment, holds a crucial role in attaining this goal.

However, a huge chunk of the market still operates the old-fashioned inventory model, and the rigour in this process of restocking takes a huge toll on them.
To understand the unique health and safety implications of stocking an informal retail store, it’s important to highlight processes which occur on a typical market day for informal retailers.
For a retailer in a city like Lagos, the struggle for transportation could be a bigger job than the shopping activities at the market. And after expending physical and mental energy in the hunt for the best stock prices at different distributor outlets, they are faced with the challenge of transporting the goods back to their retail stores. This usually comes with another load of trouble.
Majority of markets, especially in Lagos, attract exit fees. While trying to sort this out, a retailer is looking for a carrier to convey the goods to the bus stop, and in doing so, must also be as vigilant as possible to ensure a thief or market hoodlum is not approaching in the form of a “carrier’.
“Retailers have recounted their pain points caused from the drudgery of market visits and haggling to attribute to their status as regulars at health centres and pharmacies. For them, most of their medical issues pointed to immense stress in their daily life,” said Alerzo CEO, Adewale Opaleye.
The last three years have seen the rise of B2B e-commerce platforms like Alerzo, TradeDepot, Omnibiz and others springing up to bridge the online service gap for the informal retail market. Opaleye created Alerzo, after seeing the challenges his mother, an informal retailer, went through. He said Alerzo in the last two years is alleviating health and safety issues for retailers on the platform.
“70% of our retailers previously restocked 2-3 times a week while 14% restocked more than 4 times per week. The market trips, as expounded, reasonably attributes to emotional, mental and physical strain.
“Digging deeper into their stressors, our findings show a combination of fatigue associated with the rigours of stocking their shops and taking care of their growing families,” he said.
With their activities, B2B platforms are eliminating the need for retailers to make frequent trips to central markets; the need to haggle incessantly; the need to pay fees to carriers and market authorities, and the need to foot transportation bills (within N500 to over N5,000).
Currently, the market is dominated by the tedious visit to the physical market. Bringing these informal retailers to the online shipping platform will no doubt go a long way in the drive for a robust digital economy and also be a major boost to the economy of the country. And e-commerce platforms appear ready to be the required connector and facilitator for thousands of retailers still outside the digital net.
E-Business
Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.
GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.
In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.
Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.
The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).
GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.
E-Business
Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”
Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.
A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.
Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”
Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.
“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”
E-Business
Galaxy Backbone Tops FG’s Website Performance Ranking

Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

This is a landmark achievement for Nigeria’s digital economy.
The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).
Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.
He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.
This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.
GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.
The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”
As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.
With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.
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