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Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud

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Clickatell, a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay payment solution with Salesforce Commerce Cloud the fastest path to unified commerce.

Clickatell’s integration empowers Commerce Cloud customers to achieve enhanced payment options by allowing contact center agents to trigger payment requests via a payment link in chat messages. With Chat 2 Pay, customers pay for goods and services via Salesforce Order Management by simply clicking on a link delivered through SMS or WhatsApp without requiring them to expose their personal payment information to a human agent.

Upon clicking the link, the customer is served a fully hosted checkout page where the customer can securely enter payment card details and submit the payment.

The customer receives a confirmation of the order and a receipt via a chat message, while the contact center agent is kept abreast of the payment status to complete the sale.

  • Features and benefits of Chat 2 Pay include:
  • Pre-built Chat 2 Pay cartridge for Salesforce Order Management
  • Payment link sent via SMS or WhatsApp channels through integration of Clickatell’s Chat 2 Pay extension
  • Fully hosted, responsive checkout page that collects data directly from customers and processes their payments
  • Orchestration APIs that securely pass information such as MSISDN, transaction details, receipt, etc.
  • Integration to Cybersource’s payment processing platform (compatible with Secure Acceptance and Unified Commerce)
  • Support of both the 3D Secure 1.0 and 2.0 protocols
  • Agent dashboard that displays status of the payment (e.g., link sent, payment success or error, etc.)
  • Analytics delivered via integration of Clickatell’s Chat 2 Pay extension
  • Tier 2 operational tools: end-point monitoring and alerts dashboard
  • General cartridge management and configuration
  • Comprehensive user guide and tutorial videos to enable easier setup

“Consumers are increasingly embracing chat channels for self-serve, transactional and brand engagement, and businesses can meet their customers’ purchasing and servicing expectations with Clickatell’s Chat 2 Pay payment solution,” said Jeppe Dorff, Chief Product and Technology Officer, Clickatell.

“With the power of Salesforce Commerce Cloud and Clickatell’s Chat 2 Pay, businesses can now provide consumers payments in chat easily, quickly and securely via a payment link in the chat channels that they’ve come to love, trust and use every day.”


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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WASPAN Drags Bello, FCCPB Boss to Court over Alleged Disobedience of Order

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Wireless Application Service Providers Association of Nigeria (WASPAN) has dragged Tunji Bello, executive vice chairman, Federal Competition and Consumer Protection Commission (FCCPC), before the Federal High Court in Lagos over alleged disobedience of a subsisting court order in a legal dispute involving telecom-based lending services.

WASPAN Drags Bello, FCCPB Boss to Court over Alleged Disobedience of Order

Tunji Bello, EVC, FCCPC

Wireless Application Service Providers Association of Nigeria initiated  this in Suit No: FHC/L/CS/760/2026 pending before the court.

According to court documents, Bello was issued a Form 49 Notice to Show Cause, directing him to appear before the court on 22 May 2026 to explain why an order of committal should not be made against him for allegedly failing to comply with interim orders issued by Justice Ambrose Lewis-Allagoa on 15 April 2026.

The court had earlier granted interim injunctions restraining the FCCPC, its officers, agents and privies from enforcing provisions of the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 against members of WASPAN, pending the determination of the substantive suit.

The restraining orders specifically barred the commission from interfering with services rendered by WASPAN members, including airtime lending, data advances and other mobile value-added services.

The orders also restrained the FCCPC from imposing sanctions, penalties or directives connected to the disputed regulations.

In the Form 49 notice dated 18 May 2026, WASPAN alleged that despite being aware of the court orders and having been served with Form 48 — the statutory notice warning against disobedience of court orders — the FCCPC and its Executive Vice Chairman allegedly continued actions contrary to the directives of the court.

The notice stated that the alleged contemnor refused to comply with the orders and had continued to deliberately defy the orders of the court.

An affidavit of service filed before the court disclosed that Form 48 was served on Bello at the FCCPC headquarters located at 23 Jimmy Carter Street, Asokoro, Abuja, on 6 May 2026.

The latest development followed earlier proceedings in which Justice Lewis-Allagoa declined an application by the FCCPC seeking to vacate the interim injunction.

The court instead directed that the substantive suit and the commission’s preliminary objection be heard together.

WASPAN is challenging the FCCPC’s authority to regulate telecom-based lending services, arguing that certain provisions of the DEON Regulations encroach on the statutory powers of the Nigerian Communications Commission to regulate telecommunications services in the country.

Wireless Application Service Providers Association of Nigeria, is the primary self-regulatory body and trade association for licensed Value-Added Service (VAS) providers and aggregators in Nigeria’s telecommunications sector


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Lagos Warns against Fake Emergency Calls, Says Rising Misuse Put Lives at Risk

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Lagos State government has raised alarm over the  growing misuse of its emergency hotlines, and warned that fake calls are delaying response times and putting lives at risk.

Lagos Warns against Fake Emergency Calls, Says Rising Misuse Put Lives at Risk

According to the state, fake emergency calls or prank calls, account for a massive majority of distress communications—nearly 70 per cent.

This severe misuse dangerously delays response times for real emergencies like fires, crimes, and medical crises, and wastes critical first-responder resources

Olugbenga Oyerinde, commissioner for Special Duties,  called the numbers (nearly seven out of every 10 calls made to Lagos emergency hotlines) deeply troubling.

The scale of the disruption has significantly affected emergency response operations, with the government disclosing that 5.47 million incoming calls went unanswered during the period under review.

The abandoned call rate climbed sharply from 9.3 per cent in January 2025 to 37.6 per cent by April 2026, suggesting worsening pressure on operators handling emergency traffic.

Officials warned that if the current trend continues, more than 7.2 million calls could go unanswered before the end of 2026

The Lagos State Command and Control Centre serves as the central coordination hub for emergency response agencies across the state, including the fire service, ambulance services, traffic management authorities and neighbourhood safety operatives.

According to the report, the sheer volume of fake and misdirected calls has forced the system to devote significant operational resources to filtering non-emergency traffic before genuine distress cases can be handled.

To address the growing burden, the ministry said it plans to introduce artificial intelligence-driven call screening technology designed to detect and filter nuisance calls before they reach human operators.

The proposed system, expected to be introduced before the end of 2026, is projected to reduce operator handling time by 35 per cent.

Other reforms outlined in the ministry’s strategic response plan include expanding agent capacity by 40 per cent, deploying automated callback systems for abandoned calls and establishing a real-time analytics dashboard for emergency response monitoring.

Yet one of the most striking figures in the report was not the 16.39 million nuisance calls, but the fact that only 39 calls were officially categorised as hoax calls requiring legal follow-up during the same period.

 

 


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Google, Blackstone Invest in AI Cloud Venture to Meet Data Centre Demand

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Google and ‌Blackstone (BX.N), said they will form an artificial intelligence cloud business venture aimed at capitalising on an insatiable demand for AI computing services.

Blackstone, the world’s largest alternative asset manager, will ​invest an initial $5 billion in equity to help bring 500 megawatts of ​data centre capacity online in 2027, with further expansion planned over ⁠time.

The U.S.-based venture will provide data centre capacity along with Google’s custom AI ​chips, known as Tensor Processing Units, or TPUs, through a compute-as-a-service model.

The total ​investment value could reach $25 billion, including leverage, according to Bloomberg News.

Both companies did not immediately respond to a request for comments on the Bloomberg report. Blackstone has appointed Benjamin Sloss, a long-time ​Google executive, as CEO of the new venture.

Thomas Kurian, chief executive of Google ​Cloud, said the venture would help address growing demand for TPUs by offering organisations additional ways ‌to ⁠access computing capacity.

Analysts and investors have said Google is taking a sizeable share of new AI-driven computing demand, supported by its business tools and custom chips that have attracted customers such as Anthropic.

“This isn’t the biggest headline number we’ve seen. ​But it’s a high-quality ​bet on sustainable ⁠growth in AI infrastructure,” said Brittain Ladd, AI and supply chain consultant at Florida-based Chang Robotics.

Blackstone ​has stepped up investments in AI-related infrastructure, including data centres, power ​generation and ⁠transmission assets.

Those investments are valuable as the AI boom pushes operators to secure long-term energy supply deals.

The new partnership reflects rising demand for AI infrastructure and the need ⁠for ​large-scale capital deployment, Blackstone President Jon Gray said.


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