Telecom
Domino’s Pizza Nigeria Partners 9Mobile to Launch New Call Centre

Domino’s Pizza Nigeria, the market leader in the Quick Service Restaurant (QSR) sector in Nigeria is partnering its long-term service provider and Customer Centric telecommunications company, 9mobile to launch its new Call Centre in a bid to increase customer satisfaction and provide excellent service delivery in Lagos.

This innovative approach by Domino’s Pizza Nigeria is part of the brand’s promise to make customer satisfaction top priority through taking the experience a notch higher.
The launch of the call centre provides a standardized, and efficient process for the brand in shortening the lead times as well as the customer’s purchase journey while fulfilling orders, but still maintaining the quality expected by the customers.
Embedded in the call centre will be a customer contact centre to assist customers with any inquiries regarding their purchase.
Speaking at the launch ceremony, the Group Chief Executive Officer of Eat’N’Go Africa, Patrick McMichael said, “as an organization, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery which the call centre avails us.”
On the collaboration with 9mobile, McMichael said, “the partnership with 9mobile will revolutionize the food delivery service in Nigeria, providing us more opportunities to be easily accessible to our customers and providing more channels of communication to our customers, while employing technology to improve service delivery.”
Also, present at the launch was the CEO of 9mobile, Juergen Peschel who expressed his delight with this new partnership. ” Eat’N’Go Africa is one of our key Enterprise customers and we are truly delighted to be part of this innovative approach in excellent customer service delivery as it aligns with our brand attributes which is encapsulated in three keyways, Quality of Service, Innovation and Customer Experience,” he said.
He enthused that this partnership further shows the extent to which technology can be deployed to ease the way business is done.
“As an innovative company, we are pleased to provide our support to your organization as a lot of what we will be doing will ride on quality telecom technology that will help you scale. So, we are happy to have you as our partners,” he added.
He explained that the partnership was not a one off as both brands have always collaborated in delighting their customers. “Earlier this year, we partnered with Dominos in the Domino Pizza Buy & Win Campaign which was quite successful,” Peschel said.
The Call Centre service is currently active in all Domino’s branches in Lagos state, with plans underway to activate this in other locations in Nigeria and will be providing multi-lingual services. Also, this technological innovation serves as contributor to the growth of the Nigerian economy with creation of more job opportunities across the country for Nigerians.
Eat’N’Go Limited has positioned itself as a leading food franchisee in the Nigerian Quick Service Restaurant (QSR) sector with service par excellence and a commitment to continuous innovations that will provide the best of experiences.
Telecom
Vitel Wireless Lures Subscribers with “Data that Never Expires” Campaign

Vitel Wireless, pioneer Mobile Virtual Network Operator (MVNO) licensed by the Nigerian Communications Commission (NCC), has launched an audacious “data that never expires” campaign designed to address consumer pain points in the market.

Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Fast-depleting data is a major issue for mobile users, particularly in Nigeria, with numerous complaints against network providers alleging that data plans exhaust prematurely.
But Vitel Wireless said it is now addressing the situation after extensive engagement with Nigerian consumers, particularly young people and small businesses.
Kenneth Neabueze, chairman of Vitel Wireless, said “What we’re saying to Nigerians is this, you buy the data, and you keep the data for as long as you want. There’s no more. You bought 2GB for two days, and it expires. If you buy that data under our scheme, it stays with you forever,” he said.
He added that the model promotes transparency and cost efficiency. “So it’s saving us money, it’s giving us transparency, and it’s giving us the ability to have control over how we spend and use our data,” he stated.
He noted that the concept was inspired by research into the everyday challenges Nigerians face.
“We talked to students who would tell us that in the middle of doing a project, they would be told that the data had expired, and we asked, ‘ How do we innovate?” We have analysed it, and we know, given the current economic conditions in Nigeria, you should buy the data with discounts of almost 40 per cent, and that’s why we are transparent”
The company has also unveiled a suite of products and services aimed at redefining connectivity, including its flagship Vitel Xphone.
The company explained that its services are available via both physical SIMs and eSIMs, with the 0712 number offering global use.
According to the firm, users can retain existing mobile numbers or migrate seamlessly, while enjoying nationwide coverage across all 36 states and the Federal Capital Territory with full GSM services including voice, SMS, USSD, and mobile data.
Chudi Nwabueze, chief operating officer of Vitel Wireless, described the firm as a technology telecom focused on innovation beyond traditional voice and data services.
“We’re coming in with a lot of innovation to activate applications and create tools that people can use in their businesses, homes, and daily lives,” he said.
He added that eSIM technology allows users to operate multiple lines on compatible devices, while introducing a range of digital solutions aimed at enhancing communication, safety, and business operations, anchored by its flagship Xphone.
Hence, the platform combines GSM and VoIP technologies to deliver seamless voice, video, and messaging services, along with cost-saving benefits and nationwide connectivity.
It is complemented by the Oga App, which enables real-time staff monitoring, automated payroll, and performance tracking to improve organisational efficiency.
Similarly, the network also rolled out SecureMe and Asset Tracker to address security and asset management needs.
While SecureMe provides GPS tracking and emergency alerts for personal and workplace safety, Asset Tracker helps businesses monitor and manage physical assets in real time.
Vitel Wireless noted that on pricing, challenged consumers to compare daily data costs across operators, while adding that the network offers discounts for higher volumes without imposing expiry limits.
Also speaking, Chinenye Adebayo, relationship partnership manager, outlined opportunities for Nigerians to join the company’s distribution network by visiting the website and becoming a mobile agent or sun-agents in any state.
The company noted that its offerings, including Close User Group (CUG) services and high-speed wireless network, are designed to provide integrated digital solutions for individuals and enterprises, as it seeks to position itself as a disruptive force in Nigeria’s telecom sector.
Telecom
Nigeria, Ghana Trigger Stunning 45 Percent Surge in MTN Dividends

MTN Group delivered impressive financial and operational achievements for 2025, boosted by strong performances in MTN Nigeria and MTN Ghana, as well as solid earnings from MTN South Africa.

The three core markets of Africa’s largest mobile provider enhanced profitability, free cash flow, and shareholder dividends by 45%.
IT Web Africa reported that Ralph Mupita, group CEO and president, MTN, highlighted that the telecoms giant’s robust commercial momentum across key markets capped the final year of its Ambition 2025 strategy, while laying the foundation for a new long-term growth phase under Ambition 2030.
“The Group’s overall performance in 2025 was excellent. In the final year of our Ambition 2025 strategy, we were proud to have exceeded the 300 million customers milestone,” he said.
MTN revealed that it now serves more than 307 million voice subscribers, 172 million data users, and 70 million Mobile Money customers across 16 African markets, reflecting the continent’s growing demand for digital connectivity and financial services.
The operator credited its results to disciplined commercial execution and sustained investment in network infrastructure, with R38 billion spent during the year to expand capacity, improve coverage and enhance service quality.
The group reported that data traffic surged 27%, while average monthly data consumption per user climbed to 12.5GB, up from 10.8GB a year earlier, reflecting Africa’s fast-growing appetite for digital services.
Financially, the performance was driven by MTN’s largest markets.
In constant currency terms, MTN Nigeria grew service revenue by 54.9%, while MTN Ghana increased service revenue by 35.9%.
Meanwhile, MTN South Africa recorded 2% growth, demonstrating operational resilience in one of the continent’s most mature and competitive telecom markets.
MTN Group service revenue rose nearly a quarter to R218 billion, while earnings before interest, tax, depreciation and amortisation climbed to R98.5 billion, supported by R3.6 billion in expense efficiencies.
Mupita stressed that the strong results translated into robust free cash flow and improved return generation, allowing the board to declare a dividend of 500 cents per share, up from 345 cents the previous year.
“This comfortably exceeds the minimum dividend of 370 cents we had previously guided,” he said.
The group also announced a R6 billion share buyback programme as part of an enhanced shareholder remuneration framework aimed at delivering stronger long-term returns.
Alongside its results, MTN unveiled Ambition 2030, a strategy centred on three platforms, connectivity, fintech and digital infrastructure, as it seeks to capture the next wave of growth driven by data adoption and financial inclusion across Africa.
“We are hugely excited about Africa’s potential. We are well positioned to leverage our scale, footprint and brand leadership to capture the significant structural growth opportunities identified,” said Mupita.
Source: IT Web Africa
Telecom
ATCIS Urges FG to Ensure Safety of Consumers Data

Association of Telephone, Cable TV, and Internet Subscribers of Nigeria (ATCIS) non-profit consumer rights group dedicated to protecting the rights, interests, and welfare of telecommunications subscribers, has urged the Federal Government to ensure safety of telecom consumers’ data hosted by government agencies.

Dr Sina Bilesanmi, president of the body stated this World Consumers Day in Lagos.
He alleged that said subscribers” data are being jeopardised by some of its agencies.
Bilesanmi urged government to ensure that every subscriber in Nigeria can use digital service without fear of physical, financial, or data-related harm.
The ACTIS president said safety in the telecommunication sector extends beyond physical hardware to include data privacy and protection from cyber fraud.
“We call for stricter enforcement by the Standard organization of Nigeria (SON) to eliminate substandard mobile devices and Cable Tv equipment that pose fire or electric hazards.
“We also want safe services from telecoms that are transparent – free from hidden charges and misleading advertisements”, he said.
He urged subscribers to utilize platforms like ACTIS as well as NCC and even FCCPC web portal when they encounter service failures.
He also tasked FG on hosting Nigerian Data Privacy in the country.
He said: “We ask for more robust surveillance and swifter penalties for entities that violate consumer safety standards. We admonish the subscribers to be aware and speak out, a vigilant consumer is a protected consumer.”
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