Telecom
Domino’s Pizza Nigeria Partners 9Mobile to Launch New Call Centre
Domino’s Pizza Nigeria, the market leader in the Quick Service Restaurant (QSR) sector in Nigeria is partnering its long-term service provider and Customer Centric telecommunications company, 9mobile to launch its new Call Centre in a bid to increase customer satisfaction and provide excellent service delivery in Lagos.
This innovative approach by Domino’s Pizza Nigeria is part of the brand’s promise to make customer satisfaction top priority through taking the experience a notch higher.
The launch of the call centre provides a standardized, and efficient process for the brand in shortening the lead times as well as the customer’s purchase journey while fulfilling orders, but still maintaining the quality expected by the customers.
Embedded in the call centre will be a customer contact centre to assist customers with any inquiries regarding their purchase.
Speaking at the launch ceremony, the Group Chief Executive Officer of Eat’N’Go Africa, Patrick McMichael said, “as an organization, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery which the call centre avails us.”
On the collaboration with 9mobile, McMichael said, “the partnership with 9mobile will revolutionize the food delivery service in Nigeria, providing us more opportunities to be easily accessible to our customers and providing more channels of communication to our customers, while employing technology to improve service delivery.”
Also, present at the launch was the CEO of 9mobile, Juergen Peschel who expressed his delight with this new partnership. ” Eat’N’Go Africa is one of our key Enterprise customers and we are truly delighted to be part of this innovative approach in excellent customer service delivery as it aligns with our brand attributes which is encapsulated in three keyways, Quality of Service, Innovation and Customer Experience,” he said.
He enthused that this partnership further shows the extent to which technology can be deployed to ease the way business is done.
“As an innovative company, we are pleased to provide our support to your organization as a lot of what we will be doing will ride on quality telecom technology that will help you scale. So, we are happy to have you as our partners,” he added.
He explained that the partnership was not a one off as both brands have always collaborated in delighting their customers. “Earlier this year, we partnered with Dominos in the Domino Pizza Buy & Win Campaign which was quite successful,” Peschel said.
The Call Centre service is currently active in all Domino’s branches in Lagos state, with plans underway to activate this in other locations in Nigeria and will be providing multi-lingual services. Also, this technological innovation serves as contributor to the growth of the Nigerian economy with creation of more job opportunities across the country for Nigerians.
Eat’N’Go Limited has positioned itself as a leading food franchisee in the Nigerian Quick Service Restaurant (QSR) sector with service par excellence and a commitment to continuous innovations that will provide the best of experiences.
Telecom
GSMA Report Highlights Telecom Sector’s Contribution to Nigeria’s GDP
A recent Groupe Spécial Mobile Association (GSMA) digital economy report has cast a spotlight on the significant contributions of Nigeria’s telecom sector to the nation’s GDP, highlighting its crucial role in driving economic growth and development.
Released amidst growing interest in the Nigerian telecom landscape, the report provides a comprehensive analysis of the sector’s impact on the country’s economic metrics. Key findings reveal that in 2023 alone, the telecom sector directly contributed 8% to Nigeria’s total GDP. However, when factoring in the wider ICT industries’ value-added contributions, this figure surged to an impressive 13.5%.
Beyond mere numbers, the report delves into the intricacies of the telecom sector’s influence on various economic sectors. It elucidates how the mobile industry’s cumulative contribution to Nigeria’s GDP reached an estimated 20 trillion NGN in 2023, accompanied by substantial tax revenue contributions totalling 2.8 trillion NGN. Such figures further highlight the sector’s role in driving fiscal revenues and national economic stability.
Moreover, the report sheds light on the transformative potential of the telecom sector in enabling digitalisation across key industries. Projections indicate that by 2028, sectors such as agriculture, manufacturing, transport, trade, and government are poised to witness a remarkable GDP increase of approximately 2 percentage points.
This surge is expected to generate an additional NGN 1.6 trillion in tax revenue, marking a significant milestone in Nigeria’s quest for economic diversification and resilience.
“The telecommunications sector is the backbone of the digital economy. We have a strong appreciation of the fact that if we are able to improve the business environment and invest in the sector, we can continue to improve the level of productivity.
A country like Nigeria has significant opportunities to contribute to the world, but this is impossible without diversifying the economy”. Dr. Bosun Tijani, Minister of Communications, Innovation and Digital Economy added.
The report also highlights the vital role of 5G networks in enhancing operational efficiency across sectors through real-time data transmission and remote monitoring.
It spotlights the immense potential of digitalisation in sectors like manufacturing and trade, with the capacity to add trillions in industry value and generate substantial employment opportunities and tax revenues.
Despite these promising revelations, the report also acknowledges the challenges faced by the telecom sector, particularly its capital-intensive nature.
The report’s findings beckon a clarion call for concerted efforts to leverage the telecom sector’s potential as a catalyst for economic advancement. With the right policies and investments, Nigeria stands poised to harness the full spectrum of opportunities offered by its vibrant telecom landscape, driving inclusive growth and prosperity for all.
Telecom
Tariff Increase Advocacy Gains Momentum as GSMA Report Reveals Industry Insights
While the advocacy for tariff increase remains under deliberations, revelations in the latest Groupe Spécial Mobile Association (GSMA) digital economy report have watered the ground for an increased tariff increase advocacy. The report, offering a deep dive into the sector’s dynamics, provides compelling arguments for adjusting tariffs to ensure sustainability and growth.
Highlighted in the report is the telecom sector’s significant contribution to Nigeria’s GDP. In 2023 alone, it accounted for 8% of the nation’s total GDP, a figure that swelled to 13.5% when considering the broader ICT ecosystem. The mobile industry’s overall contribution to GDP was estimated at a staggering 20 trillion NGN, with substantial tax revenues of 2.8 trillion NGN.
The sector’s potential to drive digitalisation across various domains is of paramount importance. The report projects a significant boost in GDP across sectors like agriculture, manufacturing, transport, trade, and government, translating into nearly 2 million jobs and an additional NGN 1.6 trillion in tax revenues by 2028.
The promise of 5G networks is poised to revolutionise operations, particularly in critical sectors like oil and mining, with real-time data transmission and remote monitoring enhancing efficiency. Digitalisation, especially in manufacturing and trade, holds immense potential for value addition and job creation, promising billions in additional tax revenues.
Despite Nigeria’s noteworthy internet usage figures, with 29% of the population regularly online, the sector faces challenges. The country boasts the lowest-cost data baskets in Africa, yet maintaining competitive mobile data network speeds remains essential. With an average speed of 21Mbps, Nigeria’s performance is comparable to neighbouring countries, underscoring the need for sustained investments.
However, sustaining this growth requires recognizing the capital-intensive nature of the telecom sector. Operators must continually invest in network maintenance and expansion, necessitating a conducive regulatory environment that ensures fair returns on investments.
Chairman, Association of Licensed Telecom Operators of Nigeria (ALTON), Gbenga Adebayo, commenting during the report launch, said, “We raised several issues on the state of affairs of the telecom industry, and among the challenges articulated is the return on investment, stability of the infrastructure and the need for pricing rights. As an ecosystem, tariff hike is one of the sensitive issues affecting the telecom sector and has to be addressed by all stakeholders. We need to look at the state of affairs of the industry and examine holistically. There are ongoing obligations to our end users including infrastructure security. Tariff increase is a solution to solve multiple challenges of the telecom industry.“
The GSMA report positions the ongoing tariff adjustment deliberations as a strategic move to secure the sector’s long-term viability. With Nigeria’s digital future at stake, finding a balance between affordability for consumers and sustainability for operators is paramount to ensure continued growth and innovation in the telecom landscape.
Telecom
The Telecoms Sector Cannot be Used Palliative for Economic Woes –Adebayo
Gbenga Adebayo, chairman, Association of Licensed Telecom Operators of Nigeria (ALTON) has said the telecoms sector should not be a palliative to solve economic woes.
He made this call during his address at the Groupe Spécial Mobile Association (GSMA) digital economy report launch which took place in Abuja.
According to Adebayo, the telecom industry faces numerous challenges that hinder its growth and development.
He emphasized the need for sustainable investment, effective regulation, and a conducive business environment to drive progress.
The GSMA digital report, launched May 9th 2024, 2024, highlights the telecom’s 8 percent contribution to Nigeria’s GDP and 13.5% when considering the broader ICT ecosystem.
The report also highlights the significant challenges plaguing the industry including investment challenges, right of way, multiple taxation, and regulation.
Adebayo highlighted the existence of over 45 associated charges and levies on operators, despite the supposed removal of right of way costs.
He said that it creates an unfavorable business environment, discouraging investment and hindering the industry’s ability to deliver quality services.
He also stressed that regulatory interference and the lack of independence for the regulator exacerbate the problem.
The price review should be a simple regulatory process.
The public debate this has gained makes it appear the industry is insensitive to people’s concern.
“While the government tries to provide incentives for the public on account of ongoing macroeconomic headwinds, the telecoms sector should not be used as a palliative to solve the people’s problem. We must price right to sustain the industry; we must price right to have the right investment,” , Adebayo said.
He concluded that the industry must be allowed to operate sustainably, with the right investment and regulation, to deliver quality services and drive economic progress; encouraging stakeholders, including policymakers, regulators, and operators, to work together to address the challenges facing the industry, in order to drive economic growth, and fulfill its potential as a critical sector in Nigeria’s economy.
- Telecom2 days ago
Airtel Africa Records Loss as Revenue Falls on Naira Devaluation
- News2 days ago
PalmPay Bolsters Lagos Agriculture Initiative with Effortless Payment Solutions
- E-Business2 days ago
Kaspersky Reports Show Every Third Cyber Incident was Due to Ransomware
- Telecom2 days ago
Access Bank, Mastercard Join Forces to Expand Opportunities for Cross-Border Payments for African Businesses and Consumers
- Telecom2 days ago
The Telecoms Sector Cannot be Used Palliative for Economic Woes –Adebayo
- E-Financial2 days ago
OPay clarifies New CBN directive, Reassures Customers
- E-Financial2 days ago
FBNQuest Merchant Bank Reports Strong Financial Performance and Strategic Growth Initiatives in 2023
- Telecom2 days ago
Google’s Hustle Academy Re-launches with AI Focus to Empower African SMBs