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ITSSP Decries Govt’s Cold-feet Towards IT Security Lapses

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Information technology experts are angry with the manner, especially, the Federal Government handles issues related to IT security in the country, as the trend at the global level remains worrisome.

The experts under the umbrella of Information Technology Systems and Security Professionals (ITSSP), the Infotech security group of the Nigeria Computer Society (NCS) at its inaugural roundtable conference, emphasized that the government, apart from getting its policy sets right, must eschew nepotism, engage professionals with the right tools and review the educational curriculum, as basic steps to address the challenges.

Apparently, the experts bemoaned the lukewarm attitude in government in spite the escalating IT security breaches.

Notable breached in 2014 include the eBay, which affected about 145 million members; Michaels Stores which reported that 2.6 million payment card numbers and expiration dates and 400,000 at Aaron Brothers could have been obtained in an attack; Montana Department of Public Health and Human Services where the server hosting names, addresses, dates of birth and Social Security numbers on roughly 1.3 million people were attacked; and the latest being Sony Corporation where over 77 million playstation network users where affected, spanning an attack that started in 2011.

“In Nigeria, such cases,” according to Wilfred Mamah, a representative of Accenture, “are not even reported for fear of ‘reputational lose’, but the truth is that companies, especially banks are losing a lot’.  

Meanwhile, Mr. Rogba Adeoye, president of ITSSP and a fellow of NCS, said, even the financial sector is much more abreast and ahead of the public sector in terms of data security; because they are safeguarding their investments.

“It ought not to be. Our discussion is basically on the policy thrust that concerns data or information security in the country. In the government of Obasanjo there was a little hype about the national identity card. It failed woefully. Today, the similar experience is been witnessed with INEC’s PVC; NCC’s SIM registration.

“So, do we continue to just take the calamity as they come and go? However, we have many pluses which can be attributed to the professionals. The economic coordinating minister told the country that we have saved N160bn following the singular act of moving the payroll of government to e-platform. Today, there is something called EMV coiled from Euro, MasterCard and Visa collaboration. In other words, our chip and pin cards are even more secured that the slide cards used in places like USA.

“We want to hear from our people like NITDA; what are they doing as a framework to drive the security aspects of government’s IT projects. While the private sector has the Chief Information Security Officers, I don’t know the one responsible in Nigeria”, he said.

Adeoye regretted that the professionals represented by the Computer Professionals (Registration Council) of Nigeria (CPN), were being neglected by the government during the articulation ad execution of IT related projects by the government.

“Government is guilty of not seeking CPN’s input in the recruitment of IT managers in its various agencies. Tribalism and ethnicity are still the orders of the day in the recruitment processes and not really professional competencies and efficiencies. These have to stop for us to move forward as a nation. All agencies of the government like INEC, I can’t say if the chief director of IT is an IT expert; even the director at the Presidency or NITDA. The only time I can be sure is when the person’s name appears in the CPN’s list. That is what the CPN Act says.

On his part, Mr Chris Uwaje, the past president of the Institute of Software Practitioners of Nigeria (ISPON), said that information technology security lapses in the country should be a concern to all

He said, “Of course, as the past president of ITAN and ISPON, we are deeply concerned with respect to how we can position Nigeria into a very competitive and secured environment, especially within the content of information technology development in Nigeria.

“Riding on this premise of concern, indeed, the professionals are not just concerned, we are involved in engaging in the domain; we are really going to ask, ‘what are we securing?’”.

Going by the constitutional norms of Nigeria, within the Article 33 of the Federal Republic of Nigeria (FRN), the Government is expected to secure the lives and property within the sovereignty.

Nodding in agreement, Uwaje said, “Within that mandate, automatically, IT systems and professionals have a lot of works to do. Now, we are talking about, ‘what tools do you need to secure them?’ When we look at the trends, we will start to appreciate the enormity of the challenges before us. We are also looking at domain security, because if you want to appreciate the network ties in the world: be it in aural, image, symbol, aesthetics, compacted in digital form or analogue or indeed, in future, in quantum form; because the world is moving from digital competition to quantum computing. All this things should be looked at wholistically, so that we can move forward.

Significantly, if you look at the power of security in a nation, government takes a chunk of that responsibility. If you can secure the information circle within your government; because that is the root that gives life to the society, then, you will be able to secure the economy for the people; secure importation, exportation, etc.

“This is because government gives life to banks, education, indeed, every institution through licencing. I want to believe that government has done well by ensuring that we have a policy on National Information Communication Technology. It has done well in recognizing the enormity of the challenges by ensuring that professionals in the field should have significant role to play by the passage of the CPN Act. This Act must be followed thoroughly to ensure that we have a role to play.

“My concern is that we need to start building, not just professionals, rather information security champions. These champions might, probably, not just be professionals themselves, rather friends of the professionals. They could be investors, philanthropists, who would say ‘we want to secure the government environment’, we want to make sure that the professionals are funded’, ‘we want to sure there are commensurate tools to enable them become more productive and performs. Thus, we should be able to have patrons of information technology security system professionals. We need to articulate how to reach out to them to ensure the voice of our country is heard at the global level”.

The professionals also want Government to address issues such as capacity building; infrastructural development and management; institutional framework; financial content and risk management analysis, as the judiciary must be abreast of the contemporary issues on IT domain.

At this juncture, Jide Awe, chairman, Publicity, Events and Trade Services Committee, said that the roundtable is long over-due, because the trends at the international front should tell everyone that information security is becoming quiet sever.

“The Sony issue is one among them. The hackers are even threatening that they are still going to do some other things. That is a very sophisticated environment, still, it tells us that we should be prepared. We are talking about the achievements we have had at the online platforms like the cashless programme. However, there are issues that if they come up now our people will desert such platforms. These are new opportunities, developments with new challenges. It is very important that proffer solutions and think ahead.

“Just like Mr Uwaje has alluded to it; we should understand that information or data security is about national security. We are depending on our ATMs, PoS, and other e-payment channels. He mentioned government too as taking the large part of the pie; for most of us that are not directly interfacing with the government rather with the financial sector and we know that it is going to be a severe damage should we do not have water-tight security measures.

“One of the areas I think we should look at, even though the first lady has tried to do something about it: the Child Online Protection (COP). I believe ITSSP can come up with policies frameworks; when you talk about information security, NITDA needs to be on alert too.

“Also, what is our culture, in terms of information security? How can we get our IT priorities right: enterprise development, local contents, software and other areas begging for attention.

To Dr. Niran Oyekale, chairman/ CEO, Commit Technology & Consult, foundation matters a lot. 

He said, “We have to look at IT as a global issue, but the manner we have been going about it in Nigeria has been sort of localization. Every problem in the IT domain should not be viewed as just a local concern. I want to re-emphasis that the problems of IT require global solutions.

In his contribution, Dr. Akinseye Damilola, chairman, NCS Lagos Chapter, said, “If we look at IT for development three components are basically involved: technology, services and policies. As long as we put these items into use, there is need for us to have solid regulatory framework, which brings us to politics and policies of government. If we look at the recent happenings like in Australia, IT was deeply involved.

“The whole thing is that they even used the media to communicate. The IT security in that environment surpasses what we have in Nigeria; look at the happenings in Pakistan, six terrorists were communicating with their mastermind somewhere. And then, IT was seriously involved. The issue is that back home, we do not have solid regulatory framework and that has been a serious concern.

“The judiciary cannot be exonerated too. As we speak, if you take a case on IT to court, you will be having some difficulties, because somebody will tell you that the laws are not there to checkmate the issues. Internationally, some Nigerians go to do some e-business; they feel comfortable running back because when they get here they have safe haven. The laws are there and you can be easily be dealt with, but here it is still not enough. We must ensure the laws are right, if we are serious about having security in place. We implore the government to look at that critically”, he said.


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E-Business

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

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Nigeria Data Protection Commission (NDPC), in partnership with Bill Gates and Melinda Foundation and KPMG are developing open banking frameworks in a move to deepen financial inclusion.

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

L-r:; Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation,; Dr. Vincent Olatunji , national commissioner of the NDPC; and John Anyanwu, KPMG Head of Cybersecurity and Privacy,

This was the focus of discussion when Dr. Vincent Olatunji , national commissioner of the NDPC, received Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation, and John Anyanwu, KPMG Head of Cybersecurity and Privacy, in Abuja.

The commission revealed in a statement on X (formerly Twitter) that the purpose of the meeting was to discuss open banking frameworks for Nigeria, a project coordinated by the Gates Foundation.

Open banking refers to the practice of providing third-party financial service providers with access to bank account information, transaction data, and other financial data through the use of application programming interfaces.

The meeting served as a pivotal step in recognising NDPC’s crucial role in the project, formalising engagement to ensure robust input in the areas of data protection and privacy.

NDPC emphasised the crucial role of digital identity in the financial sector as well as open banking, stressing the importance of implementing measures to safeguard digital identities to foster trust and confidence

Dr. Olatunji also addressed challenges posed by digital lending companies regarding transparency in data processing activities.

The NDPC Boss noted that the Commission was already working with other stakeholders to tackle the challenges.

He highlighted the misconception among some banks regarding the roles of a Chief Information Security Officer and a Data Protection Officer, emphasising the legal requirement for all data controllers to have a Data Protection Officer.

 

 

 


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32m Attacks Thwarted on World Password Day

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Passwords serve as the foundation of our digital lives, but they also serve as the gateway for cybercriminals to hack into sensitive personal information. Considering their essential function, passwords remain a prime target for increasingly sophisticated cybercriminal attacks.

Therefore, taking proactive measures to safeguard accounts and personal information is imperative.

To mark World Password Day on May 2nd – highlighting the essential role passwords play in protecting our lives online – Kaspersky experts are providing essential tips to enhance password security, ensuring that users data stays out of the hands of attackers.

Weak and simple passwords have always been an attractive target for scammers as cracking them gives criminals access to multiple types of data – personal data, financial information, medical records etc.

Kaspersky telemetry indicates more than 32 million attempts to attack users with password stealers took place in 2023, this followed more than 40 million incursions in 2022.

These alarming statistics highlight the need for users to create strong, unique and varied passwords for different accounts. This way they can mitigate the risks of cyber threats and maintain personal security online.

To enhance password security, Kaspersky experts recommend the following steps and practices:

The ‘association method’ helps create strong and memorable passwords

The association approach involves creating a password from a sequence of words or ideas that have personal significance but are not easily guessable by others. A password can be based on a favourite quote, a memorable song lyric, or a unique combination of objects. This technique generates strong passwords without requiring complex memorisation, helping to maintain security while reducing the risk of forgetting. For example, a phrase “I first visited Paris in 2008” could be transformed into a password “IfvPin2o:o8”.

Are regular passwords too boring? How about emoji?

If using the same password everywhere becomes too much and you lack the imagination to make up something new, emoji-passwords could be a non-standard and safe option. Since they are a part of the Unicode standard, it is potentially possible to use them as passwords.

One of the most significant pros is that scammers cannot brute-force emoji-passwords, since various tools and dictionaries can’t crack combinations like these. More detailed information on how to set up an emoji password and the necessary requirements is available here.

The most obvious option is not the safest one

Using common passwords or default values such as “1234”, “password” or “admin” could make personal data and accounts vulnerable to scammers, since they use automated tools to guess the correct combinations.

It may take several seconds to find the right answer and gain access to personal data. A strong and complicated password includes a mix of letters, numbers, and symbols, while avoiding personal information such as names or birthdays.

Additionally, there are online public free services that allow everyone check how strong their passwords are to mitigate possible risks.

Old, but gold: one account – one password

This practice ensures that if one account is compromised, others remain secure. By creating a unique password for each account, you minimise the damage a hacker can do if they manage to steal one.

This approach isolates security breaches and helps protect sensitive data. According to a global survey, the average user has approximately 8 accounts. Remembering even 2-3 long and complicated passwords (containing up to 15 symbols) could be impossible for the majority of users.

In this case it is both safe and useful to shift the responsibility of remembering all the passwords to a security solution, such as Kaspersky Password Manager.


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Embracing AI to Help Reshape Business Dynamics and Customer Interaction

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By Tamara Rajić, Director of Business Strategy EMEA at Infobip

World Innovation and Creativity Day fell on the 21st of April, reminding us of the boundless potential inherent in human ingenuity and technological advancement. Artificial Intelligence (AI) stands at the forefront of this celebration, reshaping the landscape of business operations and customer engagement.

The combination of advanced data analytics with cloud computing has propelled AI into the spotlight, making its integration more accessible across industries.

Unlocking AI’s potential – why companies can’t afford to miss out

What is remarkable is how AI adoption is growing its accessibility to the public. Platforms such as OpenAI, ChatGPT, and Dall-E have opened the doors to AI technologies, empowering individuals, and businesses alike to effortlessly explore and incorporate AI-driven solutions into their plans. This has sparked a culture of innovation and empowerment, enabling businesses to harness AI to expand their performance and efficiency.

Take AI-driven communication tools, like chatbots and virtual assistants for example. They are changing customer service experiences by delivering personalised, efficient, and proactive interactions. These solutions not only streamline support processes but also forge deeper connections with customers, fostering satisfaction, loyalty, and ultimately, business growth. Furthermore, AI empowers businesses to gather actionable insights from customer data, facilitating informed decision-making and targeted strategies.

Data quality plays a crucial role in the successful implementation of AI. Without complete and consistent data, implementing AI-powered technologies can lead to inaccurate results and hinder business decision-making. This is why it is important for businesses to invest in data quality assurance processes. And by analysing customer feedback across various channels, AI offers a deeper understanding of preferences and needs, enabling businesses to tailor their offerings and communication strategies accordingly. This level of personalisation increases the customer experience, promoting long-lasting relationships and brand loyalty.

Chatbots and virtual assistants are some of the most widely used AI-powered communication solutions out there, spanning across multiple industries and business types. They provide instant responses to inquiries, assist with product recommendations, and help with tasks like order tracking and appointment scheduling.

Navigating challenges in AI implementation

AI-driven automation streamlines processes, reduces manual workloads, and enhances operational efficiency, driving competitiveness and revenue growth. By leveraging AI-powered insights, businesses can identify high-value opportunities, estimate market trends, and improve resource allocation, thereby increasing ROI and market share.

This innovation is expected to catalyse significant transformations in traditional sectors such as banking and retail, leading to more personalised experiences and innovative consumer approaches. By understanding individual preferences, behaviours, and purchasing patterns, these sectors can offer tailored product recommendations, targeted promotions, and customised services.

With this being said, it is important to underline the critical function AI serves in customer support. By reducing wait times through AI-powered chatbots and providing assistance through the customer’s preferred communication channel, businesses can ensure a significant uptake in customer satisfaction.

Integrating AI into existing tools and systems does not come without its challenges. Businesses can encounter compatibility issues, data silos, and a shortage of skilled professionals with expertise in AI and machine learning within their talent pool. Demonstrating ROI in the early stages of AI technology adoption can also be challenging due to these obstacles. It is therefore important to identify high-potential use cases and the most impactful areas where AI can drive business growth and positive customer satisfaction and start from there.

Overcoming obstacles – to maximise AI’s potential

With its increasing accessibility and transformative potential, AI is fostering innovation, and amplifying creativity. By taking into consideration AI-driven insights and solutions, businesses can personalise interactions, streamline operations, and anticipate customer needs. However, this journey is not without trial and error. It demands careful navigation of data quality and integration complexities. Nonetheless, businesses should embrace AI as a catalyst for creativity and innovation, to unlock new possibilities, enriching the human experience and propelling organisations towards a future where the boundaries between humanity and technology seize to exist.


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