Connect with us

Telecom

Telcos Preparing for Next Frontier in Service delivery

Published

on

Kindly share this post

The liberalization of telecommunications sector of the country’s economy some nine years ago has witnessed a lot of transformation and challenges mostly associated with developmental stage in evolution of telecommunications in any society especially; one with infrastructural challenges such as is the case in Nigeria.
 The sector has managed to surpassed such problems as government ownership of a monopoly telecommunications company, government funding of telecom infrastructure development, slow pace of network rollout, long waiting line for services and consumers limited to only one service provider among others. Today, Nigeria has become one of the fastest growing markets in the world for mobile communications.
It was not all rosy for the operators and Nigerian Communications Commission (NCC) the regulatory body in the first phase in development of the sector as they had to address problem of interconnectivity, effective competition, monitoring, compliance and enforcement as well as consumer education.
Having addressed these teething problems to greater percentage of success, telecommunications sector is now preparing to face the next frontier of the developmental process.
The next frontier
The question that arises is what are the expectation of both consumers and operators for the next frontier in this developmental process? This was explained by Dr. Ernest Ndukwe, executive vice chairman, NCC, that Nigerian operating companies are paying rather high bandwidth charges for satellite links in the country. This he said has discouraged extensive use of the satellite as alternative medium for long distance transmission requirements.
These high charges have prevailed in spite of the fact that the Nigerian business represents over 60% of the African business portfolio for a number of the International Satellite Organisations.
He emphasized the need to open up discussions on how to drive down the charges perhaps, by consolidating the requirement on a national basis and using that to negotiate better bandwidth prices.
“This is especially critical at this time when satellite can be employed to bridge the gap, while the roll out of the terrestrial alternatives is being implemented,” he said. This issue will be addressed in the next frontier as Glo 1, MainOne and West Africa Cable System will soon come on stream to complement South Altantic Undersea Cable (Sat-3). These initiatives are expected to provide enough bandwidth that will reduce the cost and over dependent on satellite.
National fibre optic ring project initiated by Globacom has reach 80 percent completion as well as those of MTN, and Zain will as reduce the high cost of network rollout even as NCC has expressed its readiness to ensure that such important transmission facility is shared by operators.
Outsourcing
Outsourcing is one of the features in the next frontier of development in telecommunications sector. However, some operators have adopted and are currently implementing outsourcing as the way to go in the emerging next phase of development in the sector. Outsourcing is the transferring of certain business functions from internal staff to outside contractors. Outsourcing commonly is applied to non-core functions, such as accounting, information technology, human resources, facilities management, fleet management, parts manufacturing, payroll, press relations, and real estate management for reasons that include lowering costs, avoiding liabilities, and allowing management to focus on the core business. Outsourcing also is an excellent way for management to shift or even avoid responsibility.
A recent report published by Analysys has emphasized the benefits of judicious outsourcing of business processes by telecommunication companies. According to the report, telecom companies need to have a relook at their outsourcing policy, and be open to agreements with third party outsourcing firms in areas that were formerly considered "core" concerns. By redefining their outsourcing outlook, companies can leverage the benefits of cost cuts, flexibility, and profit growth.
There are some key factors that telecom companies must consider in shaping their outsourcing policies, such as their market positioning, strategy, internal expertise and current efficiency. The Analysys report looks into the possible benefits that can be derived from outsourcing, and also the risks involved in handing over management of business processes to a third party. There is also evidence that outsourcing can help operators to achieve significant cost savings.
Number portability
Nigerian Communications Commission (NCC) has indicated its preparedness to implement Number portability in the sector as part of next phase in the development of the sector. Number portability is a telecommunication network function, which allows subscribers to switch services, service providers, or locations without changing their telephone numbers. Near-term number portability is typically implemented by existing telecommunication services such as remote call forwarding. Long-term number portability can be implemented under the advanced intelligent network (AIN) platform. Portability is possible in fewer countries with respect to cellular service. There are restrictions, however. For example, it is generally not possible to port a number across landline and cellular domains. Neither can numbers be ported across countries.
The Dominican Republic is the most recent country out of over 30 that have implemented number portability; it did on September 30, 2009. It is the second country in the Caribbean to launch NP after Puerto Rico, and the fourth country in Latin America to have fixed and mobile NP. Brazil and Mexico launched its NP last year, while Panama has had fixed line NP in place for several years but does not have mobile NP.
The benefits of number portability are seen not necessarily in the amount of people porting to other operators but in the fact that operators are obliged to up their game and focus on quality service and customer retention. That obliges them to keep investing in their networks.
José Magana, analyst with Pyramid Research, reiterated that view, saying that experience in other markets shows that few numbers end up being ported and the benefits lie elsewhere.
"Even though number portability may not end in a lot of numbers being ported, it moves competition to other things like efficiencies and offering good quality services, offering better handsets. We’re positive that the DR’s move into number portability will be important and benefit customers," Magana said.
Service assurance
In the extraordinarily competitive telecom sector, customer satisfaction is the ultimate metric of success. The surest path to a strong business bottom line is assuring that customers receive the highest appropriate Quality of Service (QoS) across multiple applications and delivery mechanisms. At the same time, however, isolating and resolving technical problems across a complex telecom infrastructure, and evaluating them in the context of the customer experience, is no simple trick.
As a result, service assurance evolves as a discipline along two paths. First, within service management, growing from rudimentary root cause analysis—based on element managers and low-level network interfaces—to a more sophisticated, integrated and mature function of Operations Support Systems (OSS).
Second, service assurance will grow in relevance across the organization, developing gradually into a key business intelligence source which delivers performance and service delivery analytics to even the highest level of the organizational hierarchy.
Performance management
Just as it has grown and matured, the essential theory and implementation of service assurance will see significant change. The automation of fault management, for instance, will become important when networks reached a level of maturity and complexity that rendered simple readouts useless. An analysis layer will be required, and the fault management sector born.
Similarly, it becomes clear that the robustness of network architectures meant that network fault events will not always translate directly into degraded network performance. Performance management, as a subsection of service assurance, should be created to distinguish performance-impacting faults from those requiring a prioritized response—from lesser faults.
These two systems—fault management and performance management—have come to represent different views of network integrity and, considered as a whole, comprise a fairly comprehensive view of network robustness.
Are operators prepared?
Having gone pass different operating and environmental challenges in the course of service delivery, telecommunications operators have shown some level of preparedness for the next frontier in the developmental process of the telecommunications sector. Nigeria CommunicationsWeek investigations have revealed that most of components in the next phase are initiated by operators, such as undersea cable initiative, outsourcing and collocations of infrastructure. More so, industry watchers are of the view that the most important aspect in the next level rest on number portability which assert some level of responsibility on the operators that will require performance management and service assurance.
They however, expressed optimism that most of the operators in the country have their parent company or its affiliate operating in countries that have reach the level at which the country’s telecommunications sector is moving to, which will afford them the opportunity of adjusting their operations fast to meet with the expectations of the new frontier.

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

QNET unveils ‘Energize Everyday’ theme, intensifies consumer protection, media partnership in 2026

Published

on

Kindly share this post

QNET, a global direct-selling company specialising in wellness and lifestyle products, has unveiled its 2026 strategic theme, “Energize Everyday,” built on three core pillars: ethical entrepreneurship, strengthened compliance and consumer protection, and wellness product innovation across Nigeria and Sub-Saharan Africa.

QNET unveils ‘Energize Everyday’ theme, intensifies consumer protection, media partnership in 2026

QNET

The company made this known during its New Year Media Webinar titled “Setting the Narrative for the Year,” where executives outlined plans to rebuild public trust and counter persistent misconceptions surrounding its operations.

Speaking at the webinar, the Nigeria General Manager of QNET, Mr Ayokunmi Solesi, said the direct-selling model was designed to empower individuals, particularly in limited-job markets such as Nigeria, by enabling them to earn commissions through product referrals.

“Direct selling is about referring quality, science-backed products for commissions. It is not a job offer, nor is it a promise of instant wealth or instant cures,” he said.

According to him, QNET currently has over 100,000 Independent Representatives (IRs) in Nigeria and continues to operate within regulatory and tax compliance frameworks.

He noted that the company had also invested in grassroots social impact initiatives, including its FinGreen financial literacy programme, which has trained more than 600 Nigerian youths.

On product innovation, Solesi said QNET’s wellness offerings are backed by research and development conducted in Hong Kong and Malaysia, with regional testing to meet consumer needs in African markets.

Also speaking, the company’s Legal Counsel, Mr Kwasi Danso, reaffirmed QNET’s zero tolerance for fraud, brand misuse, fake job scams and policy violations.

Danso disclosed that the company had secured over 70 prosecutions against brand violators and had terminated distributors found guilty of misconduct.

“We collaborate with the Economic and Financial Crimes Commission (EFCC), the National Agency for the Prohibition of Trafficking in Persons (NAPTIP), and the Police.

“We conduct proactive audits of distributor team offices and, in jurisdictions like Ghana, publish details of errant distributors in national dailies as part of our enforcement transparency,” he said.

He explained that some violations involved transnational offenders operating across multiple jurisdictions, including Nigeria and Ghana, often outside QNET’s official network.

According to him, the company will expand distributor audits in 2026 and increase public disclosure of enforcement actions, subject to data privacy regulations, as part of efforts to rebuild trust in Nigeria’s direct-selling sector.

On public perception and media engagement, QNET’s Public Relations Manager for Sub-Saharan Africa, Mr Francis Kojo Sam, described the media as the company’s “amplifier and launchpad.”

Kojo said that since entering the Nigerian market in 2021, QNET had faced significant misinformation and would deepen long-term partnerships with credible media organisations in 2026.

“Our strategy includes regular briefings, state radio tours, journalist participation in key events such as V-Africa in Ghana, product expos and thought-leadership interviews,” she said.

She also announced the revival of the company’s “Say No” public awareness campaign through billboards, advertisements and educational outreach aimed at dispelling myths linking QNET to rituals or fraudulent schemes.

The executives reiterated that QNET’s business model centres on product sales and commissions rather than recruitment-based income structures associated with Ponzi schemes.

Under the “Energize Everyday” theme, the company said it would continue to promote its corporate philosophy, Raise Yourself to Help Mankind (RYTHM), while prioritising transparency, innovation and sustained regulatory engagement in 2026.


Kindly share this post
Continue Reading

Telecom

FG Seeks Private Sector Partnership to Bridge Broadband Gap

Published

on

Kindly share this post

The Federal Government yesterday called on private-sector players to partner with it to close Nigeria’s last-mile broadband gap, saying that massive public investment in digital infrastructure must now be matched by device affordability, service innovation, and targeted connectivity for critical institutions.

The Minister of Communications, Innovation and Digital Economy, Dr Bosun Tijani, made the call while speaking with journalists on the sidelines of the Flagship Nigeria: Electrification + Connectivity Convening held in Abuja.

Tijani said Nigeria was currently leading Africa in deep digital infrastructure investments, stressing that improved access to quality internet would become visible over the next year as projects begin to come on stream.

“As a government, we’re very aware of our responsibility and the need to deepen access,” he said. “There is no country in Africa today that is investing in deepening its digital infrastructure as deeply as Nigeria is doing.”

According to him, Nigeria is the only African country investing in a 90,000-kilometre fibre-optic network project led by the World Bank, while also committing resources to two new communications satellites.

He added, “We’re the only country in Africa that is currently doing that, but also investing in two communication satellites. The only country that is also investing in an additional 3,700 towers for rural areas, which means we can now bring online about 20 million Nigerians that are currently unconnected at all.”

The minister recalled that when the present administration assumed office, the telecommunications sector was under strain.

He said the decision to allow a modest tariff increase had restored profitability and unlocked fresh capital inflows.

“When the telecommunication sector was struggling when we came in, we allowed for tariffs to go up a bit, which means they are now profitable. And on their own, we’ve seen that they’ve invested over $1bn into our economy as well,” he stated.

Tijani noted that infrastructure quality directly determines service quality, arguing that years of underinvestment had constrained broadband expansion.

“In the next couple of years or months, you will start to see improved access because the quality of access is dependent on the quality and investment in infrastructure, which, as a country, we’ve not done in many years in digital infrastructure. You’re about to see that change. In about a year, you start to see great changes because these infrastructures will start to come alive,” he said.

Beyond infrastructure, the minister emphasised that connectivity without skills would limit impact.

He said the ministry had separated digital skills for technology professionals from basic digital literacy for everyday users. He referenced the ongoing Three Million Technical Talent programme, which aims to train three million young Nigerians in advanced digital skills.

“This is a project that we started in 2023 that has trained over 150,000 people already. But we’re not stopping there,” he added.

For ordinary Nigerians, including traders and market women, Tijani said the government was preparing to launch a nationwide digital literacy programme delivered via mobile phones and local languages.

He disclosed that the initiative would leverage a government-backed large language model designed to understand and communicate in Nigerian languages.

On questions linking digital infrastructure to electronic transmission of election results, the minister declined to comment directly on electoral matters, insisting that his mandate was infrastructure development.

“Our role as a ministry, I will not speak to the elections, but my role is to deepen digital infrastructure. And we’ve been very clear about the fact that this is what the President has asked us to do,” he said.

He stressed that all ongoing projects had presidential backing and were aligned with the administration’s ambition to grow the economy to $1tn.

Every one of our digital infrastructure projects is a project that the President has approved. The President has a thorough understanding of the role of the digital economy in driving this agenda of the $1tn economy. And without our investment, the President knows that we can’t get there,” Tijani stated.

Speaking on the purpose of the convening, Tijani said that even with expanded fibre and satellite capacity, affordability and institutional connectivity remained major hurdles.

“If the internet is now ubiquitous and affordable, can every Nigerian also afford the right mobile phones, tablets, or laptops that they need to enjoy the internet? It’s not something you enjoy without those things,” he said.

He said bridging the last mile would require collaboration with private-sector players to connect schools, hospitals, security agencies, and other public institutions.

“How do we ensure that when we invest in the infrastructure, it gets into schools, not only universities, but also secondary schools across the country? That’s the last mile work that we need the private sector to do,” he noted.

He added that internet service providers must also design tailored packages for critical sectors.

“How do we ensure that we can support ISPs to make sure they have the right bundles and packages for hospitals, for police stations? These are things that we have to work with the private sector to achieve,” he said.

On the planned satellites, Tijani said Nigeria had been a regional pioneer since it first procured a communications satellite under former President Olusegun Obasanjo, noting that no other West African country currently operates one.

However, he acknowledged that the existing satellite had aged and required replacement.

“Our satellite is now old, and we need to procure new ones. President Bola Tinubu has approved that we should procure new ones. Satellite is one of the ways in which you can connect difficult-to-reach locations and rural areas. Also, the security agencies use our communications satellite deeply as well. So if we don’t have modern ones that can support all these efforts, it weakens our digital economy,” Tijani explained.

Providing timelines, the minister said the deployment of the fibre project was targeted for the second or third quarter of the year, while the new satellite was expected to become operational next year.

“We’re always very clear through our strategic blueprints that a fibre project, for instance, will get to the point where we’re deploying either by Q2 to Q3 this year, which is what we’re still working towards. That project is moving forward. We’ve been able to secure the bulk part of the funding,” he said.

“The satellite in itself, we expect, should come alive. We’ve now been able to select the companies that will provide it. We expect that it should be coming alive sometime next year.”

Also speaking, the Chief Executive Officer of the Partnership for Digital Access in Africa, Ibrahima Guimba-Saidou, said the convening aligns with Africa’s broader ambition to connect one billion people to the internet by 2030.

He commended Nigeria for what he described as a clear policy direction and significant investments in connectivity infrastructure, digital devices and skills development.

However, he warned that electricity remains a fundamental gap in the continent’s push for meaningful digital inclusion.

Guimba-Saidou explained that the organisation’s Mission 300 initiative is designed to expand electricity access in underserved and remote communities, enabling schools, health centres, markets and households to take full advantage of digital services.

“This is about making connectivity relevant to the people who need it the most, not just those in major cities,” he said, urging deeper collaboration between government and private sector players to narrow the digital divide in a faster and more sustainable manner.

In his remarks, the World Bank Country Director for Nigeria, Mathew Verghis, noted that while Nigeria faces some of the most significant electricity access and backbone infrastructure shortfalls globally, it also possesses vast growth prospects anchored on its large and youthful population.

He stressed that digital inclusion rests on three interdependent pillars: reliable electricity, broadband infrastructure and affordable devices.

According to him, progress in one area without the others would limit impact.

He called for better coordination in the planning, construction and financing of power and fibre networks, arguing that integrated investment would lower costs and accelerate universal access.

Verghis added that the World Bank remains prepared to work with federal and state governments, alongside private sector stakeholders, to translate the vision of combined power and broadband expansion into tangible benefits for millions of Nigerians.

 


Kindly share this post
Continue Reading

Telecom

NIMC Flags Nationwide Ward-Level NIN Enrollment Drive from February 16

Published

on

Kindly share this post

National Identity Management Commission (NIMC) has announced the commencement of a nationwide ward-level enrollment exercise for the National Identification Number (NIN), effective from Monday, February 16, 2026.

NIMC Flags Nationwide Ward-Level NIN Enrollment Drive from February 16

NIMC

The initiative follows a presidential directive mandating NIMC to extend NIN registration to grassroots communities and wards across the country, ensuring every Nigerian citizen and legal resident, including children and adults, is captured in the National Identity Database.

Head, Corporate Communications, NIMC, Dr. Kayode Adegoke, in a statement Wednesday, said the exercise is free of charge and aligns with President Bola Ahmed Tinubu’s Renewed Hope agenda, promoting inclusive governance, national development, and broader access to identity-linked services.

He described the ward-level rollout as a strategic decentralization effort to enhance identity inclusion, minimize travel challenges, and boost participation at the community level.

“NIMC encourages all yet-to-enroll Nigerians and legal residents to seize this opportunity for registration,” Adegoke stated, stressing its role in fostering nationwide identity coverage.

To guarantee hitch-free implementation, NIMC has launched sensitization campaigns engaging stakeholders at national, state, and local government levels.

These include state governments, local government heads, traditional rulers, community leaders, market associations, and faith-based organizations, all pivotal to mobilizing residents for the exercise.

Adegoke noted that rotational schedules for licensed front-end partners and NIMC personnel would guide operations across wards, with details accessible on the NIMC website: www.nimc.gov.ng.

Members of the public can dial the toll-free line, 08000616462, for enquiries, assistance, or complaints.

The commission urged massive turnout to register children, parents, and family members within local communities, positioning the drive as a pivotal step toward a fully identified populace.


Kindly share this post
Continue Reading

Trending