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Service Providers/Mobile Manufacturers’ Partnership, Transformational- Accenture

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The emergence and growth of digital technologies is one that has had a fast move in the world and has been quickly bought over by individuals, firms, industries and governments.

Also, the advent of digital technology has brought about new ways to communicate, interact and transact business.

An Accenture 2015 Digital Consumer Survey, however reveals that consumers find smart devices increasingly relevant to their lives, and are inspired by the possibilities of the connected world.

Another Accenture research also goes to show that large enterprises believe that digital technologies are a good potential for business transformation.

Knowing that communication is key not only for inter-personal communication but business as well, digital technology has changed the face of business communication with the ubiquitous nature of the internet, instant messaging, teleconferencing and even telecommuting have become possible.

In Nigeria, there has been a proliferation of digital activities with the high penetration of smartphones and tablets.

Studies show that strong global and indigenous mobile manufacturers in Nigeria are now giving in-depth attention to the smartphones and tablet divisions as against the computer.

In the Nigerian market, the activities of service providers are regulated by the Nigerian Communications Commission (NCC). 

This high penetration of mobile devices is attributable to the laudable benefits it brings to end users; individuals and businesses alike.

It has helped individuals build a large network of people, create new ways for interaction and has aided communication by taking away the barrier of space and time.

For organisations, they have learnt new ways to conduct business, reduce employee work load, collaborate with other organisations and outsource jobs irrespective of location.

These are just a few of the advantages digital technology has brought to Nigeria and the world at large.

Holistically, digital technologies are now mainstays in the business world with some organisations even having the role of a “Chief Digital Officer”.

Thus mobile manufactures and Service Providers (SP) have become indispensable in our daily lives.

With the functionality digital technology plays in our world, conferences are held round the globe to discuss issues pertaining to this industry.

The challenges they face, successes recorded and the way forward. It is also an opportunity to make business deals and network. From the 2nd to the 5th of March, 2015; Barcelona Spain, played host to this year’s World Mobile Congress (WMC), which has become a Mecca to anyone interested in things relating to the internet.

Mobile manufacturers also use these events as an avenue to launch their flagship products. South-Korean conglomerate Samsung, launched its Samsung S6 and S6 Edge at the 2015 WMC.

Jim Bailey, group managing director Accenture Digital –Mobility at the 2015 WMC said, “insurance and financial services industry now want to connect everything to the internet, because they see it as an ‘insurable’ opportunity”.

With the potential of digital technology to transform business and thus the economy at large,a unique partnership with mobile telephony manufacturers (MTMs) and service providers should be considered.

Though it may seem like the functions of mobile manufacturers and service providers are clearly different in the business of digital technologies, a collaboration with both parties can transform not just individual lives but the face of business.

Mobile manufacturers should continually design, manufacture and sell wireless technological equipment that allow for seamless business transactions and interactions.

And on the other hand, service providers should ensure that information is efficiently and effectively transmitted.

The benefits of this partnership are innumerable with some including the ability to create new revenue opportunities, increase product and service development speed, an increase in customer engagement and also help create new markets for business.

However, these two key players in the world of digital technology are poised with some short comings.

The issue of security is one that cannot be over flogged in the digital ecosystem.

In recent times, there have been problems of authorization and authentication; with intruders gaining access to secured networks and information (hacking).

Nonetheless, there are a range of security measures and applications available to individuals and firms.

Organisations like the Centre for Internet Security help combat insecurity in the digital world.

In an Accenture global consumer survey, it was discovered that consumers believe that the use of a single service provider to manage communication and entertainment products and services aids security. Tom Loozen, managing director and global Communications Industry lead, Accenture said, “Consumers’ preferences for a single, trusted provider also place SP networks in the spotlight”.  He further goes to say that “this can be a distinct advantage for SPs, because they can combine their expertise in building and managing IP networks with their increased capabilities to develop and deliver new, customer-focused services that incorporate data analytics for highly personalized services. As a result, SPs are positioned to do well in the digital ecosystem.”

However, in Nigeria this is not the case as individuals and organisations use different SPs on their different devices.

Businesses may stand on the fact that the use of different SPs makes it easier to connect with their customers.

Also connected to this is the issue of signals in different areas in Nigeria. Due to the terrain of the country, the networks provided by some SPs may or may not work in some locations.

Thus it may be wise to employ the services of more than one SP in order to be within reach at all times.

Conclusively, organisations must see digital security holistically, treating them as an extension of wider organisation security on an ongoing basis.”

Another hindrance to the advancement of digital technology in business is the complexity associated with using them. People who possess technological devices consider using and managing them a herculean task.

However, Loozen posited that “SPs who establish themselves as ‘trusted providers,’ enabling customers’ products to function effectively within this ecosystem are not only providing a valuable service, but helping drive digital for mass adoption.”

Closely associated with this is the fact that organisations have difficulties in building technological partnership due to the pervasive nature of digital technology. Thus the partnership between mobile manufacturers and service providers will help bridge this gap, and hence remove the difficulties inherent in creating the right partnership in the digital ecosystem.

Loozen also added that “consumers are considering service providers as their facilitators for the digital goals they aim to achieve and as such have an important role to play in the move to the digital age”.

The Nigerian digital ecosystem is a constantly growing field with mobile technology being at the forefront.

NCC as at 2014, put the total number of smartphones in the country at 12 million. This buttresses the point that Nigeria is a viable ground for software engineers, applications developers and technological gurus to invest in, in order to meet the ever evolving needs of digital Nigeria.

Digital technologies have been instrumental in transforming business and industries round the globe and thus mobile manufacturers and service providers who have a key role to play should endeavour to make this trend void of all technicalities and difficulties in order to get the buy-in of organisations in order to make this global village a better place.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Business

Kaspersky Warns that Scammers are Exploiting World Cup 2026 Travellers

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Kaspersky experts explain which online offers travellers should be cautious of when planning their trip, to avoid spoiling their experience ahead of the upcoming games.

Thousands of fans are expected to attend the World Cup 2026, and many are already handling their travel logistics, purchasing their flights and other transport tickets, booking accommodation, and arranging everything they need to reach the host cities. As interest grows, so does the number of fraudulent schemes that exploit the fact that fans are actively preparing for their upcoming journey.

In late April 2026, Kaspersky experts detected a campaign exploiting the branding of a well-known transport app, targeting users in Mexico. The interface of a fake Spanish-language website, impersonating one of the services, prompts users to enter their phone number and password in order to “claim prizes.” In reality, the attackers are mimicking a trusted brand and attempting to steal users’ credentials from those lured by the promise of a reward.

Some cybercriminals go “a level lower” and post their offers on the dark web. Kaspersky Digital Footprint Intelligence experts discovered a thread advertising such services, published on a shadow forum in March 2026.

The listings included offers for discounted airline tickets, hotel bookings, and match tickets, allegedly at 20% off the original price. These offers are designed to lure users and can be highly dangerous, ultimately resulting in victims losing both their money and any services they expected to receive.

Entrepreneurs and property owners also in the crosshairs

Cybercriminals are also targeting businesses and entrepreneurs at the intersection of the travel industry, which is also involved in the event. Given the high demand for short-term rentals during the tournament, property owners have become an attractive target for scams.

For example, a fake website was discovered requesting account credentials for a well-known platform. In this way, scammers attempt to gain access to property owner accounts, potentially resulting in unauthorised withdrawals and financial losses.

Another common scheme involves fraudsters attempting to extract money from organisations by posing as representatives of well-known airlines and offering fictitious business partnerships. In these emails, they claim to be launching new projects or business expansion initiatives and state that they are actively seeking suppliers or contractors.

If a company representative responds to such an offer, the scammers typically escalate the deception in a subsequent stage. To enhance credibility, they send forged documents for completion and signature, including supplier registration forms and non-disclosure agreements.

The ultimate objective of the fraudsters in this scheme is to induce the organisation to pay a so-called “deposit,” ostensibly required to secure a priority position in a partner selection list.

According to the claims made in the fraudulent communications, this payment would later be fully refunded once the partnership is formally established. In reality, this promise is entirely deceptive. The perpetrators simply appropriate the funds, and no reimbursement is ever made to the victim organisation.

“The travel sector, particularly when it intersects with major events, is a persistent target for a wide range of scams and fraudulent schemes. For end users, it is often difficult to distinguish at first sight between a legitimate website and a spoofed one, or between genuine marketing communications from a reputable service and scam emails.

“We therefore advise treating overly attractive offers with a high degree of caution in order to protect your personal data and financial resources,” says Anna Lazaricheva, senior spam analyst at Kaspersky.


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Meta Platforms Contributed $820m to Nigeria’s Economy in 2025 – Report

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Meta’s family of platforms, including Facebook, Instagram and WhatsApp, contributed an estimated 820 million dollars in annual economic value to Nigeria in 2025, according to a new report released on Wednesday.

Meta platforms contributed $820m to Nigeria’s economy in 2025 - Report

Meta

The report titled “Nigeria’s Digital Economy” was conducted by independent research firm, Public First, and commissioned by Meta.

It stated that 14 million Nigerian small and medium-scale enterprises (SMEs) used Meta platforms in 2025 to start, run and grow their businesses.

According to the report, the platforms contributed about two billion dollars to Nigeria’s Gross Domestic Product (GDP) while generating an estimated 640 million dollars in productivity gains through instant messaging services.

The report noted that 81 per cent of Nigerian businesses surveyed said Meta platforms had helped them expand their customer base beyond their local areas.

It added that the digital tools had reduced customer acquisition costs and enabled businesses in different parts of the country to access wider markets.

The report also highlighted the growing role of artificial intelligence (AI) in Nigeria’s economy, projecting that AI could contribute 22 billion dollars to the country’s GDP by 2035 under favourable conditions.

It stated that 87 per cent of online Nigerians surveyed believed AI products developed within Africa would play an important role in the continent’s economic growth.

Speaking on the findings, Meta’s Director of Public Policy for Sub-Saharan Africa, Balkissa Ide Siddo, described Nigeria as one of the world’s most entrepreneurial and digitally engaged markets.

According to her, Meta platforms are helping to remove traditional barriers to business growth and enabling entrepreneurs to access broader economic opportunities.

“From a tailor in Lagos reaching customers across the country through Instagram, to a small business owner in Kano taking orders on WhatsApp, to a creator in Abuja building a global audience on Facebook, Meta’s platforms are unlocking real economic opportunity,” she said.

Siddo noted that WhatsApp had become a major gateway for AI adoption in Nigeria and across Sub-Saharan Africa.

She added that 93 per cent of Meta AI prompts in the region were made through WhatsApp, indicating that many users were engaging with AI technologies through platforms they already use daily.

The report further stated that 93 per cent of online Nigerian adults surveyed said they felt more connected to wider communities through Meta’s applications.

Also speaking, Alison Neyle, Director at Public First, said the findings reflected the increasing role of digital platforms in supporting entrepreneurship and participation in Nigeria’s growing digital economy.

“Nigeria’s digital transformation is creating new opportunities for businesses, creators and consumers alike.

“With the right combination of infrastructure, platform access and open-source AI, the upside for Nigeria is significant,” Neyle said.

The report projected that Meta’s contribution to Nigeria’s economy could rise to two billion dollars annually as digital adoption deepens and internet access improves across the country.


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NITDA Unveils AI-Powered Government System That Tracks Workers, Flags Delays Automatically @ICSC 2026

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Kashifu Inuwa, director general of the National Information Technology Development Agency, has called on public institutions and organisations to embrace Artificial Intelligence (AI) responsibly while prioritising human accountability, policy frameworks, and digital skills development.

NITDA Unveils AI-Powered Government System That Tracks Workers, Flags Delays Automatically @ICSC 2026

Rep of DG NITDA, the Director, SMP Department, Dr Aristotle Onumo giving insights into effective public service delivery through digital transformation at the ICSC 2026

Speaking at the International Civil Service Conference 2026, held at the Eagles Square in Abuja, the NITDA boss who was represented by the Director, Stakeholder Management and Partnership department, Dr Aristotle Onumo, disclosed that the Agency has already begun implementing a comprehensive AI Transformation Plan designed to reposition the organisation for long-term institutional efficiency, continuity, and productivity.

According to him, the three-year transformation initiative is aimed at creating a digitally driven institution where operations can continue seamlessly regardless of personnel changes.

“In NITDA as an agency, we have what we call the AI Transformation Plan. It is a kind of three-year plan which we have put in place so that even if the current staff are replaced completely, new personnel should be able to interact with the system and continue work without hindrance,” he stated.

The DG explained that the Agency has already integrated AI into its internal workflow processes, particularly in document management and task tracking.

He noted that official documents submitted at the Agency’s premises are now scanned immediately at the gate and automatically routed by AI systems to the responsible officers based on identified keywords and subject areas.

He added that the AI infrastructure also monitors timelines and flags delays where officers fail to attend to official correspondence within stipulated periods.

“All that is required now is to drop documents at the gate. AI scans and routes them to the appropriate officers. If such documents are not treated within the required timeframe, the system flags them and reports accordingly,” he explained.

While acknowledging concerns surrounding AI adoption, particularly fears about job displacement, the NITDA DG stressed that the technology should be viewed as a tool for improving productivity rather than a threat to human relevance.

“There is always this fear that AI is coming to take away jobs, especially in the public service. But I want to state clearly that the jobs of people who refuse to upskill themselves may eventually be affected. However, those willing to retrain and adapt will benefit immensely from AI,” he said.

To address workforce transition concerns, he revealed that NITDA has commenced agency-wide AI capacity building programmes for all staff members.

According to him, employees whose traditional roles are being transformed by automation are being reassigned and redesignated into emerging AI-related functions.

“We have ensured that everyone undergoes AI training. Those who previously handled manual file operations have now been redesignated as AI assistants and AI administrators. We are preparing our workforce for the future rather than replacing them,” he noted.

The DG further emphasised the importance of maintaining human oversight in AI deployment, warning against the complete removal of human intelligence and accountability from governance systems.

“You must not take away human monitoring and accountability in any AI implementation process. At the end of the day, someone must remain accountable,” he cautioned.

Speaking on governance and regulation, the NITDA boss called for all Ministries, Departments and Agencies (MDAs) to develop internal AI policies capable of defining clear operational boundaries for the technology.

According to him, government deployment of AI differs significantly from private sector usage because public institutions must bear responsibility for any AI-related failures or ethical breaches.

He stressed the need for robust governance frameworks to guide responsible AI use, protect citizens’ rights, and ensure compliance with data protection regulations.

“We must ensure that whatever we use AI for aligns with data protection regulations and responsible use principles. Without proper frameworks, data misuse could become more prevalent and destructive,” he warned.

The NITDA DG also highlighted the Agency’s broader efforts to drive national AI adoption following the development of Nigeria’s National AI Strategy, which he described as one of the country’s most forward-looking digital policy documents.

He stated that NITDA is currently using the Agency as a practical AI sandbox to test implementation models before wider deployment across the public service ecosystem.

As part of efforts to deepen digital capacity across government institutions, he disclosed that NITDA is collaborating with the Office of the Head of Civil Service of the Federation to train civil servants in digital literacy and AI-related competencies.

He reiterated that the future workforce must embrace continuous learning and adaptability to remain relevant in an increasingly AI-driven world.

“AI has not come to replace people completely. But those who refuse to develop their skills may struggle to fit into the evolving technology ecosystem,” he concluded.


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