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Consumer Enlightenment Imperative

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As efforts are being intensified by industry stakeholders, the government and the Courier Regulatory Department to reposition the postal sector to meet the aspirations of the 21st century market environment, it is also important that consumers of postal services should be in the know what their rights and limitations are in dealing with operators of courier companies.

Considering that information is power, consumer awareness of the products and services rendered by courier companies will go a long way in stimulating the postal market as well as creating confidence in the minds of consumers. There is need to shore up confidence level of indigenous courier companies compared to their multi-national counterparts. There are some people who would never send their consignments or letters through the indigenous courier companies simply because they believe the indigenous ones are not good enough. Obviously the judgment is as a result of bias formed over the years when letters used to disappear in transit with the Nigerian Postal Service surface mail system. But all those is now history as the Nipost has showed determination and fervor to compete with private courier companies in the postal business in recent times.

In the market economy that is Information and Communication Technology driven, some courier companies are still shying away from exploiting possibilities provided by the ICT platform. Most of these courier firms have websites which are never updated for over four years thereby leaving visitors to such sites with little or no information to work with. To say the truth some will move to another location while their websites still maintain the old addresses. What they achieve with this is only but to mislead the public. I had a sad experience when I visited the site of one of these courier firms one day and what did I get? Virus of course. It was an expensive visit in deed.

It keeps beating my imagination why majority of the courier practitioners are shy to divulge information about their organizations which will be of immense pay back to their organizations even when disclosing such pieces of information attracts no cost, whereas their counterparts in the other sectors see the press as partners in progress and are willing to court and marry with the media.

 

The postal and courier sector needs to be opened up. The present world economy thrives on co-operation and collaboration and no longer on I can do it alone mentality.

The Courier Regulatory Department of Nipost has in its series of seminars and workshops been trying to sensitize the postal and courier sector on the modern ways of doing business among other areas, but there is also need for the department to device a strategy to accommodate and listen to customer complaints which may arise as a result of failed service delivery on the part of courier operators. Each courier company should be made to display in all their branch offices the Courier Regulatory Department’s phone numbers through which customers can reach the department and somebody should be made to attend to complaints arising from customers at any point in time.

I witnessed an encounter involving a courier company and a customer who sent her consignment through the courier firm. The van conveying the consignment was attacked by hoodlums along the way and goods were alleged to have been stolen. The encounter revealed how naïve and ignorant some customers are with the processes and procedures for sending their parcels through the courier companies. To cut the long story short, the customer was allowed to send her consignment without having to disclose and record taken by the clerk at the counter all the items the customer was sending out. It was obvious from the account that some of the bags for delivery were not even opened.

As a result of the robbery, the customer was contacted to declare the items which she sent through the courier company that were missing. The claims she made revealed that all the items she packaged were not recorded in the manifest by the clerk. Now how would this matter be resolved as the courier company threatens not to be liable to the spurious claims (as the GM of the courier firm puts it) emanating from the customer?.

The missing link is lack of information on the customer in knowing what his or her rights are. Courier companies should also at their own level be involved in educating their customers whenever the opportunity arises and not only be interested in pocketing clients’ monies alone. Service for what has been paid for has to be delivered. Educating their entire work force through training and workshops should also be a regular phenomenon in courier companies. This will help to improve the level of trust customers have in courier companies which is necessary for the growth of the postal business.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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General News

Anti Graft Agencies Raise Alarm over Rising Crypto-Linked Financial Crimes

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Ola Olukoyede, chairman, Economic and Financial Crimes Commission (EFCC), has raised concerns over the growing threat of cryptocurrency-related crimes in the country.

Anti Graft Agencies Raise Alarm over Rising Crypto-Linked Financial Crimes

Olukoyede made this known at the inauguration of the United Nations Office on Drugs and Crime (UNODC) Country Programme for Nigeria 2026–2030, on Friday in Abuja.

The EFCC boss revealed that the world lost more than 160 billion dollars to illicit transactions involving digital currencies in 2025.

Olukoyede highlighted the risks posed by cryptocurrencies such as Bitcoin.

He noted that criminal networks were increasingly exploiting technological advancements, global financial systems, and governance gaps to facilitate illicit activities.

“Last year, the world lost over 160 billion dollars to illicit transactions in cryptocurrencies.

”Tackling these challenges requires coordinated national responses, strong institutions and sustained intelligence-driven strategies,” he said.

He said that the UNODC programme came at a time when Nigeria and the global community were grappling with evolving threats from transnational organised crime, financial crimes, illicit financial flows, and cyber-enabled offences.

Olukoyede said the programme represented a strategic foundation for collective efforts to strengthen the rule of law.

This, he said, included enhancing the criminal justice system and protecting institutions and communities from violence, crime, and financial corruption.

He noted that the programme’s focus on combating corruption and illicit financial flows was particularly significant to the EFCC, given the enormous economic and social costs of such crimes on Nigeria.

“The imperative of sustained action to turn the tide cannot be overstated,” he said.

The EFCC chairman expressed pride in the commission’s longstanding partnership with UNODC, stating that the collaboration had strengthened institutional capacity and improved Nigeria’s response to economic and financial crimes.

He said the partnership had supported reforms and operational frameworks that enhanced the agency’s effectiveness in tackling corruption and related offences.

Olukoyede expressed optimism that the programme would further improve national security and safeguard the future of Nigerians through strengthened collaboration and shared operational experiences.

He stressed the need to continuously refine frameworks and ensure that Nigeria’s institutions and citizens remain at the centre of all collaborative efforts.

The EFCC boss commended UNODC for initiating the programme and reaffirmed the commission’s commitment to supporting its implementation to achieve measurable outcomes for Nigeria and the wider region.

Dr Musa Aliyu, SAN, chairman, Independent Corrupt Practices and Other Related Offences Commission (ICPC),  in his remarks, called for stronger collaboration among institutions to address Nigeria’s growing security and corruption challenges.

Aliyu said Nigerian society was currently grappling with multiple social ills, stressing that no single agency could effectively tackle the challenges alone.

According to him, the country faces complex and interconnected threats, including violent extremism, organised crime, illicit financial flows, smuggling, and other serious offences.

“There is a common point of truth, Nigerian society is entangled with many ills, and no agency can fight them alone,” he said.

The ICPC boss noted that these challenges also posed significant threats to the nation’s criminal justice system, warning that no society could remain secure under such conditions.

He, however, expressed optimism that through strategic partnerships and collective efforts, Nigeria could overcome the challenges.

Aliyu described the UNODC Country Programme as timely and appropriate, given the scale and urgency of the issues confronting the nation.

He emphasised the importance of international support, noting that Nigeria’s progress in tackling crime and corruption had been strengthened by its collaboration with global partners, particularly the United Nations.

The ICPC chairman said the partnership between the commission and UNODC had been beneficial to Nigerian society, contributing to efforts aimed at strengthening institutions and improving governance.

He congratulated UNODC on what he described as a significant milestone and a “grand stride” in supporting Nigeria’s fight against crime and corruption.

Aliyu reaffirmed ICPC’s commitment to continued collaboration, assuring stakeholders of the commission’s readiness to work with UNODC and other partners toward national development.

“I assure you of our continued support and willingness to work together for the growth and betterment of Nigeria,” he said.


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E-Business

NITDA Takes Over National Digital Architecture System

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Nigeria has taken a major step toward strengthening its digital governance framework as the National Information Technology Development Agency (NITDA) officially assumes control of the Nigeria Government Enterprise Architecture (NGEA) infrastructure.

NITDA Takes Over National Digital Architecture System

The handover ceremony held in Abuja, marks the culmination of a high-level partnership with the Korea International Cooperation Agency (KOICA).

This transition signals a shift from fragmented IT projects to a unified, disciplined approach to national digital investment.

The NGEA initiative forms a core part of the e-Government Masterplan 2.0 (Ne-GMP 2.0), aimed at establishing a unified and structured approach to managing government IT investments and digital resources.

The framework is designed to ensure that technology deployment across public institutions aligns with national priorities while improving efficiency and accountability.

With the system now operational, government agencies are expected to adopt more integrated digital processes, allowing seamless data sharing and interoperability.

This is anticipated to reduce duplication, strengthen risk management, and translate policy objectives into measurable digital outcomes.

Over the past two and a half years, Nigerian technical experts worked closely with their Korean counterparts to develop the architecture framework, create reference models, and execute pilot programmes in key institutions.

These include the National Identity Management Commission, Nigeria Customs Service, Nigeria Immigration Service, and NITDA.

Officials say the NGEA represents a shift from fragmented digital efforts to a more coordinated, citizen-focused system.

The infrastructure is hosted by Galaxy Backbone Limited, providing a secure and reliable platform for nationwide deployment.

Looking ahead, NITDA is expected to work with government stakeholders to expand and sustain the system, while the Federal Ministry of Communications, Innovation and Digital Economy will provide policy guidance to ensure its adoption across the country.

 

 


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E-Financial

NDIC Insures 99 Percent of Bank Customers

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Nigeria Deposit Insurance Corporation (NDIC) has reaffirmed its commitment to protecting depositors and sustaining confidence in the nation’s banking system, declaring that its insurance framework currently safeguards about 99 per cent of customers across Nigerian banks.

NDIC Insures 99 Percent of Bank Customers

Speaking during the NDIC Special Day at the 37th Enugu International Trade Fair, Thompson Oludare, managing director and chief executive, highlighted the Corporation’s role as a critical stabiliser in the financial sector, particularly in times of economic uncertainty.

Addressing participants on the theme, “Empowering MSMEs for global competitiveness”, Oludare said the NDIC remains a dependable backbone for small businesses by protecting their funds against bank failures.

He disclosed that the Corporation reviewed and increased its insurance coverage in 2024 in line with prevailing economic realities. Under the revised structure, depositors in Deposit Money Banks (DMBs), Mobile Money Operators, and Non-Interest Banks are insured up to ₦5,000,000, while those in Microfinance Banks and Primary Mortgage Institutions are covered up to ₦2,000,000.

Explaining the operational mechanism behind depositor protection, Oludare noted that the NDIC does not depend on government funding to reimburse customers of failed banks.

Rather, it draws from the Deposit Insurance Fund (DIF), which is financed through premiums contributed by licensed financial institutions.

He described the process as efficient and sustainable, enabling the Corporation to meet its obligations promptly without placing pressure on public finances.

Highlighting recent technological advancements, the NDIC boss revealed that the use of the Bank Verification Number (BVN) has significantly improved the speed of payments to affected depositors.

According to him, the BVN system allows the Corporation to trace alternative bank accounts of customers and process reimbursements within days of a bank’s closure, eliminating the delays previously associated with manual claims.

For depositors with balances above the insured limits, Oludare reassured that recovery efforts remain ongoing through liquidation processes.

“This is a continuous process,” he stated. “Additional dividend payments are made in tranches as more funds are recovered. We have demonstrated this successfully with the liquidation of Union Homes, Aso Savings and Loans, and the more recent Heritage Bank Limited, where multiple tranches of dividends have already been disbursed.”

He also cautioned Nigerians against falling victim to fraudulent financial schemes, popularly known as “wonder banks”, urging them to verify the credibility of financial institutions before investing.

On his part, Nnanyelugo Onyemelukwe, president of the Enugu Chamber of Commerce, Industry, Mines and Agriculture (ECCIMA), described the Corporation as a dependable safeguard for depositors.

According to him, the NDIC remains “a beacon of hope for depositors”, providing a “great confidence backup” in situations where banks fail due to mismanagement or distress.

Onyemelukwe also called for stronger regulatory oversight by the Central Bank of Nigeria (CBN) to further reduce the risk of bank failures and sustain public trust in the financial system.

 


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