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Consumer Enlightenment Imperative

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As efforts are being intensified by industry stakeholders, the government and the Courier Regulatory Department to reposition the postal sector to meet the aspirations of the 21st century market environment, it is also important that consumers of postal services should be in the know what their rights and limitations are in dealing with operators of courier companies.

Considering that information is power, consumer awareness of the products and services rendered by courier companies will go a long way in stimulating the postal market as well as creating confidence in the minds of consumers. There is need to shore up confidence level of indigenous courier companies compared to their multi-national counterparts. There are some people who would never send their consignments or letters through the indigenous courier companies simply because they believe the indigenous ones are not good enough. Obviously the judgment is as a result of bias formed over the years when letters used to disappear in transit with the Nigerian Postal Service surface mail system. But all those is now history as the Nipost has showed determination and fervor to compete with private courier companies in the postal business in recent times.

In the market economy that is Information and Communication Technology driven, some courier companies are still shying away from exploiting possibilities provided by the ICT platform. Most of these courier firms have websites which are never updated for over four years thereby leaving visitors to such sites with little or no information to work with. To say the truth some will move to another location while their websites still maintain the old addresses. What they achieve with this is only but to mislead the public. I had a sad experience when I visited the site of one of these courier firms one day and what did I get? Virus of course. It was an expensive visit in deed.

It keeps beating my imagination why majority of the courier practitioners are shy to divulge information about their organizations which will be of immense pay back to their organizations even when disclosing such pieces of information attracts no cost, whereas their counterparts in the other sectors see the press as partners in progress and are willing to court and marry with the media.

 

The postal and courier sector needs to be opened up. The present world economy thrives on co-operation and collaboration and no longer on I can do it alone mentality.

The Courier Regulatory Department of Nipost has in its series of seminars and workshops been trying to sensitize the postal and courier sector on the modern ways of doing business among other areas, but there is also need for the department to device a strategy to accommodate and listen to customer complaints which may arise as a result of failed service delivery on the part of courier operators. Each courier company should be made to display in all their branch offices the Courier Regulatory Department’s phone numbers through which customers can reach the department and somebody should be made to attend to complaints arising from customers at any point in time.

I witnessed an encounter involving a courier company and a customer who sent her consignment through the courier firm. The van conveying the consignment was attacked by hoodlums along the way and goods were alleged to have been stolen. The encounter revealed how naïve and ignorant some customers are with the processes and procedures for sending their parcels through the courier companies. To cut the long story short, the customer was allowed to send her consignment without having to disclose and record taken by the clerk at the counter all the items the customer was sending out. It was obvious from the account that some of the bags for delivery were not even opened.

As a result of the robbery, the customer was contacted to declare the items which she sent through the courier company that were missing. The claims she made revealed that all the items she packaged were not recorded in the manifest by the clerk. Now how would this matter be resolved as the courier company threatens not to be liable to the spurious claims (as the GM of the courier firm puts it) emanating from the customer?.

The missing link is lack of information on the customer in knowing what his or her rights are. Courier companies should also at their own level be involved in educating their customers whenever the opportunity arises and not only be interested in pocketing clients’ monies alone. Service for what has been paid for has to be delivered. Educating their entire work force through training and workshops should also be a regular phenomenon in courier companies. This will help to improve the level of trust customers have in courier companies which is necessary for the growth of the postal business.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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General News

Xenophobic Attacks: Anonymous Nigeria Threatens to Leak South African Stolen Data

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Anonymous Nigeria, hacktivism, known for launching coordinated cyberattacks and protests in support of socio-political movements, has threatened to leak stolen South African government data unless its demands were met.

Xenophobic Attacks: Anonymous Nigeria Threatens to Leak South African Stolen Data

The group, called for the department to stop xenophobic attacks on Nigerians in South Africa, or it will expose the data.

“They call themselves correctional services, but they can’t correct the citizens. What a shame,” the group said in its Telegram channel, MyBroadband reported.

“They killed a lot of Nigerians while the so-called correctional services watched and the ministry of justice.”

It is immediately know if Anonymous Nigeria is affiliated to Nullsec Nigeria.

But in a post on a hacker forum, Nullsec Nigeria included a link showcasing an example of data stolen from the department.

It included two bid invitation notices, bid results, a copy of the bids received, and a notice of a bid awarded in various formats.

“We’ll expose all your evil deeds for the world to see, unless this attack stops. But if not, we’ll leak everything they got,” Nullsec Nigeria said.

“Unless the government of South Africa ends these xenophobic attacks on Nigeria, we’ll expose everything about you, your evil deeds will be exposed, and the world shall know.”

MyBroadband asked the Department of Correctional Services about the claimed breach and Nullsec Nigeria’s demands, but it did not immediately respond to our questions.

Nullsec Nigeria also claimed responsibility for breaching several other entities in South Africa, while responding to an X post about its OpSouthAfrica campaign in its Telegram channel.

“I wanna express something here. I saw a report on the #OpSouthAfrica hack by Nullsec Nigeria, but it was stolen by another person,” it said. “Tag the real breachers next time.”

In a separate thread on the hacker forum, Nullsec Nigeria also claimed responsibility for breaching the Ephraim Mogale Local Municipality’s systems.

It claimed to have hacked the local government’s website and threatened to expose “everything you got for others to see how heartless you are. You killed mothers, brothers, students.”

Nullsec Nigeria said the breach and the threats were in response to the xenophobic attacks on and killing of Nigerians and the South African government’s supposed silence on the issue.

“These attacks are still going on in the dark, and we’ll expose them all. If the South African government doesn’t act first, the whole of South Africa will suffer,” it said.

“This is just a wave. These documents are about 11GB, but we decided to pull just this one.”

Its post included two images: one for a public hearing and another, a handwritten tender document for the appointment of an insurance service provider.

It also included a link to several other documents, including an old annual report, council resolutions, financial statements, and various other notices.

The Nigerian Government recently announced plans to bring citizens back to the country from South Africa after violent protests over foreign nationals in the country erupted earlier in May.

President Cyril Ramaphosa condemned the protests and criminal acts directed at foreign nationals in his From the Desk of The President weekly newsletter on 11 May 2026.

He emphasised the recent demonstrations and attacks did not represent the views of the South African people, nor the government’s policy.

“These are the acts of opportunists who are exploiting the legitimate grievances, particularly those of the poor, under the false guise of ‘community activism’,” The President said.

“Some of these people are assuming functions that only state officials are permitted to perform, including stopping people to check identification and conducting searches of private property.”

He added that such lawlessness would not be tolerated, regardless of who the perpetrators or victims were.


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News

WHO Says Ebola Outbreak Worse than Reported

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World Health Organisation (WHO) at the weekend declared the Ebola outbreak linked to the rare Bundibugyo virus strain a global public health emergency.

WHO Says Ebola Outbreak Worse than Reported

WHO said there is currently no approved vaccine or specific treatment for this strain of Ebola.

At home, Nigeria Centre for Disease Control and Prevention (NCDC) said there is “no confirmed case of Ebola Virus Disease in Nigeria” but had  tightened surveillance against the deadly virus.

The outbreak, linked to the rare Bundibugyo strain of Ebola, has already caused dozens of deaths in Congo and spread into Uganda, raising fears of wider transmission across the region.

In response, Nigeria Centre for Disease Control and Prevention said that the country remains on alert because of growing movement across African borders.

Jide Idris, director-general said the agency was “closely monitoring the situation” and working with the Port Health Services and other health agencies to strengthen preparedness nationwide.

He added that surveillance has been increased at entry points and within Nigeria’s health system.

According to the WHO, the outbreak has recorded more than 240 suspected cases and about 80 suspected deaths in Congo’s Ituri province, while imported cases have also been confirmed in Uganda’s capital, Kampala.

The WHO said the outbreak is “extraordinary” because of uncertainty around the true number of infections and the lack of approved medical countermeasures for the Bundibugyo strain.

Health authorities advised Nigerians to maintain proper hygiene, avoid contact with infected persons and report symptoms such as fever, weakness, vomiting and bleeding to the nearest health facility immediately.

Nigeria was declared Ebola-free in 2014 after successfully containing an outbreak brought into the country by an infected traveler from Liberia.

 

 


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E-Financial

Chapel Hill Denham Says Banks Lose N2.5 Trillion Annually to High CRR in New Report

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Nigeria’s banking sector is losing an estimated N2.5 trillion in annual earnings due to the Central Bank of Nigeria’s high Cash Reserve Ratio (CRR) policy, according to a new report by Chapel Hill Denham.

Chapel Hill Denham Says Banks Lose N2.5 Trillion Annually to High CRR in New Report

The investment banking and research firm said the policy continues to impose significant constraints on bank profitability by requiring lenders to keep a large portion of customer deposits with the Central Bank without earning returns on them, effectively locking away funds that could otherwise support lending and income generation.

In its report titled “The Nigerian Banking Paradox: High Returns, Deep Discounts,” Chapel Hill Denham noted that although Nigerian banks rank among the highest return-on-equity performers in Africa, they remain undervalued compared to peers, largely due to regulatory constraints and macroeconomic uncertainty.

The firm identified the CRR regime as a key structural factor limiting the sector’s earnings potential, arguing that it reduces balance sheet efficiency and restricts credit creation to the real economy.

According to the report, banks are still required to pay interest on deposits while a significant portion of those funds remains sterilised at the apex bank.

Chapel Hill Denham stated that the current policy framework, which evolved in response to past financial sector instability and exchange rate pressures, may now be exerting a heavier drag on growth and profitability than originally intended.

“Our analysis reveals that Nigerian banks operate under a uniquely restrictive regulatory perimeter,” the report said, adding that the structure suppresses reported returns despite underlying profitability strength.

The report also compared Nigeria’s reserve requirements with other jurisdictions, noting that the country’s CRR remains significantly higher than several African and emerging markets.

While South Africa operates a 2.5 per cent CRR, Kenya maintains 4.25 per cent, Ghana 15 per cent, and Egypt 16 per cent, with Morocco reported to have reduced its reserve ratio to zero.

Analysts at the firm said a moderation of Nigeria’s CRR from 50 per cent to 30 per cent could release up to N8 trillion into the banking system and potentially boost annual pre-tax profits by about N800 billion.

They added that investors currently price Nigerian banks on the assumption that the tight monetary stance will persist, limiting valuation upside despite strong earnings performance.

At its February 2026 meeting, the Monetary Policy Committee of the Central Bank of Nigeria retained the CRR for Deposit Money Banks at 45 per cent, while Merchant Banks remained at 16 per cent, and public sector deposits outside the Treasury Single Account framework at 75 per cent, as part of efforts to sustain tight monetary conditions and manage liquidity pressures.


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