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Opinion: Onsite and Remote – taking a best-of-both-worlds approach to your business operations

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By Andrew Bourne, Region Manager, Africa, Zoho

Companies around the globe have had to adopt remote working in a short period of time. Some have thrived and won’t go back to the office model, with the likes of Twitter, Quora, and Slack all indicating that they’ll either be fully remote or remote-first for the foreseeable future. Others, however, have struggled with the transition and are hankering to get their teams back into the office.

The ideal solution is probably somewhere in between these two extremes with employees able to work remotely when it is suitable and returning to the office as needed.

Here’s how businesses can take a best-of-both-worlds approach to their operations:

Assess needs

It’s important to first weigh out the real benefits of a fully-staffed workplace. This helps decide what functions need to return onsite and which ones can continue being remote. Bearing in mind that due to comfort zones and habits, staff may feel the function needs to be onsite when in fact it may be more cost-effective or more efficient to do remotely.

For instance, if your teams collaborated really well and were far more creative in the office, office space is worth the investment. Similarly, employees may feel more comfortable approaching management face-to-face than over email or video call.

There is also the issue of mental health. Remote work is not suitable to everyone, and some people may need human interaction to enable them to cope with being stuck at home. It may not be a daily interaction, it may just be a staff social event once a month, each circumstance or function should be assessed on a case-by-case basis to make the best decision for the future of the business.

Utilising technology

Having a blended workforce that adds a significant amount of remote workers to the mix can make striking a balance a little more difficult.

Fortunately, virtual networking technologies can help here. A virtual meeting, for instance, allows both on-site and remote workers to hold brainstorming sessions and meetings without losing any of the benefits of being in physical proximity to each other.

When it comes to collaboration, a cloud-based office suite can enable seamless communications and teamwork, facilitating faster accomplishment of projects. That can be massively beneficial for both remote and on-site workers.

Technology can also help with another oft-cited headache when it comes to balancing remote and on-site work: project management.

A good project management tool will help you manage budgets, timelines, resources, communication and quality with a calendar, Gantt chart, time tracking, and group chat type functionality. If you can find one with automation capabilities, you’ll also save time on routine tasks. Meanwhile, a visual workflow builder with a simple drag-and-drop interface is useful for making automation easier.

Remote or not, these types of technologies can streamline your day-to-day operations with meaningful enhancements like task list templates and routine task automations. It won’t just make things easier if you’re ever forced into a scenario where you have to take your operations remote for a period, it’ll also help improve overall productivity.

Making the most of the ‘new normal’

In truth, most businesses have been heading towards, at the very least, a hybrid model where some employees are remote and others work on-site. But this needn’t be problematic.

Both offer distinct advantages, according to the function or individual task being fulfilled. With the right approach and technologies, it’s possible to leverage the benefits of both without falling prey to any of the disadvantages traditionally associated with them.

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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FG to Connect Schools Nationwide to Internet – Education Minister

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Federal government of Nigeria has announced plans to connect schools across the country to reliable internet services as part of a major initiative aimed at strengthening digital learning and expanding access to modern educational tools.

FG to Connect Schools Nationwide to Internet - Education Minister

The government said the programme will help equip students with the digital skills needed to thrive in a technology-driven global economy while ensuring that every Nigerian child has access to quality education comparable to global standards.

The development was disclosed in a statement issued on Wednesday in Abuja by Folasade Boriowo, director of Press and Public Relations at the Federal Ministry of Education Nigeria.

According to the statement President Bola Ahmed Tinubu directed Tunji Alausa, minister of Education, and Bosun Tijani, minister of Communications, Innovation and Digital Economy, to work together to implement the nationwide connectivity project.

Speaking during a high level meeting with stakeholders in Abuja, Alausa explained that the initiative builds on earlier connectivity efforts through the Nigerian Research and Education Network (NgREN), which previously supported broadband connectivity for tertiary institutions under a World Bank-funded project.

He noted that although the programme initially recorded significant progress in connecting universities and other tertiary institutions, the momentum slowed after the initial funding cycle ended, making a renewed and expanded strategy necessary.

The minister said the new effort aims to revive and strengthen the programme while extending connectivity across all levels of the education sector.

“Connectivity is not limited to broadband fibre alone. It also involves telecommunications towers, satellite systems and other digital infrastructure required to provide reliable internet access across the country,” Alausa said.

He revealed that the government is implementing major connectivity projects, including the deployment of about 90,000 kilometres of fibre optic broadband infrastructure, the installation of 3,700 telecommunications towers, especially in rural and underserved communities, and the expansion of satellite capacity to improve nationwide coverage.

According to him, the goal is to ensure that schools from primary to tertiary institutions are deliberately connected as broadband cables are deployed and towers installed across the country.

Alausa also said the meeting produced several concrete steps to accelerate connectivity within the education sector, including the expansion of the NgREN governing council to include representatives responsible for foundational and secondary education.

Two technical working groups have also been established to drive implementation one focusing on connectivity for tertiary institutions and another dedicated to foundational and secondary schools.

He expressed optimism that the first phase of the initiative would begin to deliver visible improvements within the next three months.

The minister added that improved connectivity would enable students and teachers to access digital learning platforms, global knowledge resources, and emerging technologies such as Artificial Intelligence (AI).

He further disclosed that the project would support the gradual transition of major national examinations to Computer-Based Testing (CBT), with plans for exams conducted by West African Examinations Council (WAEC) and National Examinations Council (NECO) to fully adopt CBT within the next two to three years, similar to the system currently used by the Joint Admissions and Matriculation Board (JAMB).

Also speaking, Tijani emphasized that technology-driven education cannot succeed without reliable internet connectivity.

He noted that although Nigeria hosts about eight international submarine internet cables the highest number in Africa the challenge lies in distributing that capacity inland through fibre networks capable of reaching communities nationwide.

 

“Most of the internet capacity enters Nigeria through submarine cables landing in Lagos, but without sufficient inland fibre infrastructure, that capacity cannot effectively reach schools and communities across the country,” he said.

Both ministers reaffirmed the government’s commitment to collaboration between the education and communications sectors to ensure that investments in digital infrastructure translate into improved learning outcomes for Nigerian students.


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WhatsApp Launches Parent-managed Accounts for Pre-teens Amid Safety Concerns

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WhatsApp said yesterday it would allow parents to ​create accounts for pre-teens, restricted to messaging ‌and calling, amid rising global concerns about the impact of social media and chat apps on children.

A number of ​countries around the world are now seeking ​to follow Australia, which last year became the first ⁠country to adopt a social media ban ​for teenagers because of mental health worries.

Messaging apps have ​also triggered concerns following hacking incidents where users were persuaded to divulge security verification and pin codes giving malicious ​actors access to personal accounts and group chats.

WhatsApp ​said the idea of parent-managed accounts came after feedback from ‌parents, ⁠who wanted a messaging service tailored for under-13s.

“These accounts come with strict new default settings, parental controls and options for parents to guide their ​pre-teens’ (under 13s) first ​messaging experiences,” ⁠the messaging app said in a blog post.

“Once set up, these accounts ​are controlled by the parent or guardian ​who ⁠will be able to decide who can contact the account and which groups they can join. ⁠In addition, ​parents can review message requests ​from unknown contacts and manage the account’s privacy settings,” it ​said.


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Reps Give FAAN Two-week Ultimatum to Recover N18.98bn Debts from Foreign Airlines

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House of Representatives Committee on Finance has given the Federal Airports Authority of Nigeria (FAAN) two weeks to recover N18.98 billion owed to the Federal Government by foreign airlines operating in the country.

Reps Give FAAN Two-week Ultimatum to Recover N18.98bn Debts from Foreign Airlines

The directive was issued on Tuesday by the Committee Chairman, Rep. James Faleke, during an interactive session with FAAN officials led by the Managing Director, Mrs Olubunmi Kuku, as part of the committee’s ongoing revenue monitoring exercise.

Lawmakers expressed displeasure over what they described as the growing debt profile of international airlines, insisting that the situation was unacceptable in the face of government’s revenue needs.

Faleke said the accumulation of liabilities, despite clearly defined payment timelines for airport service charges, raised serious concerns about enforcement and compliance in the aviation sector.

In her presentation, Kuku explained that airlines using Nigerian airports are required to settle their service charges within two weeks.

She, however, disclosed that several operators had exceeded this window, with some liabilities ageing beyond 30 days, 90 days and, in certain instances, more than a year.

She put the total outstanding indebtedness of foreign airlines to FAAN at N18.98 billion.

According to her, the debts relate to statutory charges for services provided by FAAN and are largely processed through the International Air Transport Association’s (IATA) global settlement platform.

Airlines listed in the debt profile include Qatar Airways, Lufthansa, British Airways, Virgin Atlantic, KLM, EgyptAir, Ethiopian Airlines, Air France, Royal Air Maroc, Turkish Airlines and Africa World Airlines.

She said Qatar Airways and Lufthansa each owe about N1.5 billion, Virgin Atlantic about N1.35 billion, while KLM, EgyptAir and Ethiopian Airlines each owe over N1 billion.

Other carriers, including Air France, Royal Air Maroc, Turkish Airlines and Africa World Airlines, carry liabilities ranging between N700 million and N1 billion.

Committee members queried why FAAN allowed the debts to accumulate beyond the stipulated two-week payment period.

One lawmaker asked why airlines that defaulted were neither sanctioned nor barred from operating at Nigerian airports, and whether late payments attracted interest charges.

Members warned that persistent delays in settling obligations could amount to negligence and undermine the integrity of government revenue collection.

Responding, Kuku said international airline payments often pass through IATA’s central clearing system used globally for ticketing and financial settlements, which can create delays beyond FAAN’s direct control.

She stressed that FAAN closely monitors ageing of debts, steps up engagements with airlines once liabilities exceed 30 days and applies stronger enforcement measures when debts cross 90 days.

She added that the authority had, in some instances, grounded defaulting airlines, particularly domestic operators that do not operate under the same global credit structure as foreign carriers.

Unsatisfied, the committee directed FAAN to furnish it with detailed addresses and documentation of all indebted airlines and warned that the affected carriers would be invited to appear before the House if they failed to clear their debts within the two-week deadline. “We need every kobo that belongs to this country,” Faleke said, adding that any airline found violating its financial obligations to Nigeria would be held accountable.

Foreign airlines operating in Nigeria are required to pay passenger service charges, landing and parking fees, aeronautical charges and other operational levies for the use of airport facilities and services.

Lawmakers have repeatedly argued that while the IATA settlement structure is global, it should not be used as justification for prolonged delays in remitting monies owed to Nigerian agencies.

The latest directive by the House Committee on Finance forms part of wider National Assembly efforts to strengthen revenue collection, block leakages and shore up government income, especially from strategic sectors such as aviation.


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